Senior Product Manager

AFS Operations

·         70% office and 30% site work.

·         End-to-end call coordination and follow-ups.

·         We will get candidates from construction or manufacturing industry.

Designation : Executive – Aftersales (AFS) – Operations

Department : Aftersales Service (AFS) – Operations

Reporting to : Assistant / Senior Manager – Operations

Department Head : Senior Manager – Operations

�� Role Summary

The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service

jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely

deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and

adherence to safety and quality standards. This position plays a critical role in on-time job completion and

billing readiness.

�� Education & Skills

• Diploma / Graduate in Mechanical / Electrical Engineering

• 1–3 years of experience in service operations or site coordination

• Basic understanding of service workflows, job cards, and safety norms

• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage

• Strong coordination skills, problem-solving ability, and discipline

�� Key Responsibilities

�� Job Planning & Execution

1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial

2. Plan service execution schedules in coordination with clients

3. Deploy technicians as per job requirements and skill set

4. Ensure technicians report on time to site and start work as scheduled

5. Monitor daily job progress and site status

��‍�� Technician & Site Coordination

1. Allocate manpower, tools, and consumables as required

2. Coordinate with stores for spares or material dispatch

3. Ensure technicians follow safety procedures and site protocols

4. Handle site-level issues and escalate when required

Job Description - JD & KPIs

5. Approve technician attendance and service completion details

�� Documentation & Billing Support

1. Ensure accurate job card entries (service details, dates, signatures)

2. Collect signed job cards, acknowledgments, and completion certificates

3. Verify GRNs, delivery challans, and service reports

4. Share complete and verified documents with AFS Commercial for billing

5. Ensure zero discrepancies in job documentation

��️ CRM Updates & Reporting

1. Update job execution status daily in CRM

2. Close jobs in CRM post completion with all supporting documents

3. Maintain execution tracker (job-wise, technician-wise)

4. Report delays, site issues, or client concerns to seniors immediately

5. Support audits by providing execution records when required

�� Stakeholder Coordination

1. Coordinate with AFS Commercial for job scope clarification

2. Liaise with finance for billing-related clarifications

3. Coordinate with safety team for audits or site compliance

4. Support client communication regarding service schedules and closures

5. Assist seniors in resolving escalated operational issues

�� Key Performance Indicators (KPIs)

• On-time job execution as per committed schedule

• Zero rework due to operational or documentation errors

• Timely submission of billing-ready documents

• CRM job closure accuracy and timeliness

• Client satisfaction and minimal escalations

�� Career Progression Pathway

Job Description - JD & KPIs

Page 3 of 3

Level Title Key Criteria for Progression

Entry Executive – AFS Operations Timely execution, accurate documentation, discipline

Level 1 Senior Executive – Operations Handling multiple sites, technician planning

Level 2 Assistant Manager – Operations Independent site ownership, client handling

Level 3 Manager – Operations Team management, regional operations control

�� Growth Factors

Area Indicator

Execution Discipline Jobs completed within planned timelines

Documentation Accuracy Zero missing or incorrect job records

Coordination Smooth inter-departmental communication

Escalation Readiness Issues escalated within 24 hours

Learning Curve Independent handling of jobs within 2–3 months

�� Evaluations

Quarterly evaluations will be conducted by the Department Head, with HR involvement as required, based on

performance against KPIs, documentation quality, and operational discipline.

Job Summary:

SiGa Systems are looking for a skilled and motivated Software Developer with expertise in NetSuite API and ODBC integrations. The ideal candidate will design, develop, and maintain robust data integration solutions to seamlessly move data between NetSuite and external database systems. This role demands a deep understanding of NetSuite’s data model, SuiteTalk APIs, ODBC connectivity, and strong programming skills for data manipulation and integration.

• Key Responsibilities:1. NetSuite API DevelopmentDesign and implement custom integrations using NetSuite SuiteTalk REST and SOAP APIs.
• Develop efficient, scalable scripts using SuiteScript 1.0 and 2.x.
• Build and maintain Suitelets, Scheduled Scripts, User Event Scripts, and other custom NetSuite components.
• Troubleshoot and resolve issues related to NetSuite API connections and data workflows.
• 2. ODBC Data IntegrationSet up and manage ODBC connections for accessing NetSuite data.
• Write complex SQL queries and stored procedures for ETL (Extract, Transform, Load) processes.
• Design and execute data synchronization workflows between NetSuite and external databases (e.g., SQL Server, MySQL, PostgreSQL).
• Ensure optimal performance and data accuracy across systems.
• 3. Data Modeling & Database ManagementAnalyze NetSuite data models and design efficient schemas for target systems.
• Perform data mapping, transformation, and migration tasks.
• Ensure data consistency and integrity throughout integration pipelines.
• Monitor database performance and maintain system reliability.
• 4. Software Development & DocumentationWrite clean, maintainable, and well-documented code.
• Participate in code reviews and contribute to coding best practices.
• Maintain technical documentation, including API specs, integration flows, and data mapping docs.
• Use version control systems (e.g., Git) for collaboration and code management.
• 5. Collaboration & CommunicationWork closely with business analysts, project managers, and cross-functional teams to understand integration requirements.
• Provide technical guidance and regular progress updates to stakeholders.
• Participate actively in Agile development processes and contribute to sprint planning and retrospectives.

Job Description

Understanding the client's requirements and consequently strategizing effective lead generation campaigns accordingly

Being the post-sales SPOC for the client and ensuring optimal lead delivery

Overseeing a team of Telecallers and data entry analysts to ensure client delivery and satisfaction

Working closely with the sales and business development team and communicating campaign feasibility after doing effective due diligence of each proposed campaign

About the company

Adia makes clinicians better diagnosticians.

