Big Data Engineer

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

A Sales Manager is responsible for handling and converting leads provided by the company by contacting customers and scheduling site visits. The role involves coordinating with potential clients, ensuring they visit the site, presenting the property effectively, and ultimately closing the deal through strong communication and negotiation skills.

About Us : Signal Expert Global LLP is an MNC involved in the business of providing Technical Analysis Research services in the Forex & Comex Global Market Since 2016. We provide learning and trading assistance into Forex and Comex Market.

Signal Expert Global LLP is a Member of the International Trade Council and Follows Foreign Inward Remittance Certificate (FIRC) Norms as per Foreign Exchange Management Act (FEMA) Guidelines.

Designation : International Sales Specialist (Financial Sales)

Nature : On-site, Permanent - Indore [M.P.]

Package :3 LPA- 4.8 LPA

Key Responsibilities :

• Client outreaching and conversion through calls, chats and mail.
• Engage potential clients and convert them into active trading clients.
• Assist clients in identifying the ideal service combination for revenue generation.
• Establish and maintain long term client relationships.
• Educate clients on trading basics, company services, market risks, and recommend strategies based on their risk profile.
• Assist clients with account setup, KYC, and onboarding on trading platforms (MT4/MT5), ensuring smooth and timely activation.

Qualifications :

• Fluent English Communication.(verbal and written)
• Bachelor's or Master's degree. (must have )
• Sales or direct client interaction internship experience for freshers.
• Minimum 6 months experience in sales/direct client interaction profile for experienced applicants.
• Knowledge of the Domestic and Global Financial Market. (Forex & Comex)
• Should be a driven, goal-oriented and active team player with exceptional relationship management skills.
• Experience in International Sales, Marketing and Financial Services will be preferred.

Technical Skills:  

•Solid knowledge in automation testing. 

•Good experience in C# 

•Experience in testing web services, REST APIs. 

•Experience in Selenium using C# 

•Lambda Test for cross-browser and cross-device testing 

•Exposure to create Automation framework like Modular, BDD etc. 

•Knowledge in testing web services is desirable. 

•Good understanding of GIT and it’s process like 

1. Regularly produce various content types, including email, social media posts, blogs, and white papers.

 2. Actively manage and promote our blog, and pitch articles to relevant third-party platforms.

 3. Edit content produced by other members of the team.

 4. Collaborate with other departments to create innovative content ideas.

 5. Create eye-catchy and innovative headlines and body copy.

 6. Writing a wide variety of topics for multiple platforms

 Content Writer Skills:

 • Excellent verbal and written communication skills.

 • 1-6 years of experience in technical writing.

 • Creative and innovative thinker and planner.

 • Assists team members when needed to accomplish team goals.

 • Good interpersonal and communication skills

 • Familiarity with keyword placement and SEO

 • The ability to consistently meet tight deadlines

Why should you join us:

· Fixed working timings- 5 days working

· Attractive Incentives

· Young & Vibrant work culture

JOB Description

1. Sales

2. Client Calling And Meeting Setup

3. Attend Clients Meetings Online And Offline

4. Sales-Based Campaign Planning.

5. Responds To Requests For Information From The Media.

6. Establishes And Maintains Cooperative Relationships With Consumers, Community, Employees, And Public Interest Groups.

7. Plans Or Directs The Development Of Programs To Maintain Favourable Public And Stakeholder Views Of The Organization’s Agenda And Accomplishments.

8. Coaches Client Reps In Effective Communication With The Public And Employees.

9. Analyses The Organization’s Objectives, Promotional Policies, And Needs To Build Public Relations Strategies That Influence Public Opinion And Promote Products, Ideas, And Services.

10. Maintains The Organization’s Image And Identity.

Key Roles & Responsibilities

•            Cold Calling.

•            Sales Pitch.

•            Understanding the Client's requirements and suggesting a possible solution.

•            Set-Up and attend a face to face meetings with clients.

•            Everyday Reporting through WhatsApp, Emails

•            Once a week face to face meeting with the supervisor.

• Collaborate with cross-functional teams to define, design and ship new features. 
• Ability to understand business requirements and translate them into technical requirements. 
• Building big, robust. Scalable and maintainable Node JS application. 
• Debugging, fixing bugs, Identifying Performance issues, and improving App performance. 
• Developing, Deploying, and maintaining multistage, multi-tier applications. 
• Provide scalable and secure solutions to large customer problems worldwide.

