Social Media Marketer

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Head – Offline Marketing, Business Development & Branding

Location: Delhi

Reports To: CEO / CMO / Business Head

Experience: 12–18 years

Department: Marketing & Business Development

Industry: Healthcare & Wellness, Retail, Hospitality etc.

Job Summary:

We are looking for a visionary and execution-driven professional to lead our Offline Marketing, Business Development, and Branding initiatives across regions. This multifaceted leadership role combines strategic offline branding, business growth via partnerships and sales enablement, and improving the physical aesthetic appeal of our assets (studio, outstation events etc). The ideal candidate will be responsible for driving footfalls, revenue, brand visibility, and a superior on-ground client experience.

Key Responsibilities:

1. Offline Marketing Strategy & Execution:

• Lead all traditional marketing activities including print, outdoor, radio, in-store branding, and event sponsorships.
• Plan and implement ATL & BTL campaigns to increase visibility and foot traffic.
• Manage geo-targeted campaigns based on regional demand and client profiles.

2. Business Development:

• Identify and develop strategic B2B partnerships, alliances, and business opportunities.
• Collaborate with sales teams to generate leads and support local revenue goals.
• Support new market entry and studio openings with local marketing and branding plans.

3. Branding & On-ground Experience:

• Lead branding projects across physical locations (in studio, public spaces, malls, etc.).
• Improve visual merchandising, signage, landscape branding, lighting, and brand touchpoints.
• Work with designers, architects, and vendors to ensure high-impact physical brand presence.

4. Vendor, Agency & Stakeholder Management:

• Collaborate with creative agencies, event partners, and media buying agencies for campaign rollouts.
• Source and manage vendors for branding materials and execution.
• Liaise with internal stakeholders including operations, facilities, and design teams.

5. Budget & Performance Management:

• Own and manage marketing and branding budgets.
• Track KPIs for marketing campaigns (footfall, leads, brand recall), BD initiatives (partnerships, conversions), and branding impact (customer feedback, visual standards).
• Provide regular reports and insights to leadership.

Key Skills & Competencies:

• Strategic thinking with hands-on execution ability.
• Deep understanding of offline marketing channels and consumer behavior.
• Strong sense of design, branding, and attention to detail.
• Business acumen and proven success in driving partnerships or sales enablement.
• Excellent leadership, project management, and vendor negotiation skills.
• Willingness to travel as required.

Educational Qualifications:

• MBA/PGDM in Marketing, Business, or related field.

Location: GK1

Package: 12L plus incentives

📢 Hiring: Senior Process & Proposal Engineer

Location: Ghatkopar, Mumbai

Department: Sales

Experience: 2–6 Years

Role Type: Full-Time

Are you an experienced Process/Mechanical Engineer with strong AutoCAD and proposal drafting skills? We’re looking for a motivated individual to join our team as a Senior Process & Proposal Engineer to support engineering design and sales proposal activities for process equipment — especially in pharma and industrial segments.

🔍 Key Responsibilities

• Create GA, P&ID, and layout drawings using AutoCAD

• Perform design, drafting, and detail engineering of pressure vessels, heat exchangers, storage tanks (ASME/API/TEMA/PED standards)

• Prepare mechanical data sheets, BOQ, costing, and bill of materials

• Review and analyse specifications, drawings, and design data

• Modify and optimise mechanical designs for performance and manufacturability

• Prepare technical & commercial proposals for clients

• Coordinate with internal teams and clients for engineering inputs

🎯 What We’re Looking For

• 2–6 years’ experience in AutoCAD (Experience in the Pharma industry — process vessels, liquid/ointment systems, sugar syrup plants — preferred)

• BE Mechanical / Diploma Mechanical / Chemical Engineering

• Strong technical drafting, design fundamentals, and proposal costing skills

• Good understanding of fabrication, plant layouts, and process equipment

Position Title: Senior Software Developer

Freestone Infotech is a global IT solutions company providing innovative best-in-class turnkey solutions toenterprises worldwide. http://freestoneinfotech.com/

Experience: 5+ yrs

Core Experience:

• Experience in Core Java, J2EE, Spring/Spring Boot, Hibernate, Spring REST, Linux, JUnit, Maven, Design Patterns.

• Sound knowledge of RDBMS like MySQL/Postgres, including schema design.

• Proficient in general programming, logic, problem solving, data structures & algorithms

• Exposure to Linux environment.

Secondary Skills:

• Agile / Scrum Development Experience preferred.

• Comfortable working with a microservices architecture and familiarly with NoSql solutions.

• Experience in Test Driven Development. • Good analytical, grasping and problem-solving skills.

• Excellent written and verbal communication skills.

• Hands-on skills in configuration of popular build tools, like Maven and Gradle

• Good knowledge of testing frameworks such as JUnit.

