IBM MDM Developer

Job Title: Customer Service Representative – Healthcare – FEMALE

Location: Vasanthnagar, Bangalore (Female, Onsite, Full time)

Department: Customer Service

Reports To: Operations Manager

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Summary

We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.

Key Responsibilities

·        Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.

·        Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.

·        Communicate with customers through phone calls, WhatsApp, email, and SMS.

·        Execute and manage WhatsApp and email marketing activities.

·        Record, update, and maintain accurate customer information, interactions, and feedback in the system.

·        Follow up with customers to ensure satisfaction and support patient engagement.

·        Collaborate with internal teams to ensure smooth communication and customer experience.

Requirements

·        Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.

·        3–5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.

·        Strong verbal and written communication skills with persuasive ability.

·        Proficiency in MS Office and basic computer applications.

·        Customer-oriented mindset with strong problem-solving skills.

·        Ability to multitask and work in a fast-paced environment.

Key Skills

·        Customer Service Excellence

·        Healthcare Product Knowledge

·        Strong Communication & Relationship Management

·        Empathy, Patience, and Active Listening

·        Attention to Detail

·        Time Management

Why Join Us?

·        Work at the intersection of healthcare, community, and technology

·        Directly impact the lives of women across India and beyond

·        Flexible work environment and collaborative team

·        Opportunity to grow with a purpose-driven startup

How to reach me?

Message me here

Check us out on – www.miror.in

Best Regards,

Indrani Dutta

Senior HR Manager

www.miror.in

JOB DETAILS:

* Job Title: Lead UX designer

* Industry: Banking and Finance

* Salary: Best in Industry

* Experience: 9 to 13 years

* Location: Pune, Maharashtra

Criteria

Strong UX Design / Product Design profile

Minimum 9+ YOE in UX / Product Design

Strong portfolio of UX / Product Design works,

Team handling of UX designers and project management

Design Education (BDes, MDes, BFA, MFA or Similar Design Degrees)

Should NOT have more than 12 Years of Total Experience

Role & Responsibilities

• Leverage one’s Customer Experience (CX) design skills and deliver an engaging customer-focused digital experience across company assets like website, customer service portal.
• Deliver a human-centered design to create customer journeys, identify pain points and design solutions that deliver superior digital customer experience.
• Translate business requirements into compelling UIUX solutions and develop end-to-end customer journey maps by applying principles of customer-centered design.
• Analyse and map consumer behaviour on all assets using digital experience analytics platforms like Content square, Smartlook, Glassbox etc.
• Hands-on experience on design tools like Sketch, Figma, Zeplin, Invision, Adobe XD and the likes is a must.
• Create customer journeys maps basis the user behaviour analysis, customer segments and personas.
• Conduct usability testing of customer journeys with a tools like UsabiltyHub, UserZoom and objectively evaluate and refine the concepts of UIUX based on the output of the test.
• Own and deliver the KPIs for a zero-error environment, increased journey completion rate and high NPS.
• Work with cross-functional teams to directly influence customer roadmaps that deliver best-in-class digital experiences.
• Build a partner ecosystem to deliver the CX objectives for the company.
• Continuously assess customer experience trends and market landscape to generate most up-to-date insights, findings and the best customer-centric UIUX practices across platforms.
• Ideate and build a comprehensive library of interactive prototypes to define the micro interactions and micro animations.

Ideal Candidate

• Bachelor’s degree in design or a related field
• Working knowledge of UX design principles
• Knowledge of Wireframing/prototyping tools
• Good knowledge of UX design tools such as Figma, Axure, or InVision
• Experience with user testing and usability analysis

We are seeking a skilled and passionate Digital Marketing Trainer (Freelancer) with 2 to 5 years of hands-on experience in the digital marketing domain. The trainer will be responsible for delivering high-quality training sessions on various digital marketing topics including SEO, SEM, Google Ads, Social Media Marketing, Email Marketing and Content Marketing. The role involves designing course content, conducting live sessions, guiding learners through practical assignments and projects, and preparing them for industry-recognized certifications. The ideal candidate should possess strong communication skills, up-to-date knowledge of digital marketing tools and trends, and a genuine interest in mentoring and developing future digital marketing professionals.

Job description

Job Overview:

We are seeking a meticulous and detail-oriented Quality Assurance Specialist to join our team at All Time Design. The primary responsibility of this role is to ensure that all design outputs meet the specified requirements and standards. The ideal candidate will have a keen eye for detail, a strong understanding of design principles, and the ability to identify discrepancies between the design requirements and the final product.

Key Responsibilities:

• Review completed designs to ensure they adhere to the specified requirements and guidelines.
• Conduct thorough quality checks to verify that designs meet the required standards before final approval.
• Provide feedback to designers on any revisions needed to align with the project specifications.
• Collaborate with the design team to understand project requirements and ensure a smooth review process.
• Maintain accurate records of quality checks and provide regular reports on the status of design approvals.
• Work closely with project managers to ensure timelines are met without compromising on quality.
• Suggest improvements to the quality assurance process to enhance efficiency and accuracy.

Qualifications:

• Proven experience in quality assurance, design review, or a related field.
• Strong understanding of design principles and the ability to interpret design requirements.
• Exceptional attention to detail with the ability to identify even minor discrepancies.
• Excellent communication skills to provide clear and constructive feedback.
• Proficiency in using design tools and software for reviewing and analyzing designs.
• Ability to work independently and manage multiple projects simultaneously.
• A proactive approach to problem-solving and continuous improvement.

Why Join Us:

At All Time Design, we are committed to delivering top-quality design solutions that exceed client expectations. As a Quality Assurance Specialist, you will play a crucial role in ensuring that our designs not only meet but also surpass the standards set by our clients.

Job Type: Full-time

Pay: ₹10,000.00 - ₹60,000.00 per month

Benefits:

• Flexible schedule

Schedule:

• Day shift

Experience:

• Quality assurance in graphic design: 3 years (Required)

Work Location: In person

JOB REQUIREMENTS:

• C#
• SQL
• FTF

QUALIFICATIONS ANS SKILLS:

BSc/BA in Computer Science, BCA, Engineering or a related field

1-3 years of web development experience.

Relevant E-com industry Experience.

Experience in JavaScript, HTML, CSS is a plus

RESPONSIBILITIES

Create and test applications for websites.

Maintaining the appearance of websites

Implementing automated testing platforms and unit tests.

Maintain and update websites

Troubleshoot website problems.

Responsibilities:

• Content Writing: Draft insightful and compelling newsletters.
• Content Review: Ensure newsletters are grammatically correct, coherent, and adhere to our brand guidelines.
• Collaboration: Work with SEO and other content creators to produce articles that drive traffic.

Qualifications:

• Writing & Editing: Proven capability in writing and meticulously editing content.
• Detail-Oriented: Exceptional attention to detail, ensuring content is free from errors.
• Time Management: Ability to manage multiple tasks and meet strict deadlines.
• AI-first approach: should be familiar with tools like ChatGPT, Claude, Perplexity.ai for writing, research, data analysis, summaries, grammar checking etc.
• This is very important - if you can somehow showcase how you used AI in your test task (below), that will put you way ahead of other applicants.