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• Excellent Written & Oral Communication Skills in English Strong Comprehension Ability
• Exceptional Subject Matter Expertise.
• Intensive and Extensive Internet Research Skills Output Authenticity & Reliability.
• Ability to work under pressure within deadlines; Target and Quality oriented.
• Inclination towards Research and Writing.
• Must possess high level of concentration abilities and must be open to learn new concepts quickly.

• Management - MBA (Finance/HRM/Operations/Project Management) Public.

• Nursing/Medicine - M.Sc.in Nursing/BDS/MDS/MBBS/B-Pharma/M-Pharma

• Molecular Biology/Genetics/Bio-medical Science - B.Tech/ M.Tech/ B.Sc/M.Sc

• Accounting and Finance - C.A/C.FA/B.com/M.com

• LAW - LLB/LLM

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Role: SCM Ops Lead 

Location: Sultanpur, Delhi

About the company:

They are are building a data and technology-driven, driver-centric platform to electrify last mile mobility in the country.

Our Fi-Ne-Tech platform is easing electric mobility adoption by solving three major problems for drivers: access to credit, low earnings, and poor asset life.

It is one stop solution of easy financing, predictable asset management and wider distribution network of energy and service will be powering a community of million drivers towards financial security.

Scope of Work

1. The incumbent will be responsible for stitching the process for fulfilling the demand

2. Have full hold on warehousing, products being handled, inventory management

3. Supply/demand planning, preparing and forecasting for future demands, maintaining MoQ

4. Logistics management for inbound and outbound transportation of materials

Reporting: Head of Customer Success

Growth Path:

With the zeal to learn and grow, the person can delve into any of the following roles and more:

1. Supply Chain Manager

2. Logistics/Inventory Manager

3. Procurement and Process Manager

So, if you are

● Great with coordination and documentation

● Understand the concept of ‘ZERO’ inventory

● Smart enough to forecast and manage the supplies as per demand

● And negotiation is your key skill

• 15+ years of Experience in OFSAA Financial Solution Data Foundation and OFSAA Regulatory reporting solutions
• Expert in enterprise solution architecture and design
• Strong understanding in the OFSAA Data Model, Dimension Management and Enterprise Data Warehouse Knowledge.
• Strong Understanding of OFSAA instrument balances reconciliation with General Ledger Summary Level balances
• Experience in defining and build the OFSAA data architecture and sourcing strategy to ensure data accuracy, integrity and quality.
• Understanding of Banking treasury products, US Fed regulatory etc.
• Strong understanding of data lineage. building
• Strong in OFSAA Data Management Tools Knowledge (F2T/T2T/PLT/SCD’s).
• Experience in Business rules configurations in OFSAA framework
• Strong Experience in deploying OFSAA platform (OFSAAI – OFSAA Infrastructure) and installation of OFSAA application - preferably OFSAA 8.x onwards.

• 5+ years of software development experience in Java 8+ and Microservices.
• Experience in developing micro services. Experience in developing High Cohesion & Loosely Coupled Micro Services.
• Experienced in skills of requirement, analysis, design, develop, Java, springboot, microservices, rest api, AWS, lambda, EC2, Jenkins, design pattern, spring security, splunk, auth, docker, SOLID
• Hands on experience on Microservices Architecture.
• Should have excellent acumen in Data Structures, algorithms, problem-solving and Logical/Analytical skills. Thorough understanding of OOPS concepts, Design principles and implementation of different type of Design patterns.
• Experience with Multithreading, Concurrent Package and Concurrent APIs
• Basic understanding of Java Memory Management (JMM) including garbage collections concepts.
• Experience in RDBMS or NO SQL databases and writing SQL queries (Joins, group by, aggregate functions, etc.)
• Hands-on experience with Message Broker like Kafka/Rabbitmq or other. Hands-on experience in creating RESTful webservices and consuming web services. Hands-on experience with spring Cloud/Spring Boot.
• Hands-on experience with any of the logging frameworks (SLF4J/LogBack/Log4j)
• Experience of writing Junit test cases using Mockito / Powermock frameworks. Should have practical experience with Maven/Gradle and knowledge of version control systems like Git/SVN etc.
• Hands on experience on Cloud deployment/development like AWS/Azure/GCP.
• Good communication skills and ability to work with global teams to define and deliver on projects. Sound understanding/experience in software development process, test-driven development.

• Gender Neutral /Diversified Culture
• 51 Leaves annually
• Insurance covered for family
• Incentives, Bonus
• Permanent WFH Option
• Generous parental leave and new parent transition program
• Flexible work arrangements

• 6+ years of relevant engineering work experience and 2+ hands-on management experience.
• Experience with architectural patterns of large, high-scale applications.
• Experience building and leading platforms is a must. Experience with SOA/Microservices with Node.js and Golang is a plus
• Retained, mentored and hired senior engineers and leaders with a track record of building productive engineering teams.
• Been actively involved in setting product strategy.
• Entrepreneurial drive and have hands-on experience in creating products which solve user’s problems