In Brief
Urgent Hiring • Re-location Required
Company Founded 2018 • 1-5 employees
Internet and Technology Startup • Bootstrapped

About us
Based out of Egypt and with presence in the GCC, Quesst Technologies is an early Internet and Tech Startup committed to helping thousands of nationals, residents and travelers in the MENA region, saving them time and effort in seeking reliable and credible knowledge within their communities and localities.

Quesst, the company's flagship platform, is a hyper-local Q&A and knowledge sharing platform that offers the necessary infrastructure for users seeking information to meet, share, engage and interact with one another and with verified subject matter experts.

Who we're looking for
Ideally the successful candidate will have experience in the start-up world and is in a position for a new challenge to take this company to the next level. Someone who is passionate about delivering a scalable and highly performant state-of-the-art cloud-based platforms built with technologies utilizing the JavaScript ecosystem, AI/ML and the latest web technologies to help solve exciting real world problems.

We are looking for an agile and entrepreneurial leader with strong people leadership and technical capability who has a problem-solving and analytical aptitude, excellent communication and presentation skills, is familiar with statistics, has a business acumen, independent, positive can-do attitude, and passion for excellence to the workplace.

Your role and our tech stack
Reporting to the founder, you will be expected to develop, deploy and oversee the execution of the tech strategy, product road-map and operations to ensure alignment with our businesses goals as we grow and scale. You will play a key part in the organisation's success, taking the current MVP and developing it further to move the company through to early stage funding and into profit.

Quesst's is built using React.js [Frontend], Node.js [Backend], PostgreSQL [DB], Amazon EC2 [Application Hosting], Amazon S3 [Media Storage Service], and Amazon SES [Email Sending Service]. You will be responsible for implementing full-stack features and collaborate with other team members to plan each sprint. You’ll be working across the entire system architecture and be responsible for designing, implementing and maintaining restful APIs, micro-services and databases.

Your key responsibilities

• Develop, improve and optimize the structure, quality, and extensibility of current software technologies, codebases and databases
• Prototype ideas to quickly access viability and iterate based on feedback from the team
• Build robust, web-based applications interacting with databases, file-systems and APIs
• Write custom code or integrate open source technologies as needed to find solutions to problems
• Design and build effective APIs; Create servers and databases for functionality
• Design client-side and server-side architecture; Design the data model ensuring scalability
• Accurately translate screen designs into functional front-end code; Develop features and with a mobile responsive design
• Write high-quality, extensible, testable and reusable code and libraries; Conduct code reviews and establishment of best practices
• Participate in planning activities; Estimate accurate stores for new features and design product features
• Help define processes and build tools as needed to scale the solution and the team
• Create and lead the product road-map; Proactively breakdown work, manage development sprints, identify risks and explore solutions
• Test software to ensure responsiveness and efficiency; Troubleshoot, debug and upgrade software; Aggressive problem diagnosis and creative problem solving
• Steer the business on timescales, prioritization and costs on competing development requirements
• Drive rigorous, and weekly product releases and lead required integration efforts with partners and/or third-party software services
• Guide the development in design, architecture and platform choices with strong focus on quality, speed, stability and scalability
• Identify and establish best practices and frameworks keeping in mind parameters of performance, responsiveness, security, maintainability, extensibility, and reuse; Work collaboratively in a lean and agile environment; Write technical documentation
• Recommend and implement new technologies, improvement of existing tech and set-up and future-proofing our technology that can help the company optimize efficiency and productivity and lead edge thinking and knowledge of innovative technologies i.e. AI, ML, blockchain, etc..

