11+ SOP Jobs in Delhi, NCR and Gurgaon | SOP Job openings in Delhi, NCR and Gurgaon
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About MyOperator:
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.
About the Role:
Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances.
This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.
Key Responsibilities:
- Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
- Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
- Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
- Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors.
- Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
- Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
- SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes.
- Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
- Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards.
- Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
- Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies.
- Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
- Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations.
Requirements:
- Education: Post Graduate (MBA preferred).
- Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance.
Skills:
- Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.).
- Strong vendor management and negotiation skills, including SLA adherence.
- Knowledge of telecom and data center infrastructure operations and relevant security standards.
- Ability to design and optimize operational workflows and SOPs.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc.
- Strong communication and analytical skills.
- Experience of working with ticketing systems.
- Basic project management skills.
- Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus.
- Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
- Location: Candidates must be based in Delhi/NCR.
Other Requirements:
- Willingness to work flexible hours and roster-based shifts (including Sundays).
- Comfortable with a 6-day workweek.
- Location: Work-from-office (Noida, Sector 2).
- Willing to travel to data centers across India when needed.
- Flexibility in communication with both technical and non-technical stakeholders.
- Proactive and solution-oriented approach to challenges.
Benefits:
- Competitive salary aligned with industry standards and experience.
- Opportunity to work at the intersection of compliance, operations, and telecom infrastructure.
- Exposure to strategic and high-impact operational roles across telecom and data center verticals.
- A dynamic and collaborative work environment with growth potential.
- On-the-job learning in telecom regulations, infra compliance, and vendor governance.
- Potential for growth within the organization.
- Exposure to new and innovative technologies in the telecom and data center space (if applicable).
- Specific training opportunities in telecom regulations or technologies (if applicable).
Python
DjangoJob Title: L3 SDE (Python- Django)
Location: Arjan Garh, MG Road, Gurgaon
Job Type: Full-time, On site
Company: Timble technologies Pvt Ltd. (www.timbleglance.com)
Pay Range: 30K- 70K
**IMMEDIATE JOINERS REQUIRED**
About Us:
Our Aim is to develop ‘More Data, More Opportunities’. We take pride in building a cutting-edge AI solutions to help financial institutions mitigate risk and generate comprehensive data. Elevate Your Business's Credibility with Timble Glance's Verification and Authentication Solutions.
Responsibilities
• Writing and testing code, debugging programs, and integrating applications with third-party web services. To be successful in this role, you should have experience using server-side logic and work well in a team. Ultimately, you’ll build highly responsive web applications that align with our client’s business needs
• Write effective, scalable code
• Develop back-end components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Improve functionality of existing systems
• Implement security and data protection solutions
• Assess and prioritize feature requests
• Coordinate with internal teams to understand user requirements and provide technical solutions
• Creates customized applications for smaller tasks to enhance website capability based on business needs
• Builds table frames and forms and writes script within the browser to enhance site functionality
• Ensures web pages are functional across different browser types; conducts tests to verify user functionality
• Verifies compliance with accessibility standards
• Assists in resolving moderately complex production support problems
Profile Requirements
* 2 years or more experience as a Python Developer
* Expertise in at least one popular Python framework required Django
* Knowledge of object-relational mapping (ORM)
* Familiarity with front-end technologies like JavaScript, HTML5, and CSS3
* Familiarity with event-driven programming in Python
* Good understanding of the operating system and networking concepts.
* Good analytical and troubleshooting skills
* Graduation/Post Graduation in Computer Science / IT / Software Engineering
* Decent verbal and written communication skills to communicate with customers, support personnel, and management
**IMMEDIATE JOINERS REQUIRED**
JavaDevelop, record and maintain cutting edge web-based J2EE, JAVA applications.
Experience on Java Spring Framework is required.
Experience on Hibernate is required.
Experience on REST Services is required.
Object-oriented programming, design, and patterns.
Strong proficiency with:Relational database concepts and data modeling.
Good communication skills to interact with customer, understand their requirement, effectively record the requirement and implement the same.
