Business Development Manager

Zynah is a distinguished online retailer specializing in high-end Indian ethnic apparel. We proudly showcase a carefully curated collection of Heritage Handloom Sarees sourced from skilled weavers and artisans across India.

Position: Sales & Customer Support Executive (Female)

Roles and Responsibilities:

• Promote the extensive range of heritage handloom sarees to prospective customers through the company website, Instagram, and other international platforms.
• Identify customer requirements and articulate how our products fulfill their specific needs, enhancing their experience.
• Maximize sales revenue by engaging in upselling and cross-selling of additional products or services.
• Provide personalized recommendations based on customer preferences and interests.
• Maintain proactive customer engagement through follow-ups to ensure satisfaction and foster repeat business.
• Manage customer communication across multiple channels, including email, web chat, WhatsApp, and phone calls, both pre- and post-purchase.
• Conduct thorough quality checks and verify orders before dispatching to ensure product excellence.
• Liaise with logistics teams to track shipments and ensure timely and efficient order fulfillment.
• Create product demonstration videos for customers requiring detailed insights into the products.
• Develop creative and engaging digital content, including reels, to promote the brand on social media platforms.
• Update and maintain the product catalog on the website and various online marketplaces.

Key Skills and Qualifications:

• Exceptional English communication skills, both verbal and written, including proficiency in telephonic interactions.
• A customer-centric, approachable, and professional demeanour.
• Strong organizational skills with a methodical approach to customer follow-ups.
• A minimum of 1-2 years of relevant experience in the retail or customer service sector.
• Basic proficiency in photography and digital content creation.

Do you like to write clean and comprehensible code? Does it make you happy to talk to your team mates about solutions to technical challenges every day? Are you impressed with simple and elegant solutions that solve mind-boggling problems?

If we are describing you, please read on!

Who is QbD Software?

At QbD Software we build cloud-based technology that helps our customers in the Pharma, Biotech and Medical Devices industries manage everything quality, process and product related. Our customers make life-saving and live-enhancing products that make a difference in the world. Our technology helps them to get their products and services to market fast while complying with regulation requirements by providing them with a pre-validated SaaS solution.

What would your job be like at QbD Software?

You would be working closely with your fellow software developers, side-by-side, challenging each other on who comes up with the simplest and most elegant solution to a technical problem. You will move as one Scrum Development Team and look out for each other like seasoned team mates on a championship sports team.

Your responsibilities:

• Write clean, comprehensible, and well-documented code following our software development life cycle
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions
• Provide information by collecting, analyzing, and summarizing development and service issues
• Review code for accuracy and functionality
• Support other software developers by providing advice and coaching
• Keep up-to-date with industry trends and technology developments

What you'll need:

• More than 8 years of experience as a software developer
• At least 4 years of experience with PHP, Laravel, SQL
• At least 2 years of experience with one of the following: AngularJS/React/VueJS
• You must be a team player
• Proactive and with a getting-things-done mindset

Why would you work for us?

At QbD Software, we care about results. If you can deliver then you belong with us. You will be working with a company with strong industry partners, a good track record with an exponential growth in the coming years, and colleagues with big hearts, sharp skills, and professional work ethic. We will allow you to work 100% remote so that you can balance your work and your personal life the way you want. Say goodbye to pointless commutes and traffic once and for all. Let's save the earth together.

• Project Management.
• Responsible for the delivery of a set of projects/ operations for a single large account or multiple accounts.
• Takes ownership of logistics and resource needs during start-up and growth of an account.
• Defines and implements transition strategy when taking over from other suppliers.
• Leads account steering committee meetings.
• Leads task forces to complete SBU-level initiatives.
• Leads account growth and sustenance through pre-sales support and constant engagement with customers in collaboration with other service lines.
• Creates teaming agreements/ sub - contracts to forge alliances/ partnerships for account growth/ sustenance.
• Conducts structured review of projects and audits projects (for process compliance) and fixes the gaps with corrective actions.
• Benchmarks against industry best practices and drives/manage change within the delivery structure, processes/ operations accordingly.
• Drives innovations to improve customer service at the account level.

