11+ SOP Jobs in Pune | SOP Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Position: Business Analyst

Experience: 2+ years

Industry: Healthcare

Education: Bachelor’s degree in Computer Engineering or related field

Role Overview:

We are seeking a skilled and motivated Business Analyst with expertise in the healthcare domain. The ideal candidate will have a strong technical background, excellent analytical skills, and the ability to bridge the gap between business requirements and technical solutions. You will play a pivotal role in driving impactful healthcare projects by analyzing, documenting, and improving processes.

Key Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements in the healthcare domain
• Develop clear and detailed business requirement documents (BRDs), functional specifications, and workflows
• Conduct gap analysis and recommend solutions to enhance healthcare systems and processes
• Work closely with development teams to translate business needs into technical solutions
• Ensure compliance with healthcare regulations and standards (e.g., HIPAA, HL7)
• Create and execute test plans to validate system functionality and performance
• Assist in the implementation and adoption of new healthcare software and tools
• Provide training and support to users for new systems or processes
• Continuously monitor and evaluate project outcomes to identify opportunities for improvement

Key Skills and Qualifications:

• Bachelor’s degree in Computer Engineering or a related field
• 2+ years of experience as a Business Analyst in the healthcare domain
• Strong understanding of healthcare systems, processes, and regulatory requirements
• Proficient in tools like MS Office, JIRA, Confluence, or other project management software
• Familiarity with data analysis tools and healthcare standards like HL7, ICD, or FHIR
• Excellent communication and interpersonal skills to interact with stakeholders at all levels
• Strong problem-solving and analytical skills with attention to detail
• Ability to manage multiple tasks and work in a fast-paced environment
• Knowledge of Agile methodologies

Preferred Qualifications:

• Certification in Business Analysis (e.g., CBAP, CCBA or any other relevant certification)
• Experience with Electronic Health Records (EHR) or Hospital Management Systems (HMS)

What We Offer:

• Competitive salary and benefits
• A collaborative and innovative work environment
• Opportunities for professional growth and development

If you are passionate about leveraging your analytical skills to transform healthcare systems, we would love to hear from you! 

Role - RSA Archer Technial Specialist 

Location preferred - Bangalore + key metro 

Exp Band - 10 + 

JD 

Experience in application development using the Archer platform

• Proficiency in Archer configuration, including custom fields, rules, and workflows
• Strong understanding of GRC concepts and the business context of Archer solutions
• Experience with web technologies including HTML, JavaScript, and CSS
• Familiarity with integration techniques and APIs
• Excellent problem-solving and analytical skills
• Able to work independently and collaboratively in a fast-paced environment
• Strong communication skills to interact with various stakeholders effectively

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

TVARIT GmbH develops and delivers solutions in the field of artificial intelligence (AI) for the Manufacturing, automotive, and process industries. With its software products, TVARIT makes it possible for its customers to make intelligent and well-founded decisions, e.g., in forward-looking Maintenance, increasing the OEE and predictive quality. We have renowned reference customers, competent technology, a good research team from renowned Universities, and the award of a renowned AI prize (e.g., EU Horizon 2020) which makes TVARIT one of the most innovative AI companies in Germany and Europe.

Requirements:

• Python Experience: Minimum 3+ years.
• Software Development Experience: Minimum 8+ years.
• Data Engineering and ETL Workloads: Minimum 2+ years.
• Familiarity with Software Development Life Cycle (SDLC).
• CI/CD Pipeline Development: Experience in developing CI/CD pipelines for large projects.
• Agile Framework & Sprint Methodology: Experience with Jira.
• Source Version Control: Experience with GitHub or similar SVC.
• Team Leadership: Experience leading a team of software developers/data scientists.

Good to Have:

• Experience with Golang.
• DevOps/Cloud Experience (preferably AWS).
• Experience with React and TypeScript.

Responsibilities:

• Mentor and train a team of data scientists and software developers.
• Lead and guide the team in best practices for software development and data engineering.
• Develop and implement CI/CD pipelines.
• Ensure adherence to Agile methodologies and participate in sprint planning and execution.
• Collaborate with the team to ensure the successful delivery of projects.
• Provide on-site support and training in Pune.

Skills and Attributes:

• Strong leadership and mentorship abilities.
• Excellent problem-solving skills.
• Effective communication and teamwork.
• Ability to work in a fast-paced environment.
• Passionate about technology and continuous learning.

Note: This is a part-time position paid on an hourly basis. The initial commitment is 4-8 hours per week, with potential fluctuations.

Join TVARIT and be a pivotal part of shaping the future of software development and data engineering.

