11+ Telepresence Jobs in India

NO NIGHT SHIFTS FOR GIRLS

SALARY - 10K-15K

Hindi - Preferred

Job description

Roles and Responsibilities

• Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
• Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
• Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
• Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
• Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
• Go the extra mile to query resolution, request completion and process closure
• Productive contribution to team effort by accomplishing the results as needed

Desired Candidate Profile

• 0 - 1 years in customer care background
• Must be fluent in Hindi & English. Multilingual will be added advantage
• Telephone etiquette, ability to comprehend and effective listening skills
• Focus on quality control measures and processes
• Problem Solving Acumen and conflict resolution skills
• Multi-tasking ability with a keen sense of detail

Responsibilities:

• Design, build, and maintain efficient, reusable, and reliable code with full-stack development in PHP.
• Roll out new features and analyze (and react) to the results you discover from our system services and user feedback
• Optimize existing functionality for improved response times
• Collaborate with the team to design, develop, unit test, and support new features
• Searching creatively for the best solution while building for the end-user
• Consistently deliver readable, maintainable, and efficient code
• Performance tuning, testing, refactoring, usability, and automation
• Participate actively in Scrums, sprint planning meetings, and sprint retrospectives.
• Rapidly mockup-proof-of-concept implementation of ideas and present them to internal stakeholders
• Stay informed of new tools, libraries, and best practices and share ideas with the team for continuous improvement of the toolchain and development process
• Support, maintain, and help document software functionality
• Work with other departments, stakeholders, and customers on software development, improvements, internal tools, and implementation issues

Basic Requirements:

• 5+ years of programming experience in developing web apps. Experience in developing mobile apps would be a bonus.
• Front-end development with technologies such as Javascript, Typescript, VueJS, CSS, Bootstrap, etc
• Strong knowledge of database modeling and design in RDBMS and NoSQL databases
• Strong experience in API design, API Security, API Documentation and REST, GraphQL-based services
• Knowledge of Service Oriented Architecture would be a bonus
• Have a self-directed work ethic with attention to detail and good communication skills
• API Integration and extension development for 3rd party applications e.g. Facebook, Google, etc

Job Description: Data Analyst

Position: Data Analyst

Location: Gurgaon

Experience Level: 1-3 Years

Employment Type: Full-Time

Role Overview

We are looking for a results-driven Data Analyst to join our team and support business decision-making through data insights and analytics. The ideal candidate will be highly proficient in Python, skilled in data visualization tools, and experienced in solving complex problems to drive measurable business outcomes such as revenue growth or cost reduction.

Key Responsibilities

Data Analysis and Insights:

Extract, clean, and analyze large datasets using Python to uncover trends and actionable insights.

Develop predictive models and conduct exploratory data analysis to support business growth and operational efficiency.

Business Impact:

Identify opportunities to increase revenue or reduce costs through data-driven strategies.

Collaborate with stakeholders to understand business challenges and provide analytics-driven solutions.

Data Visualization:

Build intuitive dashboards and reports using tools like Zoho Analytics, Looker Studio, or Tableau.

Present findings and insights clearly to both technical and non-technical stakeholders.

Problem-Solving:

Work on end-to-end problem-solving, from identifying issues to implementing data-backed solutions.

Continuously optimize processes through automation and advanced analytics techniques.

Collaboration and Reporting:

Work closely with teams across departments to understand data needs and deliver solutions tailored to their goals.

Provide ongoing reporting and insights to track key performance indicators (KPIs) and project outcomes.

Required Skills & Qualifications

Technical Expertise:

Strong proficiency in Python, including libraries such as Pandas, NumPy, Matplotlib, and Seaborn.

Hands-on experience with BI tools like Zoho Analytics, Looker Studio, or Tableau.

Analytical Skills:

Proven ability to analyze data to generate insights that drive decision-making.

Demonstrated success in addressing business challenges and achieving results such as revenue increment or cost reduction.

Problem-Solving:

Experience working on real-world business problems, identifying root causes, and implementing data-based solutions.

Communication:

Strong ability to communicate complex insights effectively to diverse audiences.

Excellent presentation and storytelling skills to translate data into actionable business strategies.

Preferred Qualifications

Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, or related field.

Certifications in data analytics tools or platforms (e.g., Tableau, Looker).

Experience with advanced analytics or machine learning concepts.

What We Offer

Opportunity to work on impactful projects that directly influence business outcomes.

Collaborative, innovative, and supportive work environment.

Access to cutting-edge tools and technologies.

Competitive salary and growth opportunities.

• Reviewing the portfolio monitoring/ early warning signals mechanism on ongoing basis
• Monitoring internal and external data points that may affect the risk level of a decision
• Aggregating data from multiple sources to provide a comprehensive assessment
• Coming up with the solution to reduce risks
• Bringing fresh ideas to the table and being keen observers of trends on analytics and financial services industry
• Creating reports, summaries, presentations and process documents to display results

Desired Candidate Profile

About the role: Looking for Software Developers who like to innovate and solve complex problems. We recognize that strength comes from diversity, and we will embrace your unique skills, curiosity, drive, and passion while giving you the opportunity to grow technically and as an individual.  

Responsibilities: 

• Work with an open-source iOS ecosystem and the libraries available for common tasks. 
• Work directly with developers and product managers to conceptualize, build, test and realize products.  
• Build reusable iOS software components for the platform.  

• Unit-test code for robustness, including edge cases, usability, and general reliability.   
• Work on bug fixing to improve application performance and shipping new features as required 
   

  Requirements:  

• Experience with iOS Design patterns, memory management, REST web-services and JSON Parsing. Designing and building advanced applications for the iOS platform 
•  Collaborating with cross-functional teams to define, design, and ship new features 

• Design and build advanced applications for the iOS platform  
• Work on bug fixing and improving application performance  
• Can integrate apps with backend and 3rd party API’s. 
• Good programming skills in Objective-C/Swift and extensive knowledge of Apples SDKs and frameworks like Core Data, Core Graphics, Foundation, UIKit, etc.  
• Have published one or more applications in an iOS App Store. 

• Knowledge of iOS App Store deployment process. 

As part of the Mobile SDK Engineering team at MoEngage, here are some things you can expect:

• Take ownership and be responsible for what you build.
• Work with A players (some of the best talents in the country), and expedite your learning curve and career growth.
• Make in India and build for the world at a scale of 900M+ active users, which no other internet company in the country has seen.
• Learn together from different teams on how they scale to millions of users and billions of messages.
• Work with the customer success team to enable MoEngage customers to adopt Insights-led engagement in different industry sectors like e-Commerce, FinTech, OTT, Social, entertainment, travel, telco, food-tech etc.
• Explore the latest in topics like Mobile development, SDK, iOS, tvOS, various mobile hybrid frameworks and share with the team. More importantly, have fun while you work on scaling MoEngage.

Skills Required

• 6+ years of experience with iOS, Swift, ObjC, Xcode and Cocoa.
• Working knowledge of architecture principles, code organization, and system design.
• Informed and up to date with iOS SDK and ecosystem.
• In-depth knowledge and understanding of the iOS framework:
• Memory Management
• Caching and Persistent data storage
• Multithreading concepts
• Rest APIs Implementation
• Dependency Managers
• Understands the internals of the mobile builds and distribution processes.
• Great communication skills and an ability to work within a team and with cross-functional teams.
• Experience with code reviews, releasing and maintaining mobile applications/SDKs.

Good to Have:

• Knowledge of other cross-platform frameworks i.e, Flutter, React-Native, Cordova, Unity.
• Experience in working and shipping SDKs/plugins.