11+ Telepresence Jobs in India

NO NIGHT SHIFTS FOR GIRLS

SALARY - 10K-15K

Hindi - Preferred

Job description

Roles and Responsibilities

• Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
• Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
• Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
• Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
• Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
• Go the extra mile to query resolution, request completion and process closure
• Productive contribution to team effort by accomplishing the results as needed

Desired Candidate Profile

• 0 - 1 years in customer care background
• Must be fluent in Hindi & English. Multilingual will be added advantage
• Telephone etiquette, ability to comprehend and effective listening skills
• Focus on quality control measures and processes
• Problem Solving Acumen and conflict resolution skills
• Multi-tasking ability with a keen sense of detail

Javascript, Callback, Async, Promise, Experience in writing restful APIs, Javascript, Nodejs, ReactJs, MySQL.

Immediate Joiner

We are looking "Network Engineer" for Reputed Client @Permanent Role.

Experience: 1 - 3 Yrs

Job Responsibilities

•VISE will work with field engineers on a technical level to troubleshoot and restore service to customer location

•VISE will give technical direction to field engineers remotely.

•A VISE engineer will be assigned ownership of a task and will be responsible for driving final resolution.

•A VISE engineer is expected to work in a team capacity, assisting other team members both technically and administratively.

•The VISE team will be expected to document VISE action plans (VAP) to field engineers

•VISE will have the ability to generate collaboration sessions with field engineers and or customers to troubleshoot and restore Cisco devices

•The VISE Engineer will record the initial details, subsequent updates throughout the duration of the task, document resolution and close the task upon completion of the necessary actions.

•VISE will be expected to perform “queue prep” prior to the start of shift, adding descriptions or pushing dispatches to other queues.

•VISE will be expected to stay 30 minutes after “queue end” in the event a dispatch needs to be handed over to the following theater.

•The VISE Engineer will maintain continuous contact with the Field Engineer throughout the resolution process for Tasks, including but not limited to, advising on the progress of the Task, and providing resolution of the Task

•Escalating with Cisco’s logistics organization on missing or late part deliveries

•Escalating to upper tier support (VSET or TAC) when reaching the end of knowledge limit within a timely and concise manner per procedures

•Providing logistics instructions and Customer details to the FE

•VISE team will be expected to take both minimal to moderately technical and administrative escalation from other teams, field engineers and customer

•Tracking field engineers when they do not make contact with VISE at committed ETA.

Specific tasks may include but shall not be limited to:

•Facilitating the replacement activity between the End User Location and FE

•Loading firmware/IOS images to Cisco devices/servers

•Applying customer configurations to cisco devices/servers

•Minimal to moderate level of troubleshooting different scenarios encountered during RMA replacement or troubleshooting only call (FE only sent out on dispatch)

Required skillsets and experience:

•1 – 3 years’ experience conducting remote technical support with business customers

•Knowledgeable in Cisco OS / UCSM GUI / CIMC

•Knowledgeable in UCS Server hardware troubleshooting (FRU component level; B & C series)

•Knowledgeable in Cisco device hardware troubleshooting (FRU component level; including but not limited to Route, Switch, ASA, Telepresence, etc.)

•Experience loading firmware/IOS images to Cisco devices/servers

•Experience applying customer configurations to Cisco devices/servers

•Minimal to moderate level of troubleshooting different scenarios encountered during RMA replacement or troubleshooting only call (FE only sent out on dispatch)

•Restoration from common or failed upgrades

•Excellent customer service and phone skills

•Very strong English language written and verbal skills

Location : Hyderabad & Chennai - Remote

What you need to have:

We are hiring a Inside Sales Manager who will help drive high quality output from our Inside Sales Team of Team Leads & Telesales Executives 100+ members, owning their input metrics and the revenue generated from their efforts, in addition to managing team morale, hiring, training, upskilling and attrition
You will be working closely with the internal stakeholders and will be responsible for sales strategy, implementation and process optimization.

