11+ TAM Jobs in India
Apply to 11+ TAM Jobs on CutShort.io. Find your next job, effortlessly. Browse TAM Jobs and apply today!
Greetings!!
We are hiring for TAM ( Technical Account Manager) and please find the below details :
CADeploy Engineering Pvt.Ltd (http://www.cadeploy.com/"> www.cadeploy.com ) To give a brief introduction about my Company, we are an emerging MNC Engineering firm with a footprint, serving mid-market and large Organizations in the USA,CANADA,Europe and UK. We provide Mechanical, Civil, Architectural and Structural Engineering solutions in Building Construction, Industrial, Infrastructure, Automotive and Aerospace sectors.
Visit our website http://www.cadeploy.com/">www.cadeploy.com for further details
Job Location : Hyderabad
Shift : Fixed Night Shift
Job Overview
The TAM manages an assigned client base, both engaged and prospective, by acting as a technical and consultative resource that coordinates with other departments within CADeploy to facilitate client needs. The TAM ensures the highest level of client satisfaction through identification of specific requirements, transcribing these into clear communication and follow-through on commitments. The general purpose is to maintain healthy relationships and project performance through continual pulse monitoring with the client. This will include checks on service delivery performance, recognition of special requirements, flagging of risk perceptions, etc. The objective is to build and maintain a strong working affiliation for continuity of account while guiding the technical and managerial execution for efficiency and effectiveness. This role is essential to the growth plan of CADeploy as a foundation to its brand recognition for quality performance.
Responsibilities and Duties
The TAM will be expected to generally execute on the following across an assigned client base:
- Serve as an important point of contact for key clients as well as all internal stakeholders.
- Develop and nurture strong client relationships through top level customer service.
- Know and document client requirements and concerns, understand the details of their business processes and ensure that CADeploy will appropriately meet their evolving needs.
- Provide excellent, regular client communications and responsive, consistent follow-through on all issues and actions.
- Coordinate and assist with the roll-out of CADeploy’s services offering to new clients as required.
- Drive strategic planning and development of improvements and work.
- Handle client requests and assist in the development of quotations/proposals ensuring that CADeploy’s standards are enforced uniformly.
- Facilitate internal project hand-offs to verify that the work performed is complete and meets the client’s, as well as, CADeploy’s standards.
- Provide customized, end-user (staff) communications for all new clients engaged, ensuring a seamless and successful deployment of CADeploy’s services to their specific standards.
- Act as an escalation point for technical and client service issues as necessary.
- Work with the PMO and delivery team to direct troubleshooting efforts on escalated issues as needed.
Regards,
Bhavani
PythonAn L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.
Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.
Key Responsibilities
- Advanced Troubleshooting & Incident Management:
- Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
- Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
- Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
- Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
- Python-Specific Tasks:
- Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
- Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
- Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
- Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
- Collaboration and Escalation:
- Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
- Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
- Documentation and Process Improvement:
- Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
- Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
- Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
- Customer Communication:
- Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.
Required Technical Skills
- Programming/Scripting:
- Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
- Experience with other scripting languages like Bash or Shell
- Databases:
- Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
- Application/Web Technologies:
- Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
- Knowledge of application architectures (e.g., microservices, SOA) is a plus.
- Monitoring & Tools:
- Experience with support ticketing systems (e.g., JIRA, ServiceNow).
- Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)
PHP
CodeIgniterHiring CodeIgniter MVC(php) developer.
Job Location : Indore ( only work from Office)
Experience needed : minimum 6 months needed
******
1) CodeIgniter developer must have expertise in database, web services ( rest api), admin panel and all kinds of backend work.
2) Must have expertise in making RESTful json api, oops concept, JOIN, Array.
3) Must have done some fully dynamic backend website.
4) Can work individually or in a team , immediate joiner will be preferred as we are looking on urgent basis 2 developer
5) Any other technology knowledge will be plus
*****
ProgrammingWITH AI KNOWELDGE TO DISCUSS IN DEPTH ABOUT THE APP
SOFTWARE ENGINEER & SHOULD BE PAST EXPEIRENCE
NodeJS (Node.js)
React.js
Angular (2+)
AngularJS (1.x)Roles and Responsibilities:
-
Work with development teams and product managers to ideate software solutions
-
Develop and manage well-functioning databases and applications
-
Write effective APIs
-
Test software to ensure responsiveness and efficiency
-
Troubleshoot, debug and upgrade software
-
Create security and data protection settings
-
Write technical documentation
Requirements and skills
-
Proven experience in Software Development
-
Experience developing web applications
-
Knowledge and Understanding of programming languages(e.g. Java, Python, C, C++) and Understanding JavaScript frameworks (e.g. React, Node.js)
-
Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache)
-
Excellent communication and teamwork skills
-
Great attention to detail
Data Science
R ProgrammingPython
Machine Learning (ML)
About us
Job Description
- Manage full sales cycle in a consultative manner, from lead generation to screening to solution demos, through follow up calls and closing
- Regular Communication with potential clients over the phone, email, text, and in-person to follow up on the project status
- Generate and develop new business opportunities through inbound and outbound leads
- Collaborate with design and production teams to ensure contracted product specifications are executed on time and as agreed
- Passionately evangelize our products and services to develop relationships with sales prospects.
