International Non Voice Process

Accounts and Procurement Executive

Experience: Fresher - 6 Months

CTC: ₹9000 per month (50% stipend through Government NATS scheme and 50% from company)

Location: Mumbai (Bhayander)

Key Responsibilities:

• Maintain accurate financial records including ledgers, journals, and invoices.
• Process accounts payable and receivable while ensuring timely payments and collections.
• Reconcile bank statements and financial transactions.
• Perform daily expense entries in Tally and Excel.
• Prepare monthly, quarterly, and annual financial reports.
• Generate and process invoices using Tally software.
• Prepare quotations for clients.
• Manage vendor relationships and coordinate with suppliers.
• Handle purchase orders and procurement documentation.
• Identify, evaluate, and negotiate with vendors to obtain the best price and quality.
• Support budgeting activities and negotiate with clients and vendors when required.

Qualifications:

• Any Bachelor’s degree (B.Com / BBA / similar preferred).
• Basic knowledge of Tally and MS Excel.
• Experience in invoice generation and financial record management.
• Good written and verbal communication skills.

EXCITED ABOUT YOUR TASKS?

1. HR Coordination:

● Oversee and coordinate interview processes, including onboarding interviewers and conducting Quality interviews.

● Ensure adherence to policies and regulatory requirements of the company.

2. Client Relationship Management:

● Serve as a liaison between Clients/recruiters ensuring effective communication and alignment of goals.

● Build and nurture strong relationships with client’s HRs/recruiters, understanding their needs and addressing concerns.

3. Communication and Collaboration:

● Facilitate clear communication between recruiters and clients to streamline processes and resolve issues.

● Build rapport with employees and clients at various organizational levels

● Should have product knowledge and resolve platform issues and impart training.

4. Performance Monitoring:

● Monitor key performance indicators (KPIs) for assigned accounts and take corrective actions as needed.

● Provide regular reports on account status, highlighting achievements and areas for improvement.

5. Communication and Collaboration:

● Foster effective communication between internal teams and clients to address queries, concerns, and feedback.

● Collaborate with cross-functional teams to ensure a cohesive and client-centric approach.

WHAT WILL YOU NEED TO SUCCEED?

● Bachelor/ Master's degree in Human Resources, Business Administration, or a related field.

● Previous experience in HR coordination, recruitment or a related HR role.

● Exposure to client interaction or account management is advantageous.

● Strong communication and interpersonal skills, essential for both HR and client interactions.

● Ability to multitask, problem-solve, and meet deadlines.

● Proficiency in MS Suite.

● Ability to adapt to evolving HR and client management needs.

Working Days:

Monday to Friday- WFO

Please Note: Initial days training at Bangalore office and then in Hyderabad (All WFO)

About NxtWave:

NxtWave is one of India’s fastest-growing edtech startups, transforming the way students learn and build careers in tech. With a strong community of learners across the country, we’re building cutting-edge products that make industry-ready skills accessible and effective at scale.

What will you do:

• Build and ship full-stack features end-to-end (frontend, backend, data).
• Own your code – from design to deployment with CI/CD pipelines.
• Make key architectural decisions and implement scalable systems.
• Lead code reviews, enforce clean code practices, and mentor SDE-1s.
• Optimize performance across frontend (Lighthouse) and backend (tracing, metrics)
• Ensure secure, accessible, and SEO-friendly applications.
• Collaborate with Product, Design, and Ops to deliver fast and effectively.
• Work in a fast-paced, high-impact environment with rapid release cycles.

What we are expecting:

• 3–5 years of experience building production-grade full-stack applications.
• Proficiency in React (or Angular/Vue), TypeScript, Node.js / NestJS / Django / Spring Boot.
• Strong understanding of REST/GraphQL APIs, relational & NoSQL databases.
• Experience with Docker, AWS (Lambda, EC2, S3, API Gateway), Redis, Elasticsearch.
• Solid testing experience – unit, integration, and E2E (Jest, Cypress, Playwright).
• Strong problem-solving, communication, and team collaboration skills.
• Passion for learning, ownership, and building great software.

