
About upGrad
About
upGrad is an online higher education platform. Founded by Ronnie Screwvala, Mayank Kumar, Ravijot Chugh and Phalgun Kompalli in March’ 2015, upGrad provides rigorous industry-relevant programs designed and delivered in collaboration with world-class faculty and industry. Merging the latest technology, pedagogy, and services, upGrad is creating an immersive learning experience – anytime and anywhere.
Through exclusive partnerships with some of the most prominent universities like IIIT-Bangalore, MICA, BITS Pilani, ISB, Cambridge Judge Business School- our aim to impart university education, online.
Learning online can be tough, especially when you have to do it all by yourself. Reasons why you should upskill with UpGrad:
- We provide an engaging experience via our suite of learning applications right from the university applications till you get a job and transition
- We provide structured online courses in collaboration with some of the prominent universities and industry experts
- We co-create a rigorous curriculum in collaboration with these universities to provide the learners with a holistic learning experience
- All our courses are comprehensive, structured and rigorous - delivered online, providing you the flexibility and opportunity of continuous learning
- We conduct regular live lectures with the industry experts and the professors
- Each of our learners is allocated with a dedicated student mentor who helps them chart a career path and motivates them to push themselves
- We provide in-depth feedback on all the assignments, case studies, and projects
- We have delivered 400+ successful career transitions and we’re committed to building careers of tomorrow
- You get access to an alumni network of 3,000+ students across the globe
- We also conduct periodic offline events like Hackathons, Bootcamps, Alumni Nights and connect you not only to the professors and industry experts but the peers in your batch too
- Last but not the last, we provide career assistance and help all the learners with interview preparations, mentorship calls, and job placements even after the completion of the program
Company video


Connect with the team
Similar jobs
Role Overview
At The Sleep Company, innovation doesn’t stop at comfort — it extends to how customers discover, buy, and experience our products across every touchpoint.
As Director – Product, you will lead the complete consumer journey — from discovery to post-delivery — building frictionless, insight-led experiences that drive growth, efficiency, and customer delight.
You’ll head a multidisciplinary team spanning Product Management, UI/UX, and Analytics, acting as the strategic bridge between business, technology, and operations to deliver end-to-end impact across the ecosystem.
Key Responsibilities
1. Pre-Purchase (Discovery, Engagement & Consideration)
- Lead the digital product roadmap for website and app — including PLP, PDP, configurators, and lead journeys.
- Drive experimentation frameworks such as A/B testing, personalization, and funnel optimization.
- Build analytics models to identify high-intent user segments and optimize engagement and conversion depth.
2. Purchase (Conversion & Checkout)
- Own the end-to-end conversion experience across cart, checkout, and payment flows.
- Collaborate with Pricing, Payments, and Inventory teams to maximize order success and reduce drop-offs.
- Integrate omnichannel purchase journeys — online, in-store, and quick commerce — ensuring consistency and reliability.
- Govern pricing logic, delivery promise visibility, and PDP accuracy to strengthen customer trust.
3. Post-Purchase (Delivery, CRM & Logistics Experience)
- Delivery Experience:
- Build and optimize post-purchase flows — including order tracking, shipment visibility, and proactive notifications.
- Integrate with 3PLs, warehouse systems, and customer-facing delivery tracking tools for promise-to-delivery accuracy.
- Define and monitor SLA adherence, OTIF performance, and exception management systems.
- CRM & Service Systems:
- Partner with Leadsquared/CRM teams to enhance service workflows, escalation journeys, and ticket analytics.
- Enable a unified customer view across purchase, delivery, and service touchpoints.
- Leverage analytics to improve NPS, first-time resolution, and service turnaround.
- Returns, Replacement & Warranty:
- Streamline digital flows for returns, repairs, and warranty claims through robust reverse logistics.
- Build insight dashboards for product quality, defect tracking, and RCA feedback loops with manufacturing and operations.
- Experience Analytics:
- Develop real-time visibility on post-purchase KPIs such as delivery timeliness, customer satisfaction, and repeat intent.
- Create a closed feedback loop between Product, CX, and SCM teams to continuously enhance customer experience.
Analytics & Insights Leadership
- Establish a central analytics charter connecting marketing, product, and supply chain data.
- Build predictive models for demand, delivery lead-time, and defect reduction.
- Develop self-serve dashboards and KPI frameworks for leadership visibility.
- Drive a culture of experimentation, data literacy, and evidence-based decision-making across teams.
Team & Collaboration
- Lead a cross-functional team of Product Managers, UX Designers, and Data Analysts.
- Partner closely with Growth, CX, Tech, and SCM leaders to align priorities and deliver measurable outcomes.
- Run agile sprints with clear business objectives, defined deliverables, and strong governance.
Ideal Candidate
- 10–14 years of experience in Product, Analytics, or CX leadership roles within e-commerce, logistics, or consumer tech.
- Proven experience in building and scaling delivery-tech or post-purchase systems (order tracking, CRM, 3PL integration).
- Strong proficiency in analytics and visualization tools — GA4, Mixpanel, SQL, Tableau, Looker, etc.
- Strategic thinker with an operational mindset and a strong bias for execution.
- Exceptional stakeholder management, communication, and leadership skills.
- Study design briefs and determine requirements.
- Schedule projects and define budget constraints .
- Conceptualize visuals based on requirements.
- Prepare rough drafts and present ideas.
- Develop illustrations, logos and other designs.
- Using software or by hand Use the appropriate colors and layouts for each graphic.
- Work with copywriters and creative director to produce final design.
- Test graphics across various media
- Amend designs after feedback.
- Ensure final graphics and layouts are visually appealing and on-brand
Requirements and skills
- Proven graphic designing experience.
- A strong portfolio of illustrations or other graphics.
- Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
- A keen eye for aesthetics and details.
- Excellent communication skills.
- Ability to work methodically and meet deadlines
- Degree in Design, Fine Arts or related field is a plus
We are looking for a diligent, driven, passionate person for our efforts on engagement and
retention of our schools in a high growth environment. The Director of Customer Engagement
will be responsible for happiness and engagement of schools using the company's app.
The north star metrics for this role are logo and revenue retention.
Your responsibilities will include:
1. CSM Platform (Totango)
• Develop a deep understanding of Totango and build internal training modules
• Own the implementation, updation and maintenance of Totango
• Drive the adoption of Totango and train the School Success team on the same
2. Drive engagement of schools on the company's app
• Map out a school’s journey with the company's app and build, implement and constantly improve
upon engagement playbooks for these stages
• Develop % implement framework for School Success Managers to engage with their
schools
• Work with the content & design teams to generate resources for schools
• Identify at-risk schools and build playbooks to keep them engaged
• Identify mid- to highly engaged schools and build playbooks to increase their
engagement
• Conduct NPS/ surveys/ CSATS and analyse scores to identify gaps
• Build and implement playbooks for the adoption of new features
Is this someone that looks like you?
• Experience working with a CSM (Totango/ Smartkarrot/ Freshworks/ Planhat) is a big plus
• Strong operational experience and ability to build scalable, repeatable processes
• We deeply value building the right culture at the company, and these are a few things that we look
for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility
• Excellent written and oral communication skills
• Location: Bangalore, India (until office resumes it’s remote)
Excited about the role?
Here are some more benefits:
1. Exposure to diverse learning opportunities
• Work across different projects & teams to develop skills outside of your core expertise
• Access to a small budget towards learning (e.g. books, online courses, substacks)
2. Industry best leave policy
We trust you fully on your commitment to our mission and your judgement on planning
your time and taking leaves:
• No cap on the number of sick or casual leaves
• Special paid leaves for childbirth, wedding etc.
• And if in any circumstance you feel burnt out - there is a little something for this too!
3. Flexible working hours
• Block “no-meeting hours” to enable uninterrupted focused work
• Saturdays are flexible non-working days - dedicate these as you like
4. No bell curve performance evaluations
5. And yes, a super fun and smart group of folks to collaborate and grow with.
QUALIFICATION REQUIRED: B. Tech/B.E. in CS or IT or any related degree in computer programming
EXPERIENCE REQUIRED: 4+ years EMPLOYMENT TYPE:
Full-Time ROLES AND RESPONSIBILITIES:
- Implement product features that are secure, scalable, robust and easy to implement and maintain.
- Work independently within self-organizing Agile teams
- Development and Implementation of web applications
- Plan and identify solutions and risks in assigned work.
- Be responsible for implementing features, provide bug fixes, reviewing code quality to ensure they work well at cloud scale.
- Take pride of ownership in code and product features delivered.
Skills:
Must Have Skills
Angular 8+ ,NoSQL, Mongodb and Javascript
Expertise on the Microsoft technology stack .Net, C# and REST APIs (.net framework 4.5+) SQL Server & DB semantics. (Couchbase will be a plus) OAuth standard /Bitbucket and Azure Strong experience in deployment of solution on cloud
Good to Have Skills
Good communication skills.(life science exp is a plus)
Good understanding of project architecture and software development Knowledge of design user friendly interface processes.