Job Overview:
The Personal Assistant will be responsible for managing schedules, arranging meetings, handling correspondence, and performing various administrative tasks.
Roles & Responsibilities:
Calendar Management:
Organize and manage the executive's calendar, including scheduling meetings, appointments, and travel arrangements.
Coordinate and confirm appointments, ensuring the executive's schedule is optimized.
Communication:
Screen and direct phone calls and emails to appropriate parties.
Prepare and draft emails, letters, memos, and other documents on behalf of the executive.
Meeting Coordination:
Arrange and coordinate meetings, conferences, and events.
Prepare meeting agendas, take minutes, and distribute them to participants.
Ensure necessary resources and materials are prepared for meetings.
Travel Arrangements:
Perform general clerical duties, including photocopying, faxing, filing, and data entry.
Maintain and organize office files and documents.
Handle expense reports and petty cash management.
Confidentiality:
Handle sensitive information and maintain confidentiality at all times.
Qualifications:
Proven experience as a Personal Assistant or similar administrative role.
Excellent organizational and time management skills.
Strong verbal and written communication skills.
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
Ability to multitask and prioritize tasks effectively.
Attention to detail and high level of accuracy.
Discretion and trustworthiness are essential due to the nature of the role.
Education:
A bachelor's degree in business administration or a related field is preferred but not mandatory. Relevant work experience will be considered.
About US -:
Webmobril is One of the top-notch IT companies based in Delhi, NCR; India and also established in the US. Offering exclusive and affordable Web, Mobile, and Game app development, Cyber Security Assessment, Digital Marketing services globally. Recently we started Staffing Services and Travel & Tourism services . We are a team of experienced, dedicated enthusiastic, innovative, and creative professionals to serve a range of business goals with our advanced tools and technologies.
For more detail you can go through our company website:
Android Development
KotlinJavaWhat You Bring to the team:
- 2-5 years of working experience in game development, preferable 2D games.
- Excellent knowledge of Unity, including experience with scripting, textures, animation, GUI styles, user session management.
- Good knowledge of game physics and particle systems
- Experience of shipping out games on Android/ iOS and rolling out updates to them
- Ability to plan and estimate timelines of new features/ releases.
- Expert in debugging
- Strong understanding of object-oriented programming, data structure and algorithms
Extra Gems for:
- Experience of working in Product industry
- Good understanding of client/ server interaction
- Experience of working on a mobile multiplayer games on scale, will be a huge plus
- Experience with Android development / Objective C
- Open source contributions, interesting hobby projects.
- Experience optimising for memory and space
Your responsibilities would include:
- As an Associate Unity game developer, you will be part of the Unity Dev team and will be responsible for the front-end (client) side development.
- You would design, build and maintain efficient, reusable, and reliable code
- Implement new game features and services
- Continuously improve the game quality by fixing crashes, ANRs, performance related issues to deliver exceptional experience to our users.
- Integrate third party SDKs like Analytics, Monetisation, Crash reporting etc.
- Create, debug, maintain and optimise the game, and related in-house written libraries used for the game’s development.
- Reporting to team lead regularly in clear and structured way regarding your progress. Proactive communication is a must when deadlines are getting missed.
Why Us?
- High Growth Startup environment
- Company sponsored courses and education material
- Lots of learning opportunities
- Work with a super-talented team of professionals
- Informal work-culture, Casual Dress Code, multiple outings and trips
- Performance Based Bonus
- Competitive Salary
- Medical Insurance for you and your family
- Subsidies Lunch and Unlimited Snacks, Tea & Coffee in the house at all times
Our client is an IoT-enabled startup that helps businesses optimize and digitize their logistics operations. It is effectively streamlining a highly unorganized logistics space with a blend of cost-effective hardware and intelligent software and analytics.
Some of India’s renowned brands like Myntra, Flipkart, Philips, Xiaomi and others have used this innovative SaaS platform to successfully eliminate uncertainties in their supply chain.
