6+ SOP Jobs in India
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It is an all-in-one e-commerce logistics platform using modern software to provide
fast and affordable fulfillment. Brands of all sizes use our full-service solution to
store inventory at warehouses near their customers and ship orders with the company carrier
network to improve transit times and shipping costs. Our deep integration with sales
channels enables brands to earn prime-like badges to accelerate their sales.
We are looking forward to onboard a committed Technical Writer who is motivated enough
to combine his analytical, communication and managerial skills in order to administer our
support and customers in the best possible manner.
Managing a team of support agents, providing training, monitoring, and mentoring as needed.
Developing and implementing policies and procedures related to support operations.
Collaborating with other members of different departments to identify and resolve escalated
issues.
Ensuring that support agents have the necessary tools and resources to do their jobs effectively.
Maintaining and reporting on key performance indicators (KPIs) related to support operations.
Developing and delivering training programs to improve the skills of the support team.
Continuously review and analyze business processes to identify areas of improvement and
develop strategies to enhance support performance.
Identifying and implementing process improvements to increase efficiency and customer
satisfaction.
Identifying and documenting business processes
Writing documents like help articles, SOPs, and other materials that explain complex technical
concepts in an easy-to-understand way.
Work with the subject matter experts to gather information about the products or processes
that they are documenting.
Editing and revising documents that have already been written by other team members or
subject matter experts to ensure accuracy and consistency.
Work closely with other teams to gather information, review documentation, and ensure that
the documentation meets the needs of the audience.
Managing the entire documentation process, from planning and research to writing and
publishing.
Responsible for ensuring that documentation is up-to-date and easily accessible to end-users.
Very good verbal and written communication
Good knowledge of grammar and sentence formation
Engineering background shall be preferred
Any prior experience in a similar role or in any e-commerce fulfillment domain/ return related
operations would be a plus point
It is an amalgamation of enthusiastic and genius people working on a remarkable
concept, making headway in this industry. It would not only provide you a scope for
professional and personal growth but would also provide you a lot of avenues to experiment
with and expertise in your skills.
Project Head for a well-funded construction tech platform backed by a renowned group.
Responsibilities
- Responsible for supervision and execution of project as per agreed design and cost parameters.
- To coordinate with local architects and contractors to ensure detailed plans are in line with the project expectations.
- To ensure availability of materials, equipment that are needed at site.
- To check with the statutory compliance of the project and to ensure that the project site is free from complications before starting the project.
- To provide technical guidance on site whenever & wherever required and resolving critical issues on site.
- To ensure that there is safe working environment at the site and check if all safety measures are taken care of.
- Should have successfully demonstrated capability to design and implement SOPs for end-to-end construction activities.
- Should be well conversant with the quality parameters and check lists for end-to-end construction processes and monitoring mechanisms to ensure compliance with quality standards.
What is the company looking for
- BE/ B. Tech in civil engineering.
- 2-4 years prior work experience in construction and real estate.
- Should be from Kolkata or willing to relocate to Kolkata.
We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence as per Business Objectives. Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.
The ideal candidate for this position will have at least 8
years of program management office (PMO) with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.
Responsibilities:
- Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
- Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
- Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
- Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
- Traceability: providing the function for managing documentation, project history and organizational knowledge.
- Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence
Skills
- Gathering data about project progress and producing reports
- Developing standards and processes
- Encouraging (or enforcing where necessary) the use of those standards and processes
- Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
- Managing dependencies across multiple projects across delivery team
Requirements
- MBA in Project/Operations/Systems/MIS or MCA Or equivalent
- 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
- Strong Process and Agile Project Methodologies knowledge for managing multiple projects
- Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
- Reporting on financial information such as Project Profitability, Claims and Invoicing
- Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
- Identify and analyze opportunities and make tactical/strategic recommendations
- Hands on project management approach that includes a proven track record of project/program execution
- Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR)
- Ability to quickly switch tasks, multi-task, be highly organized and detail oriented.
- Ability to adapt communication style to effectively work with multiple levels within an organization
- Experience preparing high visibility, executive level presentation materials
We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence as per Business Objectives. Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.
The ideal candidate for this position will have at least 8
years of program management office (PMO) with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.
Responsibilities:
- Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
- Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
- Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
- Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
- Traceability: providing the function for managing documentation, project history and organizational knowledge.
- Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence
Skills
- Gathering data about project progress and producing reports
- Developing standards and processes
- Encouraging (or enforcing where necessary) the use of those standards and processes
- Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
- Managing dependencies across multiple projects across delivery team
Requirements
- MBA in Project/Operations/Systems/MIS or MCA Or equivalent
- 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
- Strong Process and Agile Project Methodologies knowledge for managing multiple projects
- Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
- Reporting on financial information such as Project Profitability, Claims and Invoicing
- Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
- Identify and analyze opportunities and make tactical/strategic recommendations
- Hands on project management approach that includes a proven track record of project/program execution
- Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR)
- Ability to quickly switch tasks, multi-task, be highly organized and detail oriented.
- Ability to adapt communication style to effectively work with multiple levels within an organization
- Experience preparing high visibility, executive level presentation materials
- Handling training data.- should have knowledge of MS excel, MS power point
- Routine checking of training status and action plan to improve it
- Managing team leader for buddy training
- Organizing training schedule
- Maintaining an overall management style that follows company best practices
- Taking disciplinary action when necessary
- Motivating employees and ensuring SOPs are adhered to by employees
- Completing tasks assigned by the manager accurately and efficiently
Desired Candidate Profile
What you need to have:
- Bachelor’s degree in any discipline
- 2+ years of experience in a similar role preferred
- Previous experience with e-commerce, logistics is preferable
- Excellent written and verbal communication, good presentation skills and ability to express thoughts logically.
- Support the transition by planning and overseeing the transfer of members from one location to another, including but not limited to operational readiness, support documentation, knowledge transfer and acceptance checklists
- Support in ensuring transition activity is planned and executed to schedule, budget and scope
- Support in establishing transition end to end plans including infrastructure support models, change management, risk assessment and mitigation, resource planning and service management with clear tollgates
- Liaise with transition lead on milestone scheduling, knowledge transfer activities, and communication of progress (KPIs)
- Keep stakeholders involved in transition process and update them with the progress and roadblocks
- Promote awareness of transition planning and support processes within the GCC
- Support the Transition Lead to source and assess opportunities to expand the centre (including assessment of Make vs. Buy, offshore / on shore)
- Work directly with third party resources on a day-to-day basis to support the transition process during the set-up of the GCC
Skills:
- Proven knowledge of service transition methodology, tools and templates through experience or qualifications
- The ability to identify, escalate and manage project risks with the Transition Lead
- 3+ years of experience transitioning / offshoring / outsourcing projects / functions across sub processes such as Biostatistics, reg. affairs, clinical ops, drug safety, medical Governance, strategy and planning, pharma covigilance
- Good exposure in previous roles to multi-cultural, transversal functions
- Pharma background with experience across the systems development life cycle with experience in different project phases
- Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
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