Product Designer

About Voiceoc

Voiceoc is a Delhi based Startup that is established with an aim to help healthcare companies globally offer unprecedented & personalized experience to their patients by bringing their services on WhatsApp using our very own Hybrid Intelligent System (HIS), which is a contextual combination of artificial & human intelligence.

Today, Voiceoc is trusted by leading healthcare companies of India & GCC including Max Healthcare, SRL, Aster Healthcare etc. and prominent investors of India & USA.

Responsibilities Include (but not limited to):

We are looking for a candidate who has 2-3 years of experience working in a B2B SAAS company as a ‘Client Success Associate’. The responsibilities include:

• Act as a Techno-Functional Consultant and maximize adoption of Voiceoc
• Assist & train Clients to use the system to its full extent and help them to resolve their support queries
• Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities
• Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices
• Analyzing Client data and helping them discover aspects of the product that are most beneficial to them
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Carrying out periodic health checks to avoid churn
• Keeping Clients updated on new features, and new products they might find useful
• Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals
• Upselling and cross-selling through review of Clients’ progress

I. Core Responsibilities & Operations

• Advanced Setup & Operation: Independently perform complex setup of 3-axis, 4-axis, and 5-axis Vertical Machining Centers (VMC) for production runs, including fixture alignment, tool pre-setting, and datum establishment.
• Program Ownership: Proficiently read, edit, and optimize existing CNC programs (G-code/M-code) for improved cycle time, tool life, and surface finish, particularly for complex, contoured aerospace parts.
• First-Part Approval (FPA): Responsibility for running the first component (first off), conducting full dimensional inspection, and signing off on the production setup sheet (Setup Verification).
• Troubleshooting: Act as the first line of defense for machine, tooling, and program issues, conducting root cause analysis (RCA) for non-conformances and implementing immediate corrective actions.
• Material Expertise: Expertly machine exotic aerospace materials such as Titanium, Inconel, Invar, and specialized aluminum/stainless steel alloys, understanding material-specific cutting parameters.

II. Quality, Inspection & Compliance

• GD&T Mastery: Expertly interpret complex engineering blueprints, technical drawings, and specifications using advanced Geometric Dimensioning and Tolerancing (GD&T) principles.
• Precision Measurement: Perform detailed, in-process, and final quality checks using a full range of precision instruments (e.g., micrometers, bore gauges, height masters, and surface roughness testers).
• Tolerancing: Consistently achieve and maintain ultra-tight tolerances, often in the range of $\pm 0.0005$ inches ($\pm 12 \mu m$) as required for flight-critical components.
• Documentation: Maintain meticulous and accurate production records, tool logs, inspection reports, and adherence to AS9100/ISO 9001 quality standards for traceability.

III. Process Optimization & Leadership

• Process Improvement: Proactively identify and propose Kaizen/Continuous Improvement initiatives related to tooling, fixturing, and machining strategies to increase productivity (throughput) and reduce scrap rates.
• Mentorship: Train, guide, and mentor junior operators and setters on best practices, machine safety, quality control procedures, and technical setup skills.
• Maintenance: Perform detailed preventive maintenance (PM) tasks and communicate complex machine performance issues to the maintenance team effectively to minimize downtime.

Experience: 4-5 years as a VMC Operator/Setter, preferably in Aerospace, Defence, or High-Precision manufacturing industries.

Machinery: Strong hands-on experience with 3/4/5-axis VMC machines (e.g., Haas, Fanuc, Siemens control systems).

Technical: Expert in GD&T and ability to read $\mu m/\mu in$ surface finish callouts.

Software: Ability to read/edit G-code; experience with CAM software (Mastercam, Siemens NX, PowerMill) is a significant advantage.

Education: Diploma in Mechanical Engineering

Role – Telesales

Exp – 0 to 4years

Location – Malad

Job Summary

You will be responsible for driving sales of Flight, Hotel, and Holiday bookings by making outbound calls to travel agents, managing the entire sales cycle from lead generation and quoting to final payment follow-up.

Key Responsibilities

1. Outbound Sales & Lead Generation:

• Initiate outbound calls to travel agents to generate sales leads for company offerings (Flight, Hotel, & Holidays).
• Actively cold call business owners and utilize referrals, direct mail, email, and networking to develop a database of qualified leads.

1. Sales and Quoting:

• Listen to customer (travel agent) requirements and present product/service information appropriately to close the sale.
• Ensure that price quotes are sent promptly to all qualified leads.

1. Follow-up and Payment:

• Conduct timely follow-ups with travel agents after quotes have been sent.
• Manage payment follow-ups and ensure all payments are secured before the travel dates.

1. Client Relationship Management:

• Source and develop strong client relationships and referrals.
• Maintain the customer database by inputting customer profiles, updates, and preparing monthly reports.

1. Team & Knowledge:

• Attend all team meetings and actively share best practices with colleagues.
• Demonstrate or gain working knowledge of the travel industry (an added advantage).

Discription:

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.

Qualifications:

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Excellent communication skills in English and Hindi

- Ability to handle customer queries and provide appropriate solutions.

- Prior experience in customer service or sales is preferred but not mandatory.

Responsibilities:

- Handle inbound/outbound calls professionally and provide information about products/services.

- Identify customer needs, clarify information, and close sales.

- Maintain a high level of customer satisfaction through effective problem-solving.

- Achieve sales targets and goals as set by the company.

Salary and Benefits:

- Starting salary of INR 18,000 per month.

- Performance-based incentives and bonuses.

- Comprehensive training and career development opportunities.

