Sunstone Career

Roles and Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Work with cross functional teams to provide product support and assistance to customers.
• Maintain documentations for all support activities including product development, enhancement, engineering and marketing activities.
• Provide product trainings to Operations team for new product rollouts
• Work with cross functional teams to evaluate complex customer problems, identify root causes and derive resolutions.
• Work with the development team in performance analysis of new products and enhancements.
• Coordinate with business units to support new product developments and existing product enhancements.
• Analyze customer suggestions and recommend product revisions.
• Develop knowledge bases and FAQs for product support activities.
• Document support activities, customer issues and resolutions for reference purposes.

Skills :

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases

Education :

Graduate with 2-3 years of experience

About The Role

In its broadest sense, a growth product manager is the one who identifies the company's growth opportunities and directs the team's efforts to drive them. The growth PM works on improving a specific business metric to grow revenue and profits in the long term. It is a unique role at an intersection of product development and marketing. From the marketing perspective, a growth PM thinks about the right product-market fit, how to showcase features, what's the right price for the market, and how to improve user experience to get more users through the funnel. Whereas, from the product development side, they should take into account back-end, front-end, and design capabilities to prove their hypotheses and experimentations.

What You Will Do

• Understand the Higher Education market and the needs of users using deeply qualitative/quantitative techniques
• Breaking down complex problems into measurable steps and action them to execute product ideas.
• Defining, executing, and leading holistic and tactical strategy to boost user acquisition, distribution, onboarding, and retention within the product.

• Working with multiple stakeholders and teams (Business and Tech) to understand business targets and drive execution.

• Designing sound experiments and developing great frameworks to test the efficacy of your solutions that also allow you to execute with speed and fail fast & learn.

• Define product metrics for your area, and track them continuously
• Identify usage patterns and come up with action plans to move metrics in the right direction
•  

Basic Qualifications

• 3+ years of product management experience in consumer-facing product management roles is a must. (consumer internet space is preferred)
• Proven track record of translating customer needs into business/product requirements.
• Relevant experience in building a growth-driving feature, for example - in-app referrals.
• Demonstrated ability to operate both strategically and tactically in a high-energy, fast-paced environment to manage multiple, competing priorities simultaneously.
• Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements, and features and drive the management of the product.
• Familiarity with A/B testing, product requirement documentation, managing product backlogs, and creating roadmaps
• Comfort rolling up sleeves to perform quantitative analysis and reach sound conclusions.
• Exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategies and present complex information clearly and concisely.
• Strong understanding of UI/UX design principles and best practices
•  

Preferred Qualifications

• Demonstrated experience and success leading Salesforce/CRM implementation projects.
• M.B.A. from top tier B-school preferred; 

• Working knowledge of project management methodologies like Agile, Scrum, Kanban, or equivalent
• Meets/exceeds leadership principles requirements for this role
• Meets/exceeds functional depth and complexity for this role
• Ability to understand and discuss technical concepts, schedule tradeoffs, and opportunistic new ideas with technical employees.

Expectations :

• 2 - 5 years of experience in Product
• Experience in creating wireframes, prototypes, detailed PRDs and workflows
• Good understanding of Browsers, Server & Cloud Architectures, Web & App Analytics; and tools like Google Analytics, Mixpanel, MOEngage, Spreadsheets, Balsamiq, Sketch & SQL
• Gather and interpret qualitative product data & turn it into measurable outcomes
• Aware of complex products ecosystem & solution them better. Ability to identify key risks, and dependencies and partner with cross functional teams to ensure on-time delivery
• Ability to influence, motivate and advocate user needs to the team and key stakeholders
• Able to be a big-picture thinker and engage on the same with other cross-functional teams
• Prior experience in any of B2C, B2B, Marketplace Or SaaS based Internet Companies. A start-up experience would be an added advantage
• Training internal departments on new product features and providing support to customers
• Developing efficient customer communication and feedback channels

Role: Strategy & Execution

This is a strategic role with the key responsibility of building scalable and reusable components for web & app platforms, and indirectly users. The role demands logical thinking and a high level of interest in internet dynamics, problem solving and data analysis.

