11+ Risk management framework Jobs in Delhi, NCR and Gurgaon | Risk management framework Job openings in Delhi, NCR and Gurgaon
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Review Criteria:
Mandatory:
- Strong IT Infrastructure Lead Profile
- Must have 10+ years of hands-on experience in global IT Infrastructure management, including administration of Azure Entra ID, Office 365 Suite (Outlook, SharePoint, OneDrive), Azure Exchange, Microsoft Teams, Intune, and Windows Autopilot
- Must have strong expertise in Azure/Office 365 compliance and governance, including audit readiness, data governance policies, and global regulatory frameworks (e.g., GDPR, HIPAA)
- Must have solid experience managing IT operations end-to-end: user onboarding/offboarding, identity & access management, SAML/SSO integrations, and enterprise-wide provisioning/deprovisioning
- Must have strong knowledge and hands-on experience with FortiGate Firewalls, FortiGate WiFi, VPN, routing, subnetting, and overall network administration
- Must have proven capability in endpoint and device management: ManageEngine Endpoint Central, Assets Explorer, Antivirus Endpoint Security, JAMF (macOS), and multi-OS troubleshooting (Windows, Linux, Mac)
- Must have strong Jira/Confluence administration experience for global teams, including configuration, access control, and workflow governance
- Must have experience supporting, patching, updating, and troubleshooting multi-OS environments (Windows, Linux, macOS) with strong focus on security hardening and vulnerability fixes
- Must have strong hands-on experience in shell scripting / bash / PowerShell for automation, system tasks, and operational efficiency
- Must have experience in configuration and troubleshooting of Cisco/Polycom audio-video solutions and collaboration tools
Preferred:
- Experience with Highspot, HubSpot, Gong, or similar platforms for basic administration
- Strong background in cybersecurity frameworks, risk management, IT governance, incident response, and GRC practices
- Bachelor’s or master’s degree in information technology, Computer Science, or related field
- Candidates from NCR/Noida preferred
Role & Responsibilities:
The incumbent will be responsible for managing and enhancing the company’s IT infrastructure, cybersecurity, and IT operations globally. This role will require a strategic leader with a hands-on approach to overseeing infrastructure design, network security, data privacy, and compliance. The IT Head will drive initiatives to maintain a secure, efficient, and scalable technology environment that aligns with company’s business goals.
Key Responsibilities-
IT Infrastructure Management:
- Lead the design, implementation, and management of the IT infrastructure across company’s global offices.
- Oversee IT systems, network architecture, hardware, and software procurement, and ensure optimal performance and uptime.
- Plan and execute IT modernization and digital transformation initiatives to support business growth.
Cybersecurity and Risk Management:
- Establish and maintain robust cybersecurity policies, frameworks, and controls to protect the company’s data, systems, and intellectual property.
- Monitor, detect, and respond to cybersecurity threats, vulnerabilities, and breaches.
- Implement secure access controls, multi-factor authentication, and endpoint security measures to safeguard global IT environments.
Compliance and Data Privacy:
- Ensure compliance with global data privacy regulations, such as GDPR, HIPAA, and other applicable data protection laws.
- Support internal and external audits, ensuring adherence to regulatory and industry standards.
IT Governance and Strategy:
- Develop and execute the IT strategy in alignment with company’s business objectives.
- Create and enforce IT policies, procedures, and best practices for global operations.
- Prepare and manage the IT budget, ensuring cost-effective solutions for infrastructure and security investments.
Vendor Management and Contract Negotiations:
- Build and manage relationships with technology vendors, service providers, and consultants.
- Negotiate contracts to achieve favorable pricing and terms for the company.
Team Leadership and Development:
- Lead, mentor, and develop a high-performing IT team across multiple geographies.
- Foster a culture of innovation, collaboration, and continuous learning.
Ideal Candidate:
- Bachelor’s or master’s degree in information technology, Computer Science, or a related field.
- 10+ years of progressive experience in IT infrastructure, security, and operations, with at least 7 years in a senior leadership role.
- Strong experience in managing global IT environments, distributed teams, and multi-office setups.
- Administer and manage Azure Entra ID, Office 365 suite (Outlook, SharePoint, OneDrive), Azure Exchange, Microsoft Teams, Microsoft Intune, Windows Autopilot, and related services.
