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ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Position: QA Engineer – Jupiter

Location: Pune / Mumbai

Notice Period: Immediate to 30 Days

Experience: 5–8 Years

About the Role

We are looking for a passionate and detail-oriented QA Engineer to join our team for the Jupiter project. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a deep understanding of quality assurance principles. You will play a key role in ensuring our applications meet the highest standards of quality, performance, and reliability.

Key Responsibilities

• Perform functional, integration, regression, and system testing for complex technical projects.
• Develop, execute, and maintain test cases and test scripts.
• Collaborate closely with developers, business analysts, and project managers to understand requirements and ensure test coverage.
• Identify, log, and track defects through the software development lifecycle.
• Conduct exploratory testing to uncover edge cases and usability issues.
• Participate in release validation, UAT, and production support activities.
• Provide detailed test reports and communicate results to stakeholders.
• Apply QA methodologies and best practices to improve overall product quality.

Required Skills & Qualifications

• 5–8 years of hands-on QA experience in testing complex software systems.
• Strong understanding of QA theory, processes, and methodologies.
• Solid system thinking and analytical skills.
• Good understanding of SQL and Linux fundamentals.
• Excellent verbal, written, and numerical communication skills.
• Ability to work independently and in a fast-paced team environment.

Nice to Have

• Experience in the Finance / Banking domain.
• Basic programming or automation skills.
• Hands-on experience in Exploratory Testing.
• Experience supporting UAT or production environments.

Knowledge & Experience:

• Providing Technical leadership and guidance to Teams In Data and Analytics engineering solutions and platforms 
• Strong problem-solving skills and the ability to translate business requirements into actionable data science solutions. 
• Excellent communication skills, with the ability to effectively convey complex ideas to technical and non-technical stakeholders. 
• Strong team player with excellent interpersonal and collaboration skills. 
• Ability to manage multiple projects simultaneously and deliver high-quality results within specified timelines. 
• Proven ability to work collaboratively in a global, matrixed environment and engage effectively with global stakeholders across multiple business groups.

Relevant Experience:

• 12+ years of IT experience in delivering medium-to-large data engineering, and analytics solutions
• Min. 4 years of Experience working with Azure Databricks, Azure Data Factory, Azure Data Lake, Azure SQL DW, Azure SQL, Power BI, SAC and other BI, data visualization and exploration tools
• Deep understanding of master data management & governance concepts and methodologies
• Experience in Data Modelling & Source System Analysis 
• Familiarity with PySpark 
• Mastery of SQL 
• Experience with Python programming language used for Data Engineering purpose. 
• Ability to conduct data profiling, cataloging, and mapping for technical design and construction of technical data flows. 
• Preferred but not required - 
• Microsoft Certified: Azure Data Engineer Associate 
• Experience in preparing data for Data Science and Machine Learning 
• Knowledge of Jupyter Notebooks or Databricks Notebooks for Python development 
• Power BI Dataset Development and Dax 
• Power BI Report development 
• Exposure to AI services in Azure and Agentic Analytics solutions

We’re hiring a Full Stack Developer with strong hands-on experience in Java, Spring Boot, and Angular to join our growing tech team.

🔧 What You'll Do

• Design and develop scalable full stack web applications
• Write clean, maintainable code using Java (Spring Boot) and Angular
• Collaborate with cross-functional teams to deliver high-quality features
• Optimize applications for performance and security
• Participate in code reviews and technical discussions

✅ What We’re Looking For

• 5+ years of professional experience in full stack development
• Strong expertise in Java, Spring Boot, and Angular
• Solid understanding of REST APIs, Microservices, and frontend integration
• Knowledge of databases and version control (Git)
• Excellent problem-solving and communication skills
• Immediate joiners are highly preferred

• Hands-on experience with React Native (2+ years).
• Experience with popular React workflows (such as Flux or Redux).
• Integrating backend REST APIs
• Passion about complex, interactive applications with a thoughtful UX/UI.
• Should be able to understand project requirements thoroughly.
• A deep understanding of the importance of building maintainable, efficient, clean code, while balancing the urgency of business needs.
• Collaborative attitude and experience working with cross-functional teams.

• Responsible for driving & delivering cross-platform mobile applications.
• Responsible for architecting, solutioning of the project in the requirement phase;
• Responsible for working with the team & enhancing the collaboration, adding value to the project with critical thinking on project design.
• Responsible for integrating the REST APIs

• 5+ years of industry experience in developing mobile applications, web and/or large-scale enterprise products
• Mobile Development Experience: Swift, Objective-C, and Xcode
• Familiarity with Apple Human Interface Guidelines
• Experience with standard mobile architectures (MVC, MVVM, MVP, etc)
• Ability to effectively apply software design patterns and architectural principles
• Knowledgeable in building complex user interfaces
• Skillful at writing effective unit and behavioral tests
• Experience with software development processes (Agile, Scrum, Kanban, etc)