Software Engineer

Title: Sr Software Engineer, Backend

Level: L3 

Location: Hyderabad, India

Department: Engineering

Company

Talent Systems, LLC is the leading technology solution provider for casting and auditioning to the entertainment industry. Casting directors and agents worldwide use Talent Systems’ portfolio of products to source and manage talent across film, television, commercials, theater and digital projects, powering an unparalleled, global casting software ecosystem. 

We are headquartered in Los Angeles and operate in the US, Canada, UK, Australia and India. Our portfolio brands include Casting Networks, Spotlight, Cast It Systems, Cast It Talent, Casting Frontier, Staff Me Up, Cast It Reach & Tagmin.

Company Core Values

Job Description

We are looking for a talented and experienced Senior Software Engineer to join our backend team. The ideal candidate will have strong expertise in Node.js and TypeScript, with a solid understanding of backend development best practices. Experience with the AWS ecosystem and working knowledge of Elasticsearch or similar caching/search technologies is essential. Familiarity with Docker, CI/CD pipelines, and PostgreSQL is also required. Knowledge of React.js is a plus.

• Required:
• 5+ years of experience in backend software development.
• Strong proficiency with Node.js and TypeScript.
• Demonstrated experience in architecting and implementing microservice architectures.
• Extensive experience with AWS services such as EC2, S3, Lambda, RDS, etc.
• Hands-on experience with Elasticsearch or similar caching/search technologies.
• Proficient with Docker and container orchestration concepts.
• Expertise in designing, implementing, and maintaining CI/CD pipelines.
• Solid experience with PostgreSQL, including schema design and query optimization.
• Strong problem-solving skills and ability to work effectively in a collaborative environment.
• Excellent communication and teamwork skills.

• Preferred:
• Strong knowledge of testing methodologies, including integration testing frameworks and best practices.
• Experience with CI/CD pipelines and version control systems like Git.
• Familiarity with React.js is a plus but not mandatory.
• Ability to mentor and lead junior developers effectively.

• Soft skills:
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams from different cultures and geolocations. 
• Strong sense of urgency and ability to deliver results in a fast-paced environment.
• Exceptional attention to detail and commitment to quality.
• Excellent problem-solving skills and a customer-first mindset.
• Design, and develop scalable and maintainable backend services using Node.js and TypeScript.
• Drive the design and implementation of microservice-based architectures to support our platform’s scalability and reliability.
• Collaborate with frontend engineers, product managers, and other stakeholders to deliver high-quality, robust software solutions.
• Implement and optimize search and caching solutions using Elasticsearch or similar technologies.
• Build, maintain, and optimize containerized applications using Docker.
• Develop and manage CI/CD pipelines to ensure efficient and reliable software delivery.
• Utilize AWS services extensively to deploy, monitor, and scale backend applications.
• Design, optimize, and maintain PostgreSQL databases, including schema design and query performance tuning.
• Lead code reviews, mentor junior engineers, and promote best practices in software engineering and architecture.
• Deliver high-quality features on time by maintaining a balance between speed and precision.
• Participate in sprint planning, daily standups, and code reviews, fostering a culture of continuous improvement and knowledge sharing.

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Role Overview

We are seeking a Junior Developer with 1-3 year’s experience with strong foundations in Python, databases, and AI technologies. The ideal candidate will support the development of AI-powered solutions, focusing on LLM integration, prompt engineering, and database-driven workflows. This is a hands-on role with opportunities to learn and grow into advanced AI engineering responsibilities.

Key Responsibilities

• Develop, test, and maintain Python-based applications and APIs.
• Design and optimize prompts for Large Language Models (LLMs) to improve accuracy and performance.
• Work with JSON-based data structures for request/response handling.
• Integrate and manage PostgreSQL (pgSQL) databases, including writing queries and handling data pipelines.
• Collaborate with the product and AI teams to implement new features.
• Debug, troubleshoot, and optimize performance of applications and workflows.
• Stay updated on advancements in LLMs, AI frameworks, and generative AI tools.

Required Skills & Qualifications

• Strong knowledge of Python (scripting, APIs, data handling).
• Basic understanding of Large Language Models (LLMs) and prompt engineering techniques.
• Experience with JSON data parsing and transformations.
• Familiarity with PostgreSQL or other relational databases.
• Ability to write clean, maintainable, and well-documented code.
• Strong problem-solving skills and eagerness to learn.
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).

Nice-to-Have (Preferred)

• Exposure to AI/ML frameworks (e.g., LangChain, Hugging Face, OpenAI APIs).
• Experience working in startups or fast-paced environments.
• Familiarity with version control (Git/GitHub) and cloud platforms (AWS, GCP, or Azure).

