International Non Voice Process

Urgently Hiring for the role of:- Lead Engineer - Java Full Stack

Location:- Pune, Hyderabad (Hybrid Mode)

Roles and Responsibilities

• Candidate should have 5+ years of real-time project experience.

• Should work and collaborate directly with Clients.

• Should be able to discuss with Architects and Tech Leads, understand the design and convert them to a workable code.

• Should adhere to all code quality tools and processes.

• Should be able to guide and mentor junior developers in the team.

• Self-initiated to propose and take up process and delivery improvement activities.

• Help the team in achieving the overall sprint commitment.

Required Skillset

• Excellent communication, interpersonal, and problem-solving skills.

• Team Mangement Experience

• Backend: Java8, Spring Boot, RESTful Services, Mockito for unit testing.

• Frontend: ReactJS, Redux or React Context, JEST for unit testing.

• Database: MySQL or any relational database.

Technical Skills (NICE TO HAVE)

• AWS, MongoDB, AngularJS, PHP

About Us

Rezo.ai is an AI-first and NLP-first sales & support automation platform with a mission to become the leading automation/AI platform in the world. Our team has extensive experience in AI and Automation and is working extremely hard to build a state-of-art automation platform. Currently, deployed with large enterprises to automate conversations across voice, email, chat, social, and WhatsApp and enhance customer experience.

What We Are Looking For :

We are looking for a receptionist to be responsible for greeting clients, and visitors to our office and handling a variety of administrative tasks; including answering phones, receiving visitors, preparing meeting and training rooms, making travel plans, event coordination, vendor management etc.

Role &  Job Responsibilities:

• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Maintains security and telecommunications system.
• Informs visitors by answering or referring inquiries.
• Maintains security by following procedures, monitoring the logbook and issuing visitor badges
• Assisting with a variety of administrative tasks including copying, faxing, stay booking, food ordering, stationary and making travel plans. 
• Preparing meeting and training rooms.
• Performing ad-hoc administrative duties.

• Design and document all in-house and client policies, procedures and systems.
• Deploy an HRMS / HRIS system for entire organisation.
• Assist in recruiting the new teams.
• Assist in the development of new HR products and services.

• Formulate strategic and practical plans, and provide advice to clients and employees to address daily issues, and HR matters.
• Conduct research (data collection, surveys etc.) to identify the root cause. Develop and implement HR policies, systems and processes or make modifications to address issues.
• Promote HR programs to create an efficient and conflict-free workplace.
• Devise plans and techniques to drive change and culture management.
• Select and implement suitable HR technology.
• Administer compensation and benefit plans.
• Refurbish knowledge of advancements in the field and present new ideas.

• Conduct recruiting, onboarding, training, off-boarding, and management of personnel.
• Approach, communicate and recruit talent through social networking, job search and portfolio websites.
• Maintain recruitment database, keep track of internal and external job applicants, and respond to speculative recruitment enquiries.

• Initiate and lead human resource programs and projects
• Coordinate Employee Relations and Engagement activities, including rewards and recognition.
• Organize training & development initiatives
• Handle all leave of absence requests from start to finish.
• Maintain employee files and records in electronic and paper form
• Maintain the work structure by updating job requirements and job descriptions for all positions.
• Motivating, developing, and directing people as they work. Identifying the best people for the job.
• Undertake tasks around performance management.
• Ensure compliance with labor regulations

• Years of Relevant Experience 3+ years of proven experience as an HR Generalist / Consultant
• Education & Work experience** - Relevant degree in HR Management. Additional HR trainings will be a plus. Experience in project management preferably HR related.
• Software and Applications- Tech savvy with outstanding knowledge of MS Office; HRIS / HRMS (e.g. Zoho), ATS, Ticketing System.

• An analytical mind with problem-solving abilities
• Desire to work as a team with a results driven approach
• Should adhere to strict confidentiality in maintaining all company and client data.

• Excellent communication, interpersonal and consulting skills
• Ability to strategise and formulate business plans

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• In-depth knowledge of HR principles, functions, methods and best practices
• Good knowledge of employment/labor laws
• Understanding of research methods and analysis.

Our ideal candidate is comfortable collaborating with Product Owners, UX and UI Designers, Data Scientists and senior technical team members to build sound solutions to complex business challenges. A Self-starter and problem-solver will thrive in this position.

You should be strong JavaScript developer comfortable in all areas of the software development lifecycle and have experience with React, Node, Mongo, MySQL and Express in a scalable production environment. Some Python and familiarity with AWS would be welcomed.

Focus Areas and Core Responsibilities

Accountable for day-to-day implementation and launch of product roadmap features and updates.

Collaborate with Data Science, Tech and UX teams to create systems design and information architecture based off of user stories and requirements. Ensure test cases are properly written.

Maintain and work on the continuous improvement and development of company tools.

Coordinate with dev ops and QA to ensure continuous integration and deployment of production ready code.

Skillset, Qualifications, and Experience

• 5+ years of web application development experience including strong working knowledge of JavaScript, ReactJS, NodeJS, Mongo and Express.
• Familiar with asynchronous programming and object-oriented programming best practices. Must have prior experience with MVC design pattern
• Experience with node and linux commands necessary for debugging installations and deployment locally and on cloud services such as AWS
• Strong familiarity with a variety of APIs and RESTful interfaces
• Familiar with various methods for performance optimization
• Ability to work with UX/UI team to create a frictionless user experience and pixel perfect web components and data visualizations
• Experience integrating security best practices into the SDLC
• Expert level Git, including branching and best practices to resolve merge conflicts
• 1+ years of Agile development experience
• Experience manipulating and working with data in a variety of forms: csv, xml, json, structured and unstructured
• Excellent communicator who can work independently and be a team player
• Passion for Technology: excitement for new technology, bleeding edge applications, and a positive attitude towards solving real world challenges