Founded by a team of IIT Kharagpur dropouts, this Bengaluru-based location intelligence company has raised funding from angel investors of IP Ventures. It has over 100 customers and has already tracked lakhs of trips.
This platform is disrupting the supply chain & logistics operations of businesses which is heavily reliant on manual methods.
As a Enterprise Account Manager, you will be responsible for building long-term relationships with our enterprise customers.
What you will do:
- Helping customers through email, phone, online presentations, screen-share and in-person meetings
- Ensuring the timely and successful delivery of our solutions according to customer needs and objectives
- Upselling company's new products to the clients and increasing the average revenue per client
- Travelling to the clients' location and understanding their day-to-day logistics problems and designing a solution around the same
- Coordinating with the clients, product team for the constant development of new products
Desired Candidate Profile
What you need to have:- Proven account management or other relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Excellent verbal and written communications skills
- Critical thinking and problem-solving skills
- Ability to prioritize among competing tasks
- Experience in the Logistics Industry would be preferred
Android DevelopmentKotlinJavaOur client is a full stack fitness and lifestyle brand and is Indias largest app that is making fitness affordable, accessible and enjoyable through technology, data and intelligence. Available on iOS and Android, this app allows subscribers to work out at anywhere, anytime, and chose from a variety of available workout options like: gym workouts, yoga, Zumba, Pilates, spinning, kickboxing, CrossFit, and MMA. It gives access to 3000+ top gyms and fitness studios, fitness coaching plans and personal nutrition assistance and more in Ahmedabad, Bengaluru, Delhi-NCR, Hyderabad, Jaipur, Mumbai, Pune.
Founded in 2015 by a CII member and serial entrepreneur, our client is democratizing and digitizing the Indian health & fitness ecosystem by offering workouts close to your home, office or your favorite neighborhood.
As a Android Developer, you will collaborate effectively with cross-functional teams such as Product Management, Business Development, and Operations, and use all your expertise to ensure superior solutions to match our scale of operations.
- Developing apps and building exceptional products
- Working in a cross-functional and collaborative environment using cutting edge technologies that continuously drive innovation forward
- Being part of a team of highly skilled and passionate people across multiple time zones
- Owning code quality and experience in writing extensive unit tests
- Ensuring that the development is leveraging common methods and best practices.
- Handling Code Reviews, Setup guidelines for Development.
- Enforcing consistent development patterns and security architecture.
- Carrying out A/B testing and be data-driven while approaching solutions to problems.
- Creating working prototypes and proof of concepts at tech scoping stage to demonstrate the feasibility.
What you need to have:
- Bachelors/ Masters degree in computer science, Engineering or a related subject
- Minimum of 5 years of work experience in mobile application development
- Proficiency in Problem Solving, Data Structures, and Algorithms
- Strong knowledge of design concepts and constraints on mobile platforms
- Proficiency in Java/ Android/ Excellent in Kotlin & Flutter language
- Demonstrable experience building excellent mobile apps that are currently in Google PlayStore
- MVP/ MVVM architecture
- Firebase services
- Local databases (SQLite, firebase DB)/ORM (Green DAO, Room)
- Experience with a scalable architecture, while maintaining a hands-on role with code development
- Excellent teamwork skills, flexibility, and ability to handle multiple tasks
- Excellent analytical, problem-solving skills and Setting & following targets and timelines
- High proficiency in Android frameworks and core components
- Bug fixing
Founded in 2014 and headquartered in Gurgaon, our client makes the latest personal technology accessories available and affordable.
They have been listed as best selling brand on Amazon and Flipkart for four years in a row and in 2019, they were the biggest Indian seller of wireless earphones in the country. Also, among the top 5 brands selling wireless earphones in India, they were the only Indian brand.
As a After Sales Service Head, you will be responsible for customer service operations and strategic planning for providing product after-sales services to guarantee that established targets are reached.