- Configure and manage SAML/Azure SSO integrations across enterprise applications.
- Ensure Office 365 compliance management, including audit readiness and data governance policies.
- Handle user onboarding and offboarding, ensuring secure and efficient account provisioning and deprovisioning.
- Oversee IT compliance frameworks, audit processes, and IT asset inventory management, attendance systems.
- Administer Jira, FortiGate firewalls and Wi-Fi, FortiGate EMS, antivirus solutions, and endpoint management systems.
- Provide network administration: routing, subnetting, VPNs, and firewall configurations.
- Support, patch, update, and troubleshoot Windows, Linux, and macOS environments, including applying vulnerability fixes and ensuring system security.
- Manage JAMF, ManageEngine Endpoint Central, and Assets Explorer for device and asset management.
- Provide configuration and basic administration knowledge for Highspot, HubSpot, and Gong platforms.
- Set up, manage, and troubleshoot Cisco and Polycom audio/video conferencing systems.
- Provide remote support for end-users, ensuring quick resolution of technical issues.
- Monitor IT systems and network for performance, security, and reliability, ensuring high availability.
- Collaborate with internal teams and external vendors to resolve issues and optimize systems.
- Working Knowledge of data privacy regulations (GDPR, HIPAA) and experience driving regulatory compliance.
- Strong project management, problem-solving, and stakeholder management skills.
- Document configurations, processes, and troubleshooting procedures for compliance and knowledge sharing.
- Ability to influence cross-functional teams and present technical information to non-technical stakeholders.
- Good Experience in driving GRC
Perks, Benefits and Work Culture:
- Competitive Salary Package
- Generous Leave Policy
- Flexible Working Hours
- Performance-Based Bonuses
- Health Care Benefits

Job Title: Customer Success Associate (International Process)
Location: Gurugram, Haryana
Work Mode: Work from Office
About the Role:
We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.
As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.
Key Requirements:
- Excellent English communication skills (C1 level – mandatory)
- Education: Graduates and Undergraduates both are eligible
- Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
- Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
- 5 Days Working with 2 rotational week-offs
- Rotational Shifts (24/7 environment)
- Two-way cab facility available (for hiring zone only)
Roles & Responsibilities:
- Handle inbound and outbound calls, chats, or emails from international customers.
- Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
- Analyze customer issues and ensure first-contact resolution wherever possible.
- Escalate unresolved or complex issues to higher support tiers when necessary.
- Maintain detailed and accurate documentation of all customer interactions.
- Ensure adherence to process guidelines, SLAs, and quality parameters.
- Collaborate with internal teams to improve overall customer experience.
- Stay updated on product knowledge, policies, and procedures.
- Demonstrate a positive attitude and maintain professionalism under pressure.
Why Join Us:
- Competitive salary with performance-based growth opportunities
- Exposure to global customer experience standards
- Supportive work culture with professional development programs
Roles and Responsibilities
Video conferencing device and application -Cisco, HP poly, Logitech,Crestron, Extron, Microsoft team, Zoom, Cisco Webex, and Google Meet device installation and configuration
Audio device and application- Biamp, QSC, Bose, Yamaha, Extron, Harman, BSS, Shure, Kramer, and Xilica device installation, configuration, and basic programming.
Video Switching device and application - Crestron, Extron, Kramer, Lightware, installation, and basic configuration.
Video End Display-Projector, video wall, and Active LED-Samsung, LG, Sharp NEC, Panasonic, Barco, Epson, and Sony.
Audiovisual over IP- Crestron, Extron, Kramer, Lightware, and ZeeVee
Dante/AES67 Audio over IP technology.
Control and graphics user interface Software -Crestron, Extron, Kramer,
Troubleshooting & Debugging: On-site and remote troubleshooting of control system code, networking issues, and hardware conflicts to ensure flawless system performance.
Documentation: Create and maintain clear, detailed programming notes, code comments, and system documentation for post-installation support and future upgrades.
Collaboration: Work closely with project managers, design engineers, and installation teams to ensure programming requirements are understood and met throughout the project lifecycle.
For Senior Programmers: Lead programming efforts on large-scale projects, mentor junior programmers, and contribute to pre-sales engineering and system design discussions.
Basic Knowledge of Computer Networking and IP address.
Qualifications, Role Specific Knowledge, and Experience
Experience: 5-10 years of hands-on experience in AV control system programming for enterprise-level projects for MNC customers like Microsoft and Google.