• Good knowledge of coding standards, source code organization and packaging/deploying.

• Good knowledge of current and emerging technologies and trends.

Job Responsibilities:

• Design, Development and Delivery of Java based enterprise-grade applications.

• Ensure best practices, quality and consistency within various design and development phases.

• Develop, test, implement and maintain application software working with established processes.

Education and Experience: • Bachelor’s / master’s degree in computer science or information technology or related field.

About the role

Are you an experienced executive assistant looking to take your career to the next level? SuperHuman Race is looking for a creative, organized, and motivated executive assistant to join our team. As the executive assistant to the MD, you'll have the opportunity to work closely with one of the industry's most influential executives and help shape the future of the company.

Key responsibilities:

1. Manage the MD's daily calendar proactively and respond to emails and calls on behalf of the MD

2. Assist the MD in creating presentations and communication materials including email, business documents, presentations, social media, and speeches

3. Lead special projects assigned by the MD

4. Support the MD in building relationships with internal and external stakeholders

5. Provide administrative support to coordinate & communicate with internal & external business partners for preparing & filing documents, updating contact lists, & providing business development support

6. Manage travel arrangements & provide onsite assistance at meetings

7. Coordinate flights, accommodation & transportation arrangements

8. Provide detailed & accurate travel itineraries

9. Ensure meeting resources (agenda, presentation decks, conference room size, technology needs, catering, etc.) are anticipated & provided for

10. Confirm meeting agenda & meeting owner to ensure success

11. Prepare monthly expense reports & reconcile monthly statements

12. Manage the MD's budget & provide timely reporting & analysis

13. Oversee daily tag-ups in collaboration with senior leaders at SHR

14. Draft content for review or review existing content for tone, clarity, and grammatical accuracy

15. Leverage the MD's time & impact by managing relationships and projects outside of SuperHuman Race, particularly related to government ministries, multilateral organizations like the UN, boards, social forums, and community engagement

16. Coordinate with the MD's personal contacts and align the MD's personal commitments to ensure minimum confusion, overlap, and a maximum output of time

17. Run small local errands, if and as required

18. Accompany the MD for official and/or personal commitments, and follow up on any items that require collaboration with others to ensure the timely completion of commitments

19. Plan parties/events & act as the main point of contact within these functions

Skill(s) required

Effective Communication | English Proficiency (Spoken) | English Proficiency (Written) | MS-Office | Parallel Thinking | Project Management | Time Management

Who can apply

1. Unquestioned commitment to confidentiality and integrity in personal and professional activities

2. Highly motivated with the ability to function well in a fast-paced environment with continued growth and development

3. Flexibility to respond to time-sensitive needs on nights and weekends

4. Excellent oral and written communications skills, able to interact with external partners, and clients and project a professional, capable image in action and appearance

5. Able to manage heavy workloads and projects, many on a time-sensitive basis, as well as interacting with tight-knit teams of professionals

6. Skill in juggling multiple projects, requests, and tasks at any given time

Job description

We are looking for A Sales executive with excellent communication and interpersonal skills to effectively interact and perform sales with customers (B2C) and perform day-to-day responsibilities, which include contacting potential tenants & Follow-up for leads received, responding to queries from customers with patience on all platforms. The executive must maintain a positive and professional attitude while handling the responsibilities.

Responsibilities:

·       Schedule appointments on behalf of potential tenants to visit properties.

·       Follow up with leads received from social media platforms, property rental portals, direct office walk-ins, etc.

·       Have a thorough understanding of our product offerings and pricing.

·       Utilize our sales methodology, schemes, and incentives effectively to close sales.

·       Collaborate closely with the leads team to ensure all leads are properly handled.

·       Maintain a track record of your progress by creating monthly reports that summarize key metrics.

Qualifications:

·       Experience of sales in a property management is a plus, e.g. house rentals, hospitality businesses.

·       Exposure to sales in the US and UK market is an added advantage.

·       Experience in B2C sales is preferred.

• Good telephone manner and positive attitude.
• Communicates and negotiates persuasively - capable of influencing others assertively, building rapport with customers.
• Should have high soft skills and be able to convert to leads to sales.

·       To have good knowledge of Microsoft Excel, email and web searches, along with the ability to quickly and effectively learn new software packages.

·       Any Graduate with experience of 2-3 years in relevant field is preferred.

·       Good understanding of CRM software, Property management tool.

About Company:

Spericle Group operates companies that specialize in student housing, property management services, construction and the hospitality services in Lincoln, UK for over 20 years. 

Salary:

180 - 220 INR per Hour

Timing: 1.30PM to 10.30PM

Job Type: Full-time

Benefits:

• Work from home

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)