Product Manager - Ecommerce

About HighLevel

Founded in 2018, HighLevel LLC (www.gohighlevel.com) is a two-tier B2B SaaS Platform focused on Marketing Agencies. We aspire to be a one-stop solution for marketing agencies. We enable agencies to serve their clients with ease using the best cutting-edge tools in the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call centre / Sales agencies, and freelancers. We operate across niches like real estate, dental & medical, local businesses, e-commerce, professional services, and field services. 

Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, Omni-box communications, social media, invoicing & payments to name a few. We currently service over 51,000+ agencies and 400,000+ small & medium businesses with a 900+ strong team that works remotely across 20+ nations. We encourage you to check out our YouTube channel to learn more about our platform

https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g 

About the role

HighLevel Inc is actively seeking a dynamic Product Manager to spearhead Support operations and AI products within our team. In this influential role, you'll be at the forefront, identifying opportunities, conducting proof of concepts, shaping user experiences, and crafting innovative solutions. 

Collaborating closely with diverse teams, including engineers, marketers, support agents, and customer success, you will play a pivotal role in defining, prioritizing, and bringing to fruition groundbreaking solutions. Your efforts will not only contribute to keeping HighLevel's support costs in check but also ensure utmost customer satisfaction.

As the Product Manager for Support AI, your key objectives are to:

• Leverage AI/ML methodologies to intelligently respond to customer support queries.
• Facilitate the support team by addressing product and technical requirements
• Identify and implement effective strategies and processes to:
• Improve the accuracy of the AI responses to suit the user inquiries
• Reduce escalations to human support agent
• Establish a robust knowledge base for the platform
• Productize the support AI bot to be deployed for our parent accounts

This role offers a unique opportunity to drive innovation, optimize support operations, and enhance customer interactions through the strategic application of AI. Join us at HighLevel Inc. and be a vital part of reshaping the future of our support landscape.

Type - Full Time (Remote in India)

Your roles & responsibilities:

Strategy & Vision:

• Establish the strategic direction and vision for the product features.
• Make informed decisions about product roadmaps based on market trends, customer needs, and competitive landscape.

Product Planning and Roadmap:

• Collaborate with stakeholders to identify and prioritize requirements and feature enhancements.
• Collaborate with the support team to identify their needs and current challenges, which would feed forward into the Product planning process.
• Develop and maintain a detailed product roadmap for Support AI, aligning it with the company's overall product strategy and goals.

Requirements Definition:

• Conduct user research, interviews, and data analysis to gather insights and identify pain points.
• Translate user needs into clear and actionable product requirements, user stories, and acceptance criteria.

Product Development and Launch:

• Collaborate with engineering, design, and support teams to ensure timely and high-quality product delivery.
• Plan and execute product launches, including creating go-to-market strategies, coordinating marketing efforts, and driving user adoption and engagement.

Stakeholder Communication:

• Communicate product plans, progress, and updates to internal teams and stakeholders, including executives.
• Act as a subject matter expert on Support AI and Best Practices, providing guidance and support to internal teams and external customers.

Performance Monitoring and Analysis:

• Define and track key product metrics to evaluate product performance and drive data-driven decision-making.
• Monitor user feedback and conduct a competitive analysis to identify areas for improvement and address pain points.

What we’re looking for;

1. Domain Knowledge: Strong understanding of AI, Knowledge Base & SaaS concepts, technologies, and market trends.
2. Analytical Skills: Excellent analytical and problem-solving skills. Ability to use data and metrics to drive product decisions and measure product success.
3. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.
4. Leadership and Collaboration: Strong leadership skills to drive the product vision, influence cross-functional teams, and work collaboratively in a fast-paced, agile environment.
5. User-Centric Mindset: Deep empathy for users and a strong passion for delivering exceptional user experiences.
6. Business Acumen: Understanding business models, market dynamics, and competitive landscape. Ability to align product decisions with business goals and drive product success.