- Develop relationships with prospective clients, while maintaining existing client relationships
- Partner with sales teams to create contract-winning proposals for current and prospective clients
- Negotiate contract terms with clients and communicate terms to stakeholders
- Become a subject matter expert on our business products, processes, and operations, and remain up-to-date on industry news
- Creation and management of a data-driven outbound sales process
- Collateral creation and working with the team towards a goal
Requirements
- Driven – extremely self-motivated with a diligent work ethic. PS: You’re a bonafide hustler who never gives up
- Honest - high level of integrity and strong commitment to building a successful pipeline
- 1+ years of successful experience crushing sales
- Experience selling digital or mobile application solutions as a service offering
- Rolodex of contacts in leadership roles in design, product, marketing organizations
- Experience with 1-3 month sales cycle
- Relentless cold caller
Benefits
Why this position will change your life:
• It’s arguable that the offered position is the most important we have. If you are looking to jetpack your career and be valued for your commitment to hard work, this is the place.
• You will work directly with the owner of the company, as a trusted alley to build in/outbound sales and drive qualified leads.
• Our founder used this highly effective, solution selling sales process in his previous business, we simply need the raw sales talent to power it.
PHP
Amazon Web Services (AWS)Srijan Technologies is a 18+ year-old technology services firm. For a large part of its life, Srijan has specialised in building content management systems with expertise in PHP-based open-source CMS’, specifically Drupal. In recent years Srijan has diversified into
i) Data Engineering using NodeJS and Python,
ii) Data Science -- Analytics and Machine Learning and
iii) API Management using APIGEE.
Srijan is approx 400 people. Srijan’s development offices in India are located in New Delhi, Gurugram, Goa, Bangalore and Mumbai, Delhi, Gurgaon, and Goa are the largest offices. In addition, a few developers & delivery leads are located in several countries globally -- USA (New York, Charlotte), Singapore, Philippines (Manila), Australia (Sydney, Brisbane, Melbourne), Germany (Berlin), Japan (Tokyo). In each of these countries, Srijan has a functional legal subsidiary.
Srijan works largely with enterprises or mid-large sized global firms and focuses on recurring business from these accounts, thereby bringing much-needed predictability of revenue for high-growth companies. It works with several top brands at the moment.
The firm is beginning to invest in startups and in joint research projects with top institutes. For instance, it recently partnered with IIT-Delhi to invest in an 18-month project for building a solution for ‘Honey traceability using Blockchain’.
The leadership team at Srijan has set itself an audacious goal of reaching $25 million in revenue (while maintaining healthy EBITDA margins) in FY 2020 -- doubling our revenues. This requires significant technology and delivery leadership bandwidth to be created in the firm to ensure our high-quality standards are not compromised.
Each year Srijan donates 7% of its profits to Srijan Foundation Trust a registered non-profit which runs several projects including non-formal schools (directly or via partner organizations) and Indic civilizational projects such as #SrijanTalks.
Responsibilities:
Srijan’s team of enterprise Drupalists are helping our customers build cutting-edge web experiences, migrate to Drupal, tune and improve their Drupal implementations, and advise on all things Drupal and web architecture.
With the rapid adoption of Drupal as a web platform, and with our growing number of technical development projects supporting our clients and partners, our Technical Architects are in high demand. They consult remotely or travel on-site periodically to work with some of the most talented technologists and some of the hottest web properties on leading-edge web development projects.
Engagements vary by customer and can include anything from custom coding and mentoring of partner and client teams to application design and ongoing guidance on architecture through development and application launch.
Requirements:
● Prior experience building, leading, and architecting Drupal applications.
- Knowledge of Drupal 8, 9 is a plus.
- Knowledge of at least 1-2 non-PHP frameworks. Perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems
● Ability to guide technical discussions with both technical and non-technical audiences
● Ability to negotiate mutually agreeable outcomes with clients, partners, and Srijan stakeholders.
● Ability to perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems
● Experience defining and scope a technical solution for large scale Drupal projects
● Experience working in a consulting or agency environment with direct interaction with enterprise-level clients preferred.
● Excellent ability to partner with both internal and external stakeholders.
● Strong leadership and presentation skills.
● Passion for the web, open-source development.
● Deep experience architecting web solutions.
- Understanding of HTTP Layers
- Understanding of API Modeling
- Understanding the caching layers
- Understanding of Microservice architecture.
- Understanding of the Event bus system.
● PHP, Drupal, MySQL, SQL administration, and optimization, and Unix/Linux or Windows server.
● 7+ years developing Drupal applications.
● Must be a self-starter that thrives in a fast-paced work environment.
● Knowledge of or experience with other CMS technologies and/or open-source technology is a plus.
● Long-time Drupalists, that are active contributors, are well rewarded, but we’ll also help great developers and consultants become one
● Experience providing technical support or consulting strongly preferred.
● Strong problem-solving abilities, initiative, and the ability to thrive under pressure.
● Excellent interpersonal and English communication skills.
● Bachelor's or Master's degree in Computer Science or related discipline preferred
● Understanding of Virtualisation and containerization.
● Well versed with Build, Bake, and Run process of CI/CD
● Understanding of Debugging, Performance optimization and CI/Cd tools.
● Should have a pulse of the latest technology trend.
Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
PHP
MongoDB
Follow Cutshort