Education: 3-year Diploma or bachelor’s degree (BSc/BE/B.Tech) in Electronics, Electronics & Telecommunication, Computer Science, or a related field.
Certifications: Industry certifications such as Crestron Certified Programmer (CCP), Extron Certified Programmer (ECP), Biamp Tesira, Q-SYS, and Dante (Level 2/3)
Fluent in English & Hindi.
Willingness to put extra hours when required.
Be willing to travel across India on short notice to for project requirements (15-20%)
About the company
KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.
Job Description
Positions: SAC Planning & Reporting
Education Qualification: CA OR MBA in Finance
Experience:
- 8-12 years of experience as an accountant in NON- Financial services sector (Should not be financial services, ideally manufacturing, can be other services)
- 2-5 years of minimum experience in the SAC Planning & Reporting
- Financial services sector experience- DO NOT APPLY PLEASE
Location: Bangalore, Gurgaon, Mumbai
CTC: 25-40 LPA pa, commensurate with experience
Skills Required:
- Proven experience in SAC implementations (SAP ECC, SAP S/4HANA)
- Strong expertise in finance modules (R2R, FA, AR, AP, Project Accounting, Costing, Margin Analysis)
- Experience with emerging technologies (RPA, AI) and EPM tools (SAC/Anaplan, OneStream, Oracle PBCS)
- Outstanding analytical and communication skills
- SAC certification would be an advantage
- Experience in managing large-scale finance transformation projects
- Strong project management skills with a focus on delivering high-quality results
- Ability to work in a fast-paced, dynamic environment
- Excellent stakeholder management and relationship-building skills
- Proficiency in data analytics and advanced data analytics tools
- Experience with cloud-based finance solutions
- Knowledge of regulatory and compliance regulations in finance
- Ability to adapt to different industries and remain current on economic developments
- Strong understanding of financial planning, budgeting, and forecasting processes.
- Ability to analyze business requirements and translate them into technical solutions.
Responsibilities:
SAC Planning:
- Design and implement SAC Planning models for budgeting, forecasting, and financial planning.
- Develop complex calculations, data transformations, and input forms to enable effective planning processes.
- Provide support for what-if scenarios, variance analysis, and predictive planning functionalities.
SAC Analytics & Reporting:
- Design and deliver SAC stories and dashboards for advanced analytics and interactive reporting.
- Develop models and visualizations that provide actionable insights across different business functions (e.g., finance, sales, supply chain).
Others:
- Create KPIs, charts, and custom widgets to enhance decision-making capabilities.
- Expertise in delivering user-friendly and visually appealing dashboards.
Experience: 2-5 years
Requirements :
1. B.Tech/M.Tech/MCA in Computer Science/IT, if not then a good reason why.
2. Proficient understanding of HTML5, CSS3. JavaScript, DOM, etc.
3. Experience in any one or more of Angular or React, be able to create interfaces fast according to requirements.
4. Knowledge of libraries like Redux or architectural styles like MVC, MVVM a definite plus but not essential.
5. Good understanding of Back end development, Node.js, Express, MongoDB/DynamoDb preferred. If this is not your tech stack but you have a good understanding of data structures, algorithms, working with and creating APIs, databases, authentication and more then that's also good.
6. Knowledge of Cloud Providers like AWS, Azure, GCP also a definite plus but not essential.
7. Basic understanding of automation testing tools and scripting.
8. Most importantly, the passion to work in a startup. There is good funding and decent pay now, but it only gets better if the person can sync with the team, take on their responsibilities and give the best output. It's a small team with a flat hierarchy, everyone grows with the company.
If this is interesting for you then do apply.
1 Senior Associate Technology L1 – Java Microservices
Company Description
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.
Job Description
We are looking for a Senior Associate Technology Level 1 - Java Microservices Developer to join our team of bright thinkers and doers. You’ll use your problem-solving creativity to design, architect, and develop high-end technology solutions that solve our clients’ most complex and challenging problems across different industries.
We are on a mission to transform the world, and you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions.
Your Impact:
• Drive the design, planning, and implementation of multifaceted applications, giving you breadth and depth of knowledge across the entire project lifecycle.