Experience;

• Minimum 3+ years as a Product Manager, with a strong preference for AI, Support & SaaS experience.
• Bachelor's degree in computer science, engineering, business, or a related discipline.
• Familiarity with leading AI technologies and how SaaS support works

Why should you join us?

At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our

unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritize the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.

Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.

Responsibilities:

• Assist in market research and competitive analysis to identify trends and opportunities.
• Work closely with product managers to document requirements and user stories.
• Contribute to the development and maintenance of product roadmaps and project timelines.
• Support user testing and feedback collection for new features or products.
• Assist in the creation of product documentation and training materials.
• Collaborate with design and engineering teams to ensure alignment with product goals.
• Participate in team meetings, brainstorming sessions, and other collaborative activities.
• Stay informed about industry trends and emerging technologies.

Qualifications:

• Currently pursuing a degree in Business, Computer Science, or a related field.
• Strong interest in product management, technology, and the software development lifecycle.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Eagerness to learn and take on new challenges.

• Drive the execution of all product lifecycle processes for the growth of Factory Acquisition product, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Identify, Plan and execute side Product Hacks to speedup Factory Acquisitions
• Assess current competitor offerings, seeking opportunities for differentiation
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Build product flows for seamless factory onboarding at scale
• Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
• Drive the Factory CAC Metric
• Implement, and maintain production timelines across multiple departments
• Appraise new product ideas and strategize appropriate to-market plans

We are looking for an enthusiastic product management intern who can turn ideas into reality and lead our product development cycle.

1. Product design and development skills

• Feature prioritization
• User research
• Visual design
• Wireframing Prototyping
• Market research
• Database designing
• User testing.

2. Marketing skills

• Drafting marketing plans
• Growth hacking A/B testing
• Landing page creation(HTML)
• Content creation
• Understanding Google Analytics
• Google Ads.

3. Design skills

• Paper prototyping

• Figma(optional).

1. Define our Product roadmap, planning, prioritization, tracking, and stake-holders dependency management.
2. Work closely with product designers and developers and ensure functional requirements including edge cases are all captured and designs are all approved by all stakeholders.
3. Authoring different test scenarios for user stories and functional testing of the same.

4. Define metrics, objects that are aligned with business goals and measure feature/release specific success.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.
3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.

• Developing and refining prioritized product needs based on insights from market research, competitive analysis, customer engagement, business needs and collaboration with subject matter experts
• Owning the successful delivery of your roadmap and co-owning the success of the overall products
• Effectively identifying and managing cross-team dependencies
• Building effective relationships that matter with engineering, design, QA and a variety of cross-functional stakeholders
• Developing communications material, value propositions, and high-level strategic justification to help explain the why of your product both internally and externally
• Developing relationships with customers and prospects, gathering and understanding customer feedback on existing products and products in development
• Communicating the vision of the product, value proposition and releasing goals to the cross-functional team as part of the release planning process

Desired Candidate Profile

• Bachelor’s degree
• 2 Years of product management experience, including cloud/SaaS product
• Preferably 5 Years of product management experience, including cloud/SaaS product
• Healthcare Experience
• Understanding of the industry, market, and product/service trends affecting the organization’s competitiveness
• Expertise on features and product
• Excellent communication and collaboration skills
• Customer centric mindset
• Ability to lead agile teams effectively
• Ability to use common tools to create mockups, stories, and roadmaps
• Ability to find way to measure and track customer satisfaction effectively throughout the product development    

Job Title: Product Manager

Location: Remote, Anywhere in India

Remote: Yes

Travel: No

About Us:

Frolick, Inc. is a community food delivery platform for healthy, delicious lunches from Michelin-star chef designed menus at an incredible value. We are reimagining weekday lunch. Unlike takeout with us what you see is what you pay: no ancillary fees or tips! We bring together machine learning, food production, last-mile logistics in a unique way to bring a fresh, chef-prepared meal to your office or home for less than the price of traditional takeout.

Backed by a strategic partnership and investment from one of the largest food-tech companies in the world, we are launching in the DC Metro area this fall and in a dozen cities next year.

