11+ SOP Jobs in Pune | SOP Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Role: Mid–Senior Cloud Infrastructure Engineer

Type: Individual Contributor

Location: Baner, Pune

Experience: 4–9 years

About the Role

We are establishing a Mid–Senior Cloud Infrastructure Engineer CoE with a focus on cloud-native automation. As a Cloud Infrastructure Engineer, you will design, automate, and maintain AWS infrastructure using Terraform following IaC and platform engineering best practices.

Key Responsibilities

• Build, automate, and maintain AWS infrastructure using Terraform (remote state, modules, pipelines).
• Design secure, scalable AWS environments (VPC, EC2, IAM, ALB/NLB, S3, RDS, Lambda, ECS/EKS preferred).
• Create reusable Terraform modules for platform-wide standardization.
• Automate provisioning workflows for Linux and Windows environments.
• Integrate IaC into CI/CD (Jenkins/GitHub Actions/GitLab).
• Manage environment lifecycle: dev → test → stage → prod.
• Implement cost optimization, tagging strategies, and operational guardrails.
• Maintain infrastructure documentation and reusable patterns.
• Troubleshoot cloud deployments, networking, IAM policies, and automation issues.

Required Skills

• Strong hands-on experience with AWS services.
• Solid expertise with Terraform (workspaces, state mgmt, modules, CI/CD integration).
• Understanding of multi-tier architectures, networking, security groups, IAM.
• Familiarity with Linux/Windows system administration.
• Knowledge of scripting (Python/Bash/PowerShell).

Good to Have

• AWS Certified (SA / SysOps / DevOps — not mandatory).
• Experience with container orchestration (ECS/EKS).
• Experience with monitoring tools (CloudWatch, Grafana, Prometheus).

Soft Skills

• Strong analytical and troubleshooting capability.
• Ability to collaborate closely with DevOps/Platform teams.

NOTE: 2nd Technical round has to be taken F2F from Baner Office in Pune.

Shift timings : Afternoon

Job Summary

We are seeking an experienced Senior Java Developer with strong expertise in legacy system migration, server management, and deployment. The candidate will be responsible for maintaining, enhancing, and migrating an existing Java/JSF (PrimeFaces), EJB, REST API, and SQL Server-based application to a modern Spring Boot architecture. The role involves ensuring smooth production deployments, troubleshooting server issues, and optimizing the existing infrastructure.

Key Responsibilities

● Maintain & Enhance the existing Java, JSF (PrimeFaces), EJB, REST API, andSQL Server application.

● Migrate the legacy system to Spring Boot while ensuring minimal downtime.

● Manage deployments using Ansible, GlassFish/Payara, and deployer.sh scripts.

● Optimize and troubleshoot server performance (Apache, Payara, GlassFish).

● Handle XML file generation, email integrations, and REST API maintenance.

● Database management (SQL Server) including query optimization and schema updates.

● Collaborate with teams to ensure smooth transitions during migration.

● Automate CI/CD pipelines using Maven, Ansible, and shell scripts.

● Document migration steps, deployment processes, and system architecture.

Required Skills & Qualifications

● 8+ years of hands-on experience with Java, JSF (PrimeFaces), EJB, and REST APIs.

● Strong expertise in Spring Boot (migration experience from legacy Java is a must).

● Experience with Payara/GlassFish server management and deployment.

● Proficient in Apache, Ansible, and shell scripting (deployer.sh).

● Solid knowledge of SQL Server (queries, stored procedures, optimization).

● Familiarity with XML processing, email integrations, and Maven builds.

● Experience in production deployments, server troubleshooting, and performance tuning.

● Ability to work independently and lead migration efforts.

Preferred Skills

● Knowledge of microservices architecture (helpful for modernization).

● Familiarity with cloud platforms (AWS/Azure) is a plus.

·      The Objective:

You will play a crucial role in designing, implementing, and maintaining our data infrastructure, run tests and update the systems

·      Job function and requirements

o  Expert in Python, Pandas and Numpy with knowledge of Python web Framework such as Django and Flask.

o  Able to integrate multiple data sources and databases into one system.

o  Basic understanding of frontend technologies like HTML, CSS, JavaScript.

o  Able to build data pipelines.

o  Strong unit test and debugging skills.

o  Understanding of fundamental design principles behind a scalable application

o  Good understanding of RDBMS databases among Mysql or Postgresql.

o  Able to analyze and transform raw data.

·      About us

Mitibase helps companies find warm prospects every month that are most relevant, and then helps their team to act on those with automation. We do so by automatically tracking key accounts and contacts for job changes and relationships triggers and surfaces them as warm leads in your sales pipeline.

Hello,

Greetings for the day !!!

