Manager / Deputy Unit Manager – Dialer Operations
at Financial Services Industry
ROLES AND RESPONSIBILITIES:
The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.
KEY RESPONSIBILITIES:
Dialer Strategy & Execution:
- Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
- Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
- Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.
Performance Optimization & Analytics:
- Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
- Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.
Compliance & Governance:
- Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
- Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
- Maintain robust documentation of campaign changes, SOP updates, and version logs.
Cross-Functional Coordination:
- Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
- Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
- Partner with Quality and Policy teams to align operational execution with business rules.
- Coordinate with MIS teams for data validation and report automation.
Reporting & Governance:
- Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
- Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
- Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.
IDEAL CANDIDATE:
Domain & Technical Expertise:
- Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
- Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
- In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
- Working knowledge of CRM systems, CTI integrations, and lead management platforms.
Analytical & Reporting Skills:
- Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
- SQL proficiency preferred for data extraction, query building, and troubleshooting.
- Ability to interpret large data sets and convert findings into actionable insights.
Execution & Problem-Solving Skills:
- Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
- High execution discipline with the ability to manage multiple campaigns simultaneously.
- Strong decision-making capabilities under operational pressure.
Communication & Stakeholder Management:
- Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
- Strong documentation, reporting, and presentation skills.
- Ability to translate analytical findings into business-friendly recommendations.
Eligibility-
- Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
- Must have completed minimum tenure requirements as defined by HR.
- No active performance improvement plan or disciplinary action.
- Consistent performance ratings and adherence to compliance norms.
PERKS, BENEFITS AND WORK CULTURE:
Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.
Shubham Vishwakarma
Full Stack Developer - Averlon
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● Employee Records Management:
○ Maintain and update employee records, ensuring accuracy and confidentiality.
○ Prepare and process employment documentation, including new hire, termination, and promotion
forms.
○ Manage HRIS (Human Resources Information System) to ensure all records are current.
● Recruitment Support:
○ Assist with the recruitment process by posting job openings, scheduling interviews, and
coordinating candidate communications.
○ Help onboard new employees, including preparing induction materials, facilitating orientation, and
ensuring all necessary paperwork is completed.
● Payroll and Benefits Administration:
○ Assist with the preparation and processing of payroll data.
○ Ensure proper documentation for employee benefits enrollment, changes, and claims.
○ Coordinate with finance for payroll queries and discrepancies.
●HR Compliance and Reporting:
○ Support HR with compliance tasks, such as ensuring the company adheres to labor laws and
employment regulations.
○ Prepare HR reports, including headcount, turnover rates, and other metrics as needed.
● Employee Relations Support:
○ Provide general administrative support to HR managers and employees.
○ Respond to employee inquiries regarding HR policies and procedures.
● Training and Development:
○ Assist in organizing training sessions, workshops, and other employee development activities.
○ Maintain records of training and professional development activities.
● General Administrative Tasks:
○ Assist in managing office supplies, HR documents, and communication materials.
○ Coordinate meetings, appointments, and other scheduling activities for the HR department.
WHAT WILL YOU NEED TO SUCCEED?
● Bachelor’s degree in Human Resources, Business Administration, or related field.
● Proven experience as an HR Administrator or in a similar administrative role.
● Strong knowledge of HR software, MS Office Suite (Excel, Word, PowerPoint), and HRIS systems.
● Excellent organizational, time-management, and multitasking skills.
● Attention to detail and a high degree of confidentiality.
● Familiarity with employment laws and regulations.
● Effective communication skills, both written and verbal.
● Problem-solving ability and a proactive approach to tasks.
Working Days:
Monday to Friday 10 am - 7 pm (WFO)
Saturdays-10 am - 3 pm (WFH)
However, the candidate must be comfortable with flexible shifts, if required.
Looking for Indiranagar, Bangalore location ONLY
FEMALE CANDIADTES PREFERRED ONLY
Requirement Details:
Experience: 4 + Years
Qualification: CA
Preferred Mumbai candidates only
Job Description:
1) AR function including raising invoices, following up on due invoices.
2) AP function including managing vendors, processing invoices, reviewing employee expenses, financial planning & analysis, budget & project control.
3) Review employee expense reimbursements for accuracy and completeness.
