11+ SOP Jobs in Pune | SOP Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Job Title : Oracle Analytics Cloud (OAC) / Fusion Data Intelligence (FDI) Specialist

Experience : 3 to 8 years

Location : All USI locations – Hyderabad, Bengaluru, Mumbai, Gurugram (preferred) and Pune, Chennai, Kolkata

Work Mode : Hybrid Only (2-3 days from office or all 5 days from office)

Mandatory Skills : Oracle Analytics Cloud (OAC), Fusion Data Intelligence (FDI), RPD, OAC Reports, Data Visualizations, SQL, PL/SQL, Oracle Databases, ODI, Oracle Cloud Infrastructure (OCI), DevOps tools, Agile methodology.

Key Responsibilities :

• Design, develop, and maintain solutions using Oracle Analytics Cloud (OAC).
• Build and optimize complex RPD models, OAC reports, and data visualizations.
• Utilize SQL and PL/SQL for data querying and performance optimization.
• Develop and manage applications hosted on Oracle Cloud Infrastructure (OCI).
• Support Oracle Cloud migrations, OBIEE upgrades, and integration projects.
• Collaborate with teams using the ODI (Oracle Data Integrator) tool for ETL processes.
• Implement cloud scripting using CURL for Oracle Cloud automation.
• Contribute to the design and implementation of Business Continuity and Disaster Recovery strategies for cloud applications.
• Participate in Agile development processes and DevOps practices including CI/CD and deployment orchestration.

Required Skills :

• Strong hands-on expertise in Oracle Analytics Cloud (OAC) and/or Fusion Data Intelligence (FDI).
• Deep understanding of data modeling, reporting, and visualization techniques.
• Proficiency in SQL, PL/SQL, and relational databases on Oracle.
• Familiarity with DevOps tools, version control, and deployment automation.
• Working knowledge of Oracle Cloud services, scripting, and monitoring.

Good to Have :

• Prior experience in OBIEE to OAC migrations.
• Exposure to data security models and cloud performance tuning.
• Certification in Oracle Cloud-related technologies.

Title: Senior VDI Consultant – Citrix/Azure/VMware

Location: Pune,balewadi

Shift: 3:30 PM – 12:30 AM IST (Aligned to US ET support window)

Fill time role

About:Join the core team delivering 24x7 operational support for a large-scale Virtual Desktop and Applications environment supporting 90,000–100,000 users and 50,000+ VMs across Citrix, Azure, and VMware platforms.

Key Responsibilities

• Provide advanced support, monitoring, and maintenance for Citrix Virtual Apps and Desktops, Azure Virtual Desktop, and VMware environments.
• Lead efforts to enhance image management, patching, provisioning, and migration processes.
• Manage incident triage, root cause analysis, and documentation within ITSM tools.
• Create and maintain PowerShell scripts and other automation solutions for routine tasks.
• Collaborate with US and offshore teams for seamless 24x7 support operations.
• Prepare daily and weekly operational reports summarizing key metrics, incidents, and improvement opportunities.
• Participate in client review meetings to discuss performance and backlog reduction.

Required Skills & Qualifications

• 7+ years in End User Compute (EUC) operations with 5+ years on Azure, Citrix, and VMware platforms.
• Proven experience in Citrix Virtual Apps and Desktops, Azure Virtual Desktop, VMware Horizon, and Windows OS troubleshooting.
• Strong proficiency in PowerShell scripting for automation and reporting.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Hands-on experience with ITSM tools (ServiceNow, Remedy, etc.).
• Excellent communication skills for collaboration in distributed teams.
• Ability to work independently and drive technical improvements.

Preferred Skills

• Expertise in Citrix Cloud, Citrix Studio, MCS/PVS, and advanced troubleshooting.
• Experience supporting large-scale enterprise virtual desktop environments (50k+ users).
• Exposure to automation and orchestration frameworks in VDI environments.

Reporting

• Submit daily operational summaries and weekly performance reports covering trends, incidents, and process improvements.
• Collaborate with the Domestic CVS Operations Manager (US) for review meetings and escalation handling.

Why Join

• Opportunity to be part of a flagship virtualization project from its foundation phase.
• High-visibility role with potential to grow into a team lead as the project scales to 15–20 members in 2026.
• Work with a global team managing one of the largest Citrix/Azure VDI environments.

