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Job Description for IBM MDM Developer:

Role: IBM MDM Developer

Location: Pune

Experience – 5-9 Years

Notice Period: Under 60 days

JD for IBM MDM developer: 

• Experience in customizing IBM MDM version 11.4 or above versions. 11.6/Advance Edition is preferred version.
• Experience with IBM MDM Customization includes Extension, Addition, Business proxies, SDP, Match-Merge Rules, Event Manager, Notification Framework - Exposure to MDM Information Domains (Party, Contract, Product, Location etc.)
• Good experience in Java with RSA/ RAD IDE, SOAP Web Services/rest web service, XML, XSD, WSDL.
• Good experience in SQL preferably with Oracle DB.
• Basic knowledge of Unix
• Should be able to work as Independent team member
• Good communication skills.
• Good to have knowledge on OpenShift, Mulesoft or Camel

About The Company:

Dolat is a dynamic team of traders, puzzle solvers, and coding enthusiasts focused on tackling complex challenges in the financial world. We specialize in trading in volatile markets and developing cutting-edge technologies and strategies. We're seeking a skilled Linux Support Engineer to manage over 400 servers and support 100+ users. Our engineers ensure a high-performance, low-latency environment while maintaining simplicity and control. If you're passionate about technology, trading, and problem-solving, this is the place to engineer your skills into a rewarding career.

Qualifications:

• B.E/ B.Tech
• Experience: 1-3 years.
• Job location – Andheri West, Mumbai.

Responsibilities:

• Troubleshoot network issues, kernel panics, system hangs, and performance bottlenecks.
• Fine-tune processes for minimal jitter in a low-latency environment.
• Support low-latency servers, lines, and networks, participating in on-call rotations.
• Install, configure, and deploy fully-distributed Red Hat Linux systems.
• Deploy, configure, and monitor complex trading applications.
• Provide hands-on support to trading, risk, and compliance teams (Linux & Windows platforms).
• Automate processes and analyze performance metrics to improve system efficiency.
• Collaborate with development teams to maintain a stable, high-performance trading environment.
• Drive continuous improvement, system reliability, and simplicity.
• Resolve issues in a fast-paced, results-driven IT team.
• Provide level one and two support for tools systems testing and production release.

Skills Required:

• Expertise in Linux kernel tuning, configuration management (cfengine).
• Experience with hardware testing/integration and IT security.
• Proficient in maintaining Cisco, Windows, and PC hardware.
• Good knowledge in Perl, Python, Powershell & Bash.
• Hands-on knowledge of SSH, iptables, NFS, DNS, DHCP, and LDAP.
• Experience with Open Source tools (Nagios, SmokePing, MRTG) for enterprise-level systems.
• Knowledge of maintaining Cisco ports/VLANs/dot1.x
• Solid understanding of OS and network architectures.
• REDHAT Certification and SQL/database knowledge.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent communication skills and fluency in English.
• Proven technical problem-solving capabilities.
• Strong documentation and knowledge management skills.
• Software development skills are a bonus.
• Preferred SQL and database administration skills.

Industry

• Financial Services

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

1. Develop, and maintain Java applications using Core Java, Spring framework, JDBC, and threading concepts.
2. Strong understanding of the Spring framework and its various modules.
3. Experience with JDBC for database connectivity and manipulation
4. Utilize database management systems to store and retrieve data efficiently.
5. Proficiency in Core Java8 and thorough understanding of threading concepts and concurrent programming.
6. Experience in in working with relational and nosql databases.
7. Basic understanding of cloud platforms such as Azure and GCP and gain experience on DevOps practices is added advantage.
8. Knowledge of containerization technologies (e.g., Docker, Kubernetes)
9. Perform debugging and troubleshooting of applications using log analysis techniques.
10. Understand multi-service flow and integration between components.
11. Handle large-scale data processing tasks efficiently and effectively.
12. Hands on experience using Spark is an added advantage.
13. Good problem-solving and analytical abilities.
14. Collaborate with cross-functional teams to identify and solve complex technical problems.
15. Knowledge of Agile methodologies such as Scrum or Kanban
16. Stay updated with the latest technologies and industry trends to improve development processes continuously and methodologies.