Tridat Technologies is hiring a “Marketing Executive" for one of the machinery manufacturing industry based @ Pune !!!

1.            Business

•             Responsible for achieving the assigned Revenue target

•             Identify prospects, follow up on business leads, field sales, use various sales strategies to close the deal.

•             Negotiate contracts and prepare sales proposals

•             Ensures repeat business through customer service & regular follow-up

•             Builds relationship with customers

•             Ensures collection of payment

2.             Marketing

•             Conduct market research and analysis to evaluate trends, brand awareness and competition ventures

•             Develop marketing literature, presentations and brochures.

•             Organize events and product exhibitions

•             Manage campaigns on social media

•             Educate customers on how the company products can benefit them financially.

•             Maintain professional and technical knowledge by attending educational workshops; review professional publications; establish personal networks; benchmark state-of-the-art practices; participate in professional societies.

3.            Reports

•             Maintain records of all sales leads, customer visits and customer database

•             Prepare weekly/monthly/quarterly reports comparing targets set against targets achieved.

COMPETENCIES

1.            Strategic thinking

2.            Achievement orientation

3.            Customer focus

4.            Market intelligence

5.            Negotiation skills

QUALIFICATIONS: MBA passed

EXPERIENCE: 3+yrs

WORKING MODE: Work from Office

WORKING DAYS: Monday to Saturday

SHIFT TIMINGS: 10am to 6pm

EMPLOYMENT MODE: Permanent

LOCATION: Pune (Pimpri & Chakan)

Job Description : 

• Strong knowledge of PHP web frameworks -Laravel, CodeIgnitor
• Must have 2 years of experience in PHP Laravel or Codelgnitor
• Understanding the fully synchronous behavior of PHP
• Understanding of MVC design patterns
• Thorough understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

1.       Strong knowledge in Front end scripting like EJS, JavaScript, Jquery

2.       Proficiency with fundamental front-end languages such as HTML, CSS.

3.       Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.

4.       Proficiency with server-side languages such as Python / Ruby / Java / PHP/ .Net

5.       Good Understand with database technology such as MySQL, Oracle, and MongoDB.

Joining: Immediate Joining

No of Vacancy: 1

Designation: PHP Laravel Full-stack Developer

Location- Pune, Maharashtra.

• 1-2 years of experience in related field preferred
• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Completes work independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Key Skills

• Extensive experience working in PHP.
• Experience with Laravel framework
• Should have a working knowledge of MySQL.
• Experience with Javascript, typescript.
• Must have knowledge of Java frameworks like ViewJS, AngularJS.
• Knowledge of JADE, Pug template.
• Strong debugging skills.
• Strong problem-solving skills.
• Ability to understand and make changes to existing code.

We are seeking a passionate DevOps Engineer to help create the next big thing in data analysis and search solutions.

You will join our Cloud infrastructure team supporting our developers . As a DevOps Engineer, you’ll be automating our environment setup and developing infrastructure as code to create a scalable, observable, fault-tolerant and secure environment. You’ll incorporate open source tools, automation, and Cloud Native solutions and will empower our developers with this knowledge. 

We will pair you up with world-class talent in cloud and software engineering and provide a position and environment for continuous learning.

We are seeking an experienced web developer to join our friendly team to participate in the development of the next-generation app.

You will take a lead role in the technical side of our company with room to grow as we continue to grow.

Technologies/Frameworks: PHP, Laravel, Lumen, mySQL/postgres, react,

Skills Required :

- Extensive experience in PHP and Laravel (OOP experience).

- REST APIs and Integrations technologies

- JSON Language and scripting

- Familiarity with Bitbucket (Git), Node

- Database Management tools such as MySQL.

- Comfortable working with JavaScript and jQuery

- Understanding of coding best practices.

What you'll do :

- Work with us to contribute and plan ideas for features and improvements to the platform. Write clean, functional code on back-end to develop new features, integrations and refine existing ones.

- Help to improve our platform by refactoring existing code (PHP/Laravel/JavaScript). Work with, and sometimes manage the work of external contract developers.

• Must have 5-8 years of experience in handling data
• Must have the ability to interpret large amounts of data and to multi-task
• Must have strong knowledge of and experience with programming (Python), Linux/Bash scripting, databases(SQL, etc)
• Must have strong analytical and critical thinking to resolve business problems using data and tech
•  Must have domain familiarity and interest of – Cloud technologies (GCP/Azure Microsoft/ AWS Amazon), open-source technologies, Enterprise technologies
• Must have the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Must have good communication skills
• Working knowledge/exposure to ElasticSearch, PostgreSQL, Athena, PrestoDB, Jupyter Notebook