Product Manager - Ecommerce
at Well-funded Construction Tech Start-Up by a renowned group
Role and Responsibilities :-
- Manage the development, launch of new features and growth of the eCommerce site
- Understanding the different products and features as per the domain.
- Design the product road map.
- Ensure all content and consumer journeys are optimised for user experience and deliver the best experience across mobile, tablet and desktop
- Develop and lead relationships with internal and external third parties (i.e., finance, logistics, supply chain) to ensure that the E-comm proposition works flawless end-to-end for the consumer
- Responsible for innovating and creating the next generation of growth opportunities and programmes to further accelerate ecommerce revenue growth
- Work collaboratively with engineering and design to translate product specifications into designs that can be implemented and tested to find the best performing solutions
- Ongoing optimisation of customer journeys to drive transactions, with a laser focus on the mobile/web experience
- Develop and continually enhance a launch process "check-list".
E-Commerce Product Manager must have :-
- Strong Product Management experience from any industry or sector, such as; eCommerce, Retail, FMCG, Retail, Tech, Start-ups, Travel, Media, Fintech, Insurance etc.
- Experience of subscription and eCommerce businesses is a significant plus.
- Start-up experience (as founder/early employee) a significant plus
- Owned and managed extensive cross-functional teams
- Experience communicating technical questions and problems for stakeholders outside engineering and product
Shubham Vishwakarma
Full Stack Developer - Averlon
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Your Impact:
• Interact clearly with clients and the on-shore and off-shore project teams
• Regular involvement in thought leadership Best Practices development
• Facilitate end to end project design & development while working closely with global client
Your Skills & Experience:
• 4 to 14 years of development experience in SFDC
• Excellent hands-on experience in Salesforce application development including VF, Apex Triggers, Asynchronous Apex
• Deep knowledge of Lightning framework
• Expertise in Business Requirement gathering, Analysis & conceptualizing high-level architectural framework & design
• Experience working with Sales or Service cloud, Community Cloud, Marketing Cloud
• Conceptualize end to end integration projects & knowledge of authentication mechanism
• Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration
• Working knowledge on continuous integration, working with repositories (e.g. Git)
• Should have experience to design the data flow and work with any ETL or dataloader
• Excellent experience in designing and architecting large scale applications
• Thorough understanding of Solution architecting & Estimation process
• Excellent consulting skills, oral and written communication, presentation, and analytical skills
Set Yourself Apart With:
• Salesforce Certifications
• Knowledge of Heroku, Angular.js and Salesforce Einstein, Salesforce CPQ, CloudCraze B2B
• Incident and problem management skills
• Ability to provide necessary coaching to bring juniors up to speed on the technology
• Exceptional written skill for solution documentation creation for both technical and non-technical material
• Background in force.com platform and deployment experience in an outsourced service environment
• Articulation skills & Good team player
• Self-starter and self-learner with keen interest to grow
• Process orientation and the ability to define and setup processes
• Mentoring team members
Benefits of Working Here:
• Gender Neutral Policy
• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well being
What will you be doing at Enalo?
- Understand the problem statement and derive potential product solutions.
- Conduct market research, competitor analysis and user research.
- Collaborate with multiple teams to take the product forward.
- Participate in product strategy, build a roadmap and execute to bring products to life.
- Manage product requirement definition and feature identification for future initiatives, including documentation of prioritized feature sets and use cases.
- Lead the development and QA teams at the appropriate times to realise the goals of the product.
- Own scrum and all the related activities like sprint planning, and release.
- Create user stories and use cases for product features.
- Look for roadblocks and mitigate risks.
- Organize daily stand-ups, brainstorming and review sessions.
- Maintain backlogs and prioritize them effectively.
- Experience the product as an end-user and identify gaps to make the product better. And ensure users can see the value of the product!
- Craft product presentations and do demos.
- Define product metrics and speak through data.
- Be a driving force in assembling the resources necessary to ship high-impact products and features, and facilitate communication throughout the development process.
- Work with the release process and support teams to ensure that the product is released successfully and any issues in production are resolved quickly.
- Measure and analyse the success of a product or feature using internal tools as well as tools like Google Analytics
- Efficiently manage agile development of the product.
- Contribute to the product's 'Go To Market' Strategy.
Skills required :
- Strong familiarity with product development, user flows and UI experience.
- Proven ability to successfully manage all phases of the product development lifecycle.
- Expertise with web/mobile analytic tools.
