11+ Telepresence Jobs in Chennai | Telepresence Job openings in Chennai

NO NIGHT SHIFTS FOR GIRLS

SALARY - 10K-15K

Hindi - Preferred

Job description

Roles and Responsibilities

• Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
• Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
• Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
• Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
• Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
• Go the extra mile to query resolution, request completion and process closure
• Productive contribution to team effort by accomplishing the results as needed

Desired Candidate Profile

• 0 - 1 years in customer care background
• Must be fluent in Hindi & English. Multilingual will be added advantage
• Telephone etiquette, ability to comprehend and effective listening skills
• Focus on quality control measures and processes
• Problem Solving Acumen and conflict resolution skills
• Multi-tasking ability with a keen sense of detail

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Oracle Fusion HCM Functional Consultant (Oracle workforce compensation and Talent Management)

 POSITION SUMMARY

·    7-9+ years experience in Oracle Cloud.

·    Must have experience in Oracle Fusion Cloud HCM Modules (Oracle workforce compensation and Talent Management).

·    End to end configuration of above Modules.

·    Create and update configuration books.

·    Support the preparation and execution of test scripts and resolve testing defects.

·    Create and update functional design documents.

·    Release upgrade testing.

·    Securities.

·    Good presentation and communication skills - Responsible for communicating and escalating project issues to the team leads.

·    Responsible for project deliverables from offshore for HCM Modules.

·   Exposure to structured software development life-cycle methodology.

·   Experience of working with multi-cultural teams in a geographically diverse environment.

·    Experience in creating workflow and security for the module.

·    Good to have experience in Redwood theme and Visual builder studio.

Job Role: Teamcenter Admin

• Teamcenter and CAD (NX) Configuration Management

• Advanced debugging and root-cause analysis beyond L2

• Code fixes and minor defect remediation

• AWS knowledge, which is foundational to our Teamcenter architecture

• Experience supporting weekend and holiday code deployments

• Operational administration (break/fix, handle ticket escalations, problem management

• Support for project activities

• Deployment and code release support

• Hypercare support following deployment, which is expected to onboard approximately 1,000+ additional users

The Opportunity: We are seeking a highly experienced and passionate Lead Adobe Workfront & Fusion Developer to join our growing team. In this pivotal role, you will be instrumental in designing, developing, and implementing robust work management solutions and complex integrations using Adobe Workfront and Adobe Workfront Fusion. You will provide technical leadership, mentor junior developers, and play a critical role in optimizing our operational workflows.

Key Responsibilities:

• Solution Design & Architecture: Lead the end-to-end design and architectural planning of complex Workfront and Fusion solutions, ensuring scalability, maintainability, and alignment with business objectives.
• Development & Implementation: Hands-on development and configuration within Adobe Workfront, including custom forms, project templates, workflows, reports, dashboards, and access controls.
• Adobe Workfront Fusion Expertise: Design, build, and optimize intricate Workfront Fusion scenarios for data synchronization, automation, and integrating Workfront with various internal and external systems.
• API & Integration Development: Develop and manage API integrations between Workfront and other enterprise platforms (e.g., CRM, ERP, Marketing Automation, Asset Management) using Workfront Fusion, webhooks, and custom scripting.
• Technical Leadership & Mentorship: Provide technical guidance, mentorship, and code reviews to a team of Workfront/Fusion developers, ensuring best practices and high-quality deliverables.
• Requirements Analysis: Collaborate with business stakeholders to gather and analyze complex requirements, translating them into technical specifications and actionable development plans.
• Troubleshooting & Optimization: Diagnose and resolve technical issues related to Workfront configurations and Fusion integrations. Proactively identify and implement performance improvements.
• Documentation: Create and maintain comprehensive technical documentation, including solution designs, integration specifications, and operational procedures.
• Stay Current: Keep abreast of the latest Adobe Workfront and Workfront Fusion features, updates, and industry best practices.

Required Skills & Experience:

• 8+ years of total experience in software development, IT, or business systems analysis, with a strong focus on enterprise applications.
• Minimum 4+ years of hands-on, direct experience specifically implementing, configuring, and developing solutions within Adobe Workfront and Adobe Workfront Fusion.
• Proven expertise in designing and implementing complex Workfront workflows, custom data forms, and reporting structures.
• Demonstrable experience building and optimizing sophisticated Workfront Fusion scenarios, including knowledge of HTTP modules, JSON parsing, error handling, and various data manipulation techniques.
• Strong understanding of APIs (REST, SOAP) and experience with API integration concepts.
• Proficiency in JavaScript for scripting within Workfront or Fusion, and familiarity with HTML, CSS for Workfront UI customization.
• Experience with relational databases and SQL is a plus.
• Excellent problem-solving skills, analytical thinking, and attention to detail.
• Strong communication (written and verbal) and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Proven ability to lead technical initiatives and mentor team members.

Highly Desired (Bonus Points):

• Adobe Workfront Core Developer Certification.
• Adobe Workfront Fusion Certification.
• Experience with other Adobe Experience Cloud products (e.g., AEM, Marketo Engage).
• Familiarity with Agile development methodologies.

