Automation Tester

Job Title: Lead - Monitoring

Location: Gurgaon

Experience Required: 8+ Years

Job Type: Full Time

Position Summary

We are seeking a highly skilled and motivated individual to join our team as Lead - Monitoring.

As the Lead - Monitoring, you will play a crucial role in overseeing and optimizing our systems and networks. Your responsibilities will include monitoring the performance metrics of our IT infrastructure. Additionally, you will lead troubleshooting efforts, identify and resolve system issues, and implement proactive measures to minimize downtime and disruptions.

This role requires a keen eye for detail, strong analytical skills, and the ability to collaborate effectively with technical teams to implement solutions and improve overall system performance.

Roles and Responsibilities

• Monitor System Performance:
• Oversee the monitoring of system performance metrics, including uptime, response times, and resource utilization, using monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools, to ensure optimal performance and availability.
• Troubleshooting and Issue Resolution:
• Lead the identification, troubleshooting, and resolution of system issues, working closely with technical teams to implement solutions and minimize downtime.
• Capacity Planning:
• Develop and implement capacity planning strategies to forecast future resource needs and optimize system scalability and performance.
• Incident Response:
• Develop and maintain incident response protocols and procedures, including escalation paths and response timelines, to address system outages and critical incidents promptly.
• Monitoring Tools Management:
• Evaluate, select, and manage monitoring tools and technologies to support efficient and effective monitoring of systems, networks, and applications.
• Performance Analysis:
• Conduct performance analysis and trend analysis to identify potential bottlenecks, areas for improvement, and optimization opportunities.
• Cloud Monitoring:
• Implement and manage cloud monitoring solutions for platforms such as Azure and AWS, ensuring visibility into cloud-based resources, performance metrics, and cost optimization strategies. Monitor cloud infrastructure, services, and applications to identify and resolve issues proactively.
• Synthetic Monitoring:
• Design and implement synthetic monitoring solutions to simulate user interactions and transactions across applications, websites, and services. Analyze synthetic monitoring data to identify performance bottlenecks and optimize user experience.
• Documentation and Reporting:
• Maintain accurate documentation of monitoring processes, configurations, and incident reports. Generate regular reports on system performance, uptime, and incident resolution metrics.
• KPIs and Dashboards:
• Develop and publish key performance indicators (KPIs), dashboards, and other reporting mechanisms to provide insights into system performance, trends, and areas for improvement. Present findings and recommendations to stakeholders and management.
• Team Leadership:
• Provide leadership and guidance to monitoring team members, fostering a culture of collaboration, continuous improvement, and excellence in monitoring practices.

Skills and Qualifications

• Education:
• Bachelor’s degree in Computer Science, Information Technology, or a related field. (Master’s degree preferred)
• Experience:
• Proven experience (5+ years) in system monitoring, performance analysis, and incident response, preferably in a lead or supervisory role.
• Strong technical expertise in monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools.
• Solid understanding of network protocols, server infrastructure, and cloud environments (e.g., AWS, Azure), with experience in cloud monitoring, synthetic monitoring, and optimization.
• Technical Skills:
• Experience with scripting languages (e.g., Python, PowerShell) for automation and monitoring tasks.
• Strong analytical, problem-solving, and decision-making skills.
• Soft Skills:
• Strong leadership, communication, and team collaboration abilities.
• Experience in publishing KPIs, dashboards, and other reporting mechanisms.

Good to Have Certifications (Preferred):

• ITIL Foundation
• Certified Monitoring Professional (CMP)
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: SCOM (if available)

Account Executive

Key Responsibilities:

Maintain daily accounting records and entries.

Assist in invoice processing, expense tracking, and reconciliations.

Support GST, TDS, and tax filing activities.

Contribute to monthly closings and reporting.

Work with internal and external teams for smooth financial operations.

What You’ll Need:

Basic knowledge of accounting tools like Tally, Zoho Books, or similar.

Strong command of MS Excel and documentation.

Eagerness to learn and grow in a structured finance environment.

Good communication and time management skills.

What We Offer:

A chance to build your accounting career in a modern workspace.

Hands-on learning, mentoring, and exposure to various finance functions.

Friendly team culture with continuous growth opportunities.

JOB Requirements and Responsibilities:

#SeniorSystemadministrator 

- #ActiveDirectory Domain, #GroupPolicies, #Domaincontroller migration and upgrades.

- File and Print sharing, #NTFS permissions. #FileServer #migrations.

- #MicrosoftExchange or #Office365 messaging, #Outlook Configurations.

- Knowledge of Data #Backups, Backup Strategies, Experience on #backuptools will be an additional advantage.

- Basic knowledge of #Routers, #Firewalls, NAT, #VPN configuration #Sonicwalll preferable.

- Knowledge and working experience on #TicketingSystems & #RemoteAdministration tools.

- Good #DesktopTroubleshooting experience.

- #AntiVirus installations and #Troubleshooting.

- Knowledge of #DHCP , #DNS Management.

- Ticketing tool and #RMM tool #Labtech, #Kaseya, #Autotask (Experience preferred)

Business Development is a critical aspect of our platform business.

1. Actively seeking out new sales opportunities through cold calling, networking and social media. 2. Calling 65-70 leads everyday

3. Setting up meetings with potential clients (parents)

4. Generating Trial Classes - Pitch Parents to take PlanetSpark trial Classes

5. Negotiate/close deals and handle complaints or objections

6. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis (3L revenue per month)

7. “Go the extra mile” to drive sales

 Mission Statement

1. In your training of 1st month, we shall actively probe you through the process using Training Decks, Live Experiences, Re-Training Programs that aims to give you an overall Learning experience along with you paid stipend along the journey.

2. We create career oritented BDCs in this 1 month whose skill becomes unmatched across the sector.

3. You are required to use right sales strategy and accomplish 1 Lac of revenue in the training period, hence making a way to achieve License to Sell (L-2-S)

4. You will be entitled for training stipend of Rs.21428 fixed + incentives 5. Post 1L Revenue achievement, you will be entitled for below CTC

India Shift (10:30am to 8:30 pm) - INR 6.6 LPA (4.23 LPA Fixed + 2.4 LPA Variable) US/ Canada Shift (8:00 pm to 5:00 am) - INR 7.10 LPA (4.83 Fixed + 2.3 LPA Variable)

What are we looking for?

1. Proficiency in English

2. Thorough understanding of marketing and negotiating techniques 3. Fast learner and passion for sales

4. Self-motivated with a results-driven approach

5. Proven experience in sale or relevant role is a plus

6. A friendly and energetic personality with customer service focus

Criteria

1. Willing to work 5 days in a week in a fast paced startup 2. Ready to work from Office and join immediately.

3. Week-off on Wednesday, Thursday or Thursday, Friday

Desired Candidate Profile

• 3+ years of overall experience in marketing (Must have worked either in Ecommerce, Edtech, Healthtech, Fintech or any other B2C app based company)
• 2+ years of experience in engagement & retention domain
• 1+ year experience of working on engagement & retention tools like WebEngage/ MoEngage/ CleverTap is a big plus
• Excellent analytical skills and a high degree of business acumen
• Strong organizational, communication and presentation skills
• Proven ability in handling concurrent projects with attention to detail and accuracy
• Understanding of Google Analytics and AppsFlyer (Mixpanel knowledge is a big plus)