Channel Partner Executive / Manager JD

Key Responsibilities

• To develop Channel as a separate entity with defined Sales Target
• Identify and Onboard new channel partners
• Collaborate with sales team
• Manage the performance of existing partners and develop strategies to improve revenue
• Develop and maintain relationships with partners
• Identify and resolve conflicts
• Developing new sales channels
• This assignment begins with Channel development in India and USA

Qualification

• MBA Marketing / IB
• Experience of SAAS product company preferred
• Channel development and management experience
• Proficiency in Customer Relationship Management (CRM)
• Strong problem solving and negotiation skills

Strategic Vendor Alliance – AWS Practice Lead and Overall P&L owner for India Business and Drive Profitability.

A) Managing the AWS Practice for Clients and executing the strategic business plan for the company and channel partners ecosystem with regards to different Services of AWS.

B) Built key relationships with various segment leaders in AWS from the Commercial and Public Sector and create Client led AWS Solutions for Partners to make simplifying cloud approach for customers.

C) Building a predictable pipeline of joint opportunities via differentiated proposition to the customers and Partners by working with AWS on a unique offerings specifically to Client.

D) Drive SMB focus approach for AWS which contributes 50%of Clients overall Business using ready to use cloud bundles for various workloads

E) Own the relationship map, drive and monitor cadence meetings, both with Internal Sellers and Channel Partners measured by different parameters on Incremental growth ,customer acquisition, partners onboarding, Manage Services led approach ,migration and deployment ,success of each GTM

F) Lead a Team of Product Mangers (who will drive specific GTM like SAP on AWS , SMB Scale Drive, Education focus,Cloud Front Drive- CDN bundle , Strategic Workloads like Microsoft Workload,DC Migration ,DR on Cloud)

G) Managing Partner Profitability metrics by creating various different avenues from recurring resale consumption and services led engagement for partners.

H) Worked on Long Term direction of the company business plan to drive Incremental Growth.

I)Collaborate with internal peers within the company to build cloud business model,how to attach manage services to various services of the Hyperscaler in building the framework.

Our client is the fastest growing company in the space of student mobility in Asia Pacific as per Financial times.

Job Location : Pune

More about them

- Long-term accommodation booking platform for students (think booking.com for student housing).

- Helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, nonstandardized and cumbersome paperwork, and broken payment process.

- Leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities.

- Growing rapidly and targeting $400M in annual gross bookings value by 2022.

Key responsibilities

Design and Build
Designing and developing user interface components and implementing
them following well-known Javascript (React.js) concepts and workflows.

You will ensure that these components and the overall application are
robust, easy to maintain and scalable.SDE 3 - Frontend Developer 2

Maintain a very high standard of UI Structuring, layout and ensuring a
delightful visual experience for users.

You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving,sophisticated design, and quality products are important.

Collaborate and Lead Collaborating within your product streams and team to bring best practices and leverage world class tech stack.

Measurable outcome You will need to set quantifiable objectives that encapsulate quality attributes of a system. The fitness of the application is measured against set marks.

Technical Skills
4+ years of experience, working with frontend technologies.
Experience working with modern Javascript libraries and tools like ReactJS
(mandatory), ES6/ES7, Webpack, Gulp.
Strong knowledge of HTML+HTML5, JS, CSS+CSS3
Experience leading multi-engineer projects and mentoring junior engineers.
UI Performance - should have hands-on experience in optimizing page load,
rendering, caching
Experience with unit testing in any modern javascript libraries
(Jest/Mocha/Jasmine)
Proficient with creating UI components, interaction patterns, task flows,
converting a design to web pages
Keeps an eye on new front-end ecosystem changes

Regards
Team Merito

We at Zoop.one is looking for a talented UI/UX Intern to join our team and create modern and great designs across all our web and mobile platforms.

Selected Intern will be an Integral member of the User Experience & Design team and help guide the visual language for products that support zoop.one and its .Clients  and will also have the opportunity to define how users interact and use our applications within the sharing economy and be a true innovator in the Digital Identity Space.

Job Role:

Working on UI/UX prototyping and designs on Adobe XD

Creating UI designs and UX on Adobe Design Suite

Designing the user flows and mock-ups based on product requirements

Working on a strong and varied set of product features and simplifying the user experience

Creating original graphic designs (e.g. images, sketches, and tables)

Build wireframes and storyboards, user flows, and sitemaps to conceptualize design

Develop intuitive, usable, and engaging interactions, and visual designs for mobile & desktop

Collaborate with cross-functional teams throughout the design process

Stay abreast of UX trends and look for creative ideas, and inspiration in parallel analogous worlds

Research and track advancements in mobile and Web application design patterns

Stay in the loop and on top of the latest standards, changes, trends in the mobile design field

Requirements:

Experience in UX Research

Wireframing and prototyping

Visual Design

Motion Graphics

Tools:

Adobe Suite

Sketch

Figma

HTML/CSS/REACT