• Combine your technical expertise and problem-solving passion to work closely with clients, turning • complex ideas into end-to-end solutions that transform our clients’ business
• Constantly innovate and evaluate emerging technologies and methods to provide scalable and elegant solutions that help clients achieve their business goals.
Qualifications
➢ 5 to 7 Years of software development experience
➢ Strong development skills in Java JDK 1.8 or above
➢ Java fundamentals like Exceptional handling, Serialization/Deserialization and Immutability concepts
➢ Good fundamental knowledge in Enums, Collections, Annotations, Generics, Auto boxing and Data Structure
➢ Database RDBMS/No SQL (SQL, Joins, Indexing)
➢ Multithreading (Re-entrant Lock, Fork & Join, Sync, Executor Framework)
➢ Spring Core & Spring Boot, security, transactions ➢ Hands-on experience with JMS (ActiveMQ, RabbitMQ, Kafka etc)
➢ Memory Mgmt (JVM configuration, Profiling, GC), profiling, Perf tunning, Testing, Jmeter/similar tool)
➢ Devops (CI/CD: Maven/Gradle, Jenkins, Quality plugins, Docker and containersization)
➢ Logical/Analytical skills. Thorough understanding of OOPS concepts, Design principles and implementation of
➢ different type of Design patterns. ➢ Hands-on experience with any of the logging frameworks (SLF4J/LogBack/Log4j) ➢ Experience of writing Junit test cases using Mockito / Powermock frameworks.
➢ Should have practical experience with Maven/Gradle and knowledge of version control systems like Git/SVN etc.
➢ Good communication skills and ability to work with global teams to define and deliver on projects.
➢ Sound understanding/experience in software development process, test-driven development.
➢ Cloud – AWS / AZURE / GCP / PCF or any private cloud would also be fine
➢ Experience in Microservices
About Us
We are seeking a talented and results-driven professional to join our dynamic team. As a Business Development Executive - Upwork Specialist(International Sales), you will play a pivotal role in expanding our presence on one of the leading freelance platforms. If you have a proven track record of success on Upwork and a passion for driving business growth, we’d love to hear from you!
Key Responsibilities
- Client Engagement: Identify and connect with potential clients on Upwork to generate new business opportunities.
- Profile Optimization: Strategically enhance our Upwork profile to attract high-quality leads and boost visibility.
- Proposal Crafting: Develop compelling, customized proposals aligned with client requirements to secure projects.
- Relationship Management: Build and nurture long-term relationships with clients to ensure repeat business and referrals.
- Market Analysis: Stay informed about market trends, Upwork algorithms, and competitor activities to maintain a competitive edge.
Requirements
- Proven Expertise: Demonstrated success in acquiring projects on Upwork with a track record of achieving revenue targets.
- Communication Skills: Exceptional verbal and written communication skills to interact effectively with clients.
- Platform Knowledge: Comprehensive understanding of Upwork algorithms, best practices, and optimization techniques.
- Self-Motivation: Ability to work independently, manage multiple client interactions, and meet deadlines.
- Adaptability: A proactive and resourceful approach to addressing client needs and challenges.
What We Offer
- Flexibility: Enjoy flexible working hours tailored to your needs.
- Supportive Environment: Collaborate with a talented and enthusiastic team dedicated to growth and innovation.
- Career Growth: Opportunities to enhance your skills and advance your career in a supportive organization.
- Lead multiple client projects in the organization.
- Define & build technical architecture for projects.
- Introduce & ensure right coding standards within the team and ensure that it is maintained in all the projects.
- Ensure the quality delivery of projects.
- Ensure applications are confirmed to security guidelines wherever required.
- Assist pre-sales/sales team for converting raw requirements from potential clients to functional solutions.
- Train fellow team members to impose the best practices available.
- Work on improving and managing processes within the team.
- Implement innovative ideas throughout the team to improve the overall efficiency and quality of the team.
- Ensure proper communication & collaboration within the team
Requirements
- 5+ Years of experience in developing large scale applications.
- Solid Domain Knowledge and experience with various Design Patterns & Data Modelling
- Must be well-aware of the latest technological advancements for relevant platforms.
- Should have Research Oriented Approach
- Solid at Logical thinking and Problem solving
- Solid understanding of Coding Standards, Code Review processes and delivery of quality products
- Experience with various Tools used in Development, Tests & Deployments.
