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Lead design development aligned with client requirements and project goals.

Develop space plans, design concepts, and material selections.

Prepare detailed interior drawings, layouts, and elevations.

Coordinate with architects, consultants, and vendors.

Review and approve shop drawings as per design intent.

Develop specifications for materials and installation.

Manage FF&E selection and sourcing.

Prepare cost estimates and support budget management.

About the Role

We're looking for a Prompt Engineer with hands-on experience in LLMs and AI-powered conversational experiences. This is a unique role where prompt engineering meets conversational design — you'll craft effective prompts, optimize AI behavior, and help design natural, engaging voice interactions powered by modern AI models.

You'll work at the intersection of Generative AI, prompt engineering, conversational design, and real-time voice automation, shaping the next generation of Voice AI experiences for our SaaS products.

What You'll Do

• Write, refine, test, and optimize prompts for LLM-powered voice agents handling real-time conversations.
• Experiment with models such as GPT, Claude, Gemini, and others to determine the best fit for different use cases.
• Analyze AI responses, conversation transcripts, recordings, and performance metrics to improve accuracy, reliability, and user experience.
• Design voice-first conversations that feel natural, human-like, and intuitive.
• Map conversation flows, fallback strategies, edge cases, and user journeys for voice bots and IVRs.
• Collaborate with engineers to integrate prompts into voice AI platforms and APIs.
• Balance UX empathy (tone, clarity, accessibility) with AI constraints (latency, interruptions, context handling, and accuracy).
• Experiment with A/B testing, multilingual experiences, and emerging AI capabilities.
• Document prompt libraries, conversation specifications, testing outcomes, and design decisions for consistency and scalability.

What We're Looking For

Must Have

• Hands-on experience with prompt engineering and LLM-powered applications.
• Familiarity with leading AI models such as GPT, Claude, Gemini, or similar foundation models.
• Understanding of model strengths, limitations, and trade-offs across different LLMs.
• Ability to evaluate, troubleshoot, and improve AI outputs through prompt optimization.
• Understanding of conversational workflows, AI agents, structured outputs, and tool/function calling concepts.
• Strong written communication skills with the ability to create clear, concise, and context-aware prompts.
• Ability to diagnose AI or conversation failures and improve them using data-driven insights.
• Strong collaboration skills and comfort working with engineers, product managers, designers, and clients.

Good to Have

• Experience with voice bots, chatbots, IVRs, virtual assistants, or conversational AI products.
• Familiarity with voice AI platforms such as Retell, Vapi, ElevenLabs, Deepgram, or similar tools.
• Experience with conversation analytics, evaluation frameworks, A/B testing, or prompt experimentation.
• Exposure to multilingual conversational experiences.
• Experience working on SaaS, customer support automation, AI agents, or voice automation products.

Why Join Us?

At KnackLabs, you'll:

• Be among the early professionals shaping Voice AI experiences powered by modern LLMs.
• Work on a fast-growing SaaS product with real-world industry applications.
• Be part of a culture of experimentation, iteration, and impact.
• Grow at the intersection of AI engineering, prompt design, and conversational experiences.

Interview Process

We run a short, collaborative exercise instead of lengthy take-home assignments. You'll have the opportunity to demonstrate your prompt engineering, problem-solving, and conversational thinking skills while working with our team in real time.

·        Maximum 5 years of Information Technology/Technology Operations/Information Security experience required.

·        Minimum 3 years of experience in Cybersecurity, Identity & Access Management, Role Based Access Control, and Identity Governance is mandatory.

·        Knowledge on User Life Cycle Management, Access provisioning, Access administration is must.

·        Experience with technologies such as Role-Based Active Control (RBAC) and Attribute Based Access Control (ABAC) is required.

·        Experience in User Access Re-certification activities is mandatory.

·        Working knowledge on Active Directory is must.

·        Working experience on any IAM tool (SailPoint/Okta/OneIdentity/Varonis/MIM) would be added advantage.

·        Knowledge on Identity and Access Management role/processes/tools is must.

·        Prior experience in processing IAM requests (Add/Modify/Delete) is must.

·        Experienced in Incident management & Change Management processes.

·        Knowledge of and the ability to adhere to SAS and SOX audit requirements pertaining to Identity & Access Management job requirements.

·        Experience with work-flow management tools such as ServiceNow.

·        Leveraging creative thinking and problem solving skills, individual initiative, and utilizing MS Office (Word, Excel, Access, and PowerPoint).

