Manager / Deputy Unit Manager – Dialer Operations
at Financial Services Industry
ROLES AND RESPONSIBILITIES:
The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.
KEY RESPONSIBILITIES:
Dialer Strategy & Execution:
- Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
- Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
- Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.
Performance Optimization & Analytics:
- Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
- Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.
Compliance & Governance:
- Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
- Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
- Maintain robust documentation of campaign changes, SOP updates, and version logs.
Cross-Functional Coordination:
- Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
- Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
- Partner with Quality and Policy teams to align operational execution with business rules.
- Coordinate with MIS teams for data validation and report automation.
Reporting & Governance:
- Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
- Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
- Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.
IDEAL CANDIDATE:
Domain & Technical Expertise:
- Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
- Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
- In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
- Working knowledge of CRM systems, CTI integrations, and lead management platforms.
Analytical & Reporting Skills:
- Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
- SQL proficiency preferred for data extraction, query building, and troubleshooting.
- Ability to interpret large data sets and convert findings into actionable insights.
Execution & Problem-Solving Skills:
- Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
- High execution discipline with the ability to manage multiple campaigns simultaneously.
- Strong decision-making capabilities under operational pressure.
Communication & Stakeholder Management:
- Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
- Strong documentation, reporting, and presentation skills.
- Ability to translate analytical findings into business-friendly recommendations.
Eligibility-
- Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
- Must have completed minimum tenure requirements as defined by HR.
- No active performance improvement plan or disciplinary action.
- Consistent performance ratings and adherence to compliance norms.
PERKS, BENEFITS AND WORK CULTURE:
Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Graduate/Postgraduate in Travel, Tourism, or Business Management
5–10 years of experience in MICE / Group Air Operations
Experience in OTA, TMC, or airline contracting roles
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1. Air Contracting & Negotiation
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2. Pricing & Revenue Optimization:
Design competitive pricing strategies for MICE groups.
Coordinate with internal sales teams to provide best-in-market quotations.
Analyze market trends, competitor pricing, and demand patterns.
Maximize margins while ensuring conversion of group queries.
3. Operations & Execution:
Handle end-to-end MICE air operations (booking to departure).
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Ensure smooth travel experience for large groups.
Provide proactive communication on schedule changes or disruptions.
Handle escalations efficiently with quick resolution.
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Strong airline contracting and negotiation skills
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Existing airline relationships
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C++Company: HCL
Location: PAN India
Job type: Full Time, Work from office
Open Positions: Product Developer || 1 to 15 years exp
Immediate Joiners
CTC: 7 - 30 LPA Depending on Experience
Mandatory skill
CAD with C++ (2.5 to 7 Years)
Position-1: CAD Developer with C++
Educational Qualification:
BE/B Tech/ME/M tech.
Preferred: Mechanical, Production, Manufacturing, Aeronautical, CAD/CAM
Primary Skills:
a) C++
b) CAD Develope
c) Good in aptitude and analytical Geometry.
Secondary Skills:
a) MFC
b) Geometric algorithm
c) C#.Net
d) WPF
Tool Knowledge:
a) CAD tools (NX, Creo or Solid-Works)
b) MS Visual studio 2012/2015
c) JIRA
d) SVN
e) any memory management tools (Rational etc.)
f) SQL Database
g) UML
Desired Competencies:
a) Should have min 2 yrs. of experience in C++ development
b) Should have worked on any CAD/Geometric kernel APIs (NX, Creo, Solid-Works APIs)
c) Should have worked on Windows platform
d) Should have ability to solve geometric problem
e) Should have good knowledge of SDLC and related processes
f) Exp. with product development would be preferred
g) Having hands-on in MFC is an added advantage
Job Description:
This position is for senior CAD developer who has C++ experience, person with mechanical background is preferred. This is a long-term position for GTS products.
