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Lead Conversation Designer (Automotive)

Team: Design / Conversational Experience

Location: Kolkata or Bangalore

Type: Full-time A UI/UX design leadership role centered on conversational AI. Owns the end-to-end in-cabin user experience.

About Mihup

Mihup is an enterprise Voice AI platform powering contact centers and automotive, with our own ASR, NLU, TTS, wake-word, Private LLM, and G2P models built for India's linguistic reality — 20+ Indian languages with heavy Hindi-English code-mixing, accents, and dialects. We serve 500+ enterprises, our in-car assistant ships with OEMs like Tata Motors, and in early 2026 we partnered with Qualcomm to run voice AI directly on-device on the Snapdragon Digital Chassis. We build our models in-house, end to end.

The Role

We're hiring a design leader to own the entire conversational and interaction experience of Mihup's in-car voice assistant. You'll define who the assistant is, how it talks, and how voice works together with the screen and the wider cabin — so that every interaction feels natural, effortless, safe, and delightful for drivers and passengers, across 20+ Indian languages.

This is a UI/UX role at its core, applied to conversational AI. You'll blend conversation design, voice UX, and multimodal interaction design, and you'll be the person responsible for enhancing the in-cabin experience end to end — from the assistant's persona and dialog to onboarding, discovery, and everything a user hears and sees.

If you have a UI/UX pedigree and you've shipped a conversational AI product, and you want to shape how people talk to their cars, this is that role.

What You'll Do

• Design end-to-end conversation flows for in-car tasks — navigation, media, climate, calls, vehicle controls, and proactive assistance — including turn-taking, prompts, confirmations, and graceful error recovery and repair.
• Define and steward the assistant's persona and voice — its personality, tone, and character — and keep it consistent and culturally natural across 20+ Indian languages and code-mixed speech (transcreation, not literal translation).
• Own the multimodal in-cabin experience: coordinate voice with the IVI screen, instrument cluster, HUD, and ambient/haptic feedback so the whole cabin feels like one coherent experience.
• Design for safety and low cognitive load — hands-free, eyes-free interaction that minimizes driver distraction, following automotive HMI and driver-distraction guidelines.
• Craft all conversational content and microcopy — prompts, responses, onboarding, discovery, and help — and the patterns and guidelines others follow.
• Design the full user journey: onboarding, feature discovery (helping users learn what they can say), personalization, and proactive, context-aware assistance.
• Partner tightly with the GenAI/LLM, NLU, and TTS teams — shape system prompts and behavior, define intents and entities from a UX lens, and guide how the assistant should sound (pacing, prosody, expressiveness).
• Run user research and usability testing — including in-vehicle or simulated-driving sessions — analyze real conversation logs to find friction, and iterate continuously.
• Prototype and communicate designs — flows, sample dialogs, and interactive prototypes — and align OEM / Tier-1 partners and internal teams around them.
• Establish the conversation-design system: patterns, standards, and documentation that scale across features, languages, and vehicle programs.

KPIs You'll Own

• Task-completion / success rate for in-cabin interactions
• User satisfaction (CSAT) and perceived naturalness and ease of use
• Driver-distraction and safety measures (glance time, hands-free success)
• Adoption and engagement — feature discovery and repeat use
• Error-recovery / repair success — how gracefully misunderstandings are handled
• Consistency and quality of the experience across languages

What We're Looking For (Required)

• A strong UI/UX design pedigree with hands-on experience designing a conversational AI product — voice assistant, chatbot, or similar.
• Proven conversation design / VUI design skills: dialog flows, prompt and response writing, persona design, and error handling.
• Excellent writing and microcopy craft — conversation design is fundamentally writing.
• Solid UX fundamentals: user research, usability testing, information architecture, and interaction design.
• Experience designing multimodal experiences (voice together with screen).
• A working understanding of conversational AI / LLM capabilities and limits, enough to design feasible, grounded experiences.
• A portfolio demonstrating shipped conversational or voice experiences.
• The ability to lead design direction and collaborate across engineering, product, and external partners.

Nice to Have (Preferred)

• Automotive / in-car HMI experience and familiarity with driver-distraction and cognitive-load guidelines.
• Designing across multiple languages / localization — ideally Indic and code-mixed — including transcreation of persona and tone.
• Familiarity with prototyping and conversation-design tools (Figma; Voiceflow or similar).
• Experience with LLM-based / generative assistants — prompt design and guardrails from a UX perspective.
• A track record collaborating closely with ASR, NLU, and TTS teams.

Why This Role

• Own the whole experience. You define the persona, the conversation, and the entire cabin interaction of an assistant shipping with OEMs like Tata Motors — not a single screen.
• Shape a new design space. How millions of drivers and passengers talk to their cars, by voice, across 20+ Indian languages, is largely uncharted.
• A rare design mandate: voice-first, multimodal, safety-critical, and multilingual — with real users in real cars.
• Design meets frontier GenAI, with an engineering team that can actually build what you design.