·        Understanding personal and team roles; contributing to a positive working environment by building solid relationships with team members; proactively seeking guidance, clarification and feedback.

·        Identifying and addressing business needs: building relationships with Stake Holders; developing an awareness of Firm services; communicating with the business/stake holders in an organized and knowledgeable manner; delivering clear requests for information; demonstrating flexibility in prioritizing and completing tasks; and communicating potential conflicts to a supervisor

·        Experience performing user administration tasks for various in-house and third-party applications.

·        Analyzing, prioritizing, and resolving faults to resolution. Resolve tickets according to SLAs and escalation procedures.

·        Strong analytical, problem solving and organizational skills. Be proactive, dynamic, and flexible.

·        Good Communication skills, able to articulate well with business and stakeholders.

·        Education Qualification : Any graduate/post graduate with Computer Science background.

• Executes the development, Maintenance, and enhancements of varying complexity levels across platform systems
• Translates the Business Requirements and specifications into related solutions designs to understand business needs and functional specifications
• Evaluates project deliverables to ensure they meet the specifications and architectural standards
• Write and review technical documents, including design, developments, and code review
• Provide technical support to team
• Work independently and handle product responsibilities with stakeholders and good communication skills
• Good understanding of performance and security aspects of software development
• Working experience in Agile Software Methodology (Scrum and Kanban)

• 6+ years of experience in Software development using Java and J2EE technologies
• Experience in designing front end interfaces using HTML, CSS, Javascript, iQuery, AJAX
• Experience in Build tools like Maven
• Strong hands-on experience in developing microservices using Springboot
• Strong hands-on experience in Spring Framework such as Spring MVC, IDC, AOP and Spring JDBC
• Experience in Core Java, Multi-threading, OOPs, Collections and servlets
• Unit and integration testing using Junit
• Experience in databases like MySQL, DB2 and Oracle
• Strong design skills and also experience in working with Design patterns to solve problems
• Good to have GCP, AWS, Azure public cloud platforms
  
  

• Mandatory skills -PHP Experience.
• Experience in web application development and web developer.
• Good Knowledge of PHP, MySQL, jQuery, Javascript, HTML5, CSS3, XML
• Good debugging skills .
• Expertise in MVC Frameworks and good technology exposure of CI/Larvel frameworks added advantage.

Minimum of 4+ years of experience in Java development

• Experience delivering Services (REST, SOAP) and Web applications in Micro services architecture
• Experience developing and deploying Java solutions to cloud
• Experience in Spring Boot and components of Spring framework
• Experience in a JavaScript framework such as Angular or React
• Experience in TDD using Junit or similar frameworks

·       Experience in Design Patterns and service oriented architectural principles, Data structures and Algorithms.

·       Individual should be an active participant in the product design and code reviews for self and team and can competently review any aspect of their product or major sub-system.

·       Experience in SQL, Unix skills.

·       Good communication Skill

We are looking for Senior Backend Engineers to design and build the systems that power our core business of lending and loan processing.  As a Senior Backend Engineer you will be expected to contribute significantly to your team. Your work is consistently of high quality. You solve complex problems, applying appropriate technologies, design patterns, and best practices. Your focus is on a major portion of existing or new team software. You work with your team to design and build software that is secure, correct, observable, and resilient. Your solutions are pragmatic. You identify the proper level of complexity for a task and advise your peers and manager on technical approach.

What you’ll do

• Design, implement, and maintain developer-friendly APIs and services

• Contribute to code and architecture reviews to keep our code quality high
• Debug and resolve production issues; take part in blameless postmortems
• Plan and execute smooth migrations to new technology as a way of managing technical debt
• Build tools and automation for our business and operations teams
• Make decisions on trade offs such as: Reuse versus introducing dependencies; Extensibility versus over-engineering; and Maintainability versus time to delivery (via short-term workarounds)
• Contribute to the improvement of your team’s code review standards, design discussions, team planning, and AARs.

You may shine in this role if you

• Have a track record of shipping software in a distributed systems environment

• Are enthusiastic about collaborating across departments to solve challenging problems
• Are pragmatic about the need to release less-than-perfect software and continuously iterate on it
• Can identify and articulate trade-offs in software and data design
• Can communicate both technical and business requirements fluently
• Are excited about both learning new things and teaching others

We speak mainly in javascript and golang, though we are open to engineers with different backgrounds and languages