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ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Description :

Key Responsibilities :

Primary Database Expertise :

1. One resource should have PostgreSQL as their primary database expertise.

2. One resource should have MySQL as their primary database expertise.

3. One resource should have either PostgreSQL or MySQL as their primary database expertise.

Secondary Database Skills :

- Proficiency in other databases such as MongoDB, MSSQL, ElasticSearch, Oracle, and Redis is a plus.

- Hands-on experience with databases in cloud environments, including GCP, AWS, or Azure, is a must.

- Familiarity with database migrations on GCP, AWS, or Azure cloud platforms is advantageous.

Qualifications and Skills :

- Minimum of 4 years of hands-on experience with MySQL, PostgreSQL, and MSSQL databases.

- Strong logical thinking skills to analyze and solve complex database-related issues.

- Excellent communication and articulation abilities, with the capacity to interact effectively with both technical and non-technical stakeholders.

- Proficiency in handling customer calls and addressing their database-related queries and concerns.

- Experience in one of the following primary databases : PostgreSQL, MySQL.

- Knowledge of secondary databases like MongoDB, MSSQL, ElasticSearch, Oracle, and Redis is a plus.

- Prior experience with database administration in GCP, AWS, or Azure cloud environments.

- Familiarity with database migration processes on cloud platforms is a beneficial skill.

This role offers an opportunity to work with diverse database technologies and cloud platforms, making it an ideal position for a skilled Senior DBA who enjoys a dynamic and challenging environment. If you have a strong database background and are looking to take your career to the next level, we encourage you to apply.

Your Mission: The Role

solving for better.

You are a reliability-owning, hands-on solver. Not just a "break-fix engineer."

As a DRI (directly responsible individual) for our clients' most critical systems, you’ll be the go-to expert within the squad that ensures their environments are secure, reliable, and optimized 24/7. You will deliver measurable impact – improved uptime, faster response times, and real cost savings. Not just closed tickets. Not just alerts. Real outcomes you engineer yourself.

You will lead the charge on technical execution, from complex troubleshooting and root cause analysis to engineering proactive, automated solutions. This role is about building the future of reliable cloud operations and shipping it into today's production environments.

Your Responsibilities

what you will wake up to solve.

This isn’t a “manage tickets” role. You are the architect, the executioner and the DRI for our Cloud Managed Services GTM, deploying solutions that turn operational noise into hardened outcomes. Here’s how you’ll make your mark:

• Own Service Reliability: You will be the go-to technical expert for 24/7 cloud operations and incident management. You'll ensure strict adherence to SLOs by getting your hands dirty, leading high-stakes troubleshooting to deliver a superior client experience.
• Engineer the Blueprint: You'll translate client needs into scalable, automated, and secure cloud architectures. You will write and maintain the operational playbooks and Infrastructure as Code (IaC) that your squad uses every day.
• Automate with Intelligence: You'll lead the charge from the keyboard to futurify our operations. You'll embed AI-driven automation, predictive monitoring, and AIOps into core processes to eliminate toil and preempt incidents.
• Drive FinOps & Impact: You'll own the technical execution of the FinOps framework. You will continuously analyze, configure, and optimize cloud spend for clients through hands-on engineering.
• Be the Expert in the Room: You'll share your knowledge through internal demos, documentation, and technical deep dives, representing the deep expertise that turns operational complexity into business resilience.
• Mentor & Elevate: You will be a technical mentor for your peers. Through code reviews and collaborative problem-solving, you'll help build a high-performing squad that lives the “Always Hardened” mindset.

Experience & Relevance

We are looking for future technology leaders, not just coders. We value raw intelligence, analytical rigor, and an obsessive passion for technology over any prior experience.

• Cloud Operations Pedigree: 3+ years of experience in AWS cloud infrastructure, with a significant portion in a cloud managed services.
• Commercial Acumen: Proven track record of building and scaling a net-new managed services business.
• Client-Facing Tech Acumen: 2+ years of experience in a client-facing technical role, acting as the trusted advisor for cloud operations, security, and reliability.

Functional Skills:

• Service Delivery Mindset: A deep understanding of MSP business models, SLAs, and the importance of client satisfaction in an operational context.
• Client Engagement: Ability to ask appropriate questions to get to the heart of an operational issue and win trust with stakeholders.
• Cross-Functional Catalyst: Thrive in multi-disciplinary teams, bringing together operations, security, and development teams.
• Repository builder: Creates reusable frameworks, IaC modules, and operational playbooks for scale.

Join the ‘real solvers’

ready to futurify?

If you are excited by the possibilities of what an AI-native engineering-led, modern tech consultancy can do to futurify businesses, apply here and experience the ‘Art of the possible’. Don’t Just Send a Resume. Send a Statement.