- Excellent organizational, statistical, strategic thinking, problem-solving, analytical, written and oral presentation and communication skills.
- Strong understanding of agile management (Scrum).
- Ability to break the ground through research and data analysis.
- Good collaboration, design thinking and presentation skills.
- Affinity to marketing.
- Preferred experience in product development as an engineer
- Preferred experience in a product company
- Experience in building or working with an early-stage tech product startup would be a plus.
- Excellent organizational, statistical, strategic thinking, problem-solving, analytical, written and oral presentation and communication skills.
- Experience in B2B SaaS/Payments will be added advantage.
Company: MyOperator
Location: Noida Sector 2
About Us:
MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.
Role Overview:
As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.
Requirements
Key Responsibilities:
Strategic Development and Execution:
Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.
Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.
Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.
Team Leadership and Management:
Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.
Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.
Customer Satisfaction and Retention:
Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.
Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.
Operational Excellence:
Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.
Utilize data-driven insights to track progress towards success goals and inform decision-making.
Cross-Departmental Collaboration:
Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.
Share customer insights and feedback to drive product improvements and refine marketing strategies.
Recruitment and Training:
Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.
Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.
Requirements:
Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.
Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.
Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.
Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.
Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.
Why Join Us:
At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.
Apply Now:
If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!
Laravel
PHP
CodeIgniterSound knowledge of database designing and application architecture planning for Core PHP projects.
Expertise in PHP, MVC Frameworks, and good technology exposure of Codeigniter Opencart or any cms added advantage.
Flutter
Git1. Design and Build sophisticated and highly salable apps using Flutter.
2. Translate and Build the designs into high quality responsive UI code.
3. Write efficient queries for core Data.
4. Use of Model-View-Controller (MVC) and Model-View-ViewModel-Controller (MVVM) architecture and developing maintainable, testable and functional software that meets product requirements.
5. Resolve any problems existing in the system and suggest and add new features in the complete system.
6. Follow the best practices while developing the app.
7. Use CI/CD for smooth deployment.
8. Document the project and code efficiently.
9. Manage the code and project on Git in order to keep in sync with other team members and managers.
10. Suggest new features and/or enhancements.
11. Maintaining software through product life cycle including design, development, verification and bug fixes.
12. Write tests for the App.
13. Knowledge of different state management libraries like BloC, GetX, Provider will be a plus point
NodeJS (Node.js)
MongoDB
Express
.NET- Application Developer -API
- Experience: 2-5 years
- Experience in Design, build and configure applications to meet business process and application requirements using AZURE API development.
- Design, Build, Test and deploy the APIs using Microsoft Azure.
- Needs to support and handle the production APIs.
- Should have knowledge in Design Patterns.
Spring Boot
Java1. Be hands-on and ship good quality code Fast
2. Understand business and product requirements and brainstorm the technology solutions
3. Take responsibility for the individual modules development, maintenance, deployment
4. Understand existing code, maintain and improve it.
Qualifications -
1. 1+ years of Hands on experience in Core Java,Spring Boot, Spring MVC, Hibernate, Play etc
2. Hands on experience in SQL and NoSQL databases like Postgres, MongoDB, ElasticSearch, Redis
3. Knowledge of software development models like RAD and Agile
4. Quick Learner
- Setting up cross functional teams that do Product and Packaging Development, Literature search/Monograph generation, Consumer and Clinical Validation, Regulatory support
- Establishing feasibility and Manufacturing Scale up/ Commercialization on Project/product basis and over see their management
- Locating new Ingredients (both actives/formulation agents) that can add value to the innovations and build USP for the product.
- Challenging the team to understand and pick ideas form Traditional knowledge (both ingredients/Recipes/Processes) and adopting them in new products.
- Driving the Innovation Strategy for the company
- Driving value improvement programs in the company to optimize cost and benefits.
- Looking at partnerships with external eco system to accelerate innovation plans including getting them to do NPD and provide lead products.
- Training and capability building of the team
- Setting up of a need based Formulation development R&D infrastructure and Facility for the company to initiate in-house R&D
- Developing and implementing a robust QA for 3P suppliers and implement them same.
What you need to have:
- 7-15 years of R&D Experience in Naturals, Ayurveda, Personal Care at a Group/Team Leader or Head level.
- Fully operational on R&D and Product development related activities.
- Good knowledge of International (specifically US) and Indian regulations
Java
C++
Python
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Full Stack Developer - Averlon