Requirements

• Looking for Strong Experience in Enterprise Learning and Corporate Learning Projects 
• Strong Experience in End to End Project Management Lifecycle 
• Excellent Project Management Skills - Project Estimations, Project Metrics, Meeting Deadlines, Project Reporting 
• Strong in Project Planning,Project Monitoring and Followup, Project Proposals and Client Follow-Ups,

• Prior Proven Experience in growing organic traffic and generating leads.
• Create a Content Strategy in accordance with the Marketing Funnel Stages.
• Hard-core Expertise in SEO Strategies like Competitor Research, Keyword Research, Content Strategy, Link Building, and Technical SEO, etc.
• Lead a team of SEO Executives, Content Writers, and Web Developer.
• Collect data and Present reports on traffic, keyword rankings, and other SEO aspects to Top Management.
• Needs to have a good command of English
• Basic Finance knowledge is preferred.

We’re looking to hire someone to help scale Machine Learning and NLP efforts at Episource. You’ll work with the team that develops the models powering Episource’s product focused on NLP driven medical coding. Some of the problems include improving our ICD code recommendations , clinical named entity recognition and information extraction from clinical notes.

This is a role for highly technical machine learning & data engineers who combine outstanding oral and written communication skills, and the ability to code up prototypes and productionalize using a large range of tools, algorithms, and languages. Most importantly they need to have the ability to autonomously plan and organize their work assignments based on high-level team goals.

You will be responsible for setting an agenda to develop and ship machine learning models that positively impact the business, working with partners across the company including operations and engineering. You will use research results to shape strategy for the company, and help build a foundation of tools and practices used by quantitative staff across the company.

What you will achieve:

• Define the research vision for data science, and oversee planning, staffing, and prioritization to make sure the team is advancing that roadmap

• Invest in your team’s skills, tools, and processes to improve their velocity, including working with engineering counterparts to shape the roadmap for machine learning needs

• Hire, retain, and develop talented and diverse staff through ownership of our data science hiring processes, brand, and functional leadership of data scientists

• Evangelise machine learning and AI internally and externally, including attending conferences and being a thought leader in the space

• Partner with the executive team and other business leaders to deliver cross-functional research work and models

Required Skills:

• Strong background in classical machine learning and machine learning deployments is a must and preferably with 4-8 years of experience

• Knowledge of deep learning & NLP

• Hands-on experience in TensorFlow/PyTorch, Scikit-Learn, Python, Apache Spark & Big Data platforms to manipulate large-scale structured and unstructured datasets.

• Experience with GPU computing is a plus.

• Professional experience as a data science leader, setting the vision for how to most effectively use data in your organization. This could be through technical leadership with ownership over a research agenda, or developing a team as a personnel manager in a new area at a larger company.

• Expert-level experience with a wide range of quantitative methods that can be applied to business problems.

• Evidence you’ve successfully been able to scope, deliver and sell your own research in a way that shifts the agenda of a large organization.

• Excellent written and verbal communication skills on quantitative topics for a variety of audiences: product managers, designers, engineers, and business leaders.

• Fluent in data fundamentals: SQL, data manipulation using a procedural language, statistics, experimentation, and modeling

Qualifications

• Professional experience as a data science leader, setting the vision for how to most effectively use data in your organization

• Expert-level experience with machine learning that can be applied to business problems

• Evidence you’ve successfully been able to scope, deliver and sell your own work in a way that shifts the agenda of a large organization

• Fluent in data fundamentals: SQL, data manipulation using a procedural language, statistics, experimentation, and modeling

• Degree in a field that has very applicable use of data science / statistics techniques (e.g. statistics, applied math, computer science, OR a science field with direct statistics application)

• 5+ years of industry experience in data science and machine learning, preferably at a software product company

• 3+ years of experience managing data science teams, incl. managing/grooming managers beneath you

• 3+ years of experience partnering with executive staff on data topics