Salesforce Developer

About Us: Certa is an emerging leader in the fast-growing Enterprise Workflow Automation industry with advanced “no-code” SaaS workflow solutions. Our platform addresses the entire lifecycle for Suppliers/Third-parties/Partners covering onboarding, risk assessment, contract lifecycle management, and ongoing monitoring. Certa offers the most automated and "ridiculously" configurable solutions disrupting the customer/counterparty KYC & AML space. The Certa platform brings business functions like Procurement, Sales, Compliance, Legal, InfoSec, Privacy, etc., together via an easy collaborative workflow, automated risk scoring, and ongoing monitoring for key ‘shifts in circumstance’. Our data-agnostic, open-API platform ensures that Clients can take a best-in-class approach when leveraging any of our 80+ (& growing) existing data and tech partner integrations. As a result, Certa enables clients to onboard Third Parties & KYC customers faster, with less effort, with no swivel chair syndrome and maintains a constantly updated searchable knowledge repository of all records.

Certa’s clients range from the largest & leading global firms in their Industry (Retail, Aerospace, Payments, Consulting, Ridesharing, and Commercial Data) to mid-stage start-ups.

Responsibilities:

As a Solutions Engineer at our technology product company, you will play a critical role in ensuring the successful integration and customisation of our product offerings for clients. Your primary responsibilities will involve configuring our software solutions to meet our client's unique requirements and business use cases. Additionally, you will be heavily involved in API integrations to enable seamless data flow and connectivity between our products and various client systems.

• Client Requirement Analysis: Collaborate with the sales and client-facing teams to understand client needs, business use cases, and specific requirements for implementing our technology products.
• Product Configuration: Utilize your technical expertise to configure and customise our software solutions according to the identified client needs and business use cases. This may involve setting up workflows, defining data structures, and enabling specific features or functionalities.
• API Integration: Work closely with the development and engineering teams to design, implement, and manage API integrations with external systems, ensuring smooth data exchange and interoperability.
• Solution Design: Participate in solution design discussions with clients and internal stakeholders, providing valuable insights and recommendations based on your understanding of the technology and the business domain.
• Troubleshooting: Identify and resolve configuration-related issues and challenges that arise during the implementation and integration process, ensuring the smooth functioning of the product.
• Documentation: Create and maintain detailed documentation of configurations, customisations, and integration processes to facilitate knowledge sharing within the organisation and with clients.
• Quality Assurance: Conduct thorough unit testing of configurations and integrations to verify that they meet the defined requirements and perform as expected.
• Client Support: Provide support and guidance to clients during the onboarding and post-implementation phases, assisting them with any questions or concerns related to configuration and integration.
• Continuous Improvement: Stay up-to-date with the latest product features, industry trends, and best practices in configuration and integration, and proactively suggest improvements to enhance the overall efficiency and effectiveness of the process.
• Cross-Functional Collaboration: Work closely with different teams, including product management, engineering, marketing, and sales, to align product development with business goals and customer needs.
• Product Launch and Support*: Assist in the product launch by providing technical support, conducting training sessions, and addressing customer inquiries. Collaborate with customer support teams to troubleshoot and resolve complex technical issues.

Requirements :

• 3 - 5 Years in a similar capacity with a proven track record of Implementation excellence working with Medium to large enterprise customers
• Strong analytical skills with the ability to grasp complex business use cases and translate them into technical solutions.
• Bachelor’s Degree Required with a preference for Engineering or equivalent.
• Practical experience working on ERP integrations, process documentation and requirements-gathering tools like MIRO or VISIO is a plus.
• Proficiency in API integration and understanding of RESTful APIs and web services.
• Technical expertise in relevant programming languages and platforms related to the technology product.
• Exceptional communication skills to interact with clients, understand their requirements, and explain technical concepts clearly and concisely.
• Results-oriented and inherently curious mindset capable of influencing internal and external partners to drive priorities and outcomes.
• Independent operator capable of taking limited direction and applying the best action.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Ability to create structure in ambiguous situations and design effective processes.
• Experience with JSON and SaaS Products is a plus.
• Location: Hires Remotely Everywhere
• Job Type: Full Time
• Experience: 3 - 5 years
• Languages: Excellent command of the English Language

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Job Overview:

All Time Design is looking for a results-driven Business Development Executive who are actively seeking for new business opportunities, engage and build relationships with potential customers. You will provide complete and appropriate solutions for every potential customer

to boost top-line revenue growth, customer acquisition levels, and profitability.

