11+ SOP Jobs in Pune | SOP Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

About Blitzy

Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transforming how enterprises build software, turning enterprise requirements into production-ready code with an agentic software development platform that can autonomously execute 80% of the quantum of software development work. We're backed by multiple tier 1 investors, and have proven success as founders of previous start-ups.

Location: Pune, India (In-Person) - Must be able to also support USA business hours

The Role

The role is to support our clients and ensure a stable environment across the full lifecycle: installation, ongoing upgrades, and day-to-day operation. The L2 Support Engineer works alongside L1 to triage and resolve issues, and escalates unresolved defects to engineering. It operates across Kubernetes, Docker, and the major cloud providers.

What Success Looks Like

• Customers' issues are resolved faster and escalated cleaner.
• Recurring problems turn into runbooks, dashboards, and alerts, not repeat tickets.
• Engineering trusts your escalations because they come with proof, not guesses.
• Customers trust your communication because it's clear, honest, and on time.

Areas of Ownership

• Deploy and install the platform into customer environments, and troubleshoot installation issues.
• Support ongoing upgrades and day-to-day operation, keeping customer environments stable.
• Work alongside L1 to triage and resolve customer-reported issues, driving them to resolution or escalation.
• Diagnose failures across the stack: compute, networking, storage, and the services running on it.
• Reproduce issues safely against live (often multi-tenant) environments using read-only diagnostics first.
• Build and maintain dashboards, monitors, and runbooks so recurring issues get faster to fix: or stop recurring.
• Write up clear, evidence-backed escalations and post-incident notes.
• Communicate status and resolution to customers clearly and on time.

Required Experience

• Distributed-systems debugging. Reason about a request crossing multiple services, queues, and network hops, and isolate which hop failed. You debug by forming a hypothesis and confirming it with evidence (logs, pod state, queue depth, DB rows), not by guessing.
• Kubernetes & Docker.
• Major cloud providers: GCP, AWS, and Azure. Hands-on with at least one deeply and able to work across the others: managed Kubernetes (GKE/AKS), cloud logging, IAM/auth basics, and cloud disk/storage behavior.
• Strong monitoring & observability practice. Fluent with an APM/observability stack (Datadog or equivalent): log queries, correlating across services by request/trace IDs, reading traces, and building dashboards and alerts. You reach for the data before theorizing.

Additional Skills & Experience

• Python and Redis literacy.
• Basic message queueing. Command transport runs over a message queue (Redis/rq). Comfort inspecting queue depth, backlogs, and stuck/failed jobs; concepts transfer from any broker.
• Networking & WebSockets. Many of our hardest issues are connection problems: WebSocket/Socket.IO drops, NAT/idle/LB timeouts, half-open sockets, DNS-vs-routing, TLS. Tell a transport fault from an application fault.
• SQL / PostgreSQL. Query operational tables to confirm what the system recorded.
• Source-control platforms. GitHub (incl. GitHub Enterprise Server), Azure DevOps, and/or GitLab, clone/push/pull, access tokens, app credentials, and their failure modes.
• CI/CD, Helm & deploy integrity. Many "sudden regressions" are a bad or partial deploy: check what version is actually running before chasing architecture theories. Helm and container deploy pipelines expected. ArgoCD is a plus.
• Secrets management. Comfort handling secrets, credentials, and certificates safely, ideally with Vault (strongly preferred).
• Linux and Windows. Workloads run on both; comfort triaging on each OS (process inspection, filesystem, basic networking).
• Methodical, evidence-first temperament. Hold several candidate causes at once, run the cheapest disconfirming check first, and never claim a root cause or fix you haven't proven.
• Multi-tenant safety mindset. Environments are shared and customer-owned: default to read-only diagnostics and understand blast radius before changing anything.
• Incident management & ticketing workflows: Jira or similar (a plus).
• Prior customer-facing support or SRE/on-call experience (a plus).

Hours & On-Call: please read

This is a customer support role, and the hours can be unconventional. Customers operate primarily in US time zones, so coverage is anchored to US business hours (roughly ET–PT). If you're based outside the US, expect your working day to shift accordingly.

