11+ SOP Jobs in Pune | SOP Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Strong Consumer Insights / CX Analytics / Product Insights profile (behavioral/user/product/UX analytics)

Mandatory (Experience 1) - Must have 4+ years of experience in Customer Experience (CX) Analytics, Consumer Insights, Product Analytics, Behavioral Analytics, or UX Analytics, working on B2C digital products (Web/App) with a focus on understanding customer behavior, customer journeys, and experience improvement.

Mandatory (Experience 2) - Must have hands-on experience analyzing customer journeys, behavioral funnels, digital interactions, session-level behavior, clickstream data, and experience metrics to identify pain points, drop-offs, and optimization opportunities.

Mandatory (Experience 3) - Must have experience using CX and Digital Experience Analytics platforms such as Medallia, ContentSquare, Google Analytics (GA4) or similar tools for customer behavior analysis, journey mapping, and insight generation.

Mandatory (Experience 4) - Must have experience working closely with Product, Design, CX, Business, Marketing, and Research teams to generate insights, validate hypotheses, and drive customer experience improvements.

Mandatory (Experience 5 ) - Strong working knowledge of SQL and Python for data extraction, querying, analysis, exploratory data analysis, automation, and behavioral data interpretation. Ability to independently analyze large datasets, identify patterns, and generate actionable business insights.

Mandatory (Experience 6): Understanding of hypothesis-driven thinking and basic experimentation/A/B testing concepts, including interpreting results and distinguishing between correlation and causation.

Role Description

This is a full-time on-site role for a Design Engineer at Rawmart in Pune. The Design Engineer will be responsible for performing day-to-day tasks related to design engineering, mechanical engineering, computer-aided design (CAD), and product design. They will collaborate with cross-functional teams to ensure effective design and implementation of projects.

Qualifications

• Design Engineering and Mechanical Engineering skills
• Proficiency in Auto Computer-Aided Design (CAD)
• Proficiency in SOLIDWORKS, Inventor, CATIA V5, AutoCAD Smart Draw floor and plant
• layout planning GD&T, DFM, DFA, DFS, DFMA
• Experience in Product Design.
• Proficiency in 2D & 3D Design.
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work collaboratively in cross-functional teams
• Bachelor's degree in Engineering or relevant field

Job Summary:

Core Technical Skills

Strong JavaScript OR TypeScript experience (minimum 2 years)

Angular OR good balance of JS/TS + Angular skills

Understanding of HTTP requests & web technologies

Hands-on project experience in JavaScript ecosystem

Good to have (not mandatory):

Node.js

XPath

Puppeteer

Automation scripting exposure

Coding & Development Skills

Building and maintaining UI components

Writing clean, maintainable code

• Debugging & troubleshooting in production/test environments

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Thirega@ vysystems dot com - WhatsApp - 91Five0033Five2Three

PHP/Laravel Developer (WordPress)

Company Name: SiGa Systems Pvt. Ltd.

SiGa Systems is the fastest-growing IT software development company, that enables successful technology-based digital transformation initiatives for enterprises, to create a business that is connected, open intelligent, and scalable. We are an offshore Web development company with clients all across the globe. Since our inception in the year 2016, we have provided web and application development services for varied business domains.

Job Description in Brief: We are looking for 2 to 5 years of experience candidates proficient in PHP/ WordPress/Laravel/ CodeIgniter / to develop Websites and web applications in core PHP. The desired candidate would be involved in a full software/ website development life cycle starting from requirement analysis to testing. The candidate should be able to work in a team or should be able to handle projects independently.

Company Address: Office No. 101, Metropole, Near BRT Bus Stop, Dange Chowk, Thergaon, Pune, Maharashtra – 411 033

Company Website: https://sigasystems.com/

Qualification: BE/ B. Tech/ M. Tech/ MCA/ MCS/ MCM

Work Experience: 2 to 5 years

Annual CTC Range: As per company norms & Market Standard

Technical Key skills:

·        Expertise in MVC, PHP Framework (Laravel, CodeIgniter) WCF, Web API, and Entity Framework.

·        Proficient in jQuery, AJAX, Bootstrap,

·        Proficient in HTML5, CSS3, JavaScript, SQL Server, WordPress, MySQL.

·        Hands-on core PHP along with experience in AJAX, jQuery, Bootstrap, APIs

·        Experience with Project Management systems like Jira, Trello, Click, Bug herd, Basecamp, etc.

·        Experience in Shopify is preferred.

·        High proficiency with Git.

·        Experience with RESTful APIs

·        Experience with team handling.

·        Must have good communication skills.

Desired Competencies:

·        Bachelor’s degree in Computer Science or related field.

·        Hands-on experience in Core PHP along with working exposure in HTML, HTML 5, JavaScript, CSS, Ajax, jQuery, bootstrap, and APIs.

·        PHP Scripting with MVC architecture Frameworks like CodeIgniter and Laravel.

·        Knowledge of Linux, Web application development, and Quality software development.

·        Optimizing MySQL Queries and databases to improve the performance.

·        Excellent conceptual, analytical, and programming skills.

·        Knowledge of Object-Oriented Programming (OOPS) concepts with Smarty and AJAX.

·        Should be well versed with OS: Linux/ UNIX, Windows (LAMP and WAMP).

·        Good experience in Relational Database Management Systems, Database design, and Normalization.

·        Preference will be given if you hold working knowledge of Open Source like WordPress, Shopify, and other open-source e-commerce systems.

·        Good communication skills (spoken/written) will be a plus.

·        Must be technically and logically strong.

Industry: IT-Software / Software Services

Functional Area: IT Software – Design & Developer

Role Category: Developer

Role: PHP Developer/Laravel

Employment Type: Permanent Job, Full Time

Roles & Responsibilities:

·        Should be responsible for developing websites and Web Based Applications using Open-Source systems.

