11+ SOP Jobs in Pune | SOP Job openings in Pune
Apply to 11+ SOP Jobs in Pune on CutShort.io. Explore the latest SOP Job opportunities across top companies like Google, Amazon & Adobe.
ROLES AND RESPONSIBILITIES:
The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.
KEY RESPONSIBILITIES:
Dialer Strategy & Execution:
- Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
- Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
- Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.
Performance Optimization & Analytics:
- Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
- Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.
Compliance & Governance:
- Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
- Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
- Maintain robust documentation of campaign changes, SOP updates, and version logs.
Cross-Functional Coordination:
- Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
- Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
- Partner with Quality and Policy teams to align operational execution with business rules.
- Coordinate with MIS teams for data validation and report automation.
Reporting & Governance:
- Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
- Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
- Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.
IDEAL CANDIDATE:
Domain & Technical Expertise:
- Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
- Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
- In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
- Working knowledge of CRM systems, CTI integrations, and lead management platforms.
Analytical & Reporting Skills:
- Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
- SQL proficiency preferred for data extraction, query building, and troubleshooting.
- Ability to interpret large data sets and convert findings into actionable insights.
Execution & Problem-Solving Skills:
- Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
- High execution discipline with the ability to manage multiple campaigns simultaneously.
- Strong decision-making capabilities under operational pressure.
Communication & Stakeholder Management:
- Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
- Strong documentation, reporting, and presentation skills.
- Ability to translate analytical findings into business-friendly recommendations.
Eligibility-
- Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
- Must have completed minimum tenure requirements as defined by HR.
- No active performance improvement plan or disciplinary action.
- Consistent performance ratings and adherence to compliance norms.
PERKS, BENEFITS AND WORK CULTURE:
Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.
We are looking for a detail-oriented and proactive Logistics Executive to manage and coordinate the movement, storage, and distribution of goods. The ideal candidate will ensure timely deliveries, optimize logistics operations, and maintain cost efficiency while upholding quality and compliance standards.
Key Responsibilities:
- Plan, coordinate, and monitor logistics operations including transportation, warehousing, and inventory management.
- Ensure timely dispatch and delivery of goods as per schedule.
- Negotiate with transporters, freight forwarders, and vendors to optimize cost and efficiency.
- Maintain accurate records of shipments, stock levels, and related documentation.
- Coordinate with internal teams (sales, procurement, production, etc.) to align supply chain processes.
- Track shipments and proactively resolve issues related to delays, damages, or discrepancies.
- Ensure compliance with company policies, legal regulations, and safety standards.
- Prepare daily/weekly/monthly logistics reports for management review.
- Suggest process improvements to enhance efficiency and reduce costs.
Qualifications & Skills:
- Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.
- 1–3 years of experience in logistics, supply chain, or warehouse management (freshers with internships may also be considered).
- Knowledge of logistics software, ERP systems, and MS Office (Excel proficiency is a must).
- Strong communication, negotiation, and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Attention to detail with good organizational skills.
Responsibilities:
Work with development teams and product managers to ideate software solutions.
Design client-side and server-side architecture.
Build the front-end of applications through appealing visual design.
Develop and manage well-functioning databases and applications.
Write effective APIs.
Testsoftware to ensure responsiveness and efficiency.
Troubleshoot, debug and upgrade software.
Create security and data protection settings.
Build features and applications with a mobile responsive design.
Write technical documentation.
Current Stack:
Backend: Spring (JAVA), Spring Boot, Laravel (PHP), MySQL, NoSQL, NGINXPlus.
2 Frontend: Angular 5+ Ngrx/store5
Infrastructure: Google cloud platform (App engine, CloudSQL, BigQuery, PubSub, Firebase Hosting), Pusher.io (WebSockets), Filestack, Postmark app,
4 Tools: Postman app, JIRA
Rest APIs, Microservices, Agile, Oauth, Message Queue, Git
You are where our search ends, if you hold:
6 years proven experience as a Full Stack Developer or similar role.
Experience working with service-oriented architectures and web-based solutions.
Familiarity with common stacks.
Knowledge of multiple front-end languages and libraries (e. g. HTML/ CSS, JavaScript, XML, jQuery).
Knowledge of multiple back-end languages (e. g. C#, Java, Python) and JavaScript frameworks (e. g. Angular, React, Node.js ).
Familiarity with databases (e. g. MySQL, MongoDB), web servers (e. g. Apache) and UI/UX design.