Incidents don't keep office hours. Expect a rotating on-call schedule and occasional evening, early-morning, or weekend escalations outside a standard 9–5. We structure for it: rotations are shared fairly, on-call is compensated/time-off-in-lieu per policy, and we protect recovery time after heavy incidents.

If you're not comfortable with US-aligned hours and periodic off-hours on-call, this likely isn't the right role, and that's completely fine.

Our Culture

Who we are:

Led by two pioneering co-founders we are one of the fastest growing companies in the U.S., creating our own category of enterprise autonomous software development. We automate thousands of hours of software development for our customers, which includes strong representation within the Fortune 500.

How we work:

We move Blitzy Fast: Time is both our company's and our clients' most precious asset. We move quickly and decisively to innovate internally and deliver exceptional software externally.

Championship Mindset: We operate like a professional sports team. We win as a team by holding ourselves and each other to high standards, collaborating in-person, and remaining focused on the mission.

Passion for Invention: We're pushing the frontier of what's possible, requiring constant innovation and iteration.

We Work for the Customer: We focus on delivering outsized value to the customers we work with and expanding those relationships into deep, meaningful partnerships.

We believe in being 'everyday athletes'—taking care of ourselves so we can bring our best minds to work. We promote great sleep, movement, and restorative activities for optimal mental performance. It makes for a happier and more productive team.

Blitzy is an equal opportunity employer committed to building a diverse and inclusive team. We believe different perspectives make us stronger.

ROLES AND RESPONSIBILITIES:

We are looking for a Junior Data Engineer who will work under guidance to support data engineering tasks, perform basic coding, and actively learn modern data platforms and tools. The ideal candidate should have foundational SQL knowledge, basic exposure to Databricks. This role is designed for early-career professionals who are eager to grow into full data engineering responsibilities while contributing to data pipeline operations and analytical support.

Key Responsibilities-

• Support the development and maintenance of data pipelines and ETL/ELT workflows under mentorship.
• Write basic SQL queries, transformations, and assist with Databricks notebook tasks.
• Help troubleshoot data issues and contribute to ensuring pipeline reliability.
• Work with senior engineers and analysts to understand data requirements and deliver small tasks.
• Assist in maintaining documentation, data dictionaries, and process notes.
• Learn and apply data engineering best practices, coding standards, and cloud fundamentals.
• Support basic tasks related to Power BI data preparation or integrations as needed.

IDEAL CANDIDATE:

• Foundational SQL skills with the ability to write and understand basic queries.
• Basic exposure to Databricks, data transformation concepts, or similar data tools.
• Understanding of ETL/ELT concepts, data structures, and analytical workflows.
• Eagerness to learn modern data engineering tools, technologies, and best practices.
• Strong problem-solving attitude and willingness to work under guidance.
• Good communication and collaboration skills to work with senior engineers and analysts.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. Bajaj Finance Limited is one of India’s most diversified Non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

• 5+ years of hands-on ServiceNow development experience.
• 3+ years of dedicated, in-depth experience implementing, configuring, and customizing the ServiceNow SPM/ITBM suite.
• Technical Certifications:
• Must-Have: ServiceNow Certified Implementation Specialist – Project Portfolio Management (CIS-PPM).
• Strongly Required: ServiceNow Certified Application Developer (CAD).
• SPM Module Expertise (Hands-On):
• Demonstrated mastery of the PPM suite (Demand, Project, Portfolio, Resource Management).
• Proven experience with Application Portfolio Management (APM).
• Solid understanding and configuration experience with Agile Development 2.0 and its integration points.
• Platform Skills:
• Expert proficiency in ServiceNow scripting (both client-side and server-side).
• Strong knowledge of the ServiceNow platform architecture, including the Common Service Data Model (CSDM).
• Experience building and consuming REST/SOAP web services.
• Analytical Skills:
• Excellent problem-solving skills with the ability to analyze complex business requirements and translate them into technical designs.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with both technical teams and business leaders.