• Proficiency in shell scripting
• Proficiency in automation of tasks
• Proficiency in Pyspark/Python
• Proficiency in writing and understanding of sqoop
• Understanding of CloudEra manager
• Good understanding of RDBMS
• Good understanding of Excel

Role: Principal Software Engineer

We looking for a passionate Principle Engineer - Analytics to build data products that extract valuable business insights for efficiency and customer experience. This role will require managing, processing and analyzing large amounts of raw information and in scalable databases. This will also involve developing unique data structures and writing algorithms for the entirely new set of products. The candidate will be required to have critical thinking and problem-solving skills. The candidates must be experienced with software development with advanced algorithms and must be able to handle large volume of data. Exposure with statistics and machine learning algorithms is a big plus. The candidate should have some exposure to cloud environment, continuous integration and agile scrum processes.

Responsibilities:

• Lead projects both as a principal investigator and project manager, responsible for meeting project requirements on schedule

• Software Development that creates data driven intelligence in the products which deals with Big Data backends

• Exploratory analysis of the data to be able to come up with efficient data structures and algorithms for given requirements

• The system may or may not involve machine learning models and pipelines but will require advanced algorithm development

• Managing, data in large scale data stores (such as NoSQL DBs, time series DBs, Geospatial DBs etc.)

• Creating metrics and evaluation of algorithm for better accuracy and recall

• Ensuring efficient access and usage of data through the means of indexing, clustering etc.

• Collaborate with engineering and product development teams.

Requirements:

• Master’s or Bachelor’s degree in Engineering in one of these domains - Computer Science, Information Technology, Information Systems, or related field from top-tier school

• OR Master’s degree or higher in Statistics, Mathematics, with hands on background in software development.

• Experience of 8 to 10 year with product development, having done algorithmic work

• 5+ years of experience working with large data sets or do large scale quantitative analysis

• Understanding of SaaS based products and services.

• Strong algorithmic problem-solving skills

• Able to mentor and manage team and take responsibilities of team deadline.

Skill set required:

• In depth Knowledge Python programming languages

• Understanding of software architecture and software design

• Must have fully managed a project with a team

• Having worked with Agile project management practices

• Experience with data processing analytics and visualization tools in Python (such as pandas, matplotlib, Scipy, etc.)

• Strong understanding of SQL and querying to NoSQL database (eg. Mongo, Casandra, Redis

Egnyte is seeking talented engineers to join our team in Mumbai or to work remotely elsewhere in India. If you’d like to contribute your skills to the development of a global product with an impressive client base, please reach out!

Egnyte is a product-focused company based in Silicon Valley in California, not a software outsourcing business. We build and maintain our flagship software used by companies like Red Bull and Yamaha. We help businesses navigate the complex world of content and data management. Egnyte provides customers with secure access to 100% of their business files from any device, regardless of where those files physically reside. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity.

Your job will be to make meaningful contributions to two parts of our platform: Egnyte Protect and Egnyte Connect. 

You’ll have plenty of opportunities to learn from other Egnyters working in India, the United States, and Poland. Knowledge-sharing is a fundamental part of our culture, and we know how to share knowledge across distributed teams. 

We’re building enterprise software for companies of all sizes. It means that every day we’re dealing with a large scale. We build our apps with React, we use SASS and CSS modules for styling, Webpack for bundling, Jest and Enzyme for testing, and Redux with Sagas for state. We do have some older bits of tech in our stack too, like Backbone with Marionette, but we’re actively working on removing them from our codebase. 

Since our app is fairly complex, we care about writing a fair amount of tests for it. We have thousands of unit and functional tests and this number is getting bigger. We are aiming to move to continuous delivery when our coverage is satisfactory. Our app is used by thousands of people every day—it’s a tool for them to do their job which is why we care a lot about not having any regressions in the app. 