Wissen Technology is Hiring for React Developer

About Wissen Technology:

At Wissen Technology, we deliver niche, custom-built products that solve complex business challenges across industries worldwide. Founded in 2015, our core philosophy is built around a strong product engineering mindset—ensuring every solution is architected and delivered right the first time. Today, Wissen Technology has a global footprint with 2000+ employees across offices in the US, UK, UAE, India, and Australia. Our commitment to excellence translates into delivering 2X impact compared to traditional service providers. How do we achieve this? Through a combination of deep domain knowledge, cutting-edge technology expertise, and a relentless focus on quality. We don’t just meet expectations—we exceed them by ensuring faster time-to-market, reduced rework, and greater alignment with client objectives. We have a proven track record of building mission-critical systems across industries, including financial services, healthcare, retail, manufacturing, and more. Wissen stands apart through its unique delivery models. Our outcome-based projects ensure predictable costs and timelines, while our agile pods provide clients the flexibility to adapt to their evolving business needs. Wissen leverages its thought leadership and technology prowess to drive superior business outcomes. Our success is powered by top-tier talent. Our mission is clear: to be the partner of choice for building world-class custom products that deliver exceptional impact—the first time, every time.

Job Summary:

We are seeking highly motivated React Developer

Experience: 8+ Years

Location: Pune/ Mumbai

Mode of Work: Full Time

Key Responsibilities:

• Should have 8+ years hands on experience in web technologies like JavaScript, HTML5 & CSS.

• Expert level knowledge of JavaScript including latest edition(s) of JavaScript (ES2023). Knowledge of typescript is a plus.

• Hands on experience with JavaScript frameworks like React 17 and above versions

• Good understanding of asynchronous request handling, partial page updates like Promises, RxJS

• Proficient in advanced CSS3, HTML5 and Bootstrap. Exposure to css-in-js libraries like styledjs or others is beneficial.

• Able to translate mockups in figma or illustrator to actual working components.

• Working experience on testing tool like karma/jasmine/enzyme.

• Basic understanding of nodejs is beneficial.

• Proficient understanding of code versioning tools, such as Git

• Excellent analytical/reasoning skills

• Good team player

• Excellent written and verbal communication skill

JD - API + Mobile testing (IOS)

• Strong experience in Manual Testing of Enterprise Class and Financial application and web portals.
• Expert in UI testing on multiple platforms and browsers, and API testing using Postman.
• Experience in UI Automation using tools like Selenium web driver and API Automation using Rest Assured framework with Java.
• Good Experience in Mobile App testing on iOS platform.
• Good to have exposure to Automation testing of mobile apps via Appium Exposure and know-how of performance testing and security testing
• tools.
• Good experience in understanding the requirements, deriving the goals and taking ownership of tasks.
• Knowledge of AWS / Cloud would be a plus.
• Should be self-driven engineer with desire to use practical and professional concepts in QA along with application of QA standards and
• procedures to resolve routine issues.
• Should be able to write use cases based on product requirements, execute them and report issues in bug tracking system.
• Should be self-starter, lead and self-contributing to the QA team. Helps QA community to learn Automation, impart necessary technical
• knowledge. Improve process and quality via test and process automation: defining right strategy and technology based on process and
• architecture assessment by engaging different roles and stakeholders.
• Deep practical experience with cutting edge tools for Web, Mobile, Desktop, DB and Web-service testing (Selenium, Katalon, Ready API/
• Postman etc.)
• Experience using SQL regarding writing and understanding queries and procedures.

Responsibilities:

• Take ownership of QA requirements and provide testing guidance to the technology team Lead and coordinate the application enhancement
• and tech ops testing activities with technology and business teams
• Should understand the requirement, design and develop the automation test cases
• Define and establish test strategy and process
• Understand complex nature of the application and come up with the test plan
• Should also work as Individual Contributor
• Participate in team communication and collaborate in planning activities, including stand-ups, iteration planning meetings (IPM), and
• retrospectives.
• Manage and communicate regular updates on project status (e.g., work completed, work in progress, next steps, risks, quality, KPIs, and
• costs) to stakeholders, peers, Product managers, QA Manager, and others.

Qualifications:

• Very good hands-on and good knowledge of backend testing procedures, API testing and UI Testing.
• Exposure to test management and bug tracking tool (like ALM, Testrail, X-Ray, JIRA or others), Agile methodologies.
• Knowledge regarding financial services, and workflows, payment gateways, e-wallets etc

1. Market Research: Conduct thorough market research to identify potential clients, industry trends, and competitive landscape.
2. Prospecting and Lead Generation: Identify and reach out to potential clients through various channels, including cold calling, emails, and networking events.
3. Client Engagement: Build and maintain strong relationships with clients by understanding their needs and effectively communicating how our products/services can add value.
4. Sales Support: Collaborate with senior business development executives to develop proposals, presentations, and other sales materials. Assist in preparing and delivering client presentations.
5. Pipeline Management: Maintain a well-organized and updated sales pipeline, ensuring accurate tracking of leads, opportunities, and client interactions.
6. Achieving Targets: Work towards and achieve assigned sales targets and objectives within specified timelines.
7. Feedback and Improvement: Provide feedback from client interactions to internal teams, contributing to the continuous improvement of products/services.

Freshers can apply!