Job Description
As a part of Design Team, we work on products that empower Recruiters to increase their productivity. We own these projects from start to finish and collaborate with a multidisciplinary team of developers, product managers, content strategists, and researchers to deliver the best possible experience.
Responsibilities:
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Create and communicate end to end user interface design specs, including high priority and high visibility complex interaction and dialog flows, wireframes, interactive prototypes
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Single handedly drive designs and oversee the strategic and tactical deliverables related to that project
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Coordinate and plan with other functions, including identifying the appropriate UX methods and tools to use depending on project constraints. Manage stakeholder expectations
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Understand both the user behavior and the technology components (speech, natural language) that make for a natural, efficient, and reliable machine-to-human conversation
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Support and contribute to the voice talent and persona definition process for different design situations
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Conduct usability tests using prototypes and incorporate findings and usage data to refine the design
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Develop design principles and style guides to be followed in a voice-first environment to create a consistent user experience
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Work in a highly iterative and nimble environment with product managers, engineers, and recruiters to get your design shipped
Requirements:
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Bachelors/Masters in Design, HCI, Cognitive Psychology, or any other related field
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4+ years of experience as an experience designer for web/mobile or voice applications
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Hands on experience with XD, Illustrator, Photoshop (or equivalent programs)
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Deep knowledge of UX design, user research, visual design, and Service design
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Experience working cross-team while taking feedback from product management, engineering, business and marketing
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Excellent problem solving skills along with deep empathy for users
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Good experience in designing mobile interfaces and responsive desktop sites
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Excellent written and communication skills
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Fluency in English and Hindi. Added bonus if you know other Indian languages
Preferred Skills:
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Experience with conversational product design
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Creativity, logical thinking, solid design process and detailed design presentations
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Familiarity with speech and natural language processing technologies
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Expertise in motion design or prototyping
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SENIOR FULL STACK C# / .NET CORE DEVELOPER
WITH RELATIONAL DB EXPERTISE
PLEASE READ THIS JOB DESCRIPTION CAREFULLY. THIS POSITION REQUIRES A STAR SOFTWARE ENGINEER WITH AMBITION AND A DIVERSE RANGE OF TALENTS.
This is a SENIOR requiring a seasoned, driven developer with:
(1) >= 5 years coding experience
(2) Deep expertise in C# / .NET CORE;
(3) Extensive relational database knowledge;
(4) Drive, ambition, and business savvy to be a key member of a small team making critical strategic software development decisions;
(5) Drive and enthusiasm to code with aggressive feature development timelines;
(6) Ability, after COVID, to work in-office in Mumbai.
In this role, you will take over ownership of the .NET CORE back-end of a digital marketplace app. For the first two major projects, you will be:
(a) Designing and implementing an extensive database refactor to enable the creation of unlimited storefronts; and,
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We are looking for someone who can hit the ground running, spearheading these projects and more, drawing on experience with prior projects to confidently chart the path forward.
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- At least 3 years of work experience.
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- SQL DB expertise (architecture design, development, deployment, management, etc.)
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![skill icon](/_next/image?url=https%3A%2F%2Fcdn.cutshort.io%2Fpublic%2Fimages%2Fskill_icons%2Fphp.png&w=32&q=75)
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Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
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place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
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Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
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Management principles etc.
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