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The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.
Project/Process:
- Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
- Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
- Record all End user transactions in Remedy ticketing tool.
- Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
- Responsible for maintaining SLA/KPI‘s for self.
- Responsible for providing quality deliverables and enhancing customer satisfaction
- Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
- Contribution to knowledge management by updating/creating the knowledge articles
- Adherence to security and compliance requirements
- Adherence to communication etiquettes
- Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
- Contribute to and participate proactively in knowledge sharing sessions
- Contribute to Continuous Improvement and Innovation plans (CII)
- Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
- Notify SME’s/Shift Leads in case of any challenges in the process.
- Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
- Notify the lead immediately in case of complaints and escalations
- Participate in Shift Huddles on daily basis and discuss technical/Process updates.
Job Title: Shopify Web Developer
Location: Ahmedabad
Company Overview: We are a full stack marketing company focusing mainly on digital marketing across the entire funnel of customer journey. We are now looking for a web developer who can help us with all website development tasks.
Job Description: We are seeking a talented Shopify Web Developer to join our team. The ideal candidate will be responsible for developing, and maintaining Shopify websites, ensuring a seamless user experience and high-quality performance. The Shopify Web Developer will collaborate with the design and content teams to create visually appealing and functional websites that meet our clients' needs and align with the latest web development standards.
Responsibilities:
- Design and develop responsive Shopify websites based on client requirements and industry best practices.
- Customize and configure Shopify themes and plugins to create unique and engaging websites that reflect clients' brands and objectives.
- Conduct website updates, maintenance, and troubleshooting to ensure optimal website performance, security, and functionality.
- Optimize websites for speed, performance, and SEO, and ensure compatibility across various browsers and devices.
- Collaborate with the design and content teams to ensure a seamless integration of visual elements and content on the website.
- Stay updated with the latest Shopify updates, plugins, and web development trends to implement innovative solutions and improvements.
- Provide technical support and guidance to clients and internal teams on Shopify-related issues and best practices.
Qualifications:
- Proven work experience as a Shopify Web Developer, with a strong portfolio showcasing successful WordPress projects.
- Proficiency in HTML, CSS, JavaScript, PHP, and other relevant programming languages for web development.
- In-depth knowledge of Shopify, including theme and plugin development, customization, and troubleshooting.
- Familiarity with SEO best practices and website optimization techniques.
- Strong attention to detail and the ability to effectively manage multiple projects and deadlines.
- Excellent communication and teamwork skills to collaborate effectively with cross-functional teams and clients.
Interested candidates please fill out this form - https://docs.google.com/forms/d/e/1FAIpQLScwBo_fycsKcFxqpkVe7SfXWoOekokk-L4eSrwvxjnB59gCfg/viewform
Job Type: Full-time
Salary: ₹360,000.00 - ₹420,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 2 years (Required)
Tasks:
· You will take part in the design of the architecture and the development of modern software-based applications in the back-end (Node.JS, TypeScript, Nest.JS)
· You support the technological conception, programming and implementation of new features
· You help manage IoT-to-Cloud services, Microservices, Kubernetes and Docker on GCP
Requirements:
· Bachelor or Master student in an IT-related field of study
· Ability to holistically conceive applications in multiple technologies in the backend
· Experience in agile software development with JavaScript, TypeScript, Node.JS and ideally Nest.JS
· First experiences in Cloud (AWS/Azure/GCP) and Docker
·
Nice to Have:
· Experience with GraphQL, Microservices, Kubernetes
· Understanding of IoT device management and message brokers like AMQP or MQTT
Benefits:
· A responsible position in a fast-growing and highly innovative start-up
· An agile and diverse team with colleagues from all over the world
· English speaking open work environment, with flat hierarchies and short decision-making paths
· Advanced technology stack leveraging cutting-edge IoT hardware and software
· Creative freedom for own ideas, projects and personal development
· Team building, learning and start-up events
Experience in scripting&buidling required automation using puppet
Build and Development of CI/CD pipelines
Wrote maintained, reviewed and documented modules and GIT repositories for puppet enterprise on RHEL


Responsibilities
- Write effective, scalable code
- Develop back-end components to improve responsiveness and overall performance
- Integrate user-facing elements into applications
- Test and debug programs
- Improve functionality of existing systems
- Implement security and data protection solutions
- Assess and prioritize feature requests
- Coordinate with internal teams to understand user requirements and provide technical solutions
Requirements
- Work experience as a Python Developer
- Expertise in at least one popular Python framework (like Django, Flask or Rest Frameworks)
- Knowledge of object-relational mapping (ORM)
- Familiarity with front-end technologies (like JavaScript and HTML5)
- Team spirit
- Good problem-solving skills
- BSc in Computer Science, Engineering or relevant field

Striim (pronounced “stream” with two i’s for integration and intelligence) was founded in 2012 with a simple goal of helping companies make data useful the instant it’s born.
Striim’s enterprise-grade, streaming integration with intelligence platform makes it easy to build continuous, streaming data pipelines – including change data capture (CDC) – to power real-time cloud integration, log correlation, edge processing, and streaming analytics
2 - 5 Years of Experience in any Programming any language (Polyglot Preferred ) & System Operations • Awareness of Devops & Agile Methodologies • Proficient in leveraging CI and CD tools to automate testing and deployment . • Experience in working in an agile and fast paced environment . • Hands on knowledge of at least one cloud platform (AWS / GCP / Azure). • Cloud networking knowledge: should understand VPC, NATs, and routers. • Contributions to open source is a plus. • Good written communication skills are a must. Contributions to technical blogs / whitepapers will be an added advantage.
Do you want to work with the company which solves real time challenges by using Artificial Intelligence, Data Integration & Analytics, then read on.
The founder is a qualified physician an innovator at heart. He has immense experience in health management sector and has worked for international healthcare organizations.
- Defining the product strategy and roadmap
- Delivering MRDs and PRDs with prioritized features and corresponding justification
- Running beta and pilot programs with early-stage products and samples
- Working with external third parties to assess partnerships and licensing opportunities
- Setting pricing to meet revenue and profitability goals, delivering a monthly revenue forecast & proposing an overall budget to ensure success.
- Developing the core positioning and messaging for the product & performing product demos to customers.
- Developing sales tools and collateral also brief and train the sales force at quarterly sales meetings.
What you need to have:
- Minimum of 3 years experience as a Product Manager
- Demonstrated success defining and launching excellent products.
- Preferred experience in a job in the healthcare market
- Bachelor’s degree (MBA preferred) and technical background, with experience in data driven projects, analytics dashboards and B2B platforms
- Examples and at least one sample of an effective document delivered in the past
- Excellent teamwork skills. Proven ability to influence cross-functional teams without formal authority
- Own development, design, scaling and maintenance of application and messaging engines that power the central platform of Capillary's Cloud CRM product.
- Contribute to overall design and roadmap.
- Mentor Junior team members.
Required Skills:
- Innovative and self-motivated with passion to develop complex and scalable applications.
- 3-5 years of experience in software development with strong focus on algorithms and data structures.
- Strong coding and design skills with prior experience in developing scalable & high availability applications using Core Java/J2EE, Spring, Hibernate.
- Work experience with Relational databases is required (Primarily MySQL)
- Prior work experience with Non-Relational databases (primarily Redis, MongoDb) is an added plus.
- Strong Analytical and Problem Solving Skills.
- BTech