The candidate would have frequent discussions with the business and marketing teams for the roadmap of the product; and sometimes vendors & clients for 3rd party integrations.

The candidate would be closely working with the technology, design & QC team; facilitate the day-to-day development, and run sprints with agility and collaboration. 

Key Strengths & Mandates:

• Imagination
• Swiftness / Pace
• Logical Thinking
• Curiosity
• Communication verbal & written

• Hands-on experience in SQL
• Worked closely with developers
• Skilled in at least 1 wireframing tool

Education (essential and desired):

Engineering (Preferably IT, CS)

Roles and Responsibilities :

- To manger and execute project plans and delivery commitments

- To lead, hire, and mentor engineers, develop team structure and execute strategies along with the end to end ownership of software development lifecycle

- To work very closely with the team to architect and develop best technical architecture and approach.

- To Monitor and maintain Quality, Reliability, Performance of tech systems.

- Innovate continuously and overcome technology limitations to deliver a delightful user experience

Role requirements :

- 5+ years of work experience as part of core engineering team in a product company or in a similar senior-level position at an engineering department

- Experience in managing software development life cycle

- Extensive experience with cloud technologies

- Hands-on experience in back-end and front-end development (MEAN, MERN, HTML/CSS, Mobile)

- Solid software development background including design patterns, data structures and test driven development

- Experience with project delivery for complex, cross-functional and cross-organizational projects

- Enjoys working in a fast-paced environment

- Leadership abilities with a strategic mind

- BTech in Computer Science or relevant field

About Sunstone

Sunstone is a leading higher education service provider that works with academic institutions in up-skilling students for employability. Sunstone offers career oriented training interventions for undergraduate and postgraduate students at 30+ institutions across 25 cities.
Sunstone’s training programs are industry endorsed to enhance employability. These programs are designed for hybrid delivery with unparalleled focus on soft skills and personality development.

Sunstone’s focus is to provide students with holistic educational experience.

Let’s understand THE ROLE IN A NUTSHELL.
The Academic Operations Team is fundamentally
grounded in our intent and endeavour to bring in
‘Operational Excellence’ to Sunstone educational
offering.

Commonly referred to as our ‘scouts on the ground’,
the team functions at the cusp of our learning,
product and business teams to bring in the
best-in-class experience for the institutions and the
students.

Their stakeholders cut across institutional owners,
leadership, administration, faculties and students;
with whom they work tirelessly to ensure excellence
and accountability in delivery and operations, through
systems and technology.

What day-to-day RESPONSIBILITIES of someone in THIS ROLE involve!

- We are looking for a Graphic Designer with 2-3 years of experience in digital space, with a keen understanding of both Product and Graphic design.
- Collaborate across departments to develop & execute creative designs based on shared design brief.
- Come up with innovative ideas appropriate to requirements for the right target audience.
- Execute designs for various collaterals, websites, digital ads, campaign concepts and adapt as
per the standards & latest design trends.

What ATTRIBUTES will it take to perform this role!

Functional

- Understanding of graphic designing for creatives on online media
- Hands on experience using Adobe Photoshop, Illustrator.
- A keen eye for aesthetics and details
- Project ownership & end-to-end execution
- Strong portfolio of illustrations or other graphics
- Should be able to produce results in a fast-paced environment

Behavioral

- Excellent communication skills
- Must be able to work with speed and meet deadlines

Location- Gurgaon

Mode of Work- Office

Interview Mode- Online

Experience- 2 to 4 years

Content Writer 

As a Content Creator, you’ll be working with teams across the company to create valuable content to educate our customers and wow our prospects. Your primary role will be to enrich our websites and mobile app with engaging blog posts, guides, and actionable marketing copy. 

Your responsibilities include

• conduct thorough research on industry-related topics 

• generate ideas for new content composition Write engaging content and ensure that it adheres to SEO standards

• proofread the articles before publication 

You should possess excellent writing skills and have an eye for detail. You should develop content that attracts the target audience.