Job Description   - Omniflow and Java Developer

Should have working experience between 6-8 years in Java development

Mandatory skills are good knowledge of object oriented concepts, experience of working on Spring boot application, should have worked on hibernate ORMS and candidate must have clear understanding of database concepts

Optional skills include knowledge of angular framework and postgreSQL database

Good to have knowledge of jBPM open source workflow

Qualifications

Master or Bachelor degree in Engineering/Computer Science /Information Technology

Additional Information

Skills and Competencies:
Strong documentation skills
Excellent communication skills, both written and verbal
Decision making and problem solving skills
Good organizational skills        

JOB DESCRIPTION:-

Responsibilities:

• Strong experience in Compensation Management -

• Strong experience in Variable Pay

• Strong Experience in Employee Central

• Experience in configuring Compensation, Variable Pay templates

• Experience in Route Map and Rating Scales

• Experience in Merit Guidelines, Lookup table, Eligibility rules, Budgeting and Performance Forms integration

• Experience in configuring merit and Variable Pay statement templates

• Strong experience in MDF Objects, Position Management, Business rules, workflows and RBP.

• Act as a Subject Matter Expert for various assigned modules within the SuccessFactors system.

• Assist with system changes from the solution phase through development, testing, implementation, and post go-live support.

• Perform and/or assist with manual data uploads where necessary.

• Lead the design, testing and support of Compensation, Variable Pay, PMGM and Employee Central modules

• Troubleshoot and resolve end user support tickets

• Partner on yearly cycles within HRIS for Performance Reviews and Compensation Planning.

• Act as a leader within the HRIS team, providing training and support to other team members as needed.

• Contribute to the development and maintenance of internal documentation.

• Experience in Role Based Permissions

• Working experience in Reporting, user stories, Dashboards

• Should have experience in client handling and educating the business teams on the compensation process and new changes

Experience

• 5+ years of Support experience in SAP SuccessFactors, particularly Compensation Management, Performance & Goal Management and Employee Central.

• Experience working in a Global HR environment.

• Strong communication, problem-solving, and project handling skills.

• Certification in Compensation/Variable Pay/PMGM/ Employee Central is an added advantage.

• Strong experience in Client handling.

• A job description for an SAP subject matter expert (SME) may include the following skills and responsibilities:
• Analytical and problem-solving skills: SMEs need to be able to analyze complex problems, identify patterns, and propose solutions. 
• 
  
• Communication skills: SMEs need to be able to share their expertise with others, including in meetings, training sessions, and seminars. They may also need to interact with customers. 
• 
  
• Commitment to relevancy: SMEs need to keep up with changes in industry practices and protocols. 
• 
  
• Continuous learning and adaptability: SMEs need to be eager to learn and stay current with the latest updates. 
• 
  
• SAP functional skills: SMEs need to have a deep understanding of SAP modules. 
• 
  
• Process standardization: SMEs may be responsible for standardizing processes and ensuring proper alignment within their area of the business. 
• 
  
• Identifying and fixing operational issues: SMEs may identify and fix operational issues that staff face on a daily basis

Software Development Engineer:

Major Responsibilities:

• Translation of complex functional requirements into technical requirements, implementing and maintaining a coherent and progressive development strategy for our product line
• Design, develop and maintain complex systems using best of the breed development practices and technology.
• Responsible for the over-all software development life cycle.
• Delivery of High Quality, Scalable and Extensible systems and applications on-time and on-budget.
• Adoption and Evolution of the software engineering practices and tools within the organization
• Keep in sync with the latest technology developments and open source offerings. Evaluate and adopt them for solving business problem of organization.
• Collaborate with other technology and business teams within the organization to provide efficient robust solutions to the problems.
• Drive and manage the bug triage process
• Report on status of product delivery and quality to management, customer support and product teams.

Desired Skills

• Strong programming, debugging, and problem-solving skills
• Strong understanding of data structures and algorithms
• Sound understanding of object-oriented programming and excellent software design skills.
• Good experience of SOA/Microservices/Restful services and development of N-tier J2EE / JavaSpringboot applications (API’s).
• Strong understanding of database design and SQL (mySql/mariaDB) development
• Good to have knowledge of NoSQL technologies like MongoDB, Solr, Redis, Cassandra or any other NoSQL database
• Knowledge of design patterns and good to have experience of large-scale applications
• Should have experience in Apache Kafka, RabbitMQ or other Queueing systems.

