11+ SOP Jobs in Pune | SOP Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

.NET Developer - Healthcare

About the Role

We are seeking an experienced .NET Developer with healthcare industry experience to join our team. In this role, you will be responsible for designing, developing, and maintaining healthcare applications using Microsoft .NET technologies.

Key Responsibilities

Develop and maintain healthcare applications using C#, .NET Framework, .NET Core, and ASP.NET

Design and implement database structures for healthcare data using SQL Server

Integrate with healthcare systems and standards (HL7, FHIR, DICOM, etc.)

Ensure HIPAA compliance and data security in all applications

Collaborate with cross-functional teams including product managers, UX designers, and QA engineers

Participate in code reviews and maintain high-quality coding standards

Troubleshoot, debug, and optimize application performance

Stay current with emerging technologies and healthcare IT trends

Requirements

3-5 years of professional experience in .NET development

Proven experience developing healthcare applications

Strong knowledge of C#, ASP.NET, MVC, Web API, and Entity Framework

Experience with SQL Server and database design

Familiarity with healthcare data standards (HL7, FHIR, DICOM)

Understanding of HIPAA compliance requirements

Experience with frontend technologies (HTML5, CSS3, JavaScript, Angular or React)

Knowledge of Azure or AWS cloud services

Bachelor's degree in Computer Science, Information Technology, or related field

Preferred Qualifications

Experience with healthcare EHR/EMR systems

Knowledge of medical terminology and healthcare workflows

Experience with Agile/Scrum methodologies

Certifications in Microsoft technologies or healthcare IT

Experience with DevOps practices and CI/CD pipelines

Our client is a rapid growth stage Edtech start-up focused on solving the teacher shortage crisis in the US education system using technology by bringing teachers to the classrooms and giving them access to the right tools to teach students in a highly engaging manner.

The organization is a radically open-minded company that is scaling fast. They are a team focused on high performance, dynamism and embodying a collaborative culture at all levels. Teammates can have open, honest discussions that drive the company toward the mission. The company is in a stage of fast growth that will continue to open up new challenges and opportunities for the teams.

They have a development center in Mumbai and they are looking to scale up the teams in Pune and Bangalore as well.

What does the role entail:

• Design and implement test automation frameworks to ensure that the testing process is efficient, effective, and can be maintained over time.

• Analyse test results to identify areas for improvement in our educational product. You will work closely with the development team to identify and resolve any issues.

• Collaborate with other teams, such as development, product management, and user experience, to ensure that the testing process is integrated with the overall product development process

• Work to continuously improve the testing process, identifying opportunities to streamline and automate testing tasks.

Responsibilities:

• Design, develop, and implement comprehensive test plans and strategies for software products.

• Write, execute, and maintain automated test cases using a Selenium with Java and commercial automation tool (e.g.TestComplete, UFT, etc.).

• Evaluate and recommend automation tools and technologies and continuously assess their effectiveness.

• Work with stakeholders to define project requirements, timelines, and deliverables.

• Develop and implement automation standards and processes.

• Write code to automate the testing process, including the creation of test harnesses, stubs, and drivers.

• Collaborate with developers to identify areas for improvement in the development process.

• Understand how all components and interfaces of the product work together.

Must have skills:

• Bachelor's or master's degree in computer science, Information Technology, or a related field.

• 5 years of experience in the automation testing field.

• Strong coding and scripting skills in one or more OOPs programming languages (Java, Python, JavaScript, C#).

• Experience with enterprise commercial automation tools (Codeless tool) like TOSCA, TestComplete, Katalon, UFT etc.

• Expertise in Selenium WebDriver with Java Mandatory.

• Automation experience with CRM/ERP applications like Microsoft Dynamics 365.

• Experience in writing clear, concise and comprehensive test plans, test cases and test scripts.

• Practical experience in all types of testing including exploratory, functional and non-functional testing such as performance, reliability and security.

• Experience utilizing and testing web services, especially REST services.

• Familiar with build and continuous integration tools like Jenkins, Azure DevOps.

Note:

• Should have hands-on core knowledge of Java.
• Must have min 3-5 years of experience.

Kindly do not apply otherwise.

Candidates must also fill out this form to start their processes. -> https://forms.gle/mBUAdg2NfrL6DF479

Looking for 5+ years of experienced Java developers to work on a new-age lending finance company based in Pune. We empower established banks with the lending ecosystem of the future. Backed by HDFC, we are on a mission to grow our current transactional amount of 13 Bn+ to tenfolds in the near future.

Our tech stack is one of the most exciting and ahead of its times where we would be expecting you to get your hands practical on these things.

- Ability to communicate effectively verbally and in writing.

- Mentoring junior developers with code reviews design reviews and unit tests.

- Code Versioning (Git, Bitbucket)

- Java

• Collections

• Multi-threading, Background Scheduling

• Design & Architecture patterns

• Springboot, MVC, API-first philosophy

• Understanding fundamental design principles behind a scalable application

• Work with database versioning concepts using Java.

- Api Gateways - APiCurio, Kong, Open API Concept

- Redis, Kafka, ElasticSearch

- DB - PSQL, Aurora, MongoDB

- Deployment - basic understanding of Docker, Kubernetes, Terraform AWS

- Alerting & Monitoring - grafana, elasticsearch, kibana, fluentd, prometheus

Although the full list of the tech stack is very vast, and we've multiple developers for each part of the stack, we would expect any senior role to understand the basics of other services end of the day, but be fluent in Core Java.

• Mandatory Modules: Inventory, Purchase Order, Order Management.

• Skill: Oracle Supply Chain Management Functional Consultant

• Hands-on experience in Oracle SCM 11i & R12 with good English (Written + Verbal) communication skills, team player, ready to travel / relocate & available at short notice.

• Should have extensively worked on Oracle EBS Support/implementation/upgrade Projects should be aware of the solution design, documentation, and AIM/OUM methodology.

• Expertise in Modules OM, Purchasing, Inventory. 

• Industry experience in Supply Chain Industry will be an added advantage.

• Ready to work in Shifts by rotation if required.

*Skill Required: Oracle EBS SCM Functional*