11+ STK Jobs in India

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

Job Role: Sales (Account Farming, IT Services, experience with BFSI clients on an IT services environment)

Level:Associate Director/Director

Location:Bangalore/Mumbai

Job Summary: We are seeking an experienced and results-driven Sales Representative with a strong background in account farming and IT services sales. As a Sales Representative, you will be responsible for nurturing and expanding existing client accounts, as well as identifying and securing new business opportunities within the IT services sector. The ideal candidate is a strategic thinker, possesses excellent communication and negotiation skills, and has a proven track record of success in selling IT services to enterprise-level clients.

Responsibilities:

• Develop and execute account farming strategies to maintain and expand relationships with existing clients.
• Proactively engage with key stakeholders within client organizations to understand their business needs and align our IT services to address those needs.
• Conduct regular account reviews to identify upselling and cross-selling opportunities, and collaborate with the internal teams to drive revenue growth.
• Stay updated on industry trends, market conditions, and competitive landscape to effectively position and differentiate our IT services in the market.
• Build and maintain a robust sales pipeline by identifying and pursuing new business opportunities.
• Conduct thorough market research and analysis to identify potential clients and develop targeted sales strategies.
• Lead the end-to-end sales process, including prospecting, qualifying leads, delivering sales presentations, negotiating contracts, and closing deals.
• Collaborate with the delivery and implementation teams to ensure successful onboarding and customer satisfaction.
• Meet or exceed sales targets and contribute to the overall revenue growth of the organization.
• Provide accurate sales forecasts and reports to management on a regular basis.

Qualifications:

• Basic knowledge of IT technologies and concepts, including software development methodologies, cloud computing models (e.g., IaaS, PaaS, SaaS) and data analytics techniques.
• Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience).
• Minimum of 10 years of experience in sales, with a focus on account farming and IT services sales.
• Proven track record of exceeding sales targets and driving revenue growth.
• Strong knowledge and understanding of the IT services industry, including cloud solutions, managed services, software development, and infrastructure services.
• Exceptional interpersonal and communication skills, with the ability to effectively engage and influence senior-level executives.
• Demonstrated experience in building and maintaining long-term client relationships.
• Strong negotiation and closing skills, with the ability to navigate complex sales cycles.
• Self-motivated and results-oriented, with a strong drive to achieve and surpass sales goals.
• Excellent problem-solving and decision-making abilities.
• Ability to work independently and collaboratively in a fast-paced, target-driven environment.
• Proficiency in using CRM software and sales productivity tools.
• Join our dynamic sales team and contribute to the growth and success of our organization by leveraging your expertise in account farming and IT services sales.

About Wissen Technology:

Website : www.wissen.com

Wissen Technology has been certified as a Great Place to Work®. The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients.

Wissen Technology is a specialized delivering high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains.

Wissen has offices in India, the UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $650 million for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 1800 highly skilled professionals.

Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.

Wissen Technology has been certified as a Great Place to Work® company in 5 years of inception which is a testament to our progressive and flexible work culture. As we cast our eyes to the future, we remain committed to the core philosophy of our management team ‘Employee First’.

We have served client across sectors like Banking, Telecom, Healthcare, Manufacturing, and Energy. They include likes of Morgan Stanley, MSCI, StateStreet, Flipkart, Swiggy, Trafigura, GE to name a few.

About Company:

The Organisation transform individuals and teams through holistic, heart-centric and engaging learning experiences that unleash their true potential and help organizations achieve business outcomes. We create customized, strong impact training programs that are conceptualized, designed and delivered by a core team of senior professionals.

Role & Responsibilities:

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1.   Looking for someone who can think creatively about packaging marketing messages and is passionate about the brand. Experience in a marketing, communications or internal communications role with a marketing mindset is expected. The candidate will handle our communication portfolio, hence good problem solving, writing, administrative and PR skills are a must.
2.  Experienced into Lead Generation, Marketing, Advertising, Social Media Marketing, Digital Advertising, Database Generation,B2B Sales.
3. Plan, organize, and implement market survey to obtain data that provides insight to market trends and consumer requirements
4. Interpret data obtained from market research/survey to produce results useful in taking effective business decisions
5. Carry out demographic surveys to identify potential customers
6. Contact potential customers through emails, calls, and home visits to create product/service awareness
7. Employ knowledge of company goals in carrying out marketing operations
8. Establish good working relationships and rapport with clients to ensure continued patronage and minimal consumer attrition
9. Support marketing managers in the development of pricing strategies to set suitable prices for products.

Requirements

1.       Excellent written and oral communication skills and detail-oriented

2.       Very good planning & project management skills

3.       Experience in creating digital ads, video, and static across social media platforms such as LinkedIn, Facebook, YouTube, WhatsApp, e-mail, and display

4.       Capable of managing a team & work independently with external vendors

As a Back Office Executive, your primary responsibility is to gather, analyze, and interpret data to provide actionable insights that support decision-making processes within the organization. You will work closely with various teams to understand their research needs, contribute to strategic planning, and help enhance overall business performance.

