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- 5+ years of hands-on ServiceNow development experience.
- 3+ years of dedicated, in-depth experience implementing, configuring, and customizing the ServiceNow SPM/ITBM suite.
- Technical Certifications:
- Must-Have: ServiceNow Certified Implementation Specialist – Project Portfolio Management (CIS-PPM).
- Strongly Required: ServiceNow Certified Application Developer (CAD).
- SPM Module Expertise (Hands-On):
- Demonstrated mastery of the PPM suite (Demand, Project, Portfolio, Resource Management).
- Proven experience with Application Portfolio Management (APM).
- Solid understanding and configuration experience with Agile Development 2.0 and its integration points.
- Platform Skills:
- Expert proficiency in ServiceNow scripting (both client-side and server-side).
- Strong knowledge of the ServiceNow platform architecture, including the Common Service Data Model (CSDM).
- Experience building and consuming REST/SOAP web services.
- Analytical Skills:
- Excellent problem-solving skills with the ability to analyze complex business requirements and translate them into technical designs.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with both technical teams and business leaders.
Preferred Qualifications:
- BS degree in Computer Science or Engineering or equivalent experience
Roles & Responsibilities
Roles and Responsibilities:
- SPM Module Implementation: Lead the design, configuration, development, and implementation of core SPM applications, including:
- Project Portfolio Management (PPM): Including Ideation, Demand, Project, Program, and Portfolio modules.
- Application Portfolio Management (APM): For application inventory, rationalization, and technology portfolio management.
- Agile Development 2.0: Configure and manage stories, epics, themes, and sprints, ensuring seamless integration with PPM.
- Resource Management: Develop and configure solutions for capacity planning, resource allocation, and time management.
- Financial Management: Assist in configuring cost models, budgets, and financial reporting related to projects and portfolios.
- Custom Development & Platform Expertise:
- Develop high-quality, scalable, and maintainable custom solutions using ServiceNow platform capabilities, including Business Rules, Client Scripts, UI Actions, UI Policies, and Flow Designer/Workflows.
- Utilize advanced scripting skills in JavaScript, Glide APIs (GlideRecord, GlideAjax), and HTML/CSS to deliver custom functionality.
- Serve as the technical SME for the SPM module, providing guidance on best practices and platform limitations.
- Integrations:
- Design and implement integrations between ServiceNow SPM and other enterprise systems (e.g., Jira, Azure DevOps, financial systems) using IntegrationHub, REST, and SOAP APIs.
- Stakeholder Collaboration & Support:
- Collaborate with business analysts and stakeholders to gather requirements, create technical designs, and deliver solutions that meet business needs.
- Provide advanced support for SPM applications, troubleshoot complex issues, and perform root cause analysis.
- Reporting and Analytics:
- Create sophisticated reports, Performance Analytics dashboards, and custom visualizations to provide stakeholders with actionable insights into portfolio health, project status, and resource utilization.
- Governance and Maintenance:
- Manage application upgrades, patching, and release cycles for the SPM suite.
- Ensure adherence to coding standards, development best practices, and effective use of update sets for deployments.
Job Description
Job Description
Payroll Lead - APAC EMEA and North America Region JD:
Experience: 4-6 yrs of Exp.
Shift : 4 pm to 1 am
Oversee the payroll operations in EMEA & APAC and North America (Exp in Countries - Germany, France, UK and Spain)
Provide direct support and governance to third party payroll vendor. Implement, direct, and maintain procedures to ensure accurate and timely processing of payroll outside the U.S., in conjuncture with HR.
Work with Legal, Finance, Accounting and HR to ensure payroll compliance in all regions. Be the point of contact for day-to-day international payroll operations. Ensure service delivery is accurate, timely and aligned with service level agreements.
Manage the ongoing relationship with the payroll vendor across the regions, coordinating with HR, Finance, Accounting, and local teams where needed. Track and report on the global payroll vendor's performance (i.e., open tickets, SLAs, etc.). Work with the vendor to effectively address employee inquiries.
Act as point of contact regarding the update of international payroll data to
Qualifications
Mandates :
•Strong history of payroll coordination across multiple international countries including APAC,EMEA and North America
•Experience of working with projects, making process improvements or new vendor implementations would be advantageous.
•Experience managing a third-party payroll vendor.
•Experience of dealing with key stakeholders (HR, IT, Finance)
•Significant progressively responsible experience in a similar role within a fast-paced environment
•Excellent analytical and problem solving with confidence to make decisions and manage escalations
•Must be highly engaging, confident communicator and detail orientated.
•Experience on ADP SPM, ADP workforce and Ceridian Dayforce
•B. Com / M.Com with 4-6 years relevant experience.
•Strong verbal and written communication skill.
•Team player and ability to work with strict timeline.
•Flexible to work in US shifts.
•Good in Microsoft Office.
•Ability to take ownership of the work.
•Ability to manage the stakeholders independently.
Additional information
Skills
payroll