4) Conduct audit of credit card spending for all employees and raise PO's and verify vendor invoices.
5) Assist with the month end close process and Annual reports.
6) Business planning, forecasting & budgeting
7)Seek methods to enhance overall efficiency and performance
8)Identifying cost-saving opportunities at the organizational level
9)Identify areas for improvement and develop solutions to prevent project delays and help company meet its budgetary and cash flow goals
10)Scheduling and managing timelines
Interested candidates can share their resume
JavaRole : SDET
Must have :
• Strong experience in developing enterprise test automation
• Expertise on the Microsoft technology stack (C# , ASP.NET 3.5/4.0/4.5, SQL Server).
• Selenium and either C# or Java
Good to have :
• Powershell/Other scripting language
• Knowledge of design patterns is desirable.
• Experience in Unified Product Engineering is desirable involving development, testing and test automation
Responsibilities :
• Ability to deliver software and artefacts independently.
• Work independently within self-organizing Agile teams.
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CC++Cloud EOS Team
· Arista Networks is the leader in building software driven cloud networks for today’s datacenter, cloud and campus environments. Arista delivers the most efficient, reliable and high performance Universal Cloud Network architectures based on 10G, 25G, 40G, 50G, 100G and 400G platforms delivered with an extensible operating system – Arista EOS®. Arista EOS is built on an open, programmable, and resilient state-sharing architecture that delivers maximum system uptime, reduces CAPEX and OPEX by simplifying IT operations and enables business agility.
· We are building disruptive products and services that deliver highly automated networks that interconnect and secure connectivity between various global locations. As a part of the team you will be exposed to wide variety of technologies like EOS (Extensible Operating System), multithreaded, multicore software forwarding based on DPDK, public cloud (AWS, Azure, GCP) infrastructure, Path selection, NFV, Containers, Network Segmentation, Virtualization, microservice based architectures, CI/CD pipelines, and Terraform-based declarative provisioning models. As a core member of the CloudEOS team, you will be part of a fast paced, high-caliber team building cutting edge software products for Cloud-enabled WAN connectivity. The team is responsible for all aspects of the development and delivery of control plane, software data plane, and management platform/APIs/services.
· Arista provides an open Engineering-driven culture which fosters innovation and enables engineers to Learn, Lead and Thrive. Our adoption of modern software tools, methodologies and processes and emphasis on automation enables our engineers to focus their energies on the truly complex problems and be among the most productive in the industry. Arista's products are purpose built with the scale, performance and quality required to operate in some of the most demanding environments - this provides engineers the platform and rigour to learn and gain experience in building complex, scalable software systems.
Basic qualifications
· Bachelor's/Master's degree in Engineering
· 3+ years of experience working as a Systems Software Development Engineer
· Proficiency in C++/C programming language
· Software Development experience with Linux
Preferred qualifications
· Experience with DPDK, Software Forwarding, Qos.
· Python and/or Golang development experience
· Strong communication skills and the ability to work in a team environment
· Experience working through the complete software development life cycle right from requirements gathering to delivering the fully developed feature.
· Strong software debugging skills especially in embedded systems.
· Experience in Network Systems Software development is a plus
EOS Routing Team
· Arista Networks is the leader in building software driven cloud networks for today’s datacenter, cloud and campus environments. Arista delivers the most efficient, reliable and high performance Universal Cloud Network architectures based on 10G, 25G, 40G, 50G, 100G and 400G platforms delivered with an extensible operating system – Arista EOS®. Arista EOS is built on an open, programmable, and resilient state-sharing architecture that delivers maximum system uptime, reduces CAPEX and OPEX by simplifying IT operations and enables business agility.
· The EOS Routing PI team is responsible for developing routing protocols like BGP, OSPF and ISIS and Data Center and SP technologies like MPLS, Segment Routing and EVPN. A unique feature of the Arista routing team is that the routing software is common across Campus, Data Center and Service Provider routing features. This is a global team that spreads multiple geographies working on cutting edge features that get deployed in the largest Cloud titan, Service Provider, Enterprise and Campus networks.