Preferred Qualifications:

• BS degree in Computer Science or Engineering or equivalent experience

Roles & Responsibilities

Roles and Responsibilities:

• SPM Module Implementation: Lead the design, configuration, development, and implementation of core SPM applications, including:
• Project Portfolio Management (PPM): Including Ideation, Demand, Project, Program, and Portfolio modules.
• Application Portfolio Management (APM): For application inventory, rationalization, and technology portfolio management.
• Agile Development 2.0: Configure and manage stories, epics, themes, and sprints, ensuring seamless integration with PPM.
• Resource Management: Develop and configure solutions for capacity planning, resource allocation, and time management.
• Financial Management: Assist in configuring cost models, budgets, and financial reporting related to projects and portfolios.
• Custom Development & Platform Expertise:
• Develop high-quality, scalable, and maintainable custom solutions using ServiceNow platform capabilities, including Business Rules, Client Scripts, UI Actions, UI Policies, and Flow Designer/Workflows.
• Utilize advanced scripting skills in JavaScript, Glide APIs (GlideRecord, GlideAjax), and HTML/CSS to deliver custom functionality.
• Serve as the technical SME for the SPM module, providing guidance on best practices and platform limitations.
• Integrations:
• Design and implement integrations between ServiceNow SPM and other enterprise systems (e.g., Jira, Azure DevOps, financial systems) using IntegrationHub, REST, and SOAP APIs.
• Stakeholder Collaboration & Support:
• Collaborate with business analysts and stakeholders to gather requirements, create technical designs, and deliver solutions that meet business needs.
• Provide advanced support for SPM applications, troubleshoot complex issues, and perform root cause analysis.
• Reporting and Analytics:
• Create sophisticated reports, Performance Analytics dashboards, and custom visualizations to provide stakeholders with actionable insights into portfolio health, project status, and resource utilization.
• Governance and Maintenance:
• Manage application upgrades, patching, and release cycles for the SPM suite.
• Ensure adherence to coding standards, development best practices, and effective use of update sets for deployments.

Product Management Internship – NeuraMach.AI

Location: Pune (Onsite) | Stipend: 0 – ₹15K/month | Duration: 3-6 months | Start: Immediate

About NeuraMach.AI

NeuraMach.AI is an AI-first technology company building adaptive systems using AI, ML, VR, and web/mobile development. Our mission is to transform how individuals engage with digital experiences—leveraging research-driven design, intelligent automation, and personalized interactions. Backed by professionals from top institutions, we are building next-gen tools that drive innovation and creativity.

We’re looking for a motivated Product Management Intern to join our Pune team. This is a full-time internship (3–6 months) with the potential for a full-time offer.

What you’ll do

Don multiple hats — work as a product intern, founders’ office associate, and problem-solver across teams.

Support product strategy, roadmap & execution.

Conduct market research, competitor mapping, and user analysis.

Collaborate with AI/ML/VR engineers for smooth development.

Define KPIs, draft feature specs & write user stories.

Assist in product launches & GTM execution.

Analyze user engagement data to propose improvements.

What we’re looking for

Students/recent grads in Business, CS, Engineering (or related).

Strong analytical mindset with a passion for AI-driven products.

Excellent communication & collaboration skills.

Bonus: exposure to Agile, UX, or wireframing tools

What you’ll gain

Direct experience building production-level AI systems.

1:1 mentorship from experienced AI professionals.

Opportunity to contribute to internal research & prototyping.

Flexible work culture, meaningful projects, and real ownership.

Certificate of completion + high chance of full-time placement.

Are you ready to revolutionize the manufacturing landscape? We're on the hunt for a dynamic OT-IT Expert who’s not just skilled but passionate about transforming operational technology! Join us in optimizing our manufacturing shop floors by auditing and enhancing infrastructure and connectivity. Your mission? Identify those sneaky gaps in our data collection architecture and ensure our machines and sensors talk smoothly to the cloud. If you thrive in IIoT environments and can navigate the complexities of communication protocols like a pro, we want you on our team!

