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We are looking for candidates who are from Indiamart, Alibaba, and Tradeindia or have experience in digital (website) sales.
Responsibilities
- Managing the sales process to close new business opportunities
- New business generation by meeting potential clients to understand their needs and providing relevant solutions
- Meeting clients and giving presentations
- Improve marketability and profitability by researching, identifying & capitalization on market opportunities
- Identifying opportunities for new business development through following up on leads and conducting research on target clients
- Meeting and exceeding weekly and monthly revenue targets
- Build and maintain client relations
- Work with internal departments such as the production team to engage clients more deeply
- Solve problems for clients and customers by developing innovative and tailored sales solutions
- Map potential customers and generate leads for the organization and look for new opportunities
- Be a brand ambassador and reflect company value at all times
Skills
- Bachelor/Masters degree in Sales/ Marketing or a related subject
- Proven experience in sales/marketing profile, ideally in the IT service industry
- Should have a strong understanding of online advertising process and technology Fundamentals
- Good business sense
- Deep understanding of sales & marketing principles
- Excellent written and verbal communication skills
- Positive attitude and negotiation skills
- Good presentation skills
Salary: Salary commensurate with Skill & Experience
Position: BPO Team Leader – Customer Service & Renewals
Location: Delhi
Experience:
Minimum 2 years of documented experience as a Team Leader in outbound customer service.
Recent experience must be in Customer Service.
Experience in outbound service combined with renewals and upselling is a strong plus.
Should have managed call flows ranging between 100 to 150 calls per day.
As a Team Leader, must be willing to take calls when required.
Total experience should not exceed 5.5 years.
Work Schedule:
Day Shift
2 rotational offs
Qualification:
Minimum HSC (High School Certificate)
Compensation:
Maximum salary up to ₹7 LPA (approximately ₹55K per month)
Additional variable pay up to ₹2 LPA
Role Overview
We are seeking an enthusiastic Software Engineer (Full Stack) with 3- 5 years of experience to join our growing team in Noida. In this role, you will play a pivotal part in designing and developing innovative SaaS products, contributing across both backend and frontend stacks, and helping drive digital transformation in a traditionally paper-driven domain.
This is a high-impact role where your work will directly influence the future of rare disease diagnostics in India and globally.
Responsibilities
- Contribute to all facets of software development and design
- Break down complex problems into modular, scalable solutions
- Write clean, efficient, well-commented code (Java, JavaScript, HTML, CSS)
- Develop robust and scalable web applications using Java Spring Boot and Hibernate
- Build and maintain RESTful APIs and integrate third-party services
- Work with MySQL databases and write optimized SQL queries
- Collaborate in Agile teams—participate in sprint planning, stand-ups, retrospectives
- Perform bug fixes, troubleshoot technical issues, and ensure system stability
- Design technical documentation and automated test suites
- Stay updated with emerging technologies and tools relevant to the tech stack
- Maintain a productive in-office work environment with essential infrastructure
Requirements
Experience
- 3-5 years of hands-on software development
- Experience working in Agile teams using tools like Azure DevOps or JIRA
Technical Skills
- Proficient in: Java, Spring Boot, Hibernate, MySQL, RESTful APIs
- Strong front-end development using JavaScript, HTML, CSS
- Solid understanding of Object-Oriented Design and common design patterns
- Skilled in SQL and database interactions
- Experience with token-based authentication and test-driven development
- Familiarity with Git for version control
Soft Skills
- Strong analytical and troubleshooting abilities
- Excellent communication and team collaboration skills
Responsibilities -
- Work as part of cross-functional, passionate agile project teams to ensure quality is driven into the heart of the development process from requirements definition to delivery
- Architecting, designing, developing and deploying new features for mobile applications.
- Ensure the best possible performance, quality, and responsiveness of the application
- Diagnose and fix bugs and performance bottlenecks for great performance
- Maintain code and write automated tests to ensure the product is of the highest quality
Basic Requirements -
- You have at least 1y ears of full-time mobile development experience (iOS, Android) with at 1 year experience with Flutter & Dart
- Familiarity with RESTful APIs to connect applications to back-end services
- Experience developing integrations with common APIs (e.g., Firebase, Twitter, Facebook, Instagram, Stripe, Vimeo, Google etc.)
- Proficient understanding of code versioning tools, such as Git
- Strong knowledge of design principles, patterns, and best practices
- Experience with offline storage, threading, and performance tuning
- Ability to understand and translate business requirements into technical requirements
- Associated with the Group President to drive operational efficiency and sustainable growth in the group entities.
- To prepare business plans and investor pitch decks as per client requirements.
- Analysed the cost effectiveness of the organization
- Designing the business models and roadmaps of various group entities Conducted research to analyse industry trends and fashioned valuable decks to bring forth a strategic direction for the entities.
