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We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.
Roles and Responsibilities:
● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.
● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.
● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.
● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.
● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.
● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.
● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.
WHAT WILL YOU NEED TO SUCCEED?
● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.
● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.
● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.
● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.
● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.
● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.
● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.
Location: Indiranagar Bangalore
We are looking for a fresher IT Recruiter with:
🔹 Excellent communication skills
🔹 Basic understanding of sourcing and screening
🔹 Interest in IT hiring and recruitment
🔹 Eagerness to learn and grow in the HR domain
Looking for freshers holding internships are allowed
Job SummaryWe are seeking a skilled Java Spring Boot Developer with 5-8 years ofexperience to join our development team. The ideal candidate will beresponsible for designing, developing, and maintaining backend systemsusing Java, JSP and Spring Boot, with a focus on performance, scalability, andreliability.Key Responsibilities Design and implement RESTful APIs using Spring Boot Collaborate with front-end developers, testers, and product managers Write clean, maintainable, and efficient code following best practices Troubleshoot and debug applications Integrate third-party APIs and services Participate in code reviews and contribute to team improvements Document development processes, APIs, and technical decisionsRequired Skills and Qualifications 5-8 years of hands-on experience in Java development Strong knowledge of Spring Boot, Spring MVC, Spring Data JPA, and JSP Experience with REST API development and integration Familiarity with databases such as MySQL Experience with version control tools like Git Understanding of Agile methodologies Good problem-solving and communication skills
What will I be doing? 👩💻👨💻
- You will be owning features through inception, design feedback, implementation, and launch. This will include building test plans for new features and improvising on existing test plans for feature updates and customer feedback.
- You will collaborate with Product Designers, Product Managers, Backend Engineers, Data Engineers, and Customer Support
- You will identify areas for automation and writing automated tests to ensure repeatability, coverage, reliability, and catching regressions.
What do I need? 🤓
- Strong quality sense and experience working closely with web/mobile development teams
- Excellent communication skills and passion for tough technical problems
- Attention to detail and voice of customer experience
- Experience automating end to end UI tests for mobile and web apps
- Experience in championing customer feedback post-launch and bringing it to the attention of relevant teams
- Bachelor's degree in Computer Science, Engineering or a related field or equivalent training, fellowship, or work experience
Brownie points 🍰
- Understanding of the importance of test plans and how to approach writing informative bug reports
Feel free to apply even if you feel unsure about whether you meet every single requirement in this posting. As long as you're a quick learner, and are excited about changing the status quo for tech recruitment, we're happy to support you as you come up to speed with our tech stack.
FURNISHKA is in search of a Creative Content Specialist to join our innovative marketing team. As the Creative Content Specialist, you will play a pivotal role in crafting visually stunning graphic creatives and video reels to elevate FURNISHKA's online presence across platforms such as the website, Instagram, Facebook, and Google. Additionally, you will contribute to offline marketing campaigns and create captivating visuals for our retail stores.
Responsibilities:
1. Develop visually appealing graphic creatives for online platforms, including the web and social media channels.
2. Create engaging video reels to showcase FURNISHKA's products and brand identity.
3. Design offline marketing collateral, ensuring alignment with the overall brand aesthetic.
4. Collaborate closely with the marketing team to understand campaign objectives and deliver compelling creatives.
5. Ensure brand consistency across all visual content and marketing materials.
6. Contribute creative ideas to enhance FURNISHKA's visual storytelling.
Qualifications:
1. Proven experience in graphic design and video editing, with a strong portfolio showcasing your creative skills.
2. Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, etc.).
3. Understanding of social media trends and best practices for creating engaging content.
4. Ability to adapt design styles to suit various marketing channels and mediums.
5. Strong attention to detail and a keen eye for aesthetics.
● Experience in NextJs, ReactJS, Redux, and component-based design
● Experience in HTML5/CSS3, SASS or LESS
● Experience in Mobile web Specific Technologies Like PWA, Service Workers.
● Experience in Any Unit testing and Flow testing using Jasmine/Karma, Jest Framework
● Experience in Functional Testing using Cypress or any other frameworks
● Knowledge of front-end build tools and frameworks. Webpack and Babel.
