11+ SOP Jobs in Pune | SOP Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

🌟 We’re Hiring – Corporate Sales & Business Development Associate 🌟

📍 Location: Pune or Bangalore

🗓️ 6 days working

🎓 Qualification: BBA / MBA (Freshers welcome!)

📌 Department: Sales & Business Development

Are you looking to kickstart your career in Corporate Sales & Business Development?

We are seeking energetic and driven individuals who can connect with corporate stakeholders, generate leads, and promote our offerings like corporate catering, lunch box subscriptions, high tea packages, group bookings, and gift cards.

💼 Your Responsibilities:

✔️ Research & generate corporate leads across Pune / Bangalore

✔️ Reach out to HR/Admin Managers, Event Companies & decision-makers

✔️ Pitch & present customized F&B solutions

✔️ Build client pipelines, proposals, and close deals

✨ Skills We Value:

• Strong communication & negotiation abilities
• Prospecting & networking skills (cold calling, LinkedIn outreach, events)
• Presentation & proposal development
• Time management & CRM knowledge (Zoho/HubSpot/Excel)

🚀 Why Join Us?

• Hands-on exposure to B2B sales in the F&B industry
• Opportunity to build corporate networks in Pune & Bangalore
• Dynamic and growth-driven role with real impact

📩 Interested? Apply now

Key Responsibilities:

• Develop and maintain Power Apps (Canvas and Model-Driven) and Power Automate flows based on business needs.
• Collaborate with internal teams to design and implement low-code/no-code solutions and custom components.
• Assist in testing, debugging, and deploying solutions across environments.
• Provide technical support and mentorship to junior team members.
• Ensure solutions align with business goals and best practices.

Required Skills:

• Strong hands-on experience with Microsoft Power Platform, including:
• Power Apps (Canvas & Model-Driven)
• Power Automate
• Dynamics 365
• Working knowledge of:
• Power FX
• CDS/Dataverse
• Integration with SharePoint or third-party systems
• Good understanding of Software Development Lifecycle (SDLC).
• Onsite role at Kalyani Nagar, Pune

Senior Software Engineer.

• A degree in Data Science, Artificial Intelligence, Computer Science, or a related field
• Strong proficiency in Python, with a solid understanding of object-oriented programming principles.
• Proven experience in developing applications powered by Large Language Models (LLMs).
• Demonstrated experience in building and maintaining robust ETL (Extract, Transform, Load) data pipelines.
• Ability to build full-stack applications using JavaScript; experience with modern frameworks like React and Next.js is highly desirable.
• A pragmatic and self-starting individual, capable of executing tasks effectively with minimal supervision.
• Experience developing modern frontend applications, with specific expertise in using Web Components.
• Knowledge of simulation principles and discrete optimisation techniques.
• Relevant professional certifications in AI, Machine Learning, or cloud platforms are a plus.

Experience

• Proven track record building AI (e.g. LLM-powered solutions, Agent-Based Applications), data science, or numerical computing projects end-to-end—from initial concept through to deployment and maintenance.
• Extensive hands-on experience (4+ years) with core technologies, including:
• Advanced Python, utilising libraries such as NumPy, Pandas, and frameworks for multiprocessing and asynchronous programming.
• Relational database management systems.
• Development and deployment within Linux environments.
• Collaborative development workflows using Git.

Product Management Internship – NeuraMach.AI

Location: Pune (Onsite) | Stipend: 0 – ₹15K/month | Duration: 3-6 months | Start: Immediate

About NeuraMach.AI

NeuraMach.AI is an AI-first technology company building adaptive systems using AI, ML, VR, and web/mobile development. Our mission is to transform how individuals engage with digital experiences—leveraging research-driven design, intelligent automation, and personalized interactions. Backed by professionals from top institutions, we are building next-gen tools that drive innovation and creativity.

We’re looking for a motivated Product Management Intern to join our Pune team. This is a full-time internship (3–6 months) with the potential for a full-time offer.

What you’ll do

Don multiple hats — work as a product intern, founders’ office associate, and problem-solver across teams.

Support product strategy, roadmap & execution.

Conduct market research, competitor mapping, and user analysis.

Collaborate with AI/ML/VR engineers for smooth development.

Define KPIs, draft feature specs & write user stories.

Assist in product launches & GTM execution.

Analyze user engagement data to propose improvements.

What we’re looking for

Students/recent grads in Business, CS, Engineering (or related).

Strong analytical mindset with a passion for AI-driven products.

Excellent communication & collaboration skills.

Bonus: exposure to Agile, UX, or wireframing tools

What you’ll gain

Direct experience building production-level AI systems.

1:1 mentorship from experienced AI professionals.

Opportunity to contribute to internal research & prototyping.

Flexible work culture, meaningful projects, and real ownership.

Certificate of completion + high chance of full-time placement.

Skills:

Experience with Cassandra, including installing configuring and monitoring a Cassandra cluster.

Experience with Cassandra data modeling and CQL scripting. Experience with DataStax Enterprise Graph

Experience with both Windows and Linux Operating Systems. Knowledge of Microsoft .NET Framework (C#, NETCore).

Ability to perform effectively in a team-oriented environment

About Company

Our client is one of India's finest luxury real estate brands. Renowned for leadership and excellence in real estate development, the prime focus is on planned development, creating value assets, and crafting lifestyle experiences through design and architecture.

Roles and Responsibilities

1.Developing visual concepts and ideas to conceptualize designs that meet client requirements and project objectives.

2.Create various design elements such as logos, illustrations, icons, typography, layouts, and other visual assets.Use of design software like Adobe Photoshop, Illustrator, or InDesign to create high-quality designs.

3.Work on visual identities for the company, designing logos, selecting color schemes, creating brand guidelines, and ensuring brand consistency across different platforms.

4.Create designs for both print and digital media. They design materials such as brochures, business cards, posters, packaging, websites, social media graphics, and other digital assets.

5.Collaborate with clients, marketing teams, copywriters, and other stakeholders to understand project requirements, provide design recommendations, and incorporate feedback. 

6.Responsible for preparing design files for print or digital production. Candidate Should know file formats, color modes, and resolution requirements to ensure the quality and accuracy of the final output.

Competencies and Required Skills

1.Proficiency in design software -includes Adobe Photoshop, Illustrator, InDesign, Sketch, or other design tools. 

2.Should have a good understanding of different typefaces, font pairings, and how to use typography to enhance the overall visual impact of their designs.

3.The ability to work well in a team, listen to feedback, and incorporate input from others is important for successful project execution.

4.The ability to create well-balanced layouts and compositions is essential. Ensure accuracy and consistency in their designs. 

5.Strong communication skills are crucial for understanding project requirements, presenting design concepts, and incorporating feedback effectively.

6.Being able to manage time effectively, prioritize tasks, and work efficiently is essential for delivering projects on time. Should be adaptable and willing to learn new design trends, techniques, and tools to stay relevant and provide fresh design solutions.

Role: Java developer
Experience: 4+ years

Job description

○ Working experience on JAVA,Spring Boot. (on building web services?)

○ NOSQL DynamoDB knowledge is plus

○ Working experience in building micro services and distributed systems

○ Working experience on using messaging queues RabbitMQ/Kafka is plus