SEO Content Writer

Key Responsibilities

·       Act as the on-site representative of the company at the client’s office.

·       Gather, understand, and document client requirements and challenges.

·       Coordinate with the Gieom team to provide timely solutions.

·       Support application configurations, troubleshooting, and patch deployments.

·       Assist clients in understanding the scope of our application offerings (with coaching from our team).

·       Maintain professional relationships with client stakeholders to ensure seamless engagement.

Qualifications

·       Bachelor’s degree in Computer Science, IT, Engineering, or related field.

·       0–2 years of experience in technical support, client coordination, or similar roles.

·       Basic understanding of Generative AI technologies and modern IT and AI applications.

·       Strong communication skills (fluency in English and local Mumbai languages preferred).

·       Ability to learn quickly, adapt to client environments, and collaborate with remote teams.

·       Candidate must be a Mumbai resident or willing to relocate.

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

Job Description: We are looking for highly motivated Systems Engineers/Systems Administrators. The position requires strong technical and communication skills.

As a Systems Engineer, you will be working on the latest products like Windows 11, Windows Server 2022, Microsoft 365, Microsoft Fabric, Azure Databricks, Azure Networking, Hyper V, Spark, SQL Server 2022, Chrome OS, Data Warehousing etc.

Responsibilities:

• Deploying, automating, maintaining AWS / Azure-based cloud services

• Evaluate new technology options and vendor products

• Develop and maintain custom SharePoint Online pages

• Complete certifications and training on the latest technologies

• Perform SharePoint Online administrative functions

• Develop and maintain PowerShell scripts for regular task automation

• Monitorsystems, networks, and functions

• Identify and document common recovery procedures forservice impacting incidents

• Establish and follow a ROB (Rhythm of Business) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group

• Develop, communicate and drive Service Improvement Plansto maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy

• Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure

• Manage customer interaction with the utmost professionalism, courtesy, and responsiveness

• Responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation

Candidate Profile:

• B.E./ B. Tech. in Computer Science /Information Technology or MCA from a reputed university with a minimum 60% aggregate throughout their education

Skills and Abilities:

• Excellent communication skills (spoken and written English)

• Ability to work in rotationalshifts

• High-level technical troubleshooting ability

• Customer orientation

• Ability to multitask and work 6 days a week (54 hours per week at aminimum)

• Excellent problem resolution, judgment, and decision-making skills

• Knowledge about Azure and AWS services

• Knowledge of SQL and Spark query

• Knowledge of Data Visualization toolslike Power BI, Microsoft Fabric

• Knowledge of Power Apps, Microsoft Teams, Microsoft Power Automate

• Inclined towardslearning scripting languages like JavaScript, Node .js, Java, Python.

Experience: 1-3 years of proven work experience as a Technical Support Engineer

Location: Noida / Mumbai / Hyderabad

We’re looking to hire an experienced Shopify developer who can develop custom themes on the Shopify platform as per the design shared by our design team. In this role, you will be expected to set up the environments and develop the Shopify theme. You should be willing to learn and work on new technologies.

Responsibilities

• Convert shared custom designs into Shopify websites
• Expert-level knowledge of Shopify Liquid templating language to edit the website
• Add new sections, filters, products, etc.
• Integrating third-party and platform-supported apps in the websites
• Analyze the requirements and provide solutions
• Work on issue debugging and troubleshooting
• Use Shopify liquid, jQuery, CSS, and HTML to deliver bugfree interfaces as required
• Use Shopify JS APIs (storefront, AJAX Cart, Sections, etc.) to deliver the required functionality
• Additional: Candidates with knowledge of WordPress Development will be preferred

Qualifications

• Strong understanding of the Shopify platform
• Excellent Communication Skills
• 1+ years of development experience

About us

The YUG Metaverse is a virtual reality technology and development firm that specializes in creating immersive, interactive experiences within virtual worlds. Our team is dedicated to pushing the boundaries of what is possible within the metaverse and providing our users with engaging and innovative content. We have created a platform that allows users to interact with each other and explore virtual worlds in a way that feels real and natural. From socializing and gaming to business meetings and events, the YUG Metaverse offers endless possibilities for exploration and connection.

What we are seeking

We are seeking a skilled Unity Game Developer to join our team. The Unity Game Developer will be responsible for creating and implementing high-quality game mechanics and features using the Unity engine. The ideal candidate will have a strong understanding of programming concepts and a passion for creating immersive and engaging game experiences.

Key Responsibilities:

• Design and implement game mechanics and features using the Unity engine
• Collaborate with the game design team to develop and iterate on game play ideas
• Work with the art team to integrate and optimize 3D assets and animations
• Write clean, efficient, and well-documented code
• Debug and troubleshoot issues as they arise
• Contribute to the development of the overall project roadmap and schedule

Requirements:

• 3-5 years Experience with game development using Unity
• Proficiency with C# programming and the Unity engine
• Strong problem-solving and debugging skills
• Ability to work well in a team environment
• Excellent communication skills
• A portfolio of game development work is a plus

ROR :: JD

Immediate Joiner

• Having experience on Ruby on Rails.
• Strong SQL skills with MySQL or PostgreSQL
• Knowledge on MongoDB an advantage.
• Experience with TDD (test driven development) or RSpec.
• Having experience on REST/API.
• JRuby experience is an advantage
• Knowledge on Exilir and functional programming a plus and JRuby is an advantage.
• Experience using Git productively in a team environment.
• Experience into Amazon web services
• Knowledge on Jenkins is an advantage.
• Knowledge on Docker.
• Excellent analytical and problem-solving skills