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Job Responsibilities:
- Server Monitoring: Monitor server performance and respond to alerts promptly. Troubleshoot and resolve system and network issues.
- Server Disk Cleanup: Regularly analyze and clean up server storage to optimize performance and resource allocation.
- Deployment of New Linux Instances: Create and configure new Linux server instances based on project requirements. Ensure proper security measures and updates during deployment.
- DNS Management: Manage DNS records, domains, and configurations for internal and external services.
- Backing up/Archiving Logs: Implement backup and archiving strategies for server logs to maintain data integrity and facilitate auditing.
- MySQL Backups: Create and manage automated backups of MySQL databases to ensure data integrity. Develop disaster recovery plans.
- System Administration Strategies: Develop and implement system administration strategies to enhance server performance, security, and scalability. Stay updated with industry best practices and emerging technologies
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience as a Linux Administrator or similar role (5+ years).
- Proficiency in Linux server administration (CentOS, Ubuntu, etc.).
- Strong knowledge of: Server monitoring tools (e.g., Nagios, Zabbix). Configuration management tools (e.g., Ansible, Puppet). Virtualization and containerization (e.g., Docker, Kubernetes). DNS management (e.g., BIND, AWS Route 53). Backup solutions (e.g., Bacula, AWS Backup). Log management and analysis (e.g., ELK Stack, Graylog). Database administration (e.g., MySQL, MariaDB). Security best practices and firewall configuration. Scripting languages (e.g., Bash, Python). Version control systems (e.g., Git). Cloud platforms (e.g., AWS, Azure, Google Cloud). Monitoring and alerting tools (e.g., Grafana, Prometheus). Networking concepts (TCP/IP, routing). System administration strategies and documentation. Excellent problem-solving skills and the ability to work independently.
- Strong communication and teamwork skills.
Job Title : System Support Engineer – L1
Experience : 2.5+ Years
Location : Mumbai (Powai)
Shift : Rotational
Role Summary :
Provide first-level technical and functional support for enterprise applications and infrastructure. Handle user issues, troubleshoot systems, and ensure timely resolution while following support processes.
Key Responsibilities :
- Provide phone/email support and own user issues end-to-end.
- Log, track, and update tickets in Jira/Freshdesk.
- Troubleshoot Linux/UNIX systems, web servers, and databases.
- Escalate unresolved issues and communicate during downtimes.
- Create knowledge base articles and support documentation.
Mandatory Skills :
Linux/UNIX administration, Apache/Tomcat/JBoss, basic SQL databases (MySQL/SQL Server/Oracle), scripting knowledge, and ticketing tools experience.
Preferred :
- Banking/Financial Services domain exposure and client-site support experience.
- Strong communication skills, customer-focused mindset, and willingness to work in rotational shifts are essential.
** Certification in Mulesoft Mandatory
** Btech/BE /MCA only with 6+ exp in Mulesoft
** Ready to join within 0-15 days/ serving NP
SOA
REST
Web Services
Mule ESB
Anypoint Studio
API Management
CloudHub
Integration Patterns
Good Communication skills
What we want to accomplish and why we need you?
Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.
What will you do everyday?
As a backend engineer you will be responsible for building the Haptik platform which is used by people across the globe. You will be responsible for developing, architecting and scaling the systems that support all the functions of the Haptik platform. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues.
Ok, you're sold, but what are we looking for in the perfect candidate?
Develop and maintain expertise in backend systems and API development, ensuring seamless integrations and scalable solutions, including:
- Strong expertise in backend systems, including design principles and adherence to good coding practices.
- Proven ability to enhance or develop complex tools at scale with a thorough understanding of system architecture.
- Capability to work cross-functionally with all teams, ensuring seamless implementation of APIs and solutioning for various tools.
- Skilled in high-level task estimation, scoping, and breaking down complex projects into actionable tasks.
- Proficiency in modeling and optimizing database architecture for enhanced performance and scalability.
- Experience collaborating with product teams to build innovative Proof of Concepts (POCs).
- Ability to respond to data requests and generate reports to support data-driven decision-making.
- Active participation in code reviews, automated testing, and quality assurance processes.
- Experience working in a scrum-based agile development environment.
- Commitment to staying updated with technology standards, emerging trends, and software development best practices.
- Strong verbal and written communication skills to facilitate collaboration and clarity.
Requirements*:
- A minimum of 5 years of experience in developing scalable products and applications.
- Must Have Bachelor's degree in Computer Engineering or related field.