·        Monitor, manage, and maintain the server environments where PHP Laravel applications are hosted, ensuring optimal performance, security, and availability.

·        Integrate third-party APIs and services as needed.

·        Strong communication and interpersonal skills, with the ability to work effectively in a collaborative team environment.

·        Actively participate in quality assurance activities including design and code reviews, unit testing, defect fixes, and operational readiness.

·        Diagnose and resolve server-related issues, including those impacting the performance of Laravel applications. This includes debugging server errors, analyzing logs, and identifying root causes of downtime or slow response times.

·        Manage development projects from inception to completion autonomously and independently

·        Provide administrative support, tools, and documentation for specific development projects.

·        Design applications and database structures for performance and scalability.

·        Deliver accurate project requirements and timeline estimates, providing regular feedback and consistently meeting project deadlines.

·        Designing and implementing web-based back-end components that are high-performing and scalable.

·        Participating and improving development processes and tools for other development teams.

·        Playing a lead role in software design, architecture, requirements analysis, investigation of leading-edge technologies, and software development.

·        Contribute with ideas and efforts towards the project and work as part of a team to find solutions to various problems.

If this opportunity feels like the perfect match for you, don’t wait—apply now! Reach out to us via email or WhatsApp using the details below. Let’s connect and create something extraordinary together!

Contact Person Name: HR Riddhi

hr@ sigasystems. com

• Mandatory Modules: Inventory, Purchase Order, Order Management.

• Skill: Oracle Supply Chain Management Functional Consultant

• Hands-on experience in Oracle SCM 11i & R12 with good English (Written + Verbal) communication skills, team player, ready to travel / relocate & available at short notice.

• Should have extensively worked on Oracle EBS Support/implementation/upgrade Projects should be aware of the solution design, documentation, and AIM/OUM methodology.

• Expertise in Modules OM, Purchasing, Inventory. 

• Industry experience in Supply Chain Industry will be an added advantage.

• Ready to work in Shifts by rotation if required.

*Skill Required: Oracle EBS SCM Functional*

• Hands-on experience in backend programming languages.
• Experience in Python 3.X & Django is a must. Knowledge of .NET, Java, PHP is an added advantage.

• Hands-on experience in front-end technologies like Angular, jQuery, JavaScript, HTML, CSS, SCSS, etc.

• Experience with leading technical teams and acting as a technical mentor.
• Experience in client communication & reporting to the client-side management team.
• Experience in AWS is an added advantage.

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team 

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow. 

What you will be doing 

This position would be part of CORE product development team to work on:

• Development of new modules & functionality.
• Fixing of the production bugs for existing clients.
• Contribute in team meetings to provide suggestions or raise concerns where necessary
• Participate actively in Agile SCRUM & play the role that SCRUM team demands
• Participate in technology discussions to perform POC’s & help in scaling the application
• Provide technical guidance to other team members.

What you bring: 

Knowledge / Experience

• 3-5 Years of hands-on experience on Java with knowledge of Garbage Collector, JMS, Event Based programming, Collections, Java Streams, Spring Dependency Injection Framework.
• Experience in Angular 2+.
• Experience working with Spring and Hibernate frameworks.
• Working knowledge on application Servers (WildFly)
• Strong experience in REST Web Services.
• Good knowledge in writing DB queries (Oracle, SQL Server)
• Experience working in Unix/Linux environment and proven knowledge of scripting languages
• Exposure to MQ / AMQ messaging system.
• Sound knowledge of Design Patterns

Skills

• Desired to have knowledge of JMX
• Agile – SCRUM or XP or TDD methodology preferred.

Qualifications

• Bachelor’s degree in Computer Science or equivalent

Competencies

• Fluent in English
• Excellent communicator – ability to discuss technical solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail – track record of authoring high quality documentation
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the https://www.fisglobal.com/-/media/fisglobal/files/policies/privacy/online-privacy-notice/english.pdf?la=en">FIS Online Privacy Notice.

About Company

Espressif Systems is a multinational, fabless semiconductor company established in 2008, with headquarters in Shanghai and offices in Greater China, India and Europe. We have a passionate team of engineers and scientists from all over the world, focused on developing cutting-edge WiFi-and-Bluetooth, low-power, IoT solutions. Among our popular products are the ESP8266 and ESP32 series of chips, modules and development boards. Espressif has opened a Technology Center in Pune(Baner), India, which will focus on embedded software engineering and IoT solutions development for our growing customers.

At Espressif, communication, collaboration and innovation are of paramount importance. That's why professionals and engineers from around the world have chosen to further their careers at Espressif Systems. They are passionate and committed to developing innovative products. And they are here to ensure that fast,secure and green IoT technology can be available to all. Come and join Espressif, so that you, too, can partake in Espressif's mission in the IoT industry.

BASIC QUALIFICATIONS

• M.Tech/B. Tech in the field of VLSI/Electronics engineering. 
• Proficiency in UVM/SV and C/C++ based functional verification 
• Experience in UPF based low power design verification
• Automation skills in PERL and/or TCL and/or Shell* 
• Team player, with good problem solving and communication skills. 

JOB DESCRIPTION 

• Drive functional verification at IP/SoC level using UVM/SV test bench
• Work closely with design team to define comprehensive feature test plans
• Perform functional and code coverage for logic verification sign-off
• Must have worked on ARM/RISC-V CPU based designs
• Must have performed gate level sim at SoC level
• Pre and Post-silicon debug/validation experience will be a plus

INTERPERSONAL SKILLS:

• Energetic, self-motivated
• Pro-active, oriented on execution
• Attentive to details and quality
• Team player
• Good communications and reporting skills