International Non Voice Process

Looking for candidates with Excellent communication skills from good BPO firms and product start ups. In the initial phase, the candidate will play matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback. As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.

Requirements:

• Outstanding communication, Empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs.
• Exceptional organizational and time-management skills to manage multiple clients simultaneously.
• A high bar on excellence.
• Working knowledge of Excel.
• High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions.
• Bachelor's degree in psychology, sociology, or a related field is preferred, but not required.
• Relevant work experience in client management/customer care of 1-2 years is valued.

We have Internship Training program for COMPLETE IT FRESHERS who want to do learn real time working on live projects in our IT company Logical Soft Tech Pvt Ltd, Indore(M.P) .

We work on several technologies and have training internship on following tech stack :-

1) For Mobile app development ( Android /IOS/ Flutter )

2)For full stack web development frontend ( react.js ) and backend ( php CodeIgniter / node.js /Java )

3) For frontend web design and development : React .JS

4) For Backend web development ( php CodeIgniter / node.js / Java springboot)

5) for SEO/SMM/Digital Marketing / Manual testing

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For more enquiry and detail discussion you may reach our HR Number

Company Name : Logical Soft Tech Pvt Ltd

Contact : - +91-82.69.82.97.29(HR), +91-78.69.73.15.95(HR), +91-74.15.95.09.19(HR), +91-82.10.25.18.24 (technical Department)

Email : - talentlogicalsofttech @gmail.com, logicalhr.softtech @gmail.com, hrlogicalsofttech @gmail.com,

Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Infront of Main Eye Retina Hospital, Vijay Nagar, Indore, M.P

Please call on given HR number if any queries or for detail discussion

Zycus is looking to hire BE / MBA 2022 – 23 graduates as Product Technical Analyst and is organizing a Walk-In drive on 02nd  September, 2023 at our office in Mumbai, Seepz, Andheri East.

In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.

As a Product Technical Analyst at Zycus, you will:

• Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
• Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
• Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
•  Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
•  Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
• Evaluate and suggest innovative solutions and workarounds for customer requirements
• Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
• Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

• Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT
• Experience Level: 0-1 years
• Strong written and verbal communication skills
• Willingness to work 24*7  shifts .
• Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
• Ability to collaborate with various internal and external stakeholders
• Ability to learn, execute and excel. Multitask and work with priorities

Salary Range: INR 4,50,000 to INR 5,00,000

Walk In Drive Date: 02nd September, 2023

Time: 10:000 AM to 4:00 PM

Venue:

Zycus Infotech Pvt Ltd.

Plot No GJ-07, SEEPZ++, SEEPZ, MIDC, Andheri East, Mumbai MH 400096.

Note:

1. Candidates need to apply for the job online before the Walk-in (https://zycus.skillate.com/jobs/54683)

2. Carry your resume, 1 color passport size photograph and Aadhar Card copy along with the original

3. Our office is in a high-security zone, and you will need a gatepass therefore candidates are requested to reach SEEPZ, Gate no -3 and call our reception for a Gate Pass on this number – Contact detai: (https://zycus.skillate.com/jobs/54683)

Five Reasons Why You Should Join Zycus

1. Industry Recognized Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a  Leader in Procurement Software Suites. Zycus is also recognized as a Customer First Organization by Gartner.  Zycus's Procure to Pay Suite Scores 4.5 out of 5 ratings in Gartner Peer Insights for Procure-to-Pay Suites.

2. Pioneer in Cognitive Procurement: Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises

3. Fast Growing: Growing Region at the rate of 30% Y-o-Y

4. Global Enterprise Customers: Work with Large Enterprise Customers globally to drive Complex Global Implementation on the value framework of Zycus

5. AI Product Suite: Steer next gen cognitive product suite offering

Zycus is a pioneer in Cognitive Procurement software and has been a  trusted partner of choice for large global enterprises for two decades.  Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P  software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker  and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high  adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore

 Excellent communication and analytical Skills 

∙ Strong leadership and management skills 

∙ Must have excellent interpersonal skills 

∙ Excellent written and verbal communication 

∙ Active listening and Problem solving skills 

∙ Ability to multitask, prioritize, and manage time effectively 

 Roles and Responsibilities: 

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 

∙ Keep records of customer interactions, process customer accounts  and file documents 

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures. 

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article 

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat 

∙ Patience when handling tough cases. 

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

ReLiva Physiotherapy & Rehab (www.reliva.in) is a leading, fast growing physiotherapy organisation with clinical locations in Mumbai, Pune, Hyderabad, Bangalore and Chennai, Kanpur, Jaipur, Delhi.
We are looking for dynamic & enthusiastic Customer Care Executive for our practice for the following location :-

Nerul, Navi Mumbai

Responsibilities:-
1. Attending day to day enquiries and scheduling them with respective doctors
2. Greeting patients doing follow up calls
3. Coordinating with Doctors, Patients for appointments, payments etc.
4. Maintaining patient records
5. Manage front office operations - Handle and screen telephone calls, routine mail. Provides information by answering questions and requests. receive and direct visitors and clients.

Should have Basic Knowledge of MS Office and MS Excel
Candidate should be from Nerul or able to come to the Nerul Clinic and work there.

Should have good communication skills

Speaks languages like Tamil, Telugu & Kannada.

Job Type: Part-time

Salary: ₹8,000.00 - ₹10,000.00 per month