Experience working on Agile processes (Scrum, Kanban).
Experience working on the AWS technologies.
Excellent communication and teamwork skills
Great attention to detail.
Organizationalskills.
An analytical mind.
Degree in B. tech/BE.
Note - Candidates Should have scored 60% and above in their graduation.
Company Description
We are a leading technology and design company that stays ahead of the curve, with over a decade of experience and 400+ successful projects, we offer business-to-business solutions that create engaging digital experiences for large enterprises across industries. Our solutions are built on development expertise, design thinking, and innovative technologies. We follow an agile methodology to deliver exceptional user experiences. Our creative solutions not only look amazing but also produce measurable results.
Our team of experts in development, design, and technology possess diverse skill sets, including UX/UI design, quality engineering, JavaScript frameworks, content strategy, branding, AI and machine learning, and product engineering.
We believe in the pursuit of excellence, building strong partnerships, taking ownership of our work, and embracing feedback every step of the way. We prioritize the personal and professional success and well-being of our team members, and our culture is centered around purposefully connecting design, code, and people to make a meaningful impact across the world 🌎
Join us https://www.qed42.com/careers
Job Description
What you will be doing :
- Building high-performance mobile apps with React Native.
- Responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure.
- Building a product that is a highly collaborative effort
- Collaborate with cross-functional teams (.e.g. Backend, Product Manager and UX Designer) to define design and ship new features
- Mentor other developers
- Ensure the performance, quality and responsiveness of the applications
What we are looking for:
- 4-7 years of relevant experience in React-Native
- Hands-on experience in the full life cycle of Android or iOS application development and
- Hand on experience in React-Native.
- Experience with third-party libraries and APIs.
- Hands-on experience of creating mobile app GUI
- Strong knowledge of product development life cycle and mobile app deployments
- Knowledge of version control (Git) and coding best practices
- Minimum 2 Live mobile applications on Playstore to showcase.
Qualifications
- UG: BCA in Computers, B.Tech/B.E or any relevant specialization
- PG: MCA, M.Tech
Additional Information
What you will get:
- An open and collaborative work environment where you will be respected, challenged, and valued for your merits.
- Strong leadership and mentorship, a clear career path, and a supportive environment.
- A company that is proud of the quality of its work and invested in your personal development & well-being.
- A team that respects openness, does its job well, values customers, and plays fairly.
- Individuals who are fun to work with are invested in each other's growth and take their values seriously.
- Flexible work schedule so long as you uphold your commitments to your family, team, and clients.
- Competitive salary, incentives, insurance, and other perks.
- An online portfolio showing multi-platform, standout work.
Strong experience in front-end design and development minimum 3+ Year to implement responsive, robust/secure, user-friendly/functional, network -sensitive web applications. Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux. Experience with modern frameworks such as Nodejs, AngularJS Express Experience in building API and WebSockets for client-server communication with security considerations. Experience with server-side. Experience with web services API integration (Rest, JSON, XML). Ability to understand requirements and map to technical implementation. Strong knowledge of best practices and modern web design trends is necessary. Excel at rapid prototyping and at writing good code. Experience with modern version control. (GIT or BitBucket). Experience with testing/debugging in multiple platforms. Experience with HTML CSS frameworks such as bootstrap. Understanding of general user experience and UI design principles. Agile methodologies. Self-motivated, thinking up and executing own ideas.
Desired Candidate Profile Below are the qualifications and skills that are expedcte of a full-stack developer:
Bachelor’s degree in computer science, engineering, or a related technical field Excellent knowledge of front-end web programming languages, such as HTML, CSS, JavaScript, and AngularJS, with ability to render server-side and client-side content A working knowledge of shopify app development with technologies, Node, Javascript, React, HTML, CSS3, AWS etc and MongoDB or relevant databases. Familiarity with common programming design patterns and best practices Experience with common web development tools and services, such as version control software, package managers, and CI/CD pipelines Excellent written and verbal communication skills Expert in JavaScript, DOM, CSS3 and HTML
RevBoosters is a data-centric, service-based company that helps businesses to harness the power of marketplaces like Amazon, Flipkart to grow their businesses using the concepts of Digital Marketing.
Services to clients are done by using techniques of performance marketing - PPC.
RevBoosters has a lot of success stories with helping businesses grow in the Indian market and markets in the United States of America.
