11+ SOP Jobs in Pune | SOP Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Job Description:      

Min 2 to 4 Years of experience in C# and ASP.NET, Web application development.

Knowledge about cloud programming or migration to cloud is preferred.

 Mandatory skills:

• Proficient in Web Application development using ASP.NET, C# with .Net version 4.0/ 4.5.
• Experience with SQL Server or any other equivalent Database and know how to build efficient queries.
• Strong knowledge on jQuery, AJAX, JavaScript, HTML5, CSS3 and Bootstrap.
• Experience in debugging in multiple browsers.
• Strong understanding of object-oriented programming.
• Clear understanding of SVN or an equivalent VCS.
• Familiar with IIS and deploying code to Web Server.
• Should have excellent analytical and communication skills.

 Responsibilities:

• Good hands on designing, coding, debugging, technical problem solving, and writing Unit Test cases, etc.
• Translate use cases into functional applications
• Design, build, and maintain efficient, reusable, and reliable C# code
• Ensure the best possible performance, quality, and responsiveness of applications
• Help maintain code quality
• Able to work well in a team setting

 Academic Qualifications Required:

•  B.E. / B.Tech. /MSC in Computer Science or IT./

  M.C.A

Company Overview:

Our client is a global leader in AI Assisted Conversational messaging solutions, transforming the way professionals and institutions engage with customers. With cutting-edge technologies like Conversational AI and Chatbots, they have amassed 5000 customers across SMBs and Mid-market sectors, integrating seamlessly with top CRMs like Salesforce, Zoho, and Hubspot.

Position Overview:

As a rapidly growing company, we are seeking a dynamic professional to join our leadership team as a Director, Business Intelligence. In this role, you will oversee the organization's Data and information systems operations, focusing on data, tools, and analytics supporting stakeholders across Product, Sales, Marketing, Operations, and Finance.

Key Responsibilities:

- Develop and implement data architecture and management strategies.

- Establish master data management (MDM) processes for a single source of truth.

- Lead system integration aligning data systems with business goals.

- Collaborate with senior management, defining KPIs and leading data initiatives.

- Identify data trends, patterns, and insights using visualization tools.

- Evaluate, select, and manage vendors for effective service delivery.

- Implement data governance practices, including quality assurance and lifecycle management.

- Build and manage a high-performing systems and information team.

Qualifications:

- Bachelor's degree in computer science, information systems, or related field.

- 10+ years of experience in systems management, preferably in SaaS/D2C industry.

- Proficiency in data analysis methods, tools, and best practices.

- Experience with Salesforce and Power BI is essential.

- Strong problem-solving and decision-making skills.

- Knowledge of industry best practices and emerging trends.

- Demonstrated ability to lead cross-functional teams.

- Excellent communication and interpersonal skills.

Benefits:

- Competitive Salary

- Performance-Based Incentives

- Bonus Compensation

- Comprehensive Insurance Coverage

- Shift Allowance

- Emphasis on Work-Life Balance

About Company:

• Role Overview

• Senior Engineer with a strong background and experience in cloud related technologies and architectures. Can design target cloud architectures to transform existing architectures together with the in-house team. Can actively hands-on configure and build cloud architectures and guide others.

• Key Knowledge

• 3-5+ years of experience in AWS/GCP or Azure technologies
• Is likely certified on one or more of the major cloud platforms
• Strong experience from hands-on work with technologies such as Terraform, K8S, Docker and orchestration of containers.
• Ability to guide and lead internal agile teams on cloud technology
• Background from the financial services industry or similar critical operational experience

Sr. Data Engineer (Data Warehouse-Snowflake)

Experience: 5+yrs

Location: Pune (Hybrid)

As a Senior Data engineer with Snowflake expertise you are a subject matter expert who is curious and an innovative thinker to mentor young professionals. You are a key person to convert Vision and Data Strategy for Data solutions and deliver them. With your knowledge you will help create data-driven thinking within the organization, not just within Data teams, but also in the wider stakeholder community.

Skills Preferred

• Advanced written, verbal, and analytic skills, and demonstrated ability to influence and facilitate sustained change. Ability to convey information clearly and concisely to all levels of staff and management about programs, services, best practices, strategies, and organizational mission and values.
• Proven ability to focus on priorities, strategies, and vision.
• Very Good understanding in Data Foundation initiatives, like Data Modelling, Data Quality Management, Data Governance, Data Maturity Assessments and Data Strategy in support of the key business stakeholders.
• Actively deliver the roll-out and embedding of Data Foundation initiatives in support of the key business programs advising on the technology and using leading market standard tools.
• Coordinate the change management process, incident management and problem management process.
• Ensure traceability of requirements from Data through testing and scope changes, to training and transition.
• Drive implementation efficiency and effectiveness across the pilots and future projects to minimize cost, increase speed of implementation and maximize value delivery

Knowledge Preferred

• Extensive knowledge and hands on experience with Snowflake and its different components like User/Group, Data Store/ Warehouse management, External Stage/table, working with semi structured data, Snowpipe etc.
• Implement and manage CI/CD for migrating and deploying codes to higher environments with Snowflake codes.
• Proven experience with Snowflake Access control and authentication, data security, data sharing, working with VS Code extension for snowflake, replication, and failover, optimizing SQL, analytical ability to troubleshoot and debug on development and production issues quickly is key for success in this role.
• Proven technology champion in working with relational, Data warehouses databases, query authoring (SQL) as well as working familiarity with a variety of databases. 
• Highly Experienced in building and optimizing complex queries. Good with manipulating, processing, and extracting value from large, disconnected datasets.
• Your experience in handling big data sets and big data technologies will be an asset.
• Proven champion with in-depth knowledge of any one of the scripting languages: Python, SQL, Pyspark.