We are seeking a highly skilled and motivated Python Developer with hands-on experience in AWS cloud services (Lambda, API Gateway, EC2), microservices architecture, PostgreSQL, and Docker. The ideal candidate will be responsible for designing, developing, deploying, and maintaining scalable backend services and APIs, with a strong emphasis on cloud-native solutions and containerized environments.

Key Responsibilities:

• Develop and maintain scalable backend services using Python (Flask, FastAPI, or Django).
• Design and deploy serverless applications using AWS Lambda and API Gateway.
• Build and manage RESTful APIs and microservices.
• Implement CI/CD pipelines for efficient and secure deployments.
• Work with Docker to containerize applications and manage container lifecycles.
• Develop and manage infrastructure on AWS (including EC2, IAM, S3, and other related services).
• Design efficient database schemas and write optimized SQL queries for PostgreSQL.
• Collaborate with DevOps, front-end developers, and product managers for end-to-end delivery.
• Write unit, integration, and performance tests to ensure code reliability and robustness.
• Monitor, troubleshoot, and optimize application performance in production environments.

Required Skills:

• Strong proficiency in Python and Python-based web frameworks.
• Experience with AWS services: Lambda, API Gateway, EC2, S3, CloudWatch.
• Sound knowledge of microservices architecture and asynchronous programming.
• Proficiency with PostgreSQL, including schema design and query optimization.
• Hands-on experience with Docker and containerized deployments.
• Understanding of CI/CD practices and tools like GitHub Actions, Jenkins, or CodePipeline.
• Familiarity with API documentation tools (Swagger/OpenAPI).
• Version control with Git.

We are looking for a skilled and passionate Data Engineers with a strong foundation in Python programming and hands-on experience working with APIs, AWS cloud, and modern development practices. The ideal candidate will have a keen interest in building scalable backend systems and working with big data tools like PySpark.

Key Responsibilities:

• Write clean, scalable, and efficient Python code.
• Work with Python frameworks such as PySpark for data processing.
• Design, develop, update, and maintain APIs (RESTful).
• Deploy and manage code using GitHub CI/CD pipelines.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work on AWS cloud services for application deployment and infrastructure.
• Basic database design and interaction with MySQL or DynamoDB.
• Debugging and troubleshooting application issues and performance bottlenecks.

Required Skills & Qualifications:

• 4+ years of hands-on experience with Python development.
• Proficient in Python basics with a strong problem-solving approach.
• Experience with AWS Cloud services (EC2, Lambda, S3, etc.).
• Good understanding of API development and integration.
• Knowledge of GitHub and CI/CD workflows.
• Experience in working with PySpark or similar big data frameworks.
• Basic knowledge of MySQL or DynamoDB.
• Excellent communication skills and a team-oriented mindset.

Nice to Have:

• Experience in containerization (Docker/Kubernetes).
• Familiarity with Agile/Scrum methodologies.

Are you passionate about crafting seamless and visually appealing websites?

We’re seeking a skilled WordPress Front-end Developer to join our team and elevate our online presence.

As a WordPress Frontend Developer, you’ll play a crucial role in transforming designs into fully functional, responsive, and captivating websites using Elementor and custom themes. Your proficiency in HTML and CSS will be essential for creating stunning front-end experiences. If you’re also familiar with WordPress theme and plugin development, that’s a significant advantage that we highly value.

Responsibilities:

• Collaborate with our design team to convert visual concepts into interactive and user-friendly websites.
• Utilize Elementor to build and customize page layouts, ensuring consistency and responsiveness across various devices.
• Develop custom WordPress themes that align with project requirements, user experience goals, and brand aesthetics.
• Implement engaging animations, transitions, and interactive elements to enhance user engagement and visual appeal.
• Optimize website performance, ensuring fast load times and smooth user interactions.
• Stay up-to-date with the latest web design and development trends, implementing best practices for modern user experiences.
• Troubleshoot and debug frontend issues to maintain a seamless browsing experience.
• If knowledgeable in WordPress plugin development, contribute to the creation of custom plugins that extend website functionality.

What You Need To Apply (Technical Competency) :

• Minimum 2 years experience in WordPress.
• Strong proficiency in HTML and CSS to create pixel-perfect front-end designs.
• Demonstrated expertise in using Elementor to design and build WordPress pages.
• Proven experience in developing custom WordPress themes from scratch.
• A portfolio showcasing your previous website projects, highlighting your front-end development skills.
• Familiarity with responsive design principles to ensure optimal performance across various devices and screen sizes.
• Excellent attention to detail and a keen eye for design aesthetics.
• Effective problem-solving skills to address front-end issues efficiently.
• Strong communication skills, and ability to collaborate with designers, developers, and other team members.
• Knowledge of JavaScript and its libraries/frameworks is a plus.
• Understanding WordPress plugin development is a significant advantage.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

If you have it all in you, we are happy to have you with us!