Employment Type
Full-time
Looking for a dynamic opportunity in the finance domain? Join our fast-growing team as a full-time Accounting Executive and take charge of financial operations while being part of a high-growth startup journey! 🔹 Experience: 1–3 years 🔹 Proficiency in Tally & MS Office 🔹 Fluent in Hindi & English 🔹 Interest in B2C Business Development 🔹 Great communication & negotiation skills
Java
Kotlin
Redis
Go Programming (Golang)Only 10% of India speaks English and 90% speak over 25 languages and 1000s of dialects. The internet has largely been in English. A good part of India is now getting internet connectivity thanks to cheap smartphones and Jio. The non-english speaking internet users will balloon to about 600 million users out of the total 750 million internet users in India by 2020. This will make the vernacular segment one of the largest segments in the world - almost 2x the size of the US population. The vernacular segment has very few products that they can use on the internet. One big need is that of sharing thoughts. Twitter serves this need globally through a micro-blogging platform. However most of the Tweets are in English and the vernacular Indian feels out of place on it. To solve that problem, we started Koo.
About The Company
The app is a micro-blogging platform in Indian languages. It is an app built in India, for Indians, to share their thoughts and opinions on any topic in their mother tongue using Audio/Video/Text. Koo gives a voice to Indians and enables the “Best of India” to share their thoughts with the “Rest of India”. We provide a personalised feed to users by letting people select the people they want to follow. The user is then shown content from these people. Some of the top minds of India are invited to share their thoughts and opinions on various topics. Users can follow such personalities and follow what they are talking about, and share their opinions too.
We are a Series A venture funded company. It has raised $6.5 million from stellar investors like Accel Partners, Shunwei Capital, Kalaari Capital, 500startups and Blume Venture Partners.
Technology Team & Culture
Nishant (CTO), has headed engineering for large and complex platforms like Coverfox and CitrusPay catering to the needs of millions of consumers. Technology team comprises sharp coders, technology geeks and guys who have tried entrepreneurship or are very entrepreneurial in nature and extremely passionate towards technology. Anyone being part of a technology team will have a lot to learn from their peers and mentors. Download our android app nearing 1 million downloads from play store and take a look at what we are trying to build. Technology stack compromises of a wide variety of cutting edge technologies like Elixir, Java 11, Reactive Programming, MongoDB, Neo4j, Kubernetes, AWS, NodeJS, Python, ReactJS, Redis, Aerospike, ML, Deep learning etc. Working hard & party harder is the mantra that we believe in.
Technology skill sets required for a matching profile
1. Work experience between 2 years to 8 years in building large scale high user traffic consumer facing applications with desire to work in a fast paced startup.
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4. Experience with NoSQL DBs like MongoDB, Cassandra, Redis or Aerospike is required.
Knowledge of graph DBs like Neo4j is preferred.
5. Strong in algorithms, problem solving and data structures.
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Java
Javascript
React.js
Angular (2+)
AngularJS (1.x)What you need to succeed in this job ?
- MS or BS/B.Tech in computer science or equivalent experience from top college.
- Minimum 2+ Experience in Java 8, Spring Boot, Spring Cloud, Spring Cloud Gateway etc
- Good understanding of Design Patterns usage and implementations.
- REST Services and understanding and implementation of Microservices Architecture.
- Unit testing tools – Junit & Mockito.
- Experience is PostgreSQL database is must,
- Excellent data structure & algorithm and problem solving skills.
- Should be an active contributor to developer communities like Stackoverflow is added advantage.
- Experience and knowledge of open source tools & frameworks, broader cutting edge technologies around server side development (Prometheus, Elasticsearch, Kafka).
- Must be a proven performer and team player that enjoy challenging assignments in a high- energy, fast growing and start-up workplace.
- Must be a self-starter who can work well with minimal guidance and in fluid environment.