Good knowledge of Client-side scripting – JavaScript and JQuery, AngularJS. Ability to deliver software and artifacts independently
Exposure to Big Data and cloud environment
COMPETENCIES:
Communicating with Influence : Strong interpersonal skills, with an ability to do client interactions
Analysis & Problem solving : Capitalizes on opportunities to pursue value. Brings issues out in open so that all concern can address and find solution
Working in Partnerships/ team player : Building professional relationships with members of the client team
Professional Expertise Development : Has an open and learning mindset. Adapts to new learning approaches and methods
We are looking for a React Native developer interested in building high-performance mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
Responsibilities
• Build pixel-perfect, buttery-smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
- Firm grasp of the JavaScript and TypeScript language and its nuances, including ES6+ syntax
- Knowledge of functional and object-oriented programming
- Ability to write well-documented, clean Javascript code
- Rock solid at working with third-party dependencies and debugging dependency conflicts
- Familiarity with native build tools, like Android Studio, IntelliJ
- We are only considering Pune-based candidates who can start immediately / within 30 days
About SATISFIC
Satisfic is focused on the areas of the IT channel marketing. As the channel catalyst, we connect and empower technology suppliers, solution providers and end-users. Headquartered in Singapore and with teams across key countries in APAC, Satisfic leverages its regional service delivery capabilities to help IT channel succeed and grow.
Please visit our site at http://www.satisfic.com">www.satisfic.com for further details.
What you will be doing:
- SATISFIC is a product-based company; hence will be required to work on product development and support.
- Need work on the following technologies – Angular, Core Web API and PostgreSQL.
- SATISFIC’s product is hosted in AWS. This will provide you with an opportunity to work on the latest cloud technologies
- Coding computer programs.
- Support day to day software development activities as assigned by Software Engineering Leader/Manager.
- Timely completion of daily assigned projects as per requirements
- Complete adherence to all metrics and parameters associated with each project through completion of project.
- Effective Time management.
- Mentor and assist Trainee/ Junior Software Engineers to complete assigned tasks.
- Completing assigned projects on time within set quality parameters.
- Check coding standards and deliverables against each project/product specifications for their own and their junior engineers before delivery.
- Develop module specification documents for internal purpose.
- Ensure compliance/closure of Regulatory and Quality requirements before approving Design Outputs/Program Deliverables.
- Lead continuous improvement activities by driving the implementation of process and product quality improvement initiatives.
- Develop innovative solutions that improve the efficiency and reliability of the deliverables and system.
About your experience:
- 3-4 years of proven experience in Angular 2 or higher, typescript and web mark up.
- Proficiency with building responsive web application with HTML 5, CSS and related frameworks (Bootstrap, Materialize)
- Proficient in CSS, HTML, and writing cross-browser compatible code.
- Knowledge & experience to user REST APIs using JSON data and best practices related to their implementation.
- Knowledge & Experience in Node JS
- Firm grasp of UI/UX principles, ability to convert UX designs into deliverables.
- Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.
- Strong interpersonal and communication skills
- Strong analytical abilities
- Project and time management skills
- Quick learner with a positive attitude
Qualifications:
- Master’s / Bachelor’s degree in Computer Science, Software engineering or related area from a good institute is preferred
Reports to: Lead – Software Engineering
geography, ABPs (Agents), LAs and customer’s location (as and when required).
You will be evaluated on your ability to build a strong distribution and sustainable network to meet
your business targets (No. of active, successful ABPs (Agents) and LAs, distribution build up and
overall premium targets).
As a team manager, you will accompany the team of ABPs on pre and post sales such as claim
settlement.
HDFC Life believes in technology driven sales and you will learn new technology/Mobility
enhancements, to comply with the Sales Management Process.
As a business development professional you will be uphold organizational values in every action
and ensure business ethics and integrity. You are expected to be compliant to regulatory and
statutory regulations
B2B sales
Direct sales
Internet Markeing
Lease Lined
MPLS
MArketing
B2B sales
Direct sales
Internet Markeing
Lease Lined
MPLS
We are seeking a driven, self-motivated sales executive to join our growing organization. In this position, you will be responsible for pursuing sales opportunities through traditional channels and by utilizing new technology and communication software to reach new prospects. Strong interpersonal skills and a customer-focused approach are a must.Sales Executive Duties and Responsibilities.
Responsibilities and Duties
- Actively seek out new sales opportunities with HR Managers in various industries
- Build network of HR Consultants and spheres of influence in order to grow prospect lists
- Listen and draw out the concerns/problems of others to identify possible solutions
- Identify the traits of the ideal customer and seek to find others with the same traits
- Conduct market research to identify selling possibilities and evaluate customer needs
- Set up meetings with potential clients Prepare and deliver presentations on products/services
- Prepare and report on goals, sales, and prospects
- Participate in events and conferences on behalf of the company Negotiate and close deals; handle complaints or objections
Required Experience, Skills and Qualifications
- Proven experience as a sales executive or relevant role ( Freshers can Also Apply)
- Thorough understanding of marketing and negotiating techniques
- Excellent knowledge of MS Office, MS Excel
- Proficiency in written and spoken English, second language a plus
- Experience with customer relationship tools
- Ability to travel
Benefits
Incentives
Traveling Allowance
Mobile Allowance