● Experience in TDD (test-driven development)]
● Experience of developing and consuming RESTful web services Proficient understanding of
- Responsible for the product engineering road map, quality assurance, and various services organizations.
- Responsible for delivering high-quality software products, on time and within budget.
- Work with the CTO, Directors, PM, and Business to develop a long-term product plan, products and manage the release planning cycles for all products
- Responsible for managing the staffing requirements and skillsets for the Customer Interaction Team, assuring that sub-teams are staffed with sufficient skilled resources and meeting product deliverables.
- Responsible for developing and managing a skills escalation and career trajectory path for the product engineering organization.
- Responsible for implementing tools and processes to optimize product engineering throughput and quality.
- Ensuring that key milestones are met and that solutions delivered are of the highest quality possible
- Delivery on project timelines emphasis key deliverables
- Ensure legacy application platform and a stable production environment.
- Ensure controlled releases to production, with amongst other measures, stringent code reviews from standards and performance perspectives. Use metrics to demonstrate success.
- Decisive with team decisions and lead and support the team
- Understand all products with their interrelationships and collective relevance to business and ensure appropriate availability and stability to the Business.
- 7-10 Yrs/Industry -Internet/ Educational Qualification - B.Tech (Computer science mandatory) from prem. institute
Experience & Skills Required
- Excellent communication skills, fluent English - Communicates effectively in all situations and creates an environment of open and effective communication.
- Strong decision-making skills, metric-driven operations, and ability to motivate and maximize productivity in a fast-paced environment
- Knowledge of various Development practices and programming languages
- Ability to work with multiple levels in the organization with key business holders
- Preferred if has past experience around Customer Account Mgmt System.
- Preferred if worked Supply - Chain Model.Specifically around Demand and different dimension of demand generation and management
- Excellent with Tech Stack like Java
- Should have awareness of best practices for Software development
- Should be keen on delivering a top-notch product.
- 9-15 years of software development experience, with managerial capacity
Content Marketing Manager – Job Description
About DataWeave
Powered by AI, DataWeave provides Competitive Intelligence as a Service to retailers and consumer brands by aggregating and analyzing data from the Web at massive scale.
While retailers use DataWeave’s Retail Intelligence product to make smarter pricing, assortment, and promotion decisions to drive profitable growth, consumer brands use DataWeave’s Brand Analytics product to govern their online brand presence, optimize their Share of Voice, and drive improved e-commerce shelf velocity.
DataWeave’s Counterfeit Products Detection Solution was awarded as one of the “Best 50 Innovative Applications of Artificial Intelligence” by NASSCOM in 2018. Also, our competitive intelligence platform won the NASSCOM Emerge 50 Award in 2016.
Some of the world’s largest and most popular retailers and brands have consistently trusted DataWeave, including the likes of Overstock, Metro Cash & Carry, OfferUp, Adidas, Dorel, and Netgear.
Marketing @DataWeave
The marketing team at DataWeave wakes up to take unique challenges head on in an industry ecosystem that’s only now beginning to consolidate and mature globally. This affords marketeers the opportunity to mould the story of a rapidly growing company like DataWeave as well as the space it operates in.
We serve markets around the world, including Unites States, Europe, India, the Middle East, and South East Asia. We target a variety of industry verticals, including retail, e-commerce, consumer brand manufacturing, and investment firms. As a result, marketing at DataWeave is a rich learning experience and a crash course in engaging multiple audiences across the breadth and depth of organization levels using relevant content across diverse communication channels.
Join the team today!
Job Summary
At DataWeave, we are seeking to hire an experienced content marketing manager who can develop and disseminate engaging and high-quality content across diverse media that speaks to a variety of personas in the retail and consumer brand industries. The selected candidate will work with the marketing team and liaise closely with several internal stakeholders at DataWeave to conceptualize and execute on marketing-oriented content on an ongoing basis.
Responsibilities:
- Devise the content marketing plan for DataWeave and own the entire content value chain – the roadmap, ideation, writing, and dissemination. Define the success metrics.
- Write consistently on a wide variety of topics relevant to retailers and consumer brands that are looking to compete profitably in the online world. Generate content for a variety of platforms, such as blogs, website, articles, press releases, case studies, industry reports, guides, white papers, videos, and other emerging formats. Collaborate with internal stakeholders to source information on a consistent basis.