Responsibilities:

• Qualify leads from marketing campaigns as sales opportunities
• Contact potential prospects through cold calls and emails
• Present our company to potential prospects
• Identify prospect's needs and suggest appropriate products/services
• Build long-term trusting relationships with prospects
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) customers and Sales Manager
• Report to the Sales Manager on sales results

Requirements:

• Proven work experience as a Sales Lead / Sales Development Representative / Sales Account Executive or similar role
• Hands-on experience with multiple sales prospecting techniques like cold calling, cold emailing and social outreach.
• Track record of achieving sales quotas
• Experience working with a CRM
• Fair understanding of sales performance metrics
• Excellent communication and negotiation skills
• Ability to deliver engaging presentations

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Supplemental Pay:

• Commission pay

Shift:

• Rotational shift

Job Title: Back Office Associate / Back Office Support

Job Description:

The Back Office Associate is responsible for performing administrative, clerical, and support tasks that ensure the efficient operation of the business. The role typically involves managing data, maintaining records, and assisting front office teams with processing transactions, and orders, or handling customer-related tasks indirectly.

Key Responsibilities:

1. Data Entry and Management:

• Accurately input and update data into databases or systems.
• Ensure data integrity and address any discrepancies or errors in records.
• Maintain and update records, files, and documents as required.

1. Verification Support:

• Process and manage documents such as invoices, orders, contracts, and forms.
• Organize and maintain electronic and physical files for easy retrieval.

1. Report Generation:

• Prepare and assist in the preparation of reports on business performance, financials, and operations.
• Analyse data and generate insights for better decision-making by the management team.

1. Compliance and Documentation:

• Ensure compliance with company policies, procedures, and regulations.
• Assist in preparing and maintaining documentation for audits or inspections.

5.     Handling Incoming Customer Calls/Requests:

• Answer incoming customer calls in a professional and friendly manner.
• Respond to customer inquiries, complaints, or requests regarding products, services, or company policies.
• Provide detailed and accurate information about products, services, or account status.
• Assist customers with technical issues, troubleshooting, or system-related problems.

Skills and Qualifications:

• Education: High school diploma or equivalent; associate’s or bachelor’s degree preferred, depending on the role.
• Experience: Previous experience 1 Years – 2 Years
• Technical Skills: Proficiency in MS Office Suite and other office tools.
• Attention to Detail: Ability to accurately process and maintain records.
• Organization: Strong organizational skills with the ability to multitask and meet deadlines.
• Communication: Good written and verbal communication skills for internal coordination.
• Problem Solving: Ability to identify issues and take appropriate actions to resolve them.

Zycus is looking to hire BE / MBA 2022 – 23 graduates as Product Technical Analyst and is organizing a Walk-In drive on 02nd  September, 2023 at our office in Mumbai, Seepz, Andheri East.

In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.

As a Product Technical Analyst at Zycus, you will:

• Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
• Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
• Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
•  Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
•  Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
• Evaluate and suggest innovative solutions and workarounds for customer requirements
• Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
• Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

• Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT
• Experience Level: 0-1 years
• Strong written and verbal communication skills
• Willingness to work 24*7  shifts .
• Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
• Ability to collaborate with various internal and external stakeholders
• Ability to learn, execute and excel. Multitask and work with priorities

Salary Range: INR 4,50,000 to INR 5,00,000

Walk In Drive Date: 02nd September, 2023

Time: 10:000 AM to 4:00 PM

Venue:

Zycus Infotech Pvt Ltd.

Plot No GJ-07, SEEPZ++, SEEPZ, MIDC, Andheri East, Mumbai MH 400096.

Note:

1. Candidates need to apply for the job online before the Walk-in (https://zycus.skillate.com/jobs/54683)

2. Carry your resume, 1 color passport size photograph and Aadhar Card copy along with the original

3. Our office is in a high-security zone, and you will need a gatepass therefore candidates are requested to reach SEEPZ, Gate no -3 and call our reception for a Gate Pass on this number – Contact detai: (https://zycus.skillate.com/jobs/54683)

Five Reasons Why You Should Join Zycus

1. Industry Recognized Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a  Leader in Procurement Software Suites. Zycus is also recognized as a Customer First Organization by Gartner.  Zycus's Procure to Pay Suite Scores 4.5 out of 5 ratings in Gartner Peer Insights for Procure-to-Pay Suites.