Adia is set to revolutionize the diagnostic process for both doctors and patients. Leveraging our extensive knowledge and experience in medicine, coupled with advanced technology and AI, we aim to improve diagnostic accuracy while also reducing and optimizing costs. This leads to more satisfied patients, efficient doctors, and less financial burden for all involved. 

Adia enables advanced clinical decision support (CDS) and guides lab test selection and result interpretation by using patient’s data and clinical context. On top of that Adia changes how healthcare providers get paid by combining predictive and guiding diagnostic decisions with medical claim factoring that advances payments to providers. The whole medical journey is getting automated. 

By effectively "underwriting" medical services to confirm payment eligibility from health plans, Adia ensures real-time payments to providers. This frees providers from the uncertainties of payer reimbursements, enabling predictable cash flow for better business management and patient care. 

Adia commits to building products with the latest technology, finest predictive models, LLMs, a comprehensive medical Knowledge Graph, and more.

Visit our website: https://www.adia.ai/

To achieve that we need to build a world-class Financial platform, which can perform financial projections for a lab order in matter of milliseconds and move money between all healthcare actors involved with traceability in place.

What you'll be doing

The ideal candidate will be responsible for managing and inspiring his or her team to achieve their performance metrics. Your collaborative attitude and interpersonal skills will help you thrive as an Engineering Manager.

You will be in charge of building the Financial platform team from scratch. This team will be responsible for covering “Revenue cycle management” and “Money movement” product areas.

Your first 90 days

• Your first two weeks will focus on onboarding. You'll work on small coding tasks to learn our tech stack, system architecture, and medical domain basics.
• Next month, you will collaborate with the Product Manager to develop a comprehensive team roadmap and initiate the recruitment process for essential team members.
• By the end of your third month, you'll have a common managerial routine, including team rituals, one-on-one meetings, planning for future product cycles, and active participation in management team initiatives.

Primary Responsibilities

• Hiring great talent and adjusting hiring process to meet team’s needs.
• Planning together with the team a roadmap for product cycles.
• Manage, coach, and support engineering team. Coaching and growing engineers to the point where they can take large, loosely defined projects, and deliver them with little intervention.
• Providing feedback on product and technical specs to help engineers identify where to cut scope or improve quality.
• Fixing small bugs or doing small improvements to our tech stack while staying off the critical path.
• Communicate team goals and ensure project timelines are met

Requirements

• At least 12+ years experience in Software development roles
• 3+ years' experience as Engineering manager.
• 5+ years experience as Lead Engineer.
• Proficiency in Node.js, JavaScript, TypeScript, PostgreSQL, NoSQL and Cloud
• Self motivated , thought leader with proven Engineering leadership skills
• US Health care domain expertise is preferred
• Fintech and exposure to payment gateway systems will be added advantage

We are seeking a talented and creative UI/UX Designer with strong graphic design skills to join our team.

As a UI/UX Designer, you will play a crucial role in creating intuitive and visually appealing user interfaces for our digital products.

Additionally, you will be responsible for creating eye-catching social media posters and other graphic designs to enhance our brand presence.

Key Responsibilities:

·        Develop and create websites, applications, and systems

·        Participate on the Development and Testing Phase of the Projects

·        Participate as a member of the Scrum team

·        Maintain and enhance existing Projects

·        Deliver quality output on all Projects

·        Showcase your analytical and problem-solving ability.

·        Guide and Mentor other developers

·        Be updated on the latest technologies

Requirements:

·        More than 4-8 years’ experience in PHP

·        Must have minimum 4 years work experience in Laravel framework

·        Knowledge and experience in: MySQL, JQuery, Bootstrap, HTML,CSS

·        Knowledge on Coding Standards, Design Patterns, and Best Practices

·        Has actual experience and understanding on Agile Software Development

·        Ability to prioritize and handle multiple tasks and projects concurrently.

·        Able to mentor, collaborate and guide other team members

·        Team Player, Proactive and Accountable

Skills required – Javascript,Mongodb,Angularjs,Nodejs

Level:P1-Exp -1-2 years

Location – Pune

• Writing efficient, reusable, testable, and scalable code
• Understanding, analyzing, and implementing – Business needs, feature modification requests, conversion into software components
• Integration of user-oriented elements into different applications, data storage solutions
• Developing – Backend components to enhance performance and receptiveness, server-side logic, and platform, statistical learning models, highly responsive web applications
• Designing and implementing – High availability and low latency applications, data protection and security features
• Performance tuning and automation of application
• Working with Python libraries like Pandas, NumPy, etc.
• Creating predictive models for AI and ML-based features
• Keeping abreast with the latest technology and trends
• Fine-tune and develop AI/ML-based algorithms based on results

Good proficiency in,

• Python frameworks like Django, etc.
• Web frameworks and RESTful APIs
• Core Python fundamentals and programming
• Code packaging, release, and deployment
• Database knowledge
• Circles, conditional and control statements
• Object-relational mapping
• Code versioning tools like Git, Bitbucket

Fundamental understanding of,

• Front-end technologies like JS, CSS3 and HTML5
• AI, ML, Deep Learning, Version Control, Neural networking
• Data visualization, statistics, data analytics
• Design principles that are executable for a scalable app
• Creating predictive models
• Libraries like Tensorflow, Scikit-learn, etc
• Multi-process architecture
• Basic knowledge about Object Relational Mapper libraries
• Ability to integrate databases and various data sources into a unified system
• Basic knowledge about Object Relational Mapper libraries
• Ability to integrate databases and various data sources into a unified system