- Effective Leadership/Managerial Skills
- Recruitment & Onboarding
- Screening and shortlisting resumes, taking Telephonic interviews.
- Preparation of daily, MIS Reports of Hiring status.
- Managing end to end recruitment and selection process
- Coordination with HR Team with respect to interviews, joining.
- Follow up with the candidates till the candidate joined..
Required Candidate profile
- Good Communication Skills
- Independent Thinker
- confident
Experience in C#, OOps, Javascript, HTML
· Should have delivered successful end-to-end development to deployment experience on Web applications and Api’sin last 1-5 years
· Experience in SQL is a must
· Should have 1-5 years experience in backend development
· Experience in service-based development using technologies such as Web API and RESTful services.
· Proficient in writing clean, well-structured code with proper abstraction and reusability.
. Ability to work to tight deadlines, manage priorities, and take responsibility for delivering to time and quality requirements.
Job Title: Onboarding Specialist
Location: India – Noida, Bengaluru, Remote
Shift: Global (Territory Specific)
Job Function: Customer Experience
Employment Type: Full Time
Company:
SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.
About the Role
As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.
Responsibilities
- Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
- Record the use cases, customer requirements and customization requests
- Develop success plans for the customer to quickly achieve their desired outcomes
- Train customers on the product features and educate how they help achieve the desired objectives
- Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
- Develop and educate the customer on the best practices
- Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
- Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
- Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
- Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.
Qualifications
- Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
- Should have worked with the C-level and senior executives
- Should be open to aligning with US / EU / AUS time zones
- Has exceptional ability to communicate and foster positive business relationships
- Showcases exemplary written and verbal communication skills to work along with global customers
- Has strong problem solving and analytical skills
- Has worked with global customers, and across different segments in the past
- Exhibit a true passion for customers and for customer success
- Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.
We are looking for a Senior Full Stack Rails Web developer with good communication skills. The Candidate MUST have good communication skills and should be comfortable taking Phone/Video calls with US employees.
Please see below the technical skillset required:
For Front-end:
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Strong Proficiency in HTML/CSS and experience with Bootstrap and FontAwesome
- Thorough understanding of ReactJS and its core principles
- Experience with popular ReactJS workflows (such as Flux and Redux)
- Experience with AngularJS
- Experience with NPM and NodeJS
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Experience with common front-end development tools such as Babel, Webpack, etc.
- Experience with popular frameworks like EmberJS, BackboneJS, KnockoutJS and Vue is a plus.
For Backend (Ruby on Rails):
- Solid understanding of Ruby along with Rails 3, 4 and 5
- Solid understanding of gems like with devise, ActiveAdmin, Clockwork, SideKiq, Ransack
- Proficient with ActionCable, EventMachine, Websocket
- Excellent understanding of Rails query interface and DBMS like Mysql, sqlite, postgreSQL
- Proficient in creating test suites using Cucumber, Capybara, RSpecs, Minitests etc
- Proficient in HTML/CSS/Sass
- Experience in AWS Elastic Beanstalk and Capistrano deployments is a plus
- Experience in creating Ruby programs/scripts to automate tasks is a plus
- Experience with CMS systems like BrowserCMS is a plus
General:
- Exp – 9+ yrs
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization is a solid plus
- Experience in GoLang and/or Rails and desire to work on back-end applications is a solid plus
- Should have experience in application architecture and design
- Proficiency with developing APIs in Python
- Proficiency with frontend web development (JavaScript, CSS, HTML)
- Should have 2-4 years’ experience in leading the team
- Experience object oriented programming (OOP) concepts using Python
- Experienced with full software development life-cycle, programming, database design and agile methodologies
- Experience in using Design Patterns such as MVC and frameworks such as Django, Flask
- Ability to successfully multi-task and prioritize work.
- Experience with developing applications with Angular (2+)
- Experience with Docker and Kubernetes
- Experience with SQL databases, especially PostgreSQL
- Good Communication Skills
- Behavioural:
- Good Leader
- Adaptable / Flexible
- Candidate will be a part of Product engineering global delivery team working as a Technical Lead, leading a team highly talented engineers.
- Candidate would be required (but not limited) to:
- Team management, mentoring, prioritization of work
- Work with Architecture group for defining Product Roadmap
- Requirement gathering with stake holder for Product enhancement
- Designing, Developing, and documenting the solution
- Providing support for any application issue like performance, availability
- Contributing to actual development of user stories and features etc.
- Ensuring conformity to corporate security and compliance objectives.
- Identifying and implementing service improvement opportunities.
- Responsible for informing the ‘business impact’ of security within the team
- Promptly report security weakness or incidents to the Practice Managers/Leads
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