Business Analyst at Wolken Software · Bengaluru (Bangalore) · 7 - 10 years · ₹15L - ₹25L / yr · Profitable · Posted 8 Nov 2022
Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken Service Desk, Wolken's IT Service Management, and Wolken's HR Case Management. We have replaced incumbents like Salesforce, ServiceNow Zendesk, etc. at various Fortune 500 and Fortune 1000 companies.
Job Description:
We are looking for a Business Analyst with strong organizational and planning skills and a proven ability to multitask in a fast-paced environment. We are seeking a high level of motivation and a self-starting attitude, and the ability to work with minimal direction and supervision. The ideal candidate will have a metrics/data-driven analytical mindset of constantly measuring success and driving continuous improvement in tools, content, and programs.
Business Analyst Qualifications / Skills:
- Able to exercise independent judgment and take action on it.
- Excellent analytical, and creative problem-solving skills
- Excellent listening, interpersonal, written, and oral communication skills
- Logical and efficient, with keen attention to detail
- Highly self-motivated and directed.
- Ability to effectively prioritize and execute tasks while under pressure.
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment.
- BE, MBA Preferable.
Responsibilities:
- Data analysis
- Business Insights
- Leadership
- Influence
- Strategy
- Problem structuring
- Project management

About Wolken Software
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About the Role
Work at the intersection of business and technology, supporting operations, data analysis, automation, and digital tools to improve efficiency and growth.
Responsibilities
- Support business operations using tech tools (Excel, CRM, dashboards)
- Analyze data and generate insights for decision-making
- Assist in automation workflows and process improvements
- Coordinate between tech and business teams
- Help in implementing digital solutions and tools
Skills Required
- Basic knowledge of Excel / Google Sheets
- Good analytical and problem-solving skills
- Understanding of business processes
- Interest in technology and automation
Details
- Duration: 3–6 months
- Mode: Remote
- Certificate + PPO based on performance
Are you passionate about leveraging data to drive strategic decisions? Join us at OIP Insurtech, where you'll play a pivotal role in analyzing market trends, optimizing operational processes, and transforming customer experiences. Bring your analytical prowess and business acumen to collaborate with a dynamic team dedicated to shaping the future of insurance technology. Apply now and be part of revolutionizing the industry with cutting-edge insights and solutions.
Requirements:
- 3-5 years of experience
- Capable of independently conducting various aspects of business analysis, including requirements gathering, process analysis, and documentation.
- Proactive in identifying and prioritizing issues within their domain and taking the initiative to work with the team to resolve them.
- Strong background in accounting and/or financial controlling
- Demonstrates a high level of skill and independence
- Understands the full business analysis lifecycle and is proficient in handling various business problems and custom cases.
- Good knowledge of English
- Experience in accounting business analysis in the IT industry is highly desirable
- Working knowledge of software development concepts, technologies, practices, and principles, and the ability to use them in different situations independently
- Good understanding of the software development lifecycle
Duties and responsibilities:
- Works closely with the development team and other stakeholders to investigate model business functions, business processes, information flows, and data structures
- Investigate operational issues, problems, and new opportunities; seek effective business solutions through improvements in aspects of business areas or systems of interest
- Assists in the analysis of underlying issues and their root causes, and identifies available options
- Communicates with clients and other stakeholders and assists in presenting issues and solutions both verbally and in writing
- Specifies data, data objects, and information flows that align with the needs of the business
- Produces business analysis deliverables using relevant documentation styles in line with company standards
- Facilitates stakeholder meetings and workshops, and presents findings and actions both verbally and in writing to the business
- Able to translate business requirements into a structured form
- Able to create structure within projects and project teams following Agile principles
- Understands the domain (Insurance Industry) and how it functions, after spending 6M in the company
- Understands the entire Policy Lifecycle, after spending 6M in the company
- Experience in using tools like Jira, Confluence, LucidChart, or other software for requirements management, documentation, and process modeling
- Experience with Agile frameworks
- Experience with testing methodologies, test planning, and quality assurance processes to ensure reliable and robust systems
We are looking for a Business Analyst who is a creative problem solver at heart and who thrives in a team environment.
About Us
At Metron Security, we help top cybersecurity companies make their tools work better together. Our engineering team builds integrations for platforms like Splunk, IBM QRadar, ServiceNow, CrowdStrike, and Cybereason—and we bring that same energy to marketing.
We’re collaborative, curious and always learning. Creativity and ownership drive everything we do, and we believe great ideas can come from anywhere.
What You’ll Be Doing
In this dynamic role, you will be the crucial interpreter, ensuring a seamless flow of communication between our world-class cybersecurity engineers and strategic business stakeholders. You will leverage your technical acumen to produce clear,authoritative technical content, drive impactful marketing campaigns that highlight our security solutions, and build meaningful relationships within the wider cybersecurity developer ecosystem. This is your chance to turn deep technical understanding into clear, market-ready business value.
You will work with the marketing and business development team to work on technical content, manage and oversee relationships with new and existing partners through high-touch networking, lead generation, and market research. The candidate is responsible to work with the Managing Partner and marketing team to scale the business and also help organize the internal processes. The role requires planning, direction, and most importantly execution to develop and grow revenue in accordance with targets.
Key Responsibilities:
Liaisoning technical + business:
- Create detailed and precise documentation including functional specifications, use cases, process flows, and system design documents.
- Collaborate with technical team to generate content and marketing collaterals
- Conduct thorough assessments to understand current business processes and identify areas for improvement.
- Maintain and update documentation as project requirements evolve.
Collaboration and Communication:
- Act as a liaison between technical teams and business stakeholders, ensuring a clear understanding of requirements and expectations.
- Facilitate meetings, workshops, and presentations to communicate project status, findings, and recommendations.
Solution Evaluation:
- Evaluate technical solutions to ensure they meet defined business requirements and objectives.
- Conduct thorough testing and validation to confirm the quality and functionality of developed solutions.
Continuous Improvement:
- Stay updated on industry trends, best practices, and emerging technologies relevant to our business processes.
- Proactively identify opportunities for process optimization and system enhancements.
- Working with the executive team to develop a comprehensive digital business strategy and assisting with its execution.
- Establishing a pipeline of core digital marketing activities and ensuring that the pipeline is aligned with the company’s revenue targets and digital marketing goals.
- Maintaining metrics and quality service by establishing and enforcing organization standards.
- Assessing new business opportunities with a strong revenue target in mind.
- Identifying, exploring, and evaluating business opportunities, performing risk assessment, and mitigating potential risks.
- Gathering market and customer information.
- Engage with the technical team to identify new opportunities within existing client businesses or contacts. Maintain strong and prosperous working relationships with key clients.
Requirements:
- Enthusiastic and passionate – genuinely love digital and enjoy solving problems.
- Digital industry experience and knowledge.
- Knowledge of digital marketing best practices.
- Excellent written and verbal communication skills.
- Ability to develop and maintain strong and collaborative relationships internally and externally.
- Pursuing leads and moving them through the sales cycle.
- Attending conferences and industry events.
Expected Qualifications:
- Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.
- Proven experience as a Business Analyst, preferably in a technical environment.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
- Proficiency in Google Workspace, Microsoft Office Suite, Excel, etc.
- Familiarity with CRM systems, ERP systems, etc. is a plus.