- Sound knowledge of DevOps and CI/CD Pipeline Tools
- Solid experience with Git Workflow on Enterprise projects and larger teams
- Should be good at documentation at project level and code level
- Should have solid experience with Agile Methodology and process
- Should have good understanding on Software UX
- Proficient with communication and good at making judgments
Expected Outcomes
- Growing the team and retaining talent, thus, creating an inspiring environment for the team members.
- Creating more leadership within the team along with mentoring and guiding new joiners and experienced developers.
- Creating growth plans for the team and preparing training guides for other team members.
- Refining processes in the team on a regular basis to ensure quality delivery of projects- such as coding standards, project collaboration, code review processes etc.
- Improving overall efficiency and team productivity by introducing new methodologies and ideas in the team.
- Working on R&D and employing innovative technologies in the company.
- Streamlining processes which will result in saving time and cost optimization
- Ensuring code review healthiness and shipping superior quality code
Benefits
- Unlimited learning and growth opportunities
- A collaborative and cheerful work environment
- Exceptional reward and recognition policy
- Outstanding compensation
- Flexible work hours
- Opportunity to make an impact as your work will directly contribute to our business strategy.
At Nickelfox, you have a chance to craft a career path as unique as you are and become the best version of YOU. You will be part of a team with a ‘no limits’ mindset in an inclusive, people-focused culture. And we’re counting on your unique perspective to help Nickelfox grow even faster.
Are you passionate about tech? Dedicated to learning? Come, join us to build an extraordinary experience for yourself and a dignified working world for all.
What makes Nickelfox a great place for you?
In Nickelfox, you’ll join a team whose passion for technology and understanding of business has driven the company to serve clients across 25+ countries in just five years. We partner with our customers to fuel their growth story and enable them to make the right decisions with our customized technology services and insights. All in all, we are passionate to see our customers win the day. This is the reason why 80% of our business comes from repeat clients.
Our mission is to provide dignified employment and an environment that recognizes the uniqueness of every individual and values their expertise, and contribution. We have a culture that encourages everyone to bring their authentic selves to work. Our people enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, youthful, high-performing team, Nickelfox is the place for you.
Core
Booking Journal Entries basis bank statements and client.
Preparation of Bank Reconciliation and maintaining the respective financial logs.
Prepare monthly financial reporting package for the Hedge Funds, including the determination of
"Net Asset Value" and prepare the Statement of Asset and Liabilities and Profit and Loss Statement
Ensuring fund income and expenses, including management and performance fees, are accrued for
and are in accordance with relevant accounting standards.
Accurate and timely processing of all capital activities including calls and distributions, transfers,
rollups, capital commitments and calls.
Derive pricing for portfolio investments. Updating status reports.
Cash Management-managing the daily cash flow of trades and monitoring fund cash-flows.
Process incoming and outgoing cash movements related to capital activity.
Reporting-preparing bespoke reports to address client requests.
Independently complete cash, portfolio and capital reconciliations and investigate and resolve any
discrepancies.
Requirements for this role include:
2+ year(s) of accounting experience for financial instruments (equities, fixed income, and derivatives),
operation of capital markets, and life cycle of trades. Good knowledge of Capital Market
Ability to work regularly scheduled shifts.
University degree or equivalent that required 3+ years of formal studies of Finance/Accounting
principles
2+ year(s) of data entry experience that required a focus on quality including attention to detail,
accuracy, and accountability for your work product.
2+ year(s) of experience using MS-Excel that required you to use Formulas, Tables & Formatting,
Conditional Formatting, Charting, Pivot tables & Pivot Reporting.
1+ year(s) of experience in a service-oriented role where you had to correspond in writing or over the
phone with external customers.
Desired qualities:
A drive to broaden one’s knowledge of the financial services industry by learning new concepts and
systems and taking the initiative to apply it to daily work assignments.
Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality
and accuracy.
Positivity and collegial approach in assisting both colleagues and clients and the ability to work in
team environment.
Curiosity, critical thinking and attention to detail: Whether it’s to identify a solution to a problem or
possibly help implement a more efficient process or procedure, your skills have a place in our
business.
We are seeking a WordPress Developer responsible for both back-end and front-end development, including creating WordPress themes and plugins. This position requires a combination of programming skills (namely PHP, HTML5, CSS3, and JavaScript) and aesthetics (understanding element arrangements on the screen, the color and font choices, and so on). The candidate should have a strong understanding of industry trends and content management systems. Experience with the responsive and adaptive design is strongly preferred. Also, an understanding of the entire web development process, including design, development, and deployment is preferred.