Role Overview:

We are seeking a highly skilled and motivated Data Scientist to join our growing team. The ideal candidate will be responsible for developing and deploying machine learning models from scratch to production level, focusing on building robust data-driven products. You will work closely with software engineers, product managers, and other stakeholders to ensure our AI-driven solutions meet the needs of our users and align with the company's strategic goals.

Key Responsibilities:

• Develop, implement, and optimize machine learning models and algorithms to support product development.
• Work on the end-to-end lifecycle of data science projects, including data collection, preprocessing, model training, evaluation, and deployment.
• Collaborate with cross-functional teams to define data requirements and product taxonomy.
• Design and build scalable data pipelines and systems to support real-time data processing and analysis.
• Ensure the accuracy and quality of data used for modeling and analytics.
• Monitor and evaluate the performance of deployed models, making necessary adjustments to maintain optimal results.
• Implement best practices for data governance, privacy, and security.
• Document processes, methodologies, and technical solutions to maintain transparency and reproducibility.

Qualifications:

• Bachelor's or Master's degree in Data Science, Computer Science, Engineering, or a related field.
• 5+ years of experience in data science, machine learning, or a related field, with a track record of developing and deploying products from scratch to production.
• Strong programming skills in Python and experience with data analysis and machine learning libraries (e.g., Pandas, NumPy, TensorFlow, PyTorch).
• Experience with cloud platforms (e.g., AWS, GCP, Azure) and containerization technologies (e.g., Docker).
• Proficiency in building and optimizing data pipelines, ETL processes, and data storage solutions.
• Hands-on experience with data visualization tools and techniques.
• Strong understanding of statistics, data analysis, and machine learning concepts.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a fast-paced, dynamic environment.

Preferred Qualifications:

• Knowledge of microservices architecture and RESTful APIs.
• Familiarity with Agile development methodologies.
• Experience in building taxonomy for data products.
• Strong communication skills and the ability to explain complex technical concepts to non-technical stakeholders.

Desired candidates must have 2-7 years experience as NodeJs Developer. If the candidate is not able to relocate to Gurgaon then we can also provide permanent Work from home for this position.

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

What candidate should know about:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus

MTX Group Inc. is seeking a motivated Lead DevOps Engineer to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform Maverick, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The Maverick Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.

Responsibilities:

• Be responsible for software releases, configuration, monitoring and support of production system components and infrastructure.
• Troubleshoot technical or functional issues in a complex environment to provide timely resolution, with various applications and platforms that are global.
• Bring experience on Google Cloud Platform.
• Write scripts and automation tools in languages such as Bash/Python/Ruby/Golang.
• Configure and manage data sources like PostgreSQL, MySQL, Mongo, Elasticsearch, Redis, Cassandra, Hadoop, etc
• Build automation and tooling around Google Cloud Platform using technologies such as Anthos, Kubernetes, Terraform, Google Deployment Manager, Helm, Cloud Build etc.
• Bring a passion to stay on top of DevOps trends, experiment with and learn new CI/CD technologies.
• Work with users to understand and gather their needs in our catalogue. Then participate in the required developments
• Manage several streams of work concurrently
• Understand how various systems work
• Understand how IT operations are managed

What you will bring:

• 5 years of work experience as a DevOps Engineer.
• Must possess ample knowledge and experience in system automation, deployment, and implementation.
• Must possess experience in using Linux, Jenkins, and ample experience in configuring and automating the monitoring tools.
• Experience in the software development process and tools and languages like SaaS, Python, Java, MongoDB, Shell scripting, Python, MySQL, and Git. 
• Knowledge in handling distributed data systems. Examples: Elasticsearch, Cassandra, Hadoop, and others.

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -

• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Opportunity to pursue Executive Programs/ courses at top universities globally
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others

                                                       *******************

• Has 3+ years WordPress experience & a thorough understanding of WordPress development standards and best practices.
• Has had exposure to developing, implementing, testing, and troubleshooting large scale websites and or applications built using Wordpress
• Has some experience in developing and integrating extensions in Wordpress
• Has experience with popular frameworks involving HTML5, CSS3, JavaScript, jQuery, MySQL, Firebase.
• Has a proficient knowledge of PHP, HTML, CSS, and Javascript
• Has strong debugging and problem-solving skills
• Has an ability to work with existing code and build upon it
• Has excellent communication skills, both verbal and written
• Must be imaginative and keep a finger on the latest trends and design directions
• Can convert Adobe Illustrator and Photoshop mockups to themes for the website
• Has working experience with source control (e.g. Git)
• Has experience in WordPress Page builder - elementor is a great advantage!
• Understands what to build optimize for speed and scalability
• Has 3+ years WordPress experience & a thorough understanding of WordPress development standards and best practices.
• Has had exposure to developing, implementing, testing, and troubleshooting large scale websites and or applications built using Wordpress
• Has some experience in developing and integrating extensions in Wordpress
• Has experience with popular frameworks involving HTML5, CSS3, JavaScript, jQuery, MySQL, Firebase.
• Has a proficient knowledge of PHP, HTML, CSS, and Javascript
• Has strong debugging and problem-solving skills
• Has an ability to work with existing code and build upon it
• Has excellent communication skills, both verbal and written
• Must be imaginative and keep a finger on the latest trends and design directions
• Can convert Adobe Illustrator and Photoshop mockups to themes for the website
• Has working experience with source control (e.g. Git)
• Has experience in WordPress Page builder - elementor is a great advantage!
• Understands what to build optimize for speed and scalability