Shankar Mahadevan Academy Career

We’re looking for passionate counsellors who wish to spread the Joy of Music to students worldwide. Our counsellors help our prospective students find the best fit course based on their musical interests and goals. 

Requirements: 

• Should be Graduate / Diploma holder in any field
• Good spoken and written English
• Good interpersonal skills and willingness to learn
• Highly self motivated and conscientious in closing leads
• Ability to understand and respond to client's needs
• Familiar with Word, Excel  or equivalent spreadsheet software, fast learner
• Should possess the skill to work both in a team and also perform independently.
• Good organization skills, and ability to effectively manage multiple projects and to evolve in an ambiguous environment of a start-up 
• Previous experience with Sales / Service would be added skill

Goals: 

• Handle outbound and inbound calls and inquiries from students for online & in-person classes conducted by Shankar Mahadevan Academy and its partner centres.  
• Effectively articulate the offerings of Shankar Mahadevan Academy and help prospective students make a decision on the course they wish to enroll in. 
• Follow up via phone calls, chats and e-mail. 
• Representing SMA at trade exhibitions, events and demonstrations
• Gather market and student information and provide feedback on buying trends
• Record admissions information and report the same to the admissions manager.
• Meet monthly targets and aim at exceeding them.

Requirements:  

• Excellent interpersonal, communication and influencing skills
• Understands how to organise data & documents
• Ability to deliver within defined timelines
• Ability to research, network & identify potential candidates
• Experience in working on multiple job sites to source relevant profiles
• Ability to collaborate effectively with stakeholders 
• Self driven & self reliant 
• Go getter with the hunger to succeed

Goals: 

• Understanding resource requirements, define job descriptions and onboard new joinees   
• Meet TAT on closing on requirements
• Coordinate internally amongst stakeholders to set up interviews and training
• Handle performance management process
• Handle employee exit process
• Publish reports pertaining to HR metrics
• Drive employee engagement activities
• Make the workplace fun and engaging

About Us: 

Shankar Mahadevan Academy (CloodOn Musica Pvt Ltd) was founded under the guidance and leadership of the award-winning composer and singer Shankar Mahadevan. Shankar Mahadevan Academy launched the first ever online music Academy in March 2011.  In the last 11 years, SMA has built a presence with students from over 80 countries with over 35,000 students across online, schools and corporates and affiliate centres. 

Website: www.ShankarMahadevanAcademy.com

Requirements: 

• Minimum 1 year of relevant experience
• Graduation is a must
• Should have excellent communication skills (data and calls)
• Ability to multitask, prioritise, and manage time effectively
• Ability to deliver under pressure and meet daily targets
• Quality conscious and customer centric
• Working 6 days a week and rotational shifts (does not include night shifts)
• Go getter with the hunger to succeed

Goals:

• Process customer requests within TAT and adhere to quality metrics
• Provide accurate, valid and complete information over Calls, Emails, Chats etc.
• Coordinate internally to resolve customer queries 
• Effectively manage students' / teachers' queries to ensure smooth operation of the online classes
• Conduct students’ orientation sessions. Identify and assess customers’ needs to achieve satisfaction
• Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Enhance customer delight by first time resolution of queries
• Make the workplace fun and engaging

Requirements:  

• Excellent interpersonal, communication and influencing skills
• Understands how to organise data & documents
• Ability to deliver within defined timelines
• Ability to research, network & identify potential candidates
• Ability to collaborate effectively with stakeholders 
• Self driven & self reliant 
• Go getter with the hunger to succeed

Goals: 

• Handle documentation and onboard new joinees   
• Drive employee engagement activities
•  
• Coordinate internally amongst stakeholders to set up interviews and training
• Make the workplace fun and engaging

We’re looking for passionate counsellors who wish to spread the Joy of Music - one music course at a time. Our counsellors help our prospective students find the best fit course based on their musical interests and goals. 

Roles and Responsibilities: 

• Handle outbound and inbound calls and inquiries from students  and provide them with course and other information for online as well as offline (affiliate center) classes conducted by Shankar Mahadevan Academy and its affiliate partners 
• Effectively articulate the offerings of Shankar Mahadevan Academy and help prospective students make a decision on the course they wish to enroll in. 
• Follow up with prospective students via phone calls, chats and e-mail. 
• Representing their company at trade exhibitions, events and demonstrations
• Gather market and student information and provide feedback on buying trends
• Record admissions information and report the same to the admissions manager.
• Meet monthly targets and aim at exceeding them.

Must have :

• Should be Graduate / Diploma holder in any field
• Good spoken and written English
• Good interpersonal skills  and willingness to learn
• Highly self motivated and conscientious in closing leads
• Ability to understand and respond to client's needs
• Familiar with Word , Excel  or equivalent spreadsheet software, fast learner
• Should possess the skill to work both in a team and also perform independently.
• Good organization skills, and ability to effectively manage multiple projects and to evolve in an ambiguous environment of a start-up 
• Selected candidates would need to be flexible with timings (Shifts timings 6:00 AM - 3:00 PM or 2:00 PM to 11:00 PM) 
• Candidates should be available to work weekends. 
• Experience : Previous experience with Sales / Service would be added skill

About us: 

Shankar Mahadevan Academy (CloodOn Musica Pvt Ltd) was founded under the guidance and leadership of the award-winning composer and singer Shankar Mahadevan. Shankar Mahadevan Academy launched the first ever online music Academy in March 2011.  In the last 11 years, SMA has built a presence with students from over 80 countries with nearly 35,000 students across online, schools and corporates and affiliate centres. 

The Academy operates its online classes through the week from 4am IST to 11pm IST. The Academy has launched several courses such as Hindi Movie Songs, Devotional Songs, Music for Children, Voice Gym, Instruments, Playback Singing and several others apart from the flagship Carnatic and Hindustani Classical Music courses.

Website: www.ShankarMahadevanAcademy.com 

Requirements: 

• Graduate in any field 
• Work experience of minimum 2 years
• Should have excellent communication skills (data and calls)
• Ability to multitask, prioritise, and manage time effectively
• Ability to deliver under pressure and meet daily targets
• Quality conscious and customer centric
• Working 6 days a week and rotational shifts (does not include night shifts)
• Go getter with the hunger to succeed

Goals:

• Effectively articulate the offerings of Shankar Mahadevan Academy and help students to re-enroll for the next level of their course
• Provide appropriate solutions and alternatives. Follow up to ensure resolution 
• Take the extra mile to engage customers and enhance customer delight
• Process re enrolment tickets within TAT and adhere to quality metrics
• Provide accurate, valid and complete information over Calls, Emails, Chats etc.
• Coordinate internally to resolve customer queries 
• Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Enhance customer delight by first time resolution of queries
• Make the workplace fun and engaging

About you: 

You are proactive and a self-starter and passionate about the work you do. You have about 3 years of B2B sales experience and are keen to join a small, growing organisation where you can make a real impact. You have a real competency when it comes to creating proposals and closing deals and are keen to show how you can use your abilities to increase sales and traction.

You thrive on challenges and are able to exceed your targets for new and repeat business, in an individual contributor role. You enjoy networking and building and maintaining relationships. You have the ability to generate revenue by identifying pain points and suggesting suitable products or services. You have the ability to thrive in an ambiguous and fast-paced environment with limited direction, balance competing priorities, and manage several time-sensitive projects at once. 

To be considered for this position, you MUST have the following requirements: 

• 2-4 years experience in B2B sales
• Experience creating and managing sales reports, budgets and forecasts
• Excellent strategic, problem solving, analytical, presentation and communication skills.
• Experience selling online products is desired (ideally in Education)
• A degree in business, sales, marketing or related subjects is preferred.

Responsibilities:

As the BDE, you will be responsible for onboarding new partners for Shankar Mahadevan Academy leading to growth in revenue as well as the number of learners. 

• Expand customer base for online classes and classes in centers when the world opens up post Covid19 pandemic by strategic B2B partnerships
• Develop strategic partnerships with schools, partners institutes, real estate clients, communities to grow our student base online and offline
• Create sales plans, presentations and strategies for various SMA products to principals/ MDs/C-level executives. 
• Build and develop executive relationships with key accounts, and help SMA grow into new organizations.
• Drive business development, forecast accurately, and achieve strategic goals by leading customers through the entire business cycle. 
• Aim at exceeding target for new and repeat B2B business 

• 3+ years of experience in native android app development.
• Strong programming experience in Core Java, Android SDK
• Experience working with Kotlin is a plus
• Experience working with Media player
• Experience working with offline app & content security, Encryption and Decryption  
• Experience working with FCM 
• Experience with web services integration, REST API framework, social media and other third party integrations
• Write good quality code, unit tests, automation and performing code reviews.
• Should have Experience of Social Integration.
• Ready to take complete ownership of multiple products, work alone on project if required  
• Good knowledge in Android services/Framework layer and its debugging
• Experience with version control systems, preferably Git.
• Shipped multiple Android Applications that are currently available in the Google Play Store
• Good knowledge of data structures, algorithms and time/space complexity analysis.

• Good problem solving abilities.

• Ability to communicate well with Product and Engineering Team

• Experience with a start-up would be added advantage.