Flutter Developer

Instrive is a Chennai-based start-up that provides high-quality Dev-ops solutions for clients worldwide. In this increasingly digital world, we strive to solve problems and create value. Instrive was founded with one goal in mind, creating high-quality products and delivering great user experiences worldwide.

A number of products are being developed for both in-house purposes and for our overseas clients, and we are actively expanding our team of talented professionals.

As part of our ambitious product roadmap, we need flutter developers for our team.

Your primary responsibility will be to develop flutter applications both (mobile and web) with a heavy focus on real-time communication such as WebRTC, web sockets etc. 

You'll make a meaningful impact and create lasting connections with our outstanding team, no matter where your career takes you.

Responsibilities:

• Develop, test, and deploy fast and scalable Mobile, Web and Desktop apps.
• Lead the development of flutter applications.
• Identify production and non-production application issues as a part of deployment.
• Establish, refine and integrate development environment tools and software as needed.
• Building future-proof front-end libraries and reusable widgets.
• Knowledge in coding architecture.
• Collaboration with the IT team, researchers, and designers to design robust apps and encourage business goals.
• Create Unit and Integration tests to ensure the quality of code.
• Testing applications and fixing bugs, along with security and data protection features.
• Participate with developers in the integration of REST APIs.
• Conducting code reviews of peer developers.

Flutter Developer Requirements:

Technical Skills:

• Bachelor’s degree in computer science, computer engineering, or similar.
• Previous work experience as a Flutter developer for a minimum of 3 years.
• Strong hands-on experience with MBaaS systems such as Firebase.
• Must have strong knowledge in MVC and/or MVVM framework.
• An understanding of DART and its core principles.
• Knowledge of GIT, JSON, design framework and web services.
• Good understanding in State management, such as BLOC / GetX
• A robust understanding of MUI and how best to use the inbuilt functionality provided.
• A hands-on understanding of how to create responsive designs.
• An excellent understanding of emerging trends in visual design and user experience.
• Experience in application architecture and publishing apps.
• Understanding Agile methodologies, client-side and server-side procedures. 

Good to have:

• Experience in native Android/IOS app development.
• Knowledge of HTML5 and its best practices.
• Cloud technology knowledge is a plus.
• Figma experience is a plus.

Soft Skills:

• Good communication skills.
• Critical thinking and time management.
• Good team player.
• Strong problem-solving and analytical skills.
• Collaboration to support business goals.
• Competence for individual contribution.

Technical skills required:

Skills: Java 8 and above, Rest Web services, MySQL.

Strong background in Core Java and good knowledge of collection Framework.

Proficient in developing high-performance, less memory-intensive micro-services applications using the Java framework.

Should have deep knowledge of Micro-service development.

Fieldproxy is looking for a passionate Customer Success specialist. We are on a pace to grow 3x in size this year with our customer success team. This is an exciting opportunity for someone who is looking to uplift their Customer Success career in a rapidly growing SaaS start-up.

Key responsibilities:

• Establishing customer engagement activities like onboarding and product implementation constantly while meeting the business metrics
• Increase product adoption and customer retention rate

What we look for:

• 2+ years of experience, preferably in a SaaS organization with at least 6+ months of domain expertise in Customer Success
• Excellent presentation skills and writing skills
• Ability to make a quick decision in a lean team
• Strong communication skill is not expected as it is kept as a default checklist
• Experience with a SaaS product would be preferred
• Work exceptionally with the cross-functional teams(product, sales, pre-sales, marketing, developers, etc.)
• Proactive in establishing deeper customer relationships
• Minimize the churn rate and maximize the revenue by constantly creating opportunities for upselling
• Familiar with the CRM tools preferred

What we provide in return:

• Competitive salary
• Opportunity to work in a fast-moving, high growth SaaS company
• Company-paid Health insurance
• A great learning experience with high paced growth opportunities
• Hybrid and friendly work culture with always ready to help attitude colleagues

UROOJ is looking for a Front-End UI/UX Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides.

Technical Experience:

• Minimum 5 years of interactive design experience
• Must be highly proficient in CSS3, HTML5, Javascript, Web
  technologies such as Angular2, Bootstrap,Backbone.JS, React Native,
  React.JS, JQuery, Knockout, and Redux
• Well versed with RESTful web services
• Experience developing custom reusable components
• Experience developing complex design components.
• Strong knowledge of Object-Oriented Programming
• Good understanding/experience in the following technologies would be a plus:
• Agile Methodologies
• Data Modelling / UML
• Knowledge of Unix Shell scripting

Desired Candidate Profile

• Minimum 5-10 years of experience in UI development
• Bachelor's Degree preferred, or equivalent combination of education, training, and experience
• Must possess and demonstrate a good understanding of user interface design, usability
• Extremely attentive to details and efficiency to work under tight deadlines
• Must be Result oriented & should have an ability to work independently
• Experience in resolving cross-browser compatibility issues
• Makes it a point to avoid typical loopholes and points of failure in the code and passionate about solving issues as quickly as possible
• Attention to detail and pixel perfection
• Should be independent and confident in handling daily task