2. Pioneer in Cognitive Procurement: Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises

3. Fast Growing: Growing Region at the rate of 30% Y-o-Y

4. Global Enterprise Customers: Work with Large Enterprise Customers globally to drive Complex Global Implementation on the value framework of Zycus

5. AI Product Suite: Steer next gen cognitive product suite offering

Zycus is a pioneer in Cognitive Procurement software and has been a  trusted partner of choice for large global enterprises for two decades.  Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P  software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker  and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high  adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore

Intuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe and Middle East.

Intuitive is looking for highly talented hands-on Cloud Infrastructure Architects to help accelerate our growing Professional Services consulting Cloud & DevOps practice. This is an excellent opportunity to join Intuitive’ s global world class technology teams, working with some of the best and brightest engineers while also developing your skills and furthering your career working with some of the largest customers

Responsibilities

• Lead by example and provide recruitment support to the technical team
• Own the recruiting cycle from end to end, spanning all areas and disciplines
• Coach, mentor and train team members to find the best employees for our company
• Drive technology, process and teamwork efforts to enhance the recruitment process
• Proactively recruit passive talent to join the Intuitive team
• Work with hiring managers to provide guidance, expertise, collaboration and teamwork to hire the best talent for our team
• Utilize the world’s best recruiting tools to get the job done better, faster and more efficiently than ever before

Basic Qualifications

Qualifications

• BE/B.TECH degree in a related field or equivalent experience
• 4+ years of experience in recruiting or talent acquisition
• Must have Cloud, devops hiring experience

Preferred Qualifications

• Experience with applicant tracking systems and passive candidate sourcing
• Experience using LinkedIn Recruiter or LinkedIn as a recruiting tool
• Experience effectively hiring and motivating talent
• In-house and agency experience
• Expert knowledge of MS Office (Word, Excel and Outlook) and familiarity or hands on experience in Cloud technologies
• Strong understanding of talent and competency models, recruiting fundamentals, competitive market awareness and online/social media
• Knowledge of the web/Internet market space, including trade journals, academic institutions, alumni associations and other sources of great candidates
• Excellent communication, time management and negotiation skills
• Ability to work with internal clients to develop and iterate best-in-class profiles to reflect the talent needs of the business
• Ability to work in a fast-paced, startup environment

Your Roles and Responsibilities:

Business Development is a critical aspect of our platform business.

1. Actively seeking out new sales opportunities through cold calling, networking, and social media.

2. Calling 65-70 leads every day

3. Setting up meetings with potential clients (parents)

4. Generating Trial Classes - Pitch Parents to take PlanetSpark Trial Classes

5. Negotiate/close deals and handle complaints or objections

6. Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis (3L revenue per month)

7. “Go the extra mile” to drive sales

What are we looking for?

1. Proficiency in English

2. Thorough understanding of marketing and negotiating techniques

3. Fast learner and passion for sales

4. Self-motivated with a results-driven approach

5. Proven experience in sales or relevant roles is a plus

6. A friendly and energetic personality with a customer service focus

Criteria

1. Willing to work 5 days a week in a fast-paced startup

2. Ready to work from Office and join immediately.

Mission Statement

1. In your training of 1st month, we shall actively probe you through the process using Training Decks, Live Experiences, and Re-Training Programs that aim to give you an overall Learning experience along with your paid stipend along the journey.

2. We create career-oriented BDT in this 1 month whose skill becomes unmatched across the sector.

3. You are required to use the right sales strategy and accomplish 1 Lac of revenue in the training period, hence making a way to achieve a License to Sell (L-2-S)

4. You will be entitled to a training stipend of INR. 21428. In-office attendance of 90% is mandatory in 1month of training

5. Post 1L Revenue achievement, you will be entitled to the below CTC

India Shift – INR 6.6 LPA (4.23 LPA Fixed + 2.4 LPA Variable)

US/ Canada Shift - INR 7.10 LPA (4.8 Fixed + 2.3 LPA Variable)

Skill Required - Excellent Communication Experience Required - 00-1 year (fresher also welcome)

Minimum Education: Graduation

2018, 2019, 2020,2021,2022.

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Soft Skill:

• Self-driven, Motivated, Hardworking, Proactive, Good communication skill and documentation skill, should have experience in gathering business requirement and documentation. Should be a team player

Technical Skills:

• A must:- ASP.Net MVC, JavaScript, jQuery, Windows Azure, SQL Server, PL/SQL, ASP.NET using C# - SD [Primary], API creation PL SQL, Azure
• Desirable: - Knowledge on MVC dot net core