What you will do:
- Preparing and managing the annual operating budget of the after-sales department
- Developing and optimizing support and service processes, tools, and systems
- Monitoring vendor/supplier contract details to notify of pending expiration and helping process renewal
- Directing and coordinating the customer service operation appropriately with set customer service standards
- Creating and implementing strategies to limit product returns that exceed a predetermined threshold
- Working with sales department heads to improve product sales success through effective post-sale planning
- Evaluating MFR/FFR and working on a product life cycle strategy with the product and sales teams
- Training, motivating, and leading after-sales teams to meet specified goals and targets while increasing productivity
- Maintaining a top quality repair service and reducing returns
- B2B and B2C return handling with A/B/C/D category product categorization
- Verifying and following up on orders for spare parts based on an analysis of product repair possibilities to assure a ready supply
- Overseeing all post-sales services to ensure customer satisfaction
- Maintaining an up-to-date knowledge of job operations by conducting research and making recommendations
- Ensuring that the customer data of the after-sales department are up to date and easily accessible
- Providing periodic reports to management on all after sales activities
Desired Candidate Profile
What you need to have:- B.E/B.Tech and/or MBA
- Relevant experience of 7-10 years
- Understanding of customer needs and making appropriate proposals
React.js
NodeJS (Node.js)Django
React Native
NextJs (Next.js)- Certificate of Course in Django & Python or ReactJs or ReactNative.
- Knowledge of NodeJs/Next.Js, Elastic Search, AWS, Shell scripting.
- Knowledge of MySql/MongoDB
- Knowledge of Graphql
- Enjoy coding 24x7 and love technical challenges.
- Comfortable with Git version control system
Our client is a hyperlocal platform, that helps businesses to advertise to the right audience by targeting the audience with relevant ads on apps and websites. Their multiple ad campaigns target different demographics languages and locations to attract the consumers. Their network offers unequalled inventory that reaches 90% of the internet users across the world. Their platform also provides best insights in the performance of the ad campaigns- specific to cities, areas, and other demographics.
- Regularly engaging with clients for performance reporting & reviews, implementing upgrades on existing plan to deliver better performance, upselling clients to higher plan, cross-selling to clients
- Overseeing delivery of operational requirements of clients and from clients, making sure billing and collections are happening as scheduled.
- Participating in creating & publishing case studies for your customers.
- Planning & delivering on business KPIs (Monthly Revenue, Retention Rate, Upsell Revenue, Cross Sell Revenue )
- Delivering Customer Success by monitoring performance KPIs on weekly basis, performing RCA if growth is not as planned / at par with industry benchmarks.
- Overseeing & monitoring delivery of all operational requirements of the client with regards to the product plan activated for the client.
- Constantly working with clients, technology & operations team to implement upgrades withi client’s existing plan to make sure that the client is fully utilizing all features available to them to be successful on our platform.
- Pitching for upsells using the right consultative approach, strategy & planning for moving the customers to higher plans in order to unlock more features to deliver better performance and engagement to their locations.
- Pitching for cross-sells using the right consultative approach for moving the clients to other products offered within our suite of hyper-local marketing.
- Managing the complete commercial relationship with clients to make sure all financial and legal processes are followed for billing, realization & renewals.
- Building insights on clients performance data – spotting trends, deviation from benchmarks etc. and engaging with clients for regular performance reporting & insightful reviews.
- Working closely with Customer Success teams of other products to conduct demos with your existing customers.
- Minimum education qualification - Bachelor’s Degree from a reputable institute.
- Post Graduate Degree in Management will be an advantage.
- Relevant Work Experience of 9-12 Years in digital planning & servicing preferably focused on digital media including performance-based campaigns through Google’s Advertising Platforms/ Mar-tech / Ad-tech firm.
- Excellent pitching & presentation skills.
- Candidates who have an experience in a SAAS business will be preferred.
- Proficiency in MS Excel, PowerPoint and Keynote; conceptual understanding of SEM/ Google Analytics/ AdWords a huge plus
- Social, has strong relationship building skills, is flexible and comfortable with ambiguity
- Excellent communication and analytical skills
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