11+ SOP Jobs in Delhi, NCR and Gurgaon | SOP Job openings in Delhi, NCR and Gurgaon

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances.

This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.

Key Responsibilities:

• Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
• Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
• Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
• Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors.
• Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
• Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
• SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes.
• Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards.
• Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
• Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies.
• Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
• Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations.

Requirements:

• Education: Post Graduate (MBA preferred).
• Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance.

Skills:

• Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.).
• Strong vendor management and negotiation skills, including SLA adherence.
• Knowledge of telecom and data center infrastructure operations and relevant security standards.
• Ability to design and optimize operational workflows and SOPs.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc.
• Strong communication and analytical skills.
• Experience of working with ticketing systems.
• Basic project management skills.
• Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus.
• Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Location: Candidates must be based in Delhi/NCR.

Other Requirements:

• Willingness to work flexible hours and roster-based shifts (including Sundays).
• Comfortable with a 6-day workweek.
• Location: Work-from-office (Noida, Sector 2).
• Willing to travel to data centers across India when needed.
• Flexibility in communication with both technical and non-technical stakeholders.
• Proactive and solution-oriented approach to challenges.

Benefits:

• Competitive salary aligned with industry standards and experience.
• Opportunity to work at the intersection of compliance, operations, and telecom infrastructure.
• Exposure to strategic and high-impact operational roles across telecom and data center verticals.
• A dynamic and collaborative work environment with growth potential.
• On-the-job learning in telecom regulations, infra compliance, and vendor governance.
• Potential for growth within the organization.
• Exposure to new and innovative technologies in the telecom and data center space (if applicable).
• Specific training opportunities in telecom regulations or technologies (if applicable).

Job Title: Operations Head (Electronics manufacturing)

Location: Noida, Sector 65

Experience: 10+ year

Salary: Negotiable

Industry: Electronics

About Us:

We are a fast-growing electronics (products like Decorative Outdoor Lights, Mobile Chargers, and Power supply products) manufacturing (B2B) company, committed to delivering high-quality products that meet industry standards

Job Summary:

We are seeking an experienced Operations Head with a strong engineering background and proven leadership skills to oversee and optimize our electronics manufacturing operations. The ideal candidate will be responsible for managing the entire production process, ensuring high-quality standards, operational efficiency, and timely delivery. This role requires a strategic thinker with hands-on experience in manufacturing operations, keen attention to detail, and a passion for driving continuous improvement.

Key Responsibilities:

• Operational Management: Oversee day-to-day manufacturing operations, including production planning, scheduling, and quality control to ensure smooth workflow and adherence to production goals.
• Process Optimization: Identify areas for process improvement and implement strategies to increase efficiency, reduce waste, and enhance productivity.
• Team Leadership: Lead, mentor, and develop the production and operations teams, fostering a culture of accountability, innovation, and teamwork.
• Quality Assurance: Ensure products meet quality standards and regulatory requirements, implementing corrective actions as necessary to address quality issues.
• Cost Management: Develop and monitor budgets, optimize operational costs, and work closely with procurement to ensure cost-effective sourcing of materials.
• Safety and Compliance: Enforce safety protocols, maintain a secure work environment, and ensure compliance with all relevant industry regulations and standards.
• Cross-functional Collaboration: Work closely with other departments, including R&D, procurement, and sales, to align production goals with business objectives and support product development.

Key Requirements:

• Education: Bachelors degree in Engineering (Mechanical, Electrical, or related field). Advanced degree (MBA/Operations Management) is a plus.
• Experience: 10+ years in manufacturing operations with at least 3 years in a leadership role, preferably within the electronics or related manufacturing industry.
• Skills:
• Strong analytical and problem-solving skills with a focus on process improvement.
• Excellent communication and interpersonal skills.
• Proven ability to lead teams and drive a culture of operational excellence.
• Knowledge of Lean Manufacturing, Six Sigma, or similar methodologies is a plus.
• Proficiency in ERP systems and MS Office.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunity to lead operations in a growing electronics manufacturing company.
• A collaborative and supportive work environment.

mail updated resume with current salary-

Emil: jobs[at]glansolutions[dot]com

satish: 88O 27 49 743

Website: www.glansolutions.com

Click for more jobs- https://glansolutions.com/jobs.php

Google search: Glan Management Consultancy

Role Description

This is a full-time on-site role for a Telesales Specialist located in Noida. The Telesales Specialist will be responsible for customer service, communication, sales, customer support, and training in the freight brokerage industry.

**Qualifications**

- Strong customer service and support skills

- Excellent communication abilities

- Proven sales and business development skills

- Ability to generate company revenue

- Track record of achieving sales targets

- Training capabilities

- Strong interpersonal skills

- Previous experience in freight brokerage is a plus

- Bachelor’s degree in Business, Marketing, or a related field

Company Name- uFaber Edutech Pvt Ltd.

Shift Timing/ Day- 10:30AM-7:30PM/11AM-8PM

Location-Pune,Kolkata,Mumbai,Noida

Website: www.ufaber.com

Who are we-

uFaber is a well-funded Edutech startup, founded by serial entrepreneurs from IIT Bombay to change the way we learn. We sell high-quality online courses on a variety of topics, from exam preparation to certifications. 

Role and Responsibilities-

• Dialing 50-80+ calls and counseling students who have enquired about the product/ services.
• Scheduling free demo lectures for the students.
• Doing post demo calls and closing sales.
• Maintaining a pipeline of all sales administration using CRM software.
• Work on targets and under pressure as this is a hardcore sales profile.
• Flexible to work on additional days and hours.

What we offer you-

Fixed Pay-3LPA

Performance based incentives-2 to 3LPA

Total Pay-5 to 6LPA

Desired Candidate Profile

• Minimum of 3 – 4 years in digital marketing
• Excellent communication, listening and time management skills
• Excellent analytical abilities to measure and optimize online campaigns for performance
• Proficiency in MS office suite    

Teleperformance India is a leading provider of Digital Integrated Business Services and Transformation Solutions for clients from around the world, representing all industry types. Teleperformance delivers proven solutions for optimizing processes, delivering exceptional customer experiences, and ensuring unmatched business agility. Teleperformance India also represents a global Center of Excellence within the Teleperformance group for delivering customized and cost-effective Back-Office services.

We also offer a comprehensive suite of back-office services like HR and Finance & Accounting, plus advanced automation, data analytics, Artificial Intelligence (AI), Machine Learning, and Robotics Process Automation (RPA) technologies.

QUALIFICATIONS AND REQUIREMENTS:

• Good Listening, Verbal, and written communicative skills.
• Should hold a Master’s Degree like MCA, MTECH, MSC(IT)
• Technical Training, IT, and experience in BitBuket/JIRA would be an added advantage.
• Proficient with Microsoft Office tools.
• Self-starter and able to complete tasks with little supervision.
• Detailed orientated with strong organizational skills
• 5+ years of hands-on experience in .NET, C#, MVC, jQuery, AI, AWS, AZURE, Cloud services, REST, Angular, EF, and JavaScript.
• Ability to deliver the time-critical task with his/her pro-activeness to be an inspiration to others.
• Thrive as a senior resource in a fast-paced, high-energy, change-oriented environment.
• Passionate enough to learn and contribute based on work time zone which is a key.
• Ready to handle any 24X7 ask from the organization.
• Willing to gel with the team and share knowledge with other team members to maintain knowledge transparency.