Primary responsibilities

• You will be an asset in our team bringing deep technical skills and capabilities to become a key part of projects defining the data journey in our company, keen to engage, network and innovate in collaboration with company wide teams.
• Collaborate with the data and analytics team to develop and maintain a data model and data governance infrastructure using a range of different storage technologies that enables optimal data storage and sharing using advanced methods.
• Support the development of processes and standards for data mining, data modeling and data protection.
• Design and implement continuous process improvements for automating manual processes and optimizing data delivery.
• Assess and report on the unique data needs of key stakeholders and troubleshoot any data-related technical issues through to resolution.
• Work to improve data models that support business intelligence tools, improve data accessibility and foster data-driven decision making.
• Ensure traceability of requirements from Data through testing and scope changes, to training and transition.
• Manage and lead technical design and development activities for implementation of large-scale data solutions in Snowflake to support multiple use cases (transformation, reporting and analytics, data monetization, etc.).
• Translate advanced business data, integration and analytics problems into technical approaches that yield actionable recommendations, across multiple, diverse domains; communicate results and educate others through design and build of insightful presentations.
• Exhibit strong knowledge of the Snowflake ecosystem and can clearly articulate the value proposition of cloud modernization/transformation to a wide range of stakeholders.

Relevant work experience

Bachelors in a Science, Technology, Engineering, Mathematics or Computer Science discipline or equivalent with 7+ Years of experience in enterprise-wide data warehousing, governance, policies, procedures, and implementation.

Aptitude for working with data, interpreting results, business intelligence and analytic best practices.

Business understanding

Good knowledge and understanding of Consumer and industrial products sector and IoT. 

Good functional understanding of solutions supporting business processes.

Skill Must have

• Snowflake 5+ years
• Overall different Data warehousing techs 5+ years
• SQL 5+ years
• Data warehouse designing experience 3+ years
• Experience with cloud and on-prem hybrid models in data architecture
• Knowledge of Data Governance and strong understanding of data lineage and data quality
• Programming & Scripting: Python, Pyspark
• Database technologies such as Traditional RDBMS (MS SQL Server, Oracle, MySQL, PostgreSQL)

Nice to have

• Demonstrated experience in modern enterprise data integration platforms such as Informatica
• AWS cloud services: S3, Lambda, Glue and Kinesis and API Gateway, EC2, EMR, RDS, Redshift and Kinesis
• Good understanding of Data Architecture approaches
• Experience in designing and building streaming data ingestion, analysis and processing pipelines using Kafka, Kafka Streams, Spark Streaming, Stream sets and similar cloud native technologies.
• Experience with implementation of operations concerns for a data platform such as monitoring, security, and scalability
• Experience working in DevOps, Agile, Scrum, Continuous Delivery and/or Rapid Application Development environments
• Building mock and proof-of-concepts across different capabilities/tool sets exposure
• Experience working with structured, semi-structured, and unstructured data, extracting information, and identifying linkages across disparate data sets

Title: Full Stack Developer: MERN/MEAN 
Experience:3 - 6 years 

Location: Gurgaon / Hyderabad 

Salary: Competitive as per Industry Standard

We are searching for a talented and experienced web application developer to join a highly agile/scrum development team to develop our next-generation data analytics applications. This is a senior technical role and the successful candidate must demonstrate a proven track record of developing enterprise-grade web front-end using technologies such as MEAN stack, JavaScript, Ajax, and JSON.

Primary responsibilities include:

• Lead and develop web applications and data visualizations for our big data analytics platform. 
• Develop Proof-of-Concept and prototype applications using new technologies and frameworks. In addition to collaborating with internal teams and clients to create innovative solutions. 
• Help establish GUI best practices and JavaScript frameworks for web development
• Provide technology and implementation expertise to domains, projects, or clients 
• Maintain leading-edge knowledge in emerging technologies and frameworks; participate in knowledge sharing and lessons learned sessions from project experiences 

What you need for this position: 

• 3+ Years of relevant experience. 
• Hands-on Expertise in javascript-based frameworks and technologies such as ExpressJS, Angular (all versions), and NodeJS. 
• Experience in building high-performance multi-user web-scale applications and portals. ● Familiarity with visualization libraries like D3 JS, Kibana, etc. 
• Proven experience in developing software using the Agile/SCRUM development methodology. 
• command of web standards, CSS-based design, and cross-browser compatibility. 
• Attention to detail, Dedication, and Problem Solving skills. 
• Knowledge of Elasticsearch, Neo4j / VoltDB / MongoDB / Redis is good to have. 
• Good understanding of developer tools and DevOps such as Git, Ansible, cloud platforms such as AWS, Docker, etc is good to have. 
• Preferred, not mandatory - Prior experience in mobile development (Hybrid app- Ionic/Cordova, React Native)

Our perfect candidate is someone who:

•  Is proactive and an independent problem solver
•  Is a constant learner. We are a fast-growing company. We want you to grow with us!
•  Is a team player and a good communicator

• Should have strong PR with Builder/Architecture/Interior Designers organizations that undertake luxury projects.
• End to end sales & lead generation for luxury ceiling fans sales
• Outstanding communication & interpersonal abilities
• Commercial awareness
• Prior experience in related field will be an advantage