Director - Product

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

​

We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-sell and up-sell, while ensuring high customer satisfaction and minimal churn.

The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.

Key Responsibility Area:

• Revenue growth from existing accounts
• Timely renewals and contract retention
• Own end-to-end revenue responsibility for assigned accounts
• Account expansion through up-sell and cross-sell
• Churn reduction and risk mitigation
• High CRM hygiene and data accuracy
• Customer satisfaction and relationship management
• Customer CSAT, Social Media Reviews

Requirements:

• Graduate and over with excellent oral and written communication skills.
• At least 1-2 Year(s) of working experience in the related field is required for this position .
• Customer-first mindset 
• Advanced MS Excel skills .
• High sense of responsibility and reliability
• Proactive, self-driven, and result-focused
• Collaborative team player

Benefits:

• 5 days working with alternate Saturday
• 10:00 AM to 7:00 PM Working Hours
• Competitive fixed salary with performance-based incentives linked to revenue, renewals, and expansion
• Clear career growth path in Account Management and Customer Success
• Opportunity to work in a high-growth SaaS environment
• Recognition and rewards for top performers
• Health and wellness benefits as per company policy
• Paid leaves and holidays as per company policy

Strong HR Generalist profiles

Mandatory (Experience 1) – Must have 1+ years of relevant experience as an HR Generalist / HR Executive / HR Operations role

Mandatory (Experience 2) – Must have hands-on experience in end-to-end recruitment, including job postings, resume screening, interview coordination, and reference checks

Mandatory (Experience 3) – Must have practical exposure to employee onboarding and offboarding processes, documentation, and employee lifecycle management

Mandatory (Experience 4) – Experience in day-to-day HR operations, maintaining employee records, HR databases, and coordination with internal stakeholders.

Mandatory (Tools) – Must be proficient in MS Office and have working experience with ATS and HRIS systems

Mandatory (Soft Skills) – Strong interpersonal, communication, organizational, and multitasking skills with high attention to detail

Mandatory (Company) - Product companies

Resolving customer complaints brought to your attention.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support, Establishing a positive rapport with all clients and customers via phone.

Frontend Developer

Responsibilities:

·         Develop our new products

·         Define and design common reusable components

·         Enhance and maintain our existing products

·         Interact with other teams, as well as with our users

·         Act on user feedback

Qualifications:

·         Experience as a front-end or full-stack software engineer in AWS environment

·         Knowledge of modern JavaScript and its fundamentals, as well as JavaScript frameworks such as ReactJs, Redux, Bootstrap, Jest, Material-UI

·         Strong understanding of web technologies like HTML5 and CSS3

·         Experience with a server-side language would be an advantage. We use mostly Python/Java, but any server-side language would be an advantage.

·         Knowledge of AWS API gateway, microservice architecture, serverless architecture, RESTful services

·         Proven ability to learn new technologies

·         Always using good software engineering practices such as code review, source control, continuous integration, and unit testing

·         Ability to work in a team with other developers, with UX Designers, and with Product Management

·         Ability to interact with our users and customers, with clear communication

·         Problem solving skills, strong analytical skills, strong hands on experience, delivery track record of medium/large complexity of projects, TDD/BDD, awareness of CI/CD pipeline

We are looking for a Full Stack Developer to build scalable software solutions and to be part of our cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

You should have

• Degree in Computer Science or relevant field
• Strong knowledge and understanding of JavaScript and TypeScript
• Knowledge of multiple frontend languages and frameworks including HTML, CSS, SCSS, JavaScript and Vue.
• Knowledge of backend languages and frameworks primarily Node.js
• Familiarity with SQL databases (e.g. MongoDB)

Perks

• Flexible working hours - employee tracking is never a thing
• A fun and close-knit agile team.
• Open office layout that promotes collaboration, conversation, and camaraderie – the result-oriented team.
• Recreational activities to keep you away from the screen and live, laugh, enjoy with the team.

1. Proven experience with deploying and tuning Open Source components into enterprise ready production tooling Experience with datacentre (Metal as a Service – MAAS) and cloud deployment technologies (AWS or GCP Architect certificates required)
2. Deep understanding of Linux from kernel mechanisms through user space management
3. Experience on CI/CD (Continuous Integrations and Deployment) system solutions (Jenkins).
4. Using Monitoring tools (local and on public cloud platforms) Nagios, Prometheus, Sensu, ELK, Cloud Watch, Splunk, New Relic etc. to trigger instant alerts, reports and dashboards.  Work closely with the development and infrastructure teams to analyze and design solutions with four nines (99.99%) up-time, globally distributed, clustered, production and non-production virtualized infrastructure. 
5. Wide understanding of IP networking as well as data centre infrastructure

1. Expert with software development tools and sourcecode management, understanding, managing issues, code changes and grouping them into deployment releases in a stable and measurable way to maximize production Must be expert at developing and using ansible roles and configuring deployment templates with jinja2.
2. Solid understanding of data collection tools like Flume, Filebeat, Metricbeat, JMX Exporter agents.
3. Extensive experience operating and tuning the kafka streaming data platform, specifically as a message queue for big data processing
4. Strong understanding and must have experience:
5. Apache spark framework, specifically spark core and spark streaming, 
6. Orchestration platforms, mesos and kubernetes, 
7. Data storage platforms, elasticstack, carbon, clickhouse, cassandra, ceph, hdfs
8. Core presentation technologies kibana, and grafana.
9. Excellent scripting and programming skills (bash, python, java, go, rust). Must have previous experience with “rust” in order to support, improve in house developed products

Red Hat Certified Architect certificate or equivalent required CCNA certificate required 3-5 years of experience running open source big data platforms