- Proficiency in Python and expertise in at least one backend framework, with a preference for Django.
- Hands-on experience designing normalized database schemas for large-scale applications using technologies such as MySQL, MongoDB, or Elasticsearch.
- Practical knowledge of in-memory data stores like Redis or Memcached.
- Familiarity with working in agile environments and exposure to tools like Jira is highly desirable.
- Proficiency in using version control systems like Git.
- Strong communication skills and the ability to collaborate effectively in team settings.
- Self-motivated with a strong sense of ownership and commitment to delivering results.
- Additional knowledge of RabbitMQ, AWS/Azure services, Docker, MQTT, Lambda functions, Cron jobs, Kibana, and Logstash is an added advantage.
- Knowledge of web servers like Nginx/Apache is considered a valuable asset.
* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.
Tell me more about Haptik
- On a roll: Announced major strategic partnership with Jio.
- Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
- Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
- Huge market: Disrupting a massive, growing chatbot market. The global market is projected to attain a valuation of US $0.94 bn by the end of 2024 progressing from US $0.11 bn earned in 2015.
- Great customers: Businesses across industries - Samsung, HDFCLife, Times of India are some that have relied on Haptik's Conversational AI solutions to engage, acquire, service and understand customers.
- Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.
Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and don't shy away from breaking things!
- Understand fundamental design principles and best practices for developing backend servers and web applications Gather requirements, scope functionality, estimate and translate those requirements into solutions.
- Implement and integrate software features as per requirements.
- Deliver across the entire app life cycle.
- Work in a product creation project and/or technology project with implementation or integration responsibilities, Improve an existing code base, if required, and ability to read source code to understand data flow and origin
- Design effective data storage for the task at hand and know how to optimize query performance along the way.
- Follow an agile methodology of development and delivery
- Strictly adhere to coding standards and internal practices; must be able to conduct review code Mentor and possibly lead junior developers
- Contribute towards innovation Performance optimization of apps
- Explain technologies and solutions to technical and non-technical stakeholders
- Diagnose bugs and other issues in products
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Must have / Good to have:
- 4+ years experience with Core Python development Design and implementation of high-availability, and performant applications on Unix environment
- Good with multithreading and data structures
- Develop back-end components to improve responsiveness and overall performance
- Familiarity with database design, integration wiht applications and python packaging. Familiarity with front-end technologies (like JavaScript and HTML5), REST API, security considerations
- Familiarity with functional testing and deployment automation frameworks
- Experience in development for 3-4 production ready application using Python as programming language
- Experience in writing unit test cases including positive and negative test cases
- Experience of CI/CD pipeline code deployment (Git, SVN, Jenkins or Teamcity)
- Experience with Agile and DevOps methodology
- Very good problem-solving skills
- Experience with Web technologies is a plus
- Experience with ELK stack is a plus.
Candidate should have full ownership of the project. Huge learning opportunity
- Understand the entire business process flow from business and organize Sales & BD team to achieve the organizational goals
- Ownership of department wise strategy and P&L and delivery
- Establish strategy and best practices to ensure achievement of overall sales and BD objectives
- Take a lead role in building a strong sales management culture with internal as well as external stakeholders
- Develop ingenious methods or tools to improve conversion of lead to sale, create new channels of business, new business, and brand associations
- Recruit, train and develop teams to deliver pathbreaking results
- Distribution of annual and monthly targets among team members to ensure monthly targets are achieved
- Proactively manage and creatively review the performance and progress of team members monthly, quarterly
- Spend time with external and internal stakeholders to understand and identify critical business issues and align strategies to mitigate them into strengths
- Sharer solutions with leadership on anticipated challenges, and update developments on a periodic basis
- Presenting reports and plans to Board
- Working and thriving in ad hoc environments
- Build and maintain an engaged community of founders/retention marketers for mutual learning/playbooks / advise on different stages of evolution
- Host online / offline knowledge-sharing events/mixers with community members
- Periodically bring in external experts to share insights with the members
- Engage with Customers to invite them as participants in case studies, testimonials, PR efforts, as speakers in online/offline events
- Engage with customers to gather back-channel insights about our own product, usage, expectations, and action in the competitive ecosystem
- Play matchmaker in setting up intros with agency partners and helping customers solve issues better.
- Active Networker with an active LinkedIn/Twitter community
- Strong Verbal and Written Communication
- Fast Learner to understand what we're offering as a solution
- High Energy levels
- Business Education preferred
- Storytelling Skills get a bonus.
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)