What We Offer

• Opportunity to work on cutting-edge AI applications in permitting & compliance.
• Collaborative, growth-focused, and innovation-driven work culture.
• Mentorship and learning opportunities in AI/LLM development.
• Competitive compensation with performance-based growth.

Relevant Experience:

• 3-5 years

Required Skills

• In-depth experience with Python and OO concepts

• Experience with using NumPy, Pandas, or similar AI/ML libraries

• Deep understanding of multi-process architecture and threading limitations of Python

• Expert knowledge of Python and related frameworks including Django and Flask.

• Experience in Machine Learning and Artificial Intelligence

• Good understanding of relational data modeling concepts and comfortable with SQL

• databases.

• Good understanding of AWS / Azure cloud

• Nice to have

• Experience / Exposure in Chat BOT or Voice BOT

• Experience in Lambda Function OR Azure Functions

• Exposure to Financial Domain

Additional Skillsets Desired:

• Ability to work with clients and key stakeholders to ensure requirements are met

• Strong problem-solving and debugging skills

• Passion to work in a start-up environment and readiness to dabble with challenging

• Ability to work in both a solo and team environment

• Proven ability to communicate technical information coherently, both verbally and into internal team and external customers, maintaining a customer focused

Position – Software Engineer

Essential Job Functions:

• Develop code for system changes or new modules within company and architecture according to specifications and standards
• Participates and contribute in formal and informal code reviews
• Prepares and executes accurate unit test plans, test data, and test modules and scripts
• Documents code changes and unit test results per Best Practices
• Performs production support and troubleshooting and maintenance (defect resolution)

Required Skills:

• 3-6 years of hands-on experience
• Expert level understanding of all phases of SDLC, preferably with Agile methodology.
• Strong coding experience with Java, J2EE, SQL. Strong experience in java frameworks, especially spring framework.
• Solid experience developing with SQL queries, stored procedures, views and triggers for Oracle databases.
• Understanding of multi-tier architecture, Web based development, and Services Oriented Architecture. Experience coding REST and SOAP services.
• Excellent communication (verbal and written) and interpersonal skills. Able to step into complex situations and take responsibility.
• Solid knowledge working with version control systems like bitbucket and build tools like maven.
• Strong problem solving and conflict resolution skills.

Preferred Skills:

• Able to guide junior developers.
• Ability to learn and master internal frameworks quickly.
• Deep knowledge in writing complex unit tests.
• XML and knowledge of generating Java data binding code from XSDs
• Knowledge of Tomcat, WebSphere, WebLogic and IBM MQ
• Experience with Agile methodology.

About CapitalCloud, A Bottomline Company:

Bottomline Technologies provides collaborative payment, invoice and document automation solutions to corporations, financial institutions and banks around the world. The company's solutions are used to streamline, automate, and manage processes involving payments, invoicing, global cash management, supply chain finance and transactional documents. Organizations trust these solutions to meet their needs for cost reduction, competitive differentiation, and optimization of working capital.

Serving industries such as financial services, insurance, health care, technology, communications, education, media, manufacturing, and government, Bottomline provides products and services to approximately 80 of the Fortune 100 companies and 70 of the FTSE (Financial Times) 100 companies.

Bottomline is a participating employer in the Employment Verification (E-Verify) program EOE/AA/M/F/V/D/E-Verify Employer

Bottomline Technologies is an Equal Employment Opportunity and Affirmative Action Employer.

Job Description:

• Must have experience of 1 – 6 years.
• Experience in Java/J2EE platform.
• Experience in web application development with JSP, Servlet, Spring Boot, Hibernate
• Knowledge of MySQL database.
• Developed REST and SOAP web services..
• Experience in version control system and build tool
• Must have completed BE/MCA/M.Sc/MTech.

• Expert knowledge of computer science, with strong competencies in data structures, algorithms,

  and software design.

• Strong understanding of end-to-end architectures and development frameworks; knowledge

  across tiers in a multi-tier cloud environment including load balancers, web servers, application

  containers, data stores, and distributed caches.

• Minimum 6 years of experience with deep technical knowledge and hands on skills in Java.

• Has worked extensively on caching technologies such as Redis, memcache.

• Should be strong with Data Strcutures, Algorithms & OOPs concepts.

• Worked on NoSQL databases such as MongoDb.

• Designed and developed highly scalable multi-threaded large scale distributed systems.

• Well versed with services and micro-services architecture.

• • Usage of containers, virtual machine systems, cloud computing.