- Create persona-oriented content for marketing collaterals, brochures, presentations, scripts, at-a-glance docs, etc. that can be used by internal sales teams to have more engaged conversations with prospects.
- Understand and translate the benefits of DataWeave’s product suite, which includes proprietary AI/ML, deep learning, and data science technologies, to a business-focused audience.
- Utilize internal domain expertise and perform secondary research to gather useful information and create content that is innovative and original.
- Brainstorm and collaborate with the product, marketing, and data science teams for new ideas and concepts.
- Conduct rigorous quality checks on every piece of content produced.
- Ensure all-around consistency in the style, fonts, and images used, as well as the overall tone of the content.
Requirements:
- 4-8 years’ proven experience as a content writer, media expert, technology journalist, research analyst, or writing for an agency, especially for a B2B audience.
- Exceptional verbal and written communication skills with the ability to produce diverse types of content around the same subject matter, based on the communication medium.
- Any experience writing in the areas of retail, e-commerce, data analytics, or artificial intelligence would be an advantage.
- Bachelor’s degree or higher in journalism, media communications, engineering, or equivalent fields
- Creative thinker with the ability to transform technical and digital information and processes into compelling stories.
- Comfortable working under aggressive timelines. Ability to multitask, prioritize, and manage time efficiently.
- Self-motivated and self-directed in a fast-paced work environment
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and Google Docs
- Content Portfolio will be required
LINC Education (www.linceducation.com), based in Singapore, is a global pioneer in providing high-touch, high-quality educator-led support services to universities around the world. Its specialist services are highly sought after by university managements and faculty to retain and grow their online student enrolments. LINC’s services are customized for each university, and delivered using a cutting-edge technology platform (LINCtrac) to provide a superior and effective learning experience to students.
LINC is managed by education sector professionals with more than 30 years of combined experience and overseen by an advisory board of the best academic professionals in the world. Dr. M Rammohan Rao (ex-Dean, Indian School of Business and ex-Director, IIM Bangalore) and Deepak Chandra (Secretary – Education, Rajiv Gandhi Foundation and ex-Deputy Dean, Indian School of Business) are members of the LINC Board of Advisors.
Position Summary
As an experienced Business Faculty Member (LINC Fellow), the candidate will serve students in Masters-level programs studying at premier Australian universities. LINC Fellows will be the single point-of-contact for the unit-in-charge for student academic matters.
- The role will be part time (15-20 hours per week) with scheduled weekend availability.
- LINC Fellows will be “actively engaged” when a unit (subject) is assigned. A unit will range from 7 to 14 weeks at a time.
- LINC Fellows are required to provide 2-3 hrs each afternoon (between noon to 5pm) every day when they are supporting students.
- Candidate will have flexibility to work from location of his/her convenience.
What’s on offer?
The role offers a competitive remuneration between INR 30,000-50,000 per month (based on committed weekly time, batch size and experience level of the LINC Fellow) when actively engaged, plus performance-based incentives.
The position is based out of Mumbai, Pune, NCR and Bangalore.
The professional benefits include:
- Interacting with high-quality global university faculty
- Working with a diverse range of international students
- Developing deeper subject understanding
- Gaining richer academic exposure
- Improving interpersonal and cross-cultural skills
Desired candidate profile:
- PG/Doctoral degree with distinction or first-class from a top university in India
- 5-10 years of corporate experience and/or teaching experience in the fields like Marketing, Finance, Operations, Organization/HR, Data Analytics, Project Management, Strategy and Ethics at a leading university or college (note: at least 1 year formal teaching experience at a university of college is a MUST).
- Empathetic, ambitious, warm and outgoing personality willing to work closely with people from diverse culture
- Proficient in English language
- Must possess a working laptop and have access to high-speed (>2 MBPS) stable internet connection
- Ability to quickly learn and use technology platforms for interacting with student including host university’s Learning Management System and LINC's technology platform (training on these platforms will be provided)
Job Type: Part-time
Salary: ₹30,000.00 to ₹50,000.00 /month






