Marketing Intern

Job Overview

We’re looking for enthusiastic Full Stack Development Interns who are excited to build real-world experience in web development and design. This internship, lasting 1 to 6 months (based on your availability), provides the opportunity to work on real life projects, learn modern web development practices, and develop skills under the guidance of experienced developers.

Responsibilities

• Assist in building and redesigning websites from scratch, ensuring mobile-friendly and user-centric designs.
• Collaborate with the design and development teams to optimize websites for performance, scalability, and SEO.
• Create wireframes and sitemaps to support project planning and improve user experience (UX) design.
• Develop responsive and interactive front-end user interfaces (UI) and assist in back-end tasks for smooth website functionality.
• Participate in project brainstorming sessions to support our development strategies.
• Contribute to troubleshooting, debugging, and testing processes to maintain high-quality standards.
• Follow best practices in clean coding, version control, and web design standards.

Requirements

• A PC or laptop with a stable internet connection.
• Basic understanding of HTML, CSS, and JavaScript is a plus but not mandatory.
• Strong problem-solving skills, attention to detail, and a proactive attitude.
• Comfortable working in a remote environment with an eagerness to learn and adapt.

Benefits

• Hands-on experience in web development with exposure to industry-standard tools and frameworks.
• Mentorship from experienced web developers to support your learning journey.
• Flexible internship duration, from 1 to 6 months, tailored to your goals and availability.
• Potential for a paid stipend based on performance, duration, and project contributions.
• Opportunity to work remotely in a supportive, globally-focused team environment.
• Internship Certificate
• Letter of Recommendation
• Performance-Based Stipend
• Part-time work from home (2-3 hours per day)
• 5 days a week, fully flexible shift

A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 

Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.

Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects.
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Mandatory Requirements:

• Salesforce Platform Builder I Certification (Mandatory)
• Strong analytical and problem-solving skills
• Strong coding skills in Apex and related technologies
• Experience working in B2B Salesforce environments

Technical Skills Required:

• Expertise in Salesforce architecture and solution design
• Hands-on experience in:
• Apex (Classes, Triggers, Test Classes)
• Visualforce
• Lightning Components (LWC/Aura – if applicable)
• JavaScript
• SOQL/SOSL
• Experience with Integration Technologies:
• Platform Events
• Connected Apps
• Mobile SDK
• SSO, OAuth
• SOAP / REST APIs
• SOA-based integrations
• Experience in Release Management and Migration Tools
• Supporting application rollouts and ensuring adherence to core Salesforce models and governance

Job Description: Customer Success Manager- APAC

Role Details

Position: Customer Success Manger

Location: Bangalore

Shift timings : 10am- 7pm IST

About SCRUT Automation

Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.

Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.

Overview of the Job Profile

Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.

Responsibilities

● Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency.

● Onboard customers with Integration support and drive adoption of the product.

● Represent the voice of the customer and influence the product development roadmap.

● Empathise with every aspect of the customer experience, putting customer's needs first.

● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk.

● Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability.

● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR).

Requirements

● Bachelor's degree in Business, Operations Management or a related field.

● Have 2-5 years of experience in Customer Success or Account Management at a SaaS company.

● Have experience in the cybersecurity or compliance industry.

● Have clear and thoughtful communication skills, with a strong critical thinking ability.

● Problem-solving ability and customer-centric outlook.

● Be comfortable with talking through technical concepts with a technical audience.

● Have a keen ability to multitask.

● Have an outstanding work ethic and know when/how to ask for help when you need it.

Why should this job excite you?

● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India.

● A high-performing action-oriented team.

● Immense exposure to the founders and the leadership.

● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas.

● The competitive compensation package, benefits, and employee-friendly work culture.

Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.

A good experience backend developer. Candidate should possess all the necessary skills. The company will support him to mentor further

Roles & Responsibilities:-

• Discuss training plans with customers to build custom courses to suit their needs.
• Maintain records of training activities, participant progress, and program effectiveness.
• Develop programs and processes that provide a service to industry, business, students, and/or other external/internal clients.
• Serve as technical assistant or point of contact with customer until 'go live' date and hand-off to support.
• Update course documentation as needed to ensure timeliness and relevance.
• Has a mix of being a technical instructor, a solution architect, and an evangelist.
• Coordination of training schedules to ensure the most efficient use of resources.
• Work in tandem with peers in technical training to develop best in class training department across all areas of training.
• Responsible for lectures, demonstration, discussion, and related instructional delivery methods.
• Deliver standard and customized training based on field needs and the delivery of new product and technology training in support of field readiness.
• Help to create, test, and review new and existing courseware.
• Build relationships with OCI product development teams to understand roadmaps and plan for content updates or new training offerings.
• Keep informed of and maintain proficiency with all company products.
• Coordinate logistics for instruction events, including scheduling classes reserving classrooms, travel arrangements and preparing workstations.

Skills

• Teaching
• Adaptability
• Public speaking
• Active listening
• Communication

Solution Architect

10+ years of experience in leading solution architecture & technical development. A bachelor's degree in Computer Science, Engineering, or a comparable field from an accredited institution.

Key Responsibilities

• Enable customer to realize their stated IT vision and strategy

• Lead development of solution architecture and design across a set of applications or an application/product family within an enterprise

• Provide guidance/consultancy for the execution and delivery of project from a solutioning and technology perspective

• Provide a strategic solutioning perspective to a project/engagement

• Demonstrate strong leadership skills and astuteness

• Design and Architect end to end solutions content that characterizes what products or services are being proposed and how these services will be delivered

• Estimate for Project or Program Management and or technical effort to drive scope and produce deliverables

Required Knowledge and Skills

• Deep understanding of the Software development, mobile development, application support, cloud, mobility and infra services.

• Should be proficient with the languages, tools, and frameworks core to software development, mobility iOS or Android development

• Demonstrate very strong skills in documenting architecture and preparing technical papers to explain architectural motivations/strategy or rationale

• Create technology focused roadmap for a set of projects within a program

• Must have an understanding of various Architectures and frameworks

• Produce estimates for the whole program using estimation methodologies and customizations appropriate to the program

• Work closely with project/program manager and advise on execution methodology/strategy, timelines, resources and project commercials

• Excellent interpersonal and communication skills

• Experience in agile methodologies and best practices