Data Science
Machine Learning (ML)
PythonJob Location: India
Job Summary
We at CondeNast are looking for a data science manager for the content intelligence
workstream primarily, although there might be some overlap with other workstreams. The
position is based out of Chennai and shall report to the head of the data science team, Chennai
Responsibilities:
1. Ideate new opportunities within the content intelligence workstream where data Science can
be applied to increase user engagement
2. Partner with business and translate business and analytics strategies into multiple short-term
and long-term projects
3. Lead data science teams to build quick prototypes to check feasibility and value to business
and present to business
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visualizations for the products
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1. 5+ years of experience in leading Data Science & Advanced analytics projects with a focus on
building recommender systems and 10-12 years of overall experience
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based, collaborative filtering, embedding techniques
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intelligence
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programs in machine learning & artificial intelligence
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About Condé Nast
CONDÉ NAST INDIA (DATA)
Over the years, Condé Nast successfully expanded and diversified into digital, TV, and social
platforms - in other words, a staggering amount of user data. Condé Nast made the right move
to invest heavily in understanding this data and formed a whole new Data team entirely
dedicated to data processing, engineering, analytics, and visualization. This team helps drive
engagement, fuel process innovation, further content enrichment, and increase market
revenue. The Data team aimed to create a company culture where data was the common
language and facilitate an environment where insights shared in real-time could improve
performance.
The Global Data team operates out of Los Angeles, New York, Chennai, and London. The team
at Condé Nast Chennai works extensively with data to amplify its brands' digital capabilities and
boost online revenue. We are broadly divided into four groups, Data Intelligence, Data
Engineering, Data Science, and Operations (including Product and Marketing Ops, Client
Services) along with Data Strategy and monetization. The teams built capabilities and products
to create data-driven solutions for better audience engagement.
What we look forward to:
We want to welcome bright, new minds into our midst and work together to create diverse
forms of self-expression. At Condé Nast, we encourage the imaginative and celebrate the
extraordinary. We are a media company for the future, with a remarkable past. We are Condé
Nast, and It Starts Here.
.NET
C#Responsibilities
• Determines technical feasibility of medium to low complexity features or solutions by evaluating problem, customer requirements, possible solutions and technology requirements.
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• Create a low-level design of modules of a software application through proper documentation and diagrams.
• Develops software solutions by studying requirements, clarifying customer/user needs, analyzing data and processes, and following established software development practices and processes.
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• Updates and shares knowledge by studying state-of-the-art development tools, programming techniques, and computing technology; reading professional publications.
• Networks with internal and external personnel in their area of expertise.
Requirements
• B.Tech/B.S. or M.Tech/M.S. in Computer Science, IT or related field.
• 3-5 years of experience
Visit us on :
Mandatory Skills
• Should be proficient in the following areas of .NET (.NET 4.5 or above, .NET Core)
• Expert in C# and ASP.NET
• Knowledge of JavaScript/TypeScript is a plus
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• T-SQL Stored Procedures
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• Expert in OOPs
• Proficiency in Design Patterns
• Proficiency in Unit testing Patterns
• Understanding of Algorithms and Data structures.
• Experience on Requirement/Design/Code Review & Inspections
• Excellent problem-solving and analytical skills.
Desirable Skills
• Hands-on experience with using Git (handling branching and merging), any DevOps pipeline
• Experience with Agile methodologies
Ruby on Rails (ROR)
NodeJS (Node.js)
Amazon Web Services (AWS)- 3+ years of experience with Ruby On Rails.
- Strong Project & Time Management Skills, along with the ability to apply these skills while working independently, or as part of a team.
- Knowledge of blockchain technology, smart contracts and cryptocurrency will be an added advantage
- Experience in fintech domain will be another added advantage
- Bachelor’s degree in computer programming, computer science, or a related field.
- Fluency or understanding of specific languages, such as Java, PHP, or Python, and operating systems may be required.
We need Sales professionals for our educational SaaS product. Role involves generating/sourcing leads, understanding customer requirement, driving sales, and servicing after-sales needs. We are looking for candidates who are self-starter, who can get going from day 1, who is hungry for success and most importantly can go after achieving dreams.
For top notch candidates, we are willing to offer lucrative stake in the company.
Detailed job responsibilities:
- Serves customers by selling products/services as per customer needs.
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
- Submits orders by referring to price lists and product literature.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
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- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon