Card Testing

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Company Name: JNJ TECHNOLOGIES & SERVICES Job Profile: BDA Job Description We're seeking a qualified sales associate to sell annual car and bike subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. Requirement & Skills Bachelor’s degree in Business, Marketing, or related field Strong verbal and written communication A drive to seek new business Excellent telephone skills Highly organized Experience: 06 Months - 2 years Job Location: Work from home Selection process:- HR round & Manager round Qualification: Graduation Working days: 6 working days (Sundays off) Shifts: 10:00am - 7:00pm Mandatory language: English/Hindi Laptop: candidates are to use their own laptops. Additional Compensation: If applicable, this will be decided on the basis of your designation

our responsibilities will include:

• Creating and executing a strong performance marketing strategy & execution plan
• Developing and managing digital prospecting and remarketing campaigns
• Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
• Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels
• Identifying and testing new channels to continue to meet or exceed established critical metrics
• Working closely with the management to share funnel conversion improvement ideas, feedback & present results.

• Monitor and maintain office equipment; inventory supplies and order replacement supplies as needed
• Create, update, and maintain personnel records, financial records, and other records/data
• Support department managers, staff, and CEO
• Coordinate building and maintenance issues for general repair and updates
• Monitor incoming and outgoing mail; receive and sign for mail/packages from couriers and deliver to the proper recipient
• Prepare correspondence, documentation, or presentation materials
• Assist other departments with administrative or clerical support
• Routine Calling and communication duties in specific hours in different segment

Required Skills:

• Bachelor’s degree in business, administration, or a related field preferred
• Prior experience handling administrative responsibilities or related field
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel); scheduling appointments/updating calendars a must.
• Highly organized multitasker who works well in a fast-paced environment
• Willingness to learn and to grow with the company
• Excellent written and verbal communication skills

The is a senior role that involves leading the engineering team and get to work amongst the sharpest of minds in the Indian Internet fraternity in Product and Technology. This is a challenging role that expects the incumbent to work with constant agility with various teams and deliver the best products in the space using effective technology platforms. The role is based out of HQ in Gurgaon.

Someone from Fintech/Product based Company would be preffered

Job Purpose: Plan, drive, and review delivery of projects in line with the agreed product pipeline with the objective of improving the technology delivery strength thereby contributing in achieving the organizational top and bottom line. Lead initiatives on transformations and re-engineering of the product platform.

• Contribute as part of the technology team to determine strategic directions
• Forge and install goals and standards for engineering performance
• Measure and ensure engineering, product delivery goals are met with, at an acceptable velocity and without trading off quality and performance
• Constantly motivate, mentor, and guide the engineering team members
• Harness the capabilities of individuals and teams to ensure appropriate opportunities and growth for them Work closely and coherently with the product development team to ensure alignment and achievement of product and engineering goals
• Devise processes and mechanisms to ensure expected uptime of production applications - Augment skills and capability of the engineering team by recruiting and training the members
• Ensure smooth communication channels within the team and with all stakeholders involved in the product development and delivery process

-Contribute to crafting and own the execution of strategic product development plans

• Manage multiple technology delivery teams
• Responsible for coaching, developing, motivating & retaining team members
• Responsible for overall employee engagement of the team

• Engineering graduate with a minimum of 8 Years of relevant experience
• Hands-on experience in Core J2EE or Core Java (collection, multithreading, OOPS concepts
• Experienced in successful implementation/adoption of agile and extreme programming methodologies
• Brilliant at communication, estimation and delivery, change management, and leadership capabilities
• Should have managed a large technology team directly or through the hierarchy
• Hands-on expertise would be an added advantage

Job Title: Java Developer

Department: Technology and Research

Location: Mohali, Punjab

Reports to:  Technical Lead

Sampana Digital (SDPL) (http://www.sampanadigital.com">www.sampanadigital.com)  is a digital technology company that provides end-to-end product engineering and digital transformation services. Our engineering services includes web & mobile application development, user experience design, cloud, testing and infrastructure managed services to transform businesses digitally. We also enable enterprises with contextual and personalized two-way multi-channel mobile communications, including SMS, voice, email and PWA technology.

We believe in small teams of smart, committed, and diverse individuals coming together and form a breakthrough insight. We are a team of passionate professionals to craft an unbeatable culture and services.

Come and join us!   

The successful candidate will be a pro-active problem solver, quick learner and will provide technical leadership and solution ownership. This candidate should have a passion for technology and should be looked at as a “technical guru” who champions their design, coding and implementation strengths and prides themselves on their development expertise. The successful candidate will join a team that develops and integrates enterprise e-commence and e-transaction systems for a diverse client base.

• The successful applicant will be responsible for the technical delivery of all development assignments allocated to him in a timely fashion, while meeting rigorous quality targets.
• FSLC (Full Systems Life Cycle) programming in Java of scalable, maintainable, and well documented solutions based on Java
• Unit testing of code - Working with very large and complex SQL databases
• Troubleshooting through resolution of technical issues and system errors
• Performing testing, documentation, and mentoring/grooming/coaching less technical staff where applicable
• Work with Architects, Project Managers, and other Developers to estimate the level of effort necessary to implement assigned work packages.
• Write efficient, clean, tested code that follows high standards and quality requirements

Skills

• 1-2 years of enterprise application development experience with at least 1 year experience with Java/J2EE Technologies.
• Proficient in Java 8, with a good knowledge of java ecosystems
• Proven working experience in SQL and Database programming (MySQL, etc.)
• Development experience in Restful Web Services using Spring Framework
• Development experience using any ORM (JPA/Hibernate)

• Have knowledge of design pattern, which includes java, j2ee design pattern.
• Web development experience using HTML5, CSS and AJAX/JQuery and Angular preferred.
• Demonstrable working knowledge of CI/Build tools like Maven, Ant and Jenkins
• Proficient understanding of code versioning tools, such as Git/Bitbucket.
• Familiarity with mainstream application servers like Apache Tomcat, WebSphere 8.0.
• Have working knowledge of LINUX commands and scripting.
• Experience developing and deploying solutions/applications across various environments (on premises and cloud (AWS ,Azure, Alibaba, GCP etc.)

Do you wish to work for a Deep-tech Indian company developing path-breaking products which are set to disrupt every possible industry and domain?

Our client is building a scalable, cloud-controlled, and rare-earth free platform for designing, building, and deploying electric motors for various applications. It aims towards building transformative technology that will make the motors of the future simpler, smarter, more efficient, and easy-to-build in the long run.

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Skills Required 

• Customer service
• Product knowledge
• Market knowledge
• Quality focus
• Problem-solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Analyzing information
• Multi-tasking
• communication 
• Fluent English