The Opportunity:

As Product Manager you will be responsible for the product planning, development and execution throughout the Frolick’s lifecycle. This will include: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure KPI and OKR goals are met. 

Your role will be integral in articulating what success looks like by identifying our customer needs and ensuring that the product supports Frolick’s overall strategy and goals while collaborating with a team to turn that vision into action. As an early team member, you will get an unique opportunity to be in the driving seat of a high-growth startup and define its success story.

Your Responsibilities:

• Oversee and own the overall product development and delivery. This includes product's vision, strategy, and roadmap and identify big initiatives Frolick should make to drive user growth and engagement
• Create detailed product business requirements documents, user stories and functional specifications and synthesize key results that define the success of our products
• Incorporate market analysis, customer research and usability findings into requirements
• Collaborate with cross-functional stakeholders to understand goals and pain points, gather requirements and understand internal workflows in order to design the ideal experience
• Develop go-to-market strategies to drive awareness, education and selling partner adoption
• Establish metrics and key indicators that provide product insights based on performance, historical data and post-mortem analysis
• Identify new strategic product opportunities that will help us stay fresh and deliver on those opportunities
• Embody a “can do” and growth mindset, from experimentation and tinkering to constantly pushing your data/information analysis ability to better identify key drivers and understanding of what's going on

Requirements / Superpowers:

• 5-7 years of experience with minimum 2 years a product management, preferably some of it in last-mile logistics, or E-commerce
• Proven ability to influence others among a diverse group of leaders, fostering collaboration, and building a culture of excellence]
• Ability to drive metrics and key results to ensure continuous improvement 
• Experience managing multiple projects at once and prioritizing simultaneously
• Experience interpreting data and making recommendations
• Excellent and effective communication skills - whether it’s emails, summaries or decks - that are concise, inspiring, kind, articulate and unambiguous
• Experience working in a high-growth environment, preferably at a tech startup
• You are comfortable with ambiguity and highly entrepreneurial 
• Experience with last-mile food, grocery delivery will make you stand out among applicants
• You have a bias towards execution, a desire to execute, learn and iterate

What we offer:

• Competitive compensation package (including equity component)
• Medical and dental insurance
• A steep learning curve from day zero
• This is a ground floor opportunity. You will be shaping the growth of a business from the beginning. This also means the opportunities for you are limitless
• You will get to build something you are proud of, alongside a set of colleagues who are passionate, committed and are driven by a shared vision
• A transparent company culture with flat hierarchies, an environment to openly, frequently and respectfully challenge each other
• And, tons of great food!!

We are an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. 

We embrace and celebrate diversity. We believe diversity makes us stronger and are committed to creating an inclusive environment for all employees.

The product manager will create new and interesting products and features for our B2B users, and will work with the best minds in the industry. The role will give you an opportunity to work with a cross-functional team from Business, Product and Design.

We are looking for someone who can:

- Develop and implement product strategies consistent with company vision

- Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products

- Work with senior management to create product plans and roadmaps

- Lead product managers and coordinate cross-functional teams

- Produce and review product requirements documents (PRD)

- Ensure products and releases are launched correctly and on schedule

- Make creative recommendations to expand product base and vision

- Suggest ways to track product use and impact on end users

An ideal candidate will have:

- 4-7 years of work experience as a product manager, preferably in a start-up

- Proven experience as a Product Manager or similar role

- Experience in product lifecycle management

- Familiarity with Agile framework

- Excellent problem-solving skills

- The ability to own end-to-end responsibility
- A "Will Do" attitude


We have:

- A team of aces, from top-tier schools and start-ups, to work with
- A fast-paced, data-driven, and fun work environment
- A huge appetite for new, disruptive, creative, and implementable ideas
- An open work culture

We offer:

- Competitive salary
- Great working environment, opportunity to work directly with the founders on very exciting real-life problems.
- Opportunity to grow really fast.
- Opportunity to hire a team & mentor them in the future.
- ESOPs

If this is something that interests you, let's talk.