Job Roles and Responsibilities:

• Create a sales strategy for our range of products & execute it with excellence.
• Train TeleSales team Representatives to deliver their best in every call that they do & adhere to Company’s promises & call flow.
• Own the entire sales funnel & improve conversion rates, generating Sales Reports
• Work closely with the recruitment team to find exceptional talents for the telesales team.
• Focus on finding out the key tracking metrics for performance improvement and implement them.
• Engage with internal stakeholders viz. Marketing, operations etc. for smooth operations and improvements.

Who Would Be a Best Fit:

• 5+ years of experience in Inside sales/telesales experience into B2C environment is mandatory.
• Building, developing & leading a high performance in telesales team.
• Managed a sales quota of more than 1 crore per month.
• Is required to be a great people manager and should have managed 100+ Team members/Large Teams experience.
• Has delivered exponential growth in previous roles by turning around the sales team performance leveraging technology with innovative solutions.
• Have exemplary people management skills with inspirational leadership skills.
• Have showcased the ability to connect with team members & lead them to achieve stretch goals.
• Has growth mind-set Identifies opportunities & has a successful track record of delivering in a dynamic & undefined environment.
• Comes with very strong problem solving skills.
• Has proven ability to do root cause analysis, create & execute long term sustainable solutions.
• Have very strong communication skills.
• Should be able to work with both internal & external stakeholders exceedingly well.

Hello,

Is your career aspiration to build and scale up Technology products to reach millions of users? Then we are looking for you!

This is with reference to our conversation today. We are looking for great talent like you to help us build the world's largest and only cricket network! 

We are what you wish existed while you were growing up playing cricket! CricHeroes is the world’s largest Cricket Network with 10 million+ users. It helps cricketers score their matches, tournaments, get recognition and improve themselves with data. In the next few years, we are determined to reach 100 million+ grassroots cricketers all around the world. With 70+ District level associations, 20+ BCCI affiliated associations in India, and 30+ ICC-affiliated associations, the app is currently used around the world which includes quite a few test-playing countries as well. 

We are a team of 44 extraordinary members, who are striving to do some great quality work, empowered with freedom and responsibility, keeping in mind “What’s best for CricHeroes''. We live by the culture of openness and candor. To be able to say what you feel with the right intent helps us to grow as an individual and as a company.

Moving on from work-life balance we believe in work-life integration. For matured adults working with us, we don't find a reason to have control over their leaves and holidays. Thus, we have an “Unlimited Leave Policy” and it's working great for us! In addition, we also have flexible work hours and 5 workdays a week. Moreover for anything, we ensure we set the right Context over Control.

To help us grow and increase our Talent Density, we are looking for an All-Rounder Full Stack Developer, who is passionate about scaling up India's one-of-a-kind niche B2C platform and the pulse of the nation - Cricket!

Please find below the details of the job:

This might be a great opportunity for you if

• You are action and result-oriented highly driven person who aspires to be part of a team that is scaling up a successful B2C product.

• You are an analytical problem solver with strong Node.JS knowledge and a passion for teamwork and innovation

• You have hands-on experience in designing and developing applications and object-oriented analysis and design using common design patterns.

What are we looking for, in you?

• You are an ambitious problem solver who is constantly learning and updating yourself with the latest technology and an expert in technology development.

• In-depth knowledge of Node.js and used it for product development in a B2C fast-paced product company for 5-6 years

• Strong analytical skills and problem-solving aptitude

• Attention to details

• You believe in teamwork.

• You have a Bachelor's degree in Computer Science (or Equivalent).

• Mandatory Technical background: Node.js, Javascript, MySQL, MongoDB, Redis, Angular JS, React JS

• Preferable skills in AWS, Big Data, Analytics, Google Cloud.

What are we looking for, from you?

• You will write well-designed, testable, efficient code.

• You will ensure the code and designs are in compliance with specifications as developed.

• You will prepare and produce releases of software platforms and support continuous improvement by investigating alternatives and technologies.

• Work as part of a team developing applications and services using Agile development methods

• Contribute to team and organizational improvements in process and infrastructure

• Build customer-facing UI and back-end services

• Code, test and operate node.js based services

• Effectively use tools and ingenuity to identify and fix defects before they become a problem

• Good Stackoverflow profile is a big plus.

We are made in India by the passionate cricketers for the passionate cricketers of the world!

If you are interested, I will send you details to my team for further screening.