Ideal Experience

• 3 to 8 years of industry experience.
• Bachelors or Master’s Degree in Computer Science/ IT
• Drive discussions to create/improve product, process and technology
• Provide end to end solution and design details
• Lead development of formalized solution methodologies
• Passion to work in startup like environment

Personal Characteristics

• Passion and commitment
• Strong and excellent software design intellect
• High integrity
• Self-starter

1. AWS Cloud Solutions: We expect you to have a strong understanding of AWS services and how to architect solutions using them.
2. Use of DynamoDB, S3, Vault, Lambda, or other AWS infrastructure components.
3. Design scalable, highly available, and fault-tolerant cloud architectures.
4. Continuous Integration and Deployment (CI/CD): Understanding CI/CD pipelines and tools like AWS CodePipeline, CodeCommit, and CodeDeploy is essential. 
5. Advanced concepts in React Native. 

About the job

o  Candidate will be in leading role to thoroughly understand client requirements and expedite functional and technical design for the overall planning solution; lead team of experienced and novice to deliver solutions meeting client expectations. 

o  Candidate must be well versed with Feedstock ranking (Indifference), Rolling Plans, Back-casting, configuration selection and plant debottlenecking studies, update of multi-period, multi-plant linear programming models. 

o  Candidate should have worked in Refinery and Petrochemical companies (in Production Planning, Technical Services division) and /or delivered Planning solution to Oil and Gas clients in consulting assignments. 

o  Candidate should have knowledge of refinery / petrochemicals plant configurations, their economics, blending operations, yield accounting, crude blending, product distribution, crude arrival sequencing.

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving our clients’ toughest technology problems, and a commitment to continuous improvement. We focus on three broad areas of digital services: User Experience (UI/UX, Commerce); Engineering (QE/Automation, Cloud, Product/Platform); and Data (Foundation, Analytics, and AI/ML), and have deep expertise in BFSI, healthcare, and life sciences.

Apexon is backed by Goldman Sachs Asset Management and Everstone Capital.

To know more about us please visit:  https://www.apexon.com/" target="_blank">https://www.apexon.com/

Responsibilities:

• C# Automation engineer with 4-6 years of experience to join our engineering team and help us develop and maintain various software/utilities products. 
• Good object-oriented programming concepts and practical knowledge. 
• Strong programming skills in C# are required. 
• Good knowledge of C# Automation is preferred. 
• Good to have experience with the Robot framework.
• Must have knowledge of API (REST APIs), and database (SQL) with the ability to write efficient queries.
• Good to have knowledge of Azure cloud. 
• Take end-to-end ownership of test automation development, execution and delivery. 

Good to have: 

• Experience in tools like SharePoint, Azure DevOps

.

Other skills:    

• Strong analytical & logical thinking skills. Ability to think and act rationally when faced with challenges. 

Position Name: Software Developer

Required Experience: 3+ Years

Number of positions: 4

Qualifications: Master’s or Bachelor s degree in Engineering, Computer Science, or equivalent (BE/BTech or MS in Computer Science).

Key Skills: Python, Django, Ngnix, Linux, Sanic, Pandas, Numpy, Snowflake, SciPy, Data Visualization, RedShift, BigData, Charting

Compensation - As per industry standards.

Joining - Immediate joining is preferrable.

Required Skills:

• Strong Experience in Python and web frameworks like Django, Tornado and/or Flask
• Experience in data analytics using standard python libraries using Pandas, NumPy, MatPlotLib
• Conversant in implementing charts using charting libraries like Highcharts, d3.js, c3.js, dc.js and data Visualization tools like Plotly, GGPlot
• Handling and using large databases and Datawarehouse technologies like MongoDB, MySQL, BigData, Snowflake, Redshift.
• Experience in building APIs, Multi-threading for tasks on Linux platform
• Exposure to finance and capital markets will be added advantage. 
• Strong understanding of software design principles, algorithms, data structures, design patterns, and multithreading concepts.
• Worked on building highly-available distributed systems on cloud infrastructure or have had exposure to architectural pattern of a large, high-scale web application.
• Strong understanding of software design principles, algorithms, data structures, design patterns, and multithreading concepts.
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

Company Description:

Reval Analytical Services is a fully-owned subsidiary of Virtua Research Inc. US. It is a financial services technology company focused on consensus analytics, peer analytics and Web-enabled information delivery. The Company’s unique combination of investment research experience, modeling expertise, and software development capabilities enables it to provide industry-leading financial research tools and services for investors, analysts, and corporate management.

Website: http://www.virtuaresearch.com" target="_blank">www.virtuaresearch.com