Location: Hyderabad (In-office)

Apply here:- https://forms.gle/QeoNC8LmWY6pwckX9

• Must have atotal experience of minimum 5 years of which 2 years should be into E-commerce.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Develop requirements specifications such as Business Requirements Document, use cases, wire-frames UI side, process flows according to standard templates, using natural language
• Must be able to develop and gauge user priorities and values on new feature requests while keeping development resource velocity in mind
• Working with the development team to ensure requirements are clear and rational, making trade-offs as needed, and delivering a finished product that achieves its goals, on schedule
• Proactively identifying and resolving strategic issues and risks that may impact the teams ability to meet goals
• Defining and scoping projects by working closely with business customers to understand their needs and priorities along with internal and competitive information into clear, prioritized requirements.
• Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product strategy Provide backlog management, iteration planning, and elaboration of the user stories
• Work closely with Product Management to create and maintain a product backlog according to business value or ROILead the planning product release plans and set expectations for delivery of new functionalities
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals Research and analyze the market, the users, and the roadmap for the product.
• Work with end-users, product management, and development resources to gather and document user requirements, translating them into user stories.

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Meeting daily, weekly, and monthly sales targets.
• Participating in sales team meetings.

MTX Group Inc. is seeking a motivated AI Solution Architect to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform Maverick, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The Maverick Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.

Responsibilities:

• Creative translation of business needs into a conceptual, logical and physical architecture design of the solution
• Collaboration with the technical teams needed to deliver the design
• Leading architecture and design competency for the automation technology stack
• Strategic direction for maximizing simplification and re-use lowering overall TCO
• Creation of solutions which adhere to Enterprise Architecture, Development, and Information Risk Management standards and policies
• Collaboration with developers and engineering teams resolving the most challenging tasks ensuring the proposed design is properly implemented.
• Proactively identify and address technical strengths, weaknesses, opportunities and threats across the automation landscape
• Strategy for managing the changes to the architecture (new business needs, technology changes, etc.)
• Explain architecture standards and recommendation to business partners and drive alignment

What you will bring:

• Minimum 5 years of hands-on experience in the IT field, at least 3 years in IT architecture
• Solid experience as solution and platform architect, providing technical leadership and guidance designing enterprise software.
• Proven track record at managing multiple projects in fast paced cross-functional team environment.
• 1+ year year experience working with chatbots is a plus
• 2+ years hands-on experience with Microsoft Azure and Amazon Web Services
• Working knowledge of Machine Learning, techniques, algorithms, natural language processing
• Certifications in multiple cloud platforms is ideal
• 2+ years of experience working in an Agile Scrum / DevOps development methodology.

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -

• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Opportunity to pursue Executive Programs/ courses at top universities globally
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others

• Responsible for client engagement & Manage the requirements
• Communicate with clients to identify their requirements and choice of property
• Coordinate the builder to arrange for the site visit and share the necessary information to clients
• Visit the connected properties and identify the USPs to pitch better to clients
• Manage the feedback from the client
• Understand the real estate market & comparison of the product
• Maintain good business relationship with client and builder
• Participate in seminars, conferences, and events to enhance the market & expand the business network
• Work with the team to share the responsibilities and work towards achieving team’s targets

We are looking for an inside sales executive to help us find new sales opportunities and handle phone calls for the same. You will be required to achieve your given targets, collaborate with fellow employees and conduct demos.

What to expect from the role

• Make cold calls regarding inbound and outbound sales.
• Understand how to identify new sales opportunities.
• Work in a fast-paced goal-oriented environment.
• Learn on the job regarding how to conduct demos and sales in general.
• With time this job has scope for growth.

Responsibilities

• Identify new sales opportunities and handle both inbound and outbound calls to follow up.
• Make cold calls and emails to explore sales opportunities.
• Achieve quarterly milestones and close sales.
• Regularly study accounts and identify important players.
• Collaborate with teammates and work towards closing deals.
• Maintain a detailed database with all information on the prospects.
• Conduct offline demos to prospects and seal deals.

Requirements

• Any Degree (Preferably - Engineering Grads)..
• Strong sense of communication and phone skills.
• Well experienced with web presentation tools.