Key Responsibilities:

1. Audit Like a Pro: Dive deep into our existing infrastructure and connectivity on the manufacturing shop floor.
2. Gap Detective: Identify gaps in our architecture for seamless data collection from machines and sensors to cloud systems.
3. Solution Architect: Design and propose the best-suited, cost-effective solution architectures based on your gap analysis.
4. Proposal Wizard: Develop and prepare detailed project proposals that impress stakeholders.
5. Supplier Negotiator: Identify and negotiate with suppliers for the required hardware and peripherals to bring your designs to life.
6. Challenge Anticipator: Plan ahead for potential implementation challenges and devise clever solutions.
7. Project Overlord: Oversee IIoT project implementations to ensure they stay on track and meet objectives.
8. Data Accuracy Guardian: Ensure the accuracy of captured data by validating against actual shop floor values.
9. Data Structurer: Develop and implement data format structuring and standard frameworks that enhance our operations.
10. Quality Assurance Champion: Perform thorough Quality Assurance (QA) on collected data before handing it over to our data engineers.

Required Skills and Experience:

• Extensive experience in IIoT projects involving field communication protocols (Modbus, OPC, PROFINET, PROFIBUS).
• Strong knowledge of PLC programming with hands-on experience in multiple PLC brands (Siemens, Allen-Bradley, Mitsubishi).
• Proficient in auditing and analyzing OT infrastructure like a seasoned expert.
• Expertise in cloud connectivity and data collection systems.
• Creative thinker with the ability to design scalable and cost-effective IIoT architectures.
• Strong negotiation skills to manage vendor relationships effectively.
• Exceptional problem-solving and forward-thinking abilities.
• Solid understanding of manufacturing processes and shop floor operations.
• Proven experience in data validation, structuring, and quality assurance.
• Familiarity with data engineering concepts and the ability to liaise with data engineering teams.

Preferred Qualifications:

• Bachelor's degree in Instrumentation, Information Technology, Electrical Engineering, or a related field.
• Relevant certifications in Industrial Automation or IIoT technologies.
• 5+ years of experience in OT/IT convergence projects within manufacturing environments.
• Experience with data standardization and framework development in industrial settings.

Key Attributes:

• Strategic thinker with a hands-on approach who can get things done.
• Excellent communication skills to connect with both technical and non-technical stakeholders.
• Proactive problem-solver with a history of successful project deliveries.
• Adaptable to rapidly evolving technology landscapes, ready for anything!
• Meticulous attention to detail, especially in data accuracy and quality.
• Strong analytical skills for data validation and structure optimization.

• Gathering information and documentation from clients
• Helping clients fill out immigration application forms
• Drafting submission letters
• Reviewing all documents to ensure they are accurate and meet government requirements
• Ensuring that deadlines are met
• Tracking the status of each application and keeping clients updated

We are looking for a full stack developer having expertise in web development, with experience in React, NodeJS, Postgres. Should also have experience with API development & integration.

Key responsibilities:

- Develop back-end components that are scalable and reusable which aligns

with the existing architecture.

- Integrate user-facing elements developed by front-end developers with server-

side logic.

- Design, build, test, and document code

- Coordinate with internal teams to understand user requirements and provide

technical solutions.

- Make architecture decisions that contribute to maintainable systems.

Skill(s) required:

- HTML , JavaScript , CSS , NodeJs, ReactJs, Redux, Redux Saga, Postgres, SQL,

Git

- Computer science graduates would be preferred

- Familiarity with front-end technologies (like JavaScript, HTML, Bootstrap, CSS,

and React.js)

- Basic understanding of tech stacks - Postgres & Git

- Ability to work independently is a must.

- To add new features according to the requirements, to work on regular updates

as per the latest technological advancements.

- A solid understanding of how web applications work including security, session

management

You will be responsible for:

- Architecting and building these applications, as well as coordinating with the

teams responsible for other layers of the product infrastructure.

- Building pixel-perfect, smooth UIs across both mobile platforms.

- Maintaining code and writing automated tests to ensure the product is of the

highest quality.

- Diagnosing and fixing bugs and performance bottlenecks for performance that

feels native.