Responsibilities
- Designing and implementing new features and functionality
- Establishing and guiding the website’s architecture
- Ensuring high-performance and availability, and managing all technical aspects of the CMS
- Helping formulate an effective, responsive design and turning it into a working theme and plugin.
Skills and Qualifications
- Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
- Experience building user interfaces for websites and/or web applications
- Experience designing and developing responsive design websites
- Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
- Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
- Ability to convert comprehensive layout and wireframes into working HTML pages
- Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
- Strong understanding of PHP back-end development
- Basic onpage SEO skills
TITLE: Guest Relationship Executive (GRE)
DEPARTMENT: Sales
REPORTING TO: Club Manager (CM) / Deputy Club Manager (DCM)
GENERAL SUMMARY:
The Guest Relation Executive (GRE) will represent the UFC GYM by providing a
welcoming, informative and entertaining experience for all members and guests during
their visits. The GRE’s are responsible for driving (non-members) into the gym in order
to deliver industry leading customer services to them as well as our current members.
This service must translate into exceeding personal revenue targets issued by
management through both internal and external prospecting. This is a full-time position
reporting directly to the Deputy Club Manager & Club Manager.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Lead Generation & Appointment Booking
Personal minimum expectation: Minimum 50 follow-up calls per day, Minimum 7
appointments booked and confirmed per day and Minimum 2 membership
enrolment per day, 2 personal coaching enrolments per week and two units of
merchandise sales per week.
External marketing, promotions and prospecting. This is a daily activity and
requires off site promotions including distributing passes, building relationships
with local merchants and branding events to inform the community of UFC gym
and services, ultimately resulting into leads. (A lead is a non-members name and
contact information.
Internal marketing and prospecting. This includes collecting leads at the point of
enrolment and from the current member base through relationship building and
referral tables. These activities must translate into lead gathering.
Book membership appointments through productive prospecting activities and
meet or exceed monthly appointment goals set forth by the company.
Ensure that appointments are booked to translate into enough guests and meet
or exceed monthly guest goal set forth by the company.
2. Guest Touring, Membership Presentations, & Personal Production
Ensure that 100% of guests taken through a tour. These tours should translate
into enrolling half of the guests that are seen on a membership (50% Closing) and
20% of them enrolling with Personal Training.
Use the company approved presentation when presenting membership options
to non-members. Ensure each new member meets a manager before completing
the sales process and exiting the gym. Proper presentation and introductions to
the manager should translate to 50% closing of guests.
Ensure Personal Sales Target goals are met or exceeded each month for New
Member Sales Revenue, Renewal membership Sales Revenue, Personal Coaching
Sales Revenue and Merchandise Sales Revenue.
Ensure integrity of each sale.
3. Customer Service
Follow up with members that have enrolled to ensure we are exceeding
expectations.
Provide the highest level of customer service possible when communicating and
interacting with guests.
Assist in maintaining a clean, hygienic and operational facility.
Accountable for saving members that are requesting to cancel their membership.
If the Membership Specialist is unable to convince a member from cancelling
they must have any manager meet the member and sign off on the cancelation.
Recording all customer feedback & complaintsand sharing the same with DCM,
CM, GM and the Top Management.
Filing and reporting members incident report with the DGM/ CM/ GM and top
Management.
Updating the members on any rescheduling or cancellation of scheduled classes.
4. Miscellaneous
Sales Schedule: All GRE’s must be available to work Weekends and
Holidays. Requests for days off must be given in writing and exceptions
can be made by the General Manager.
Mandatory Meetings: Monthly “All Team Meeting” and “Daily
Production Meetings” are mandatory.
Follow, implement and audit all rules, regulations and guidelines of the
organisation.
ORGANIZATION RELATIONSHIPS: The GRE’s will interact with club staff, including the
Operations and Fitness Departments as well as the Guest Relations Team. The
Membership Specialist will also communicate with members, guests and vendors in the
community regarding company promotions and membership packages to support club
sales.
This position description intends to describe the general nature and level of work being
performed by people assigned to this job. It is not intended to include all duties and
responsibilities. The order in which duties and responsibilities are listed is not
significant.




