11+ Smart card Jobs in Pune | Smart card Job openings in Pune

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

Skillset: Aem+node

Experience: 3 to 9 Years 

Location: Bangalore , Hyderabad , Pune , Chennai

Notice Period: Immediate to 15 Days

Job Description:

(Kindly mention Mandatory skills in your project)

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Joining: Immediate Joining

No of Vacancy: 1

Designation: PHP Laravel Full-stack Developer

Location- Pune, Maharashtra.

• 1-2 years of experience in related field preferred
• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Completes work independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Key Skills

• Extensive experience working in PHP.
• Experience with Laravel framework
• Should have a working knowledge of MySQL.
• Experience with Javascript, typescript.
• Must have knowledge of Java frameworks like ViewJS, AngularJS.
• Knowledge of JADE, Pug template.
• Strong debugging skills.
• Strong problem-solving skills.
• Ability to understand and make changes to existing code.

We are looking for a UI/UX Designer to turn our software into easy-to-use products for our clients.

In this role, you would be defining and implementing a great user experience for software, web applications, and platforms to meet customer needs and business objectives. The expectation would be to enhance the user experience by combining workflows and interfaces for our customers.

Responsibilities:

• Strong analytical and design principles needed for intuitive solutions 
• Ability to communicate with the team and document the requirements and solutions elegantly.
• Gain a deep understanding of user needs, user psychology, and goals and communicate them to cross-functional product teams.
• Manage multiple projects simultaneously across diverse product teams.
• Design web app interfaces and product experiences for a wide range of e-commerce products.
• Conduct concept and usability testing and develop test suites
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Adhere to style standards on fonts, colors and images.
•  Create personas through user research and data
•  Develop wireframes and prototypes 
• Create original graphic designs (icons, logo, product images other graphics required for softwares etc)
•  Keep abreast of competitor products and industry trends
•  Excellent communication skills
•  Test ideas and rapidly incorporate user and team feedback.
•  Help establish new and/or improve existing workflows as necessary including the full customer journey spanning discovery, purchase, and on-going product services.

 Requirements:

• 0.6 -2 years of proven experience as a UX Designer or similar role for the website, tablet, and mobile view.
• Strong portfolio of design projects with links to the projects. (Dribbble, Behance or any other platform)
• Experience in HTML/CSS,LESS,SasS, Javascript, Bootstrap, jQuery will be a plus.
• Experience with Design Software tools like Adobe Illustrator, Adobe Photoshop, Sketch/Figma/Adobe XD, Invision, Interaction Design, User Experience (UX) Design, and Wireframing tools.
• Familiar with Material Design, Design Thinking, UI Design Patterns, User Research Methods.
• Working experience with agile sprints, participating in design reviews and retrospectives and managing task/ticket life cycle on project management software.
• Knowledge of Usability Factors in Human Computer Interaction.
• Problem-solving aptitude.

Education:

Bachelors or higher degree in a User Experience related field such as (UI & UX design, HCI, Interaction Design, Graphic Design, B.E or BCA) [Or equivalent professional experience].