We will be even happier if you have:

• Proficiency in PHP
• Being an open-source contributor;
• Ability to discover functional and non-functional requirements of an app, based on various levels of inputs from clients.
• Ability to transform customer ideas into business models and scope understandable by technical experts.
• Having excellent stakeholder management and client-facing skills.

Please note this will be a night shift job.

We seek an ambitious and energetic Business Development Manager to help us expand our clientele. You will be at the front of the company and be dedicated to creating and applying an effective sales strategy. Your goal will be to drive sustainable financial growth by boosting sales and forging strong relationships with clients.

Job Description:

1. To connect with qualified leads from SDRs and your contribution.

2. To establish trust and comfort with the prospect.

3. To understand the requirement of a prospect and to frame that requirement into specifics.

4. Work with BA to document and break the requirement into modules and features.

5. Work with the tech team to gather solution approach and estimation.

6. To consult the prospect on the solution approach.

7. To work with BA to prepare proposal and scope document.

8. To work on contract documents and initiate projects.

9. Develop a growth strategy focused both on new business generation and customer satisfaction

10. Conduct research to identify new markets and customer needs

11. Promote the company’s products/services, addressing or predicting clients’ objectives

12. Keep records of sales, revenue, invoices, etc.

13. Provide trustworthy feedback and after-sales support

14. Build long-term relationships with new and existing customers

Desired Candidate Profile

1. Should have a keen interest in IT products and services.

2. Should understand the IT industry and current trends and practices.

3. Should be a thought leader to provide informed and useful suggestions to prospects.

4. Should be able to comprehend a vague requirement and frame it into a quantified requirement.

5. Should have very good negotiation skills to negotiate not only on price but also on ideas, suggestions, and rebuttals.

6. Should have excellent communication skills.

7. Should have good general knowledge to connect with prospects and establish connections.

8. Should be highly driven by targets.

Skills and requirements

• Experience analyzing complex and varied data in a commercial or academic setting.
• Desire to solve new and complex problems every day.
• Excellent ability to communicate scientific results to both technical and non-technical team members.

Desirable

• A degree in a numerically focused discipline such as, Maths, Physics, Chemistry, Engineering or Biological Sciences..
• Hands on experience on Python, Pyspark, SQL
• Hands on experience on building End to End Data Pipelines.
• Hands on Experience on Azure Data Factory, Azure Data Bricks, Data Lake - added advantage
• Hands on Experience in building data pipelines.
• Experience with Bigdata Tools, Hadoop, Hive, Sqoop, Spark, SparkSQL
• Experience with SQL or NoSQL databases for the purposes of data retrieval and management.
• Experience in data warehousing and business intelligence tools, techniques and technology, as well as experience in diving deep on data analysis or technical issues to come up with effective solutions.
• BS degree in math, statistics, computer science or equivalent technical field.
• Experience in data mining structured and unstructured data (SQL, ETL, data warehouse, Machine Learning etc.) in a business environment with large-scale, complex data sets.
• Proven ability to look at solutions in unconventional ways. Sees opportunities to innovate and can lead the way.
• Willing to learn and work on Data Science, ML, AI.

Operations Executive:

• Operations are at the heart of CupShup as we take pride in having a solid network of corporates and associates across the country. Think you’ve got it in you to manage a bunch of chai-crazed co-workers and elite corporates?

The work as an Operations Executive at CupShup involves:

• To plan, manage and execute marketing campaigns in the City.
• Working closely with the City Manager and keeping him/her updated about the proceedings of the campaign and other nitty-gritties.
• Unlocking new partnerships and business by working with the Operations Team and the City Head.
• Optimizing the over-all operational efficiency and being accountable towards the Profit and Loss of the organization.
• Delegation of work along with monitoring and tracking the work of Delivery Team and Operating System.
•  

Skills required as an Operations Executive:

• Minimum experience of 1-2 years with enough knowledge about the know-hows of Operations.
• Good idea of General Management that involves in-house work along with professional collaborations.
• Command over sales and marketing to assist the Team whenever, and wherever required.
• Team Management abilities that involve versatility and flexibility in order to get the work done.
• A hunger for personal growth and over-all development will definitely help you fair well and keep up with the ever-evolving changes of this medium of marketing.

Also, along with this you need to make sure that our Office never runs out of chaispiration—the secret potion that gets our Team working well.

We are looking for young enthusiastic candidates who have knowledge on development in PHP & MySQL. Requirements are specified in the following points.

• Selected Candidate needs to work as a sole developer / work with other developers depending on the project.
• Selected Candidate needs to handle live projects from day 1.
• Some of our projects include Travel Portal, Airline Booking System, Hotel Booking system, eCommerce Portal etc. We prefer candidates with knowledge in these fields.