About the role:
RevBoosters is looking to hire interested and driven candidates with excellent research skills to focus on growing the business by supporting the business development team in increasing the reach of the company to more sellers/business owners/brand owners, partner agencies and CMOs in the Indian and international markets.
Candidate requirements:
- A graduate degree with 0 - 1 years of experience.
- Excellent written and verbal communication skills.
- Curiosity to learn more about digital marketing, e-commerce, marketplaces, retail and other concepts that are closely related to the domain of business operations.
- Highly proficient in researching solutions and business development.
- Excellent problem-solving capabilities.
- Basic knowledge of tools like MS Office, G Suite.
- Candidates aspiring to have a career in business consulting are the best fit for this role.
Job responsibilities:
- Get a thorough understanding of the company, its services, target market and domain of operation.
- Research, research, research and more research of the business opportunities, viable income streams, target market and domain of operation.
- Identify new business opportunities by connecting with potential clients over social media or by the process of cold calling.
- Fill up the sales pipeline by generating a fixed number of leads on a monthly basis.
- Complete targets of setting up calls with the senior business development team and the clients.
- Assist the senior members of the business development team to organize and closing deals with potential clients.
- Develop and improve marketing and sales collaterals that will help the business development team close more deals.
- Prepare sales contracts ensuring adherence to law-established rules and guidelines.
What’s in it for the candidates:
- A chance to work with a determined, enthusiastic, fun-loving and creative team that comprises the best minds in the country.
- Exposure to various concepts of digital marketing and in-depth understanding of each concept and its career growth potential.
- A chance to interact with industry leaders, business owners and achievers only to be inspired by each and every story that comes with them.
- A clear shot to prove yourself to be worthy of handling additional responsibilities with accelerated growth promotions.
- A chance to explore international markets that can help set up additional business opportunities.
Automotive Embedded Developer
Experience: 3-8 Years
Location: Bangalore, Hyderabad, Chennai, Pune, Thiruvananthapuram, Calicut
Company: Tata Elxsi
Skills : Embedded C, CAN Protocol, Vector Tools, Aspice. Design and Development of ECU
• Good in Design (Design Pattern), Drupal/Symfony / Laravel /YII Framework, Javascript, AJAX
• Experience on YII Framework.
• Converting customer specifications to web application using Open Source PHP, Mysql, Ajax, Java Script.
• Manage complete Life Cycle of Web Application
• Manage Project Schedule and Team to produce highest quality result on Time.
• Manage & Upload Sites on Live Server
What we expect from you is: • Write clean, well-designed code. • Produce detailed specifications. • Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality. • Contribute in all phases of the development lifecycle. • Follow industry best practices. • Develop and deploy new features to facilitate related procedures and tools if necessary.
Primary duties and responsibilities include:
· Candidate should be able to work independently with client and should possess excellent written and verbal communication skills.
· Work closely with experienced integration, frontend, or backend development teams
· Contribute to estimation and scoping of projects
· Work on presales environment for checking feasibilities for customer requirement.
Required Experience
· Bachelor’s degree in Computer Science, or equivalent work experience
· 8 to 10 years of programming experience—preferably with Java 8+, and other tool support
· 5 years of Java # 6 experience
· Should have experience in executing project independently.
· Demonstrated ability of Design Patterns and to write efficient, reusable rest services and libraries
· Experience with agile software development methodologies and software development best practices, pair programming and CI/CD
· Excellent written and verbal communication skills
· Excellent analytical skills for solution building of customer requirements.
· Good knowledge of datastores (RDBMS, Oracle, SQL)
· Must have in depth understanding of the L1, L2, L3 support environment.
· Experience in Java, JavaScript, CSS, HTML, XML and other web technologies
· Strong understanding of network OS and system configurations.
· Familiarization with OSLC and REST APIs
· Ability to successfully lead offshore development teams and work in global delivery model- US, India, Germany
· Knowledge of LDAP
· Experience with Microsoft Office products- Word, Excel, Powerpoint
· Experience with other Requirements Management Tools (Polarion, PTC Integrity) will be a value add
Preferred Experience
· Understanding of high-availability, fault-tolerant, scalable, distributed systems
· Working knowledge of iText 7, OpenFeign, RabbitMQ/JMS, Mockito and jUnit/nUnit, Spring Cloud
Salary is not constriant. Candidate should have interest to new things.