Qualifications

1. Bachelor's or Master's degree.
2. Strong knowledge of Microsoft Office tools i.e. Microsoft Excel and Microsoft Word.
3. Excellent communication skills, both written and verbal.
4. Good knowledge of Google Spreadsheets, shortcut keys, and formulas.
5. Ability to work collaboratively in a team environment.
6. Prompt in web search.

We strongly prefer local candidates for this position as it is based in Ujjain.

• Gather and evaluate user requirements in collaboration with product managers.
• Translate concepts into user flows, wireframes, mock-ups, and prototypes that lead to intuitive user experiences.
• Adhering to style standards on typography and graphic design.
• Possess excellent communication, presentation, collaboration, and interpersonal skills
• Create user-centered designs by understanding business requirements, the voice of the customer, user journeys, customer feedback, and usability findings
• Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.
• Identifying key user groups and creating representative personas of their behaviors and demographics.
• Conduct testing of applications, and websites to Assess user experience
• Your code should be browser independent and compatible with all screen resolutions (Responsive Design Coding)
• Your code should perform well on both the screen sizes of both web and mobile both.
• You are responsible for keeping yourself updated with the latest UI/UX trends and technologies.
• Must be able to see opportunities for improvement, take ownership and closely work with the development team to drive product improvement

• UX design experience in creating and implementing UI design
• Must have 2-3 years of experience and be well versed with Figma
• Expertise in standard UX software tools such as Adobe XD, Sketch, Invision, Figma, Balsamiq, or any other UI/UX latest tool
• Strong command on technologies Adobe Photoshop, HTML/ XHTML/ HTML5, CSS/CSS3 , JavaScript, JQuery, AngularJS
• CSS Frameworks Bootstrap3x/4x, Foundation (For Responsive Development), 960 Grid System
• A portfolio of professional UI/UX design work for both web and mobile platforms.
• 2 years of experience with web and mobile designing

• We make sure you are growing professionally with quarterly goals and appraisals.
• Health is wealth, so we provide health insurance
• Stand on Top - Employee professional development program
• Welcoming a new member in the family is a great please so we provide maternity and paternity leave

And much more...

• 4+ years of mobile software development (iOS & Android).
• Bachelor’s Degree in Computer Science, Engineering, or related field.
• Deep understanding and proficiency in building mobile apps from scratch using at least one mobile language (Swift, Java, Objective-C, etc.). Experience with multiple platforms is preferred.
• Desire and ability to expand expertise into additional mobile languages.
• Expertise in designing testable software and building large scale, complex applications.
• Self-motivated with strong problem-solving skills.
• Passionate about writing clean, well organized, and production-ready code.
• A portfolio of Apps or SDKs already built and in the App Store and Google Play.
• Desire to build a larger in-house team and manage a group of developers over time.
• Some management experience preferred.

1. Interfacing with the customer, tech team members, project managers and other relevant product people for a thorough understanding of the product, use case and business objective, detailed specification and data flow for the requirement, demonstration of the solution and clarification of queries at appropriate times during the life-cycle of the product
2. Preparing test cases, setting up CI/CD and integration with logging and monitoring systems for the products or platforms by the end of 6 months
3. Seeking customer feedback to continuously optimize the product for great customer experience and high technical performance in areas such as hardware efficiency, latency and throughput
4. Delivering a robust backend platform for the products and platforms by incorporating important considerations regarding minimal downtime, high availability, data redundancy, tight security, etc. into the design

Analytical and Problem Solving Skills

• Has high grasping power. Able to quickly and proficiently understand and absorb qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights. Attention to detail. Does not let important details slip through the cracks and derail a project. Generates new and innovative approaches to problems.

Efficiency and Execution

• Able to produce significant output with minimal wasted effort in a timely manner. Focuses on key priorities.

Hard Work and Persistence

• Possesses a strong willingness to work hard and sometimes long hours to get the job done.
• Demonstrates determination and willingness to go the distance to get something done.

Flexibility and Adaptability

• Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Demonstrates ability to learn new things.

Calm under Pressure

• Maintains stable performance when under heavy pressure or stress.

Team Player

• Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship. Works proactively without always being told what to do.

• Managing the project plan, budget, structure, schedule and staffing requirements for the delivery organization
• Creating and executing project work plans and revising as appropriate to meet changing needs and requirements for a workstream
• Being responsible for the deliverables, cost, schedule, and quality for a workstream
• Developing, reviewing and approving project plan(s) and scope; ensuring all facets of the project deliverables are met for a workstream
• Reviewing deliverables prepared by team before passing to client for a workstream
• Identifying and managing project risk for a workstream
• Ensuring project documents are complete, current, and stored appropriately for a workstream
• Reviewing the status reports of team members and addressing issues as appropriate for a workstream