Your qualifications

• Minimum of BSc in Computer Science/IT/Electronics/Software Engineering or a comparable degree program
• Proven experience of 2-5 years of full-stack development of web applications; 2+ years building front-end interfaces with React.js & Redux workflows and 2+ years building back-end and maintaining server applications on Node.js, PostgreSQL and designing APIs
• Expert in traditional web-dev stack (HTML5, CSS3, JS); Strong in core JavaScript (ES5, ES6, ESNext, TypeORM and Typescript) and JS object model
• Experience with Linux environments and using the shell and command line terminals (preferred)
• Professional coding experience in object-oriented and scripting languages; Extensive experience building client-side web applications using React
• Proficient with:
  • JavaScript Frameworks (ReactJS/NextJS/Redux) and Node.js Frameworks (Express.js)
  • Client-side MVC frameworks such as NodeJS, React JS, NextJS, Redux, and AngularJS; Knowledge of isomorphic React
  • Configuration of various servers to run web application servers, databases, etc.; Web server technologies like Nginx, NodeJS, Apache, etc.
  • Frontend CSS frameworks like Bootstrap, Material UI and preprocessors like SASS and SCSS/LESS
  • Writing and integrating middleware; Experience with Redux Saga and Thunk
  • Architecture, design, queries of Relational databases (PostgreSQL, MySQL and other RDBMS)
  • Modern JS tooling (NPM, Webpack, Babel, ESLint and Prettier)
  • Developer tools, such as Visual Studio Code
  • Code versioning tools and Git version control systems (Github); Containerization systems (Docker)
  • Strong in data structures, XML technologies, JSON parsing
  • Caching frameworks and mechanisms, work-task queues, transactions and messaging queues (Redis, Memcached, RabbitMQ and others)
  • Building real-time applications using Web Sockets (Socket.io)
  • Web and mobile push notifications and cloud message APIs (GCM, APNS, OneSignal, etc.)
  • Setting up cron jobs and schedule task execution
  • Handling Services, RESTful, APIs, third party libraries and APIs (Google APIs, AWS, Zendesk, etc.)

• Experience with API gateway, distributed infrastructure architectures and applications tuning/profiling; Experience working with microservices
• User authentication and authorization between multiple systems, servers, and environments; Understanding of “session management” in a distributed server environment
• Experience with REST API and web service construction, integration and architecture and working with remote data via REST and JSON
• Knowledge of modern authorization mechanisms, such as JSON Web Token, Authentication and Security Technologies
• Familiarity with building secure systems (OWASP secure coding practices or similar)
• Architect and cloud-deploy applications on AWS and other cloud providers
• Deep understanding of Test-Driven Development (TDD)
• Build and manage end-to-end and UI tests; Experience writing tests (unit, integration, functional, etc.), and using testing frameworks
• Build third-party integrations like Slack, Stripe, Google and supporting their workflow
• Provision DevOps tooling with continuous integration; Build modern Front-end build pipelines and tools
• Contribute to API documentation including API description languages like Swagger; Document and diagram functional flows and architectures
• Experience in building rich PWA applications; Experience in responsive design, cross browser compatibility and website performance
• Understanding of how browsers and DOM work; Understanding and experience with asynchronous processing, partial page refresh, DOM traversal and manipulation
• Expert level using Web Analytics tools (Google Analytics and others); Experience with open source software development
• Experience with localization and internationalization of applications (working with multi-site setups, multi-language, i18n, etc.)

Some desired extras and good to have skills

• Knowledge of cyber-security, malware analysis, threat detection and/or sandboxing technology
• Preferably has knowledge of working in big data (Spark, Kafka, Hadoop) and machine learning ecosystems
• Strong background in security and data analytics and on-premise data experience
• Experience and familiarity with:
  • Architecture, design, queries and aggregation of NoSQL databases (MongoDB, Cassandra and others)
  • Elasticsearch and ELK stack
  • Developing integrations for global OTAs
  • OpenAPI
• Knowledge of multiple backend languages and framework

We offer you

• A unique entrepreneurial opportunity to build something from the ground up and scale it up to a major regionally recognizable brand
• A great learning curve in a collaborative environment with no barriers for initiatives
• Leading compensation package including salary free of local taxes, accommodation allowance for local hire or shared accommodation for international hire, free medical care from company physician, free government healthcare membership, transport allowance, paid airfare to the country of origin, paid leave and end of service according to local labor law.

Your professional career growth opportunities
As you help us grow Quesst, we will help you grow and professionally develop. Joining us at this stage, you will have the opportunity to be part of the core team if you prove you have what it takes and will be given the opportunity to:

• Lead and develop a technical strategy for the company, which involves goal setting, discussing options, and analyzing risks with the management team, CEO and board members
• An opportunity to build and manage a business unit from scratch and scale it up to success at a regional level
• Attract and retain top tech talent, mentor and manage the team as it grows
• Develop and manage KPIs for the tech team and create a challenging work environment

Have we caught your attention?
Send us your application including your resume, salary expectations and earliest starting date.

We’re looking forward to your application!