· Arista provides an open Engineering-driven culture which fosters innovation and enables engineers to Learn, Lead and Thrive. Our adoption of modern software tools, methodologies and processes and emphasis on automation enables our engineers to focus their energies on the truly complex problems and be among the most productive in the industry. Arista's products are purpose built with the scale, performance and quality required to operate in some of the most demanding environments - this provides engineers the platform and rigour to learn and gain experience in building complex, scalable software systems.
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· Bachelor's/Master's degree in Engineering
· 3+ years of experience working as a Systems Software Development Engineer
· Proficiency in C++/C and Python programming languages
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· Experience in Network Systems Software development is a plus
EOS Layer 2 and Infra PI Team
· Arista Networks is the leader in building software driven cloud networks for today’s datacenter, cloud and campus environments. Arista delivers the most efficient, reliable and high performance Universal Cloud Network architectures based on 10G, 25G, 40G, 50G, 100G and 400G platforms delivered with an extensible operating system – Arista EOS®. Arista EOS is built on an open, programmable, and resilient state-sharing architecture that delivers maximum system uptime, reduces CAPEX and OPEX by simplifying IT operations and enables business agility.
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About Tazapay Tazapay is founded by 3 seasoned professionals with extensive experience in payments, ecommerce, technology, cross border trade and high growth technology businesses. The company is financially backed by the likes of Sequoia Capital, Saison Capital, RTP Global etc. We https://tazapay.com/ are a Singapore-based b2b and payments startup enabling small and medium-sized businesses (SMBs) to conduct cross-border commerce securely.
About the Automation Engineer role Tazapay is looking for an Automation Engineer who will assist testing across a suite of Mobile and Web Applications, ensuring all errors are identified and corrected before release to customers. This role will work to ensure high quality is central to development, and work closely with developers to give them a testing perspective from scoping acceptance criteria through to release.
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- Gain technical and functional understanding of our product architecture and become part of our ongoing feature and enhancement development effort
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- Communicate with product managers in creating acceptance tests as part of the requirements, and execute those tests manually, as well as automate them
- Manage the test case inventory and work with other members of the Software Testing team
- Provide guidance when needed to other members of Software Testing team and Product Support
- Work proactively with members of an Agile Software Development and Software Testing team to find and fix defects in our product
- Produce and maintain test coverage reports for functional and automation coverage
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The Ideal Candidate Education
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- Ability to focus for extended periods of repetitious activity.
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Location: work from home
Experience : 3 yrs plus
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Python
Django
FlaskPosition: Sr. Developer / Lead Developer
Experience: 4 - 9 Years
Work Location: Remote - Work from anywhere / Technopark, Trivandrum
Qualification: B Tech / BE / BCA / MCA / BSC Computers
Skills: Odoo ERP , Python, Postgresql, MYSQL
Required Technical Competency & Qualifications
v In Depth understanding of Odoo ERP and all the default Odoo modules.
v Good Knowledge in ORM methods, Python and JavaScript.
v Strong Knowledge on API integration.
v Capable of working on Odoo framework on existing app and custom module.
v Enhance applications, develop and configure features and functionalities that support business requirements
v Good Knowledge in code repositories- Github.
v Should have good technical support skills.
v Good Analytical, Communication and interpersonal skills.
v Ability to work with a close bound team structure.
v Ability to work under minimal supervision.
v Should be able to work in client facing roles.
PythonDjangoPeriod: 6 months+
JD:
● 4-7 years of experience building and scaling APIs and web applications.
● Experience building and managing large scale data/analytics systems.
● Have a strong grasp of CS fundamentals and excellent problem solving abilities. Have a good
understanding of software design principles and architectural best practices.
● Be passionate about writing code and have experience coding in multiple languages, including at least
one scripting language, preferably Python.
● Be able to argue convincingly why feature X of language Y rocks/sucks, or why a certain design decision
is right/wrong, and so on.
● Be a self-starter—someone who thrives in fast paced environments with minimal ‘management’.
● Have experience working with multiple storage and indexing technologies such as MySQL, Redis,
MongoDB, Cassandra, Elastic.
● Good knowledge (including internals) of messaging systems such as Kafka and RabbitMQ.
● Use the command line like a pro. Be proficient in Git and other essential software development tools.
● Working knowledge of large-scale computational models such as MapReduce and Spark is a bonus.