Roles and responsibilities

• Create content pieces that appeal to our audiences, attract customers and boost our brand awareness.
• Produce content marketing campaigns to drive leads and subscribers
• Utilize SEO best practices to generate traffic to our website
• Develop different content types, including email, social media posts, blogs, and white papers on a regular basis.
• Oversee our website, promote our blog and pitch articles to third-party platforms effectively.
• Work together with different departments to create innovative content ideas.
• Prepare well-organized drafts utilizing Content Management Systems (e.g. WordPress, Weebly, Joomla, etc).
• Assure all-around consistency for textual styles, pictures, fonts and tones in the content.
• Research industry-related topics by combining web sources, interviews and studies.

Requirements

• Bachelor’s degree in English, Journalism, Marketing or related field {Master's degree, a plus}
• At least 1 year of work experience as a Content Writer
• Experience with Content Management Systems (e.g. WordPress, Weebly, Joomla, etc) and marketing tools, MS Office or Google Suite
• Excellent understanding of digital marketing strategies including SEO, email marketing and web analytics.
• Outstanding writing and editing skills in English for a B2B as well as B2C audience.
• Ability to handle tight deadlines.
• Excellent interpersonal skills.
• Strong communication skills.
• Ability to work independently.
• Willingness to multitask and take new initiatives
  
  About US
  
  Sunstone Education
  Sunstone is revolutionizing Indian higher education ecosystem. Founded in 2019, company’s vision is to bring accountability in the Indian higher education ecosystem and provide world class education to every individual and create industry ready professionals, aligned with dynamically changing industry needs.
  
  
  Sunstone Education offers both online and offline courses (operating in an asset-light model). Sunstone is disrupting India's higher education space by offering Pay after Placement where fee is charged only after a student gets placed in a well-paying job. Sunstone conducts both long term MBA/PGDM in partnership with various universities across India and short-term online programs in various discipline including Analytics, Digital Marketing, Logistics and Supply Chain, Banking & Financial services, Sales management among others.Sunstone takes complete accountability of a student’s career and delivers industry integrated education leveraging modern technology with a focus on developing job-ready professionals. It has established a 100% placement record to date and has 500+ recruiters hiring from Sunstone.
  
  To know more about us: http://www.sunstone.edu.in/" target="_blank">www.sunstone.edu.in
  
  

Position: Instructional Designer
Location: Sunstone Education Technology , Gurgaon, Work from Office
Industry: Edu-Tech
Experience Required: 2 to 6 years
Job Types: Full Time

Job Description:-

● Excellent skills in content creation, instructional design (ID), storyboarding
● Manage team of content developers and creative designers
● Well versed with designing unique and customized solutions
● Adult learning mastery
● Proven experience in designing learning content in a fast pace agile working environment
● Skilled in the rapid development of courses
● Microsoft Office Products in Word, PowerPoint, Excel is a must

Roles and Responsibilities:-

● End to end training content and strategy management
● Responsible for handling content team (inclusive of SME, ID, GD and Media)
● Excellent command from topic identification (along with SME) to conceptualisation (along
with design team) to development (along with media team), and execution
● Design and develop experience-based learning course content for business cases and organizational development

Skills Required:-

● Graduate in any Tech and Management discipline 
● Experience in building tech courses is an added advantage.
● Valid experience in Instructional Design/Curriculum Development
● Excellent verbal and written communication skills
● Good knowledge of ID theories and practices
● Good verbal and written communication, team spirit, and people management skills
● Experience in developing a range of instructional materials including classroom-based
training, e-learning, job aids, references guides, on-the-job training, assessments, and
evaluations.
● Demonstrate effective course development and evaluation skills.
● Should be able to develop entry and relatively advanced level technical and non-technical courses.
● Experienced in designing a variety of training products
● Proficient in Microsoft Word and PowerPoint
● Knowledge in Storyline Articulate, Camtasia and other authoring tools is a plus