As engineers, we have strong product ownership. It means we are part of product development from early designs to deployment and monitoring. This allows us to have a deep conversation with Design and Product teams about not only how we build things but also what we build.

• Developing system components throughout the whole product lifecycle. Your task will be to build user interfaces that are usable and informative. In order to do that, you’ll need to combine and process data from different parts of the system. Building a scalable and maintainable product used by over 350 thousand users every day
• Influencing the development strategy and technologies of a global product deployed on hundreds of servers around the world
• Supporting other team members to help them fulfill their potential
• Leading and owning projects end to end, from design to deployment
• Collaborating with other frontend developers to design, architect, implement, and build a frontend project
• Being part of a professional team collaborating with QA and backend developers
• Cooperating closely with UX designers and product owners to bring state-of-the-art frontend experience of a product.
• Coming up with your own ideas for product enhancement and productivity boosts

• Hands-on experience designing and developing highly scalable applications from both functional and performance perspective
• Expert knowledge of ES6+, HTML5, CSS3
• Experience with React ecosystem (our stack is based on React, Redux, Webpack)
• Practical experience with TDD
• Understanding of cross-browser compatibility issues
• Adaptability in a dynamic environment
• Practical experience with unit testing and end-to-end automation

In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visithttp://www.egnyte.com/"> http://www.egnyte.com/">www.egnyte.com

#LI-Remote

In today’s marketing-dependent consumer world, businesses demand innovative brand solutions and our client is engaged in providing brand solutions across businesses. They import renowned global brands & distribute the same. They have a dedicated eCommerce practice to build digital retail footprints for their brands in India. They focus on major categories under FMCG such as F&B, Personal care, etc. and also Home & Fabric Care.

Founded in 2003, our client has over 250 Pan-India Distributors and more than 300 SKUs. They deal with 25+ brands and some of the brands are Mogu Mogu, SAN REMO, Simpkins, Moccona, OMINO BIANCO, etc.

As a Key Account Manager - eCommerce, you will be responsible for leading and executing the company’s overall eCommerce strategy for website and primary channel partners – Amazon, Big Basket, Flipkart, Nykaa, Supr/BB Daily, Milkbasket as well as other new partners [Smytten, e-pharmacies, etc].

What you will do:

• Charting out plans for listing and relisting of brands and select SKUs on different channel partners
• Driving ecommerce operations – site availability, POs and ensuring 95%+ fill rates
• Managing all in-app visual merchandising, liaisoning with different brand leaders across US, Europe, Australia and South East Asia for accessing content related to respective partner brands and keeping the brand folder up to date with thematic, product hero and lifestyle content
• Driving in-app brand visibility, targeted marketing and promotional offers on different platforms
• Establishing processes for monitoring, measurement and optimization of performance marketing metrics to results in desired target sales achievement

Desired Candidate Profile

• Adept at business planning, JBPs and channel specific planning with 1+ years’ experience in Google Ads and Google Analytics
• Proficiency in using MS Excel and MS PowerPoint
• Prior experience of ecommerce vertical with Flipkart, Amazon or Big Basket will be an added advantage    

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

Role

We are looking for a Growth hacker to join the core team. The role will start off as a strong individual contributor and later involve building the team as well as we scale. It will mean taking on full responsibility for driving revenue through ideas and actions that help meet brand, product and business objectives.

Key Work Areas

• Evaluate and enhance end-to-end customer experience across multiple channels and customer touch points
• Test and optimize marketing tactics for customer acquisition, retention and conversion rate optimization
• Manage, optimise and execute multi-channel marketing and retargeting campaigns
• Analyse own content stream to optimise content strategy
• Write crisp copy with quick turn-around time
• Optimise listing for e-commerce marketplaces  
• Draw insights from product sales data for product portfolio optimisation