● Exposure to one or more centralized logging, monitoring, and instrumentation tools, such as Kibana,
Graylog, StatsD, Datadog etc.
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dependencies.
● Working knowledge linux server administration as well as the AWS ecosystem is desirable.
● It's a huge bonus if you have some personal projects (including open source contributions) that you work
on during your spare time. Show off some of your projects you have hosted on GitHub.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptSenior PHP Developer
Experience: 5+Years
Location: India(Remote)
What’s the opportunity?
AiTrillion is looking for a Sr. Developer with experience in
- PHP
- Zend Framework CI
- NodeJS, Express
- Loopback
- Serverless Framework & CLI
- AWS Lambda
- API Gateway with MySQL
- MongoDB
- DynamoDB database experience
What will you be doing?
- Strong Development/Management background with experience in Developing Products with large-scale user transactions and having critical business nature.
- Must be able to build the technical architecture/stack of the product from scratch including server interactions, scripts, deployment stage, features with a cost-effective manner.
- Hands-on implementation of the critical interfaces and complex modules of the systems and features as a solution architecture and design.
- Provide timely deliverables, estimates, and complete tasks in an Agile development environment.
- Reviewing code for coding standards and accuracy and functionality.
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- Must have experience on NodeJS, Express, Loopback
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- Must have experience working with JavaScript technologies like NodeJS, AngularJS, React.
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- Knowledge of version control systems like GIT (mandatory).
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- Experience with the process of automation and load testing is a plus.
At AiTrillion, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
Java
Spring Boot- Design and development of three-tier - high performance and scalable enterprise product.
- Own feature development from definition, design through delivery.
- Hands-on full stack developer who is passionate about Go Language, Java/J2EE development, UI, SQL, building highly scalable and resilient applications, and focused on solving complex business problems
- Orientation to contribute both as a technical lead as well as an individual contributor.
- Lead the team to deliver high-quality software, by reviewing their work and mentoring them.
- Ability to research, follow up and resolve complex challenges.
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Qualifications
- Bachelor’s degree or higher in Computer Science or Engineering equivalent
- Minimum of 5 years experience in product development
- Responsible, organized, and possess critical thinking with good interpersonal and communication skills
- Able to demonstrate good analytical problem-solving abilities and strong leadership aptitude
- Able to work at both abstract and detailed level
- Must be fluent in English, and strong communication skills.
- Motivated self-starter that likes to work as part of a team
Technical Requirements
- Strong experience in Core Java 8 and above, Collections and Data structures.
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- Object-oriented analysis and design using common design patterns.
- Enforcing and Writing code following good standards (well documented with good code coverage and properly tested code).
- Excellent knowledge of Relational Databases, SQL, and ORM technologies (Hibernate and Mybatis). Ability to model & design databases for high availability and high volume.
- Ability to design and build a scalable platform with APIs.
- Strong programming skills, as well as the ability to review complex code bases written by others.
- Strong knowledge of test-driven development and continuous integration
- Exposure to security, application clustering, and load balancing techniques.
- Passion for collaboration and working on agile teams. Prior experience with working on fast-paced milestones using flexible and adaptive methodologies.
- Excellent problem-solving skills.
JavaSpring BootCheck website :- http://nearpe.com
You are suppose to take care of all the technology requirements end to end. Our stack is in java+springboot+postgres, deployed on AWS with native android application.
General requirements :-
- Design and build highly scalable java based transactional web applications.
- End to end responsibility of delivery of requirements within timeframe.
- Managing a team of 3-4 engineers.
- Direct interaction with internal and external clients to understand requirements and for integration purpose.
- Write clean, maintainable code with best standard practices.
- Participate in all phases of development including requirement gathering, development and deployment.
- Mentor & lead the team.
- Excellent Command over JAVA, DS, Algorithms, Postgres or similar RDBMS.
- Knowledge of full-stack development including Front end or Android native development is plus (not mandatory though).
- Good sense of customer behaviour, satisfaction and product development is required.
- Good sense of humor is must, along with beer every week :)
- At least 3-4 years of hardcore development experience with product companies along with managing small team.
Experience: 3+ years hands on experience in Java/J2EE development and programming.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon