Quality Analyst

Job Title: Customer Support Quality analyst

Location: Bangalore, Koramangala (walkin interview)

Job Type: Full-time

Reports To: Quality Lead

Experience: Minimum 2 to 3 years as a Quality

Analyst in a customer service environment

QA engineers don't apply!!

As a Quality Analyst, you will audit customer interactions across voice, chat and ticketing, email channels,

identify what is going wrong and why, and convert those findings into feedback and coaching that

measurably improves agent performance. The role carries end-to-end ownership of the quality cycle —

auditing against defined parameters, marking critical errors accurately, delivering structured feedback,

participating in calibration, identifying training needs and publishing quality reporting. You will work closely

with the Training team and with Operations, so findings translate into action on the floor rather than sitting

in a report.

Bachelor's degree or equivalent.

• Minimum 2 to 3 years of experience as a Quality Analyst in a customer service, customer support or

contact centre environment.

• Hands-on experience auditing interactions across at least one of voice, chat or ticketing, with exposure

to more than one channel preferred.

• Working knowledge of quality management or audit tools, and the ability to pick up a new platform

quickly.

• Sound understanding of quality parameters, critical error frameworks and audit governance.

• Practical experience of feedback mechanisms and coaching models, with a track record of feedback

that changed agent behaviour.Experience of participating in calibration and maintaining scoring consistency.

• Strong analytical skills and working Excel — pivot tables, lookups and comfort handling large audit data

sets.

• Excellent written and verbal communication, with the ability to write observations a third party can act

on without further explanation.

• Objectivity and the confidence to hold a position in a performance conversation, balanced with

empathy towards agents.

• Ability to manage multiple priorities and meet audit and reporting deadlines consistently.

We are looking for a detail-oriented QA Manual Engineer to join our growing team. In this role, you will play a key part in ensuring the quality and reliability of our products by designing and executing test strategies across the full development lifecycle.

You will collaborate closely with developers, product teams, and stakeholders to deliver high-quality software solutions within the insurance domain.

Responsibilities:

• Develop and own a clear QA strategy aligned with product and business goals
• Plan, prioritize, and coordinate testing activities across projects
• Design and execute detailed test plans, test cases, and test scenarios
• Perform thorough regression testing to ensure stability after bug fixes
• Identify, document, and track bugs, ensuring timely resolution before release
• Collaborate with developers to improve product quality and ensure QA alignment
• Conduct integration and end-to-end testing across systems
• Triage incoming bugs and incidents, troubleshooting issues as needed
• Support Agile processes and actively participate in sprint activities
• Provide feedback and suggestions to continuously improve QA processes

Requirements:

• Proven experience in manual testing and a solid understanding of QA methodologies
• Working knowledge of the software development lifecycle (SDLC)
• Experience with tools such as Jira (or similar bug tracking and test management tools)
• Good English communication skills (written and spoken)
• Strong analytical mindset and attention to detail
• Ability to collaborate effectively within cross-functional teams
• Proactive attitude with a willingness to learn and grow

Nice to Have:

• Experience writing integration or end-to-end test scenarios
• Exposure to Agile/Scrum environments
• Interest in or basic understanding of the insurance domain

Why Join Us

• Opportunity to grow within a fast-evolving InsureTech environment
• Work on impactful products used by global clients
• Collaborative and supportive team culture focused on learning and development
• Exposure to modern tools, processes, and international projects
• Flexible hybrid work model

Role Impact:

Ensure product quality and stability before release

Improve user experience through proactive testing and feedback

Contribute to building reliable, scalable insurance software solutions

Job Description:

As a QA Associate at Binocs, you will play a pivotal role in ensuring the highest quality standards for our software products. With a direct reporting line to the QA Lead, you will be involved in designing, implementing, and executing test plans to identify software issues. This role is ideal for someone with a strong technical background in engineering, experience in fintech or finance software companies, and a passion for quality assurance and detail-oriented testing.

Key Responsibilities:

• Test Plan Development: Create comprehensive and well-structured test plans and test cases based on product specifications.
• Quality Assurance: Execute test cases (manual or automated) and analyze results to ensure software quality.
• Issue Documentation: Document and track bugs, as well as collaborate with the development team to ensure timely resolution.
• Process Improvement: Identify, recommend, and implement improvements in testing processes to enhance efficiency and quality.
• Software Validation: Validate that product features meet requirement specifications and are free of defects.
• Cross-functional Collaboration: Work closely with the product management and development teams to understand product vision and deliver software that aligns with customer and market needs.

Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or related field.
• 2+ years of experience in quality assurance, preferably within fintech or finance software companies.
• Familiarity with software QA methodologies, tools, and processes.
• Experience in writing clear, concise, and comprehensive test plans and test cases.
• Hands-on experience with both white box and black box testing.
• Strong knowledge of software QA metrics, including bug tracking and reporting tools.
• Excellent analytical skills and attention to detail.
• Effective communication skills and the ability to work in a fast-paced environment.

Benefits:

Joining Binocs means being part of a passionate team dedicated to transforming the loan management landscape. We offer a dynamic, innovative environment where your work directly contributes to our vision of efficient, transparent, and data-driven loan management. Our competitive compensation package, including equity, reflects our commitment to attracting and retaining top talent.

About Us:

Binocs.co empowers institutional lenders with next-generation loan management software, streamlining the entire loan lifecycle and facilitating seamless interaction among stakeholders.

Team: Binocs.co is led by a passionate team with extensive experience in financial technology, lending, AI, and software development.

Investors: Our journey is backed by renowned investors who share our vision for transforming the loan management landscape: Beenext, Arkam Ventures, Accel, Saison Capital, Blume Ventures, Premji Invest, and Better Capital.

Job Title: Corporate Quality MIS Analyst – Automotive / Wiring Harness

Location: Goregaon East

Experience: 3–7 Years

Industry: Automotive / Auto Components / Wiring Harness

Role Type: Corporate HO-Based

Job Summary

We are looking for a Corporate Quality MIS Analyst with 3–7 years of experience in the Automotive, Wiring Harness, or Auto Components industry. The candidate will be responsible for consolidating quality data from multiple plants, analysing Quality KPIs, preparing MIS reports and dashboards, and providing management-level insights for quality improvement.

Key Responsibilities

Consolidate plant-wise Quality MIS, KPIs, and performance reports.

Analyse PPM, rejection, rework, FPY, customer complaints, CAPA, and 8D data.

Prepare quality MIS reports, dashboards, trend analysis, and management presentations.

Coordinate with Plant Quality Teams to ensure timely and accurate data submission.

Identify quality trends, deviations, recurring issues, and improvement opportunities.

Maintain standardized Corporate Quality MIS formats, databases, and reporting systems.

Support management reviews with accurate quality data and analytical insights.

Track plant-wise quality performance and highlight gaps against defined targets.

Key Requirements

3–7 years of experience in Quality MIS / Quality Reporting within Automotive, Wiring Harness, or Auto Components.

Strong understanding of Quality KPIs, MIS reporting, and data analysis.

Advanced proficiency in MS Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and dashboards.

Good knowledge of PowerPoint and management presentation preparation.

Knowledge of 7 QC Tools, 8D, CAPA, Root Cause Analysis, PPM, Rejection, Rework, and FPY.

Strong analytical, coordination, communication, and reporting skills.

Experience coordinating with multiple plant/quality teams will be preferred.

Key Responsibilities:

• Process insurance claims accurately as per defined procedures and guidelines.
• Review and investigate claims and take appropriate action based on process requirements.
• Handle customer calls and provide appropriate assistance.
• Ensure compliance with established policies, procedures, quality standards, and audit parameters.
• Meet defined SLA, quality, productivity, and performance targets.
• Maintain accuracy and attention to detail while processing claims.
• Take ownership of assigned tasks and deliverables.
• Coordinate effectively with team members, supervisors, and relevant departments.
• Maintain regular attendance and follow shift schedules and organizational policies.
• Continuously develop process knowledge and improve skills.
• Maintain professional communication and relationships with internal and external stakeholders.

Key Skills:

English Communication | Customer Service | Claims Processing | Attention to Detail | Problem Solving | Teamwork | Process Adherence | Time Management | Quality & SLA Management

Job Title: Corporate Quality MIS Analyst – Automotive / Wiring Harness

Company: Vi-Son Cables Pvt. Ltd.

Location: Mumbai – Corporate Office

Experience: 3–7 Years

Industry: Automotive / Auto Components / Wiring Harness

Job Summary

We are looking for a Quality MIS Analyst with experience in the Automotive, Wiring Harness or Auto Components industry to manage Corporate Quality MIS and reporting. The role will be responsible for consolidating quality data from all plants, analysing KPIs and preparing reports and dashboards for Management.

Key Responsibilities

• Consolidate plant-wise Quality MIS, KPIs and performance reports.
• Analyze PPM, rejection, rework, FPY, customer complaints, CAPA and 8D.
• Prepare MIS reports, dashboards, trend analysis and Management presentations.
• Coordinate with Plant Quality Teams for timely and accurate data.
• Identify quality trends, deviations and improvement areas.
• Maintain standardized Corporate Quality MIS and databases.

Key Requirements

• 3–7 years of experience in Automotive / Wiring Harness / Auto Components Quality.
• Strong knowledge of Quality MIS, Quality KPI reporting and data analysis.
• Proficiency in MS Excel, Pivot Tables, VLOOKUP/XLOOKUP, dashboards and PowerPoint.
• Knowledge of 7 QC Tools, 8D, CAPA and Root Cause Analysis.
• Strong analytical, coordination and communication skills.

Position: Test Engineer

Company : Mayura Consultancy Services

Experience: 2 to 4 yrs

Location : Bangalore

Work Location: Work From Home(WFH)

Apply : Please apply using the URL below Once you complete the application form, we will review your profile and get back to you.

Website :

https://www.mayuraconsultancy.com/careers/test-engineer-opening-mcs?r=jlp

MCS is seeking a meticulous and detail-oriented experienced Test Engineer with minimum of 2 Years of relevant experience to join our team. As a Test Engineer, you will play a crucial role in ensuring the highest standards of quality and efficiency in our products or services. Your primary responsibility will be to assess and evaluate processes, identify areas for improvement, and develop strategies to enhance quality across all aspects of our organization.

Responsibilities

• Develop and implement quality assurance standards, procedures, and methodologies to ensure consistency and excellence in our products, services, or processes.
• Conduct comprehensive evaluations and audits of products, services, or processes to identify deviations, defects, or areas of improvement.
• Maintain detailed records of quality assessments, findings, and recommendations.
• Create and update quality documentation, including standard operating procedures.
• Investigate the root causes of quality issues and collaborate with relevant teams to implement corrective and preventive actions.
• Provide guidance and training to teams and employees on quality standards, best practices, and continuous improvement methodologies.
• Establish feedback mechanisms and channels for employees and customers to report quality-related concerns or suggestions for improvement.
• Prepare and deliver regular reports on quality performance, highlighting areas of success and areas requiring attention.
• Ensure that our processes and products adhere to relevant industry standards, regulations, and compliance requirements
• Drive a culture of continuous improvement by identifying opportunities to streamline processes and enhance quality.

Qualifications:

• Bachelor's degree or Master's degree in a relevant field (Quality Management, Business, Engineering, etc.)
• Proven experience of 1-2 years as a Test Engineer.
• Strong analytical and problem-solving skills.
• Proficiency in quality management tools and methodologies (e.g., Six Sigma, Lean, ISO standards).
• Excellent communication skills.
• Attention to detail and a commitment to precision.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with quality management software and tools.

If you have a keen eye for detail, a passion for process improvement, and the ability to drive positive change, we invite you to apply. This role offers the opportunity to make a significant impact on our organization's quality standards and contribute to our ongoing success. Apply today to be a part of our quality-driven team!

Job description:

Role Overview

We are hiring an Insurance Process Executive with 1–4 years of experience in insurance operations or back-office processing. The selected candidate will be responsible for managing end-to-end insurance processes including new business, renewals, endorsements, and claims support, while ensuring high accuracy and compliance with Australian insurance standards.

This role offers excellent exposure to international insurance processes and structured careergrowth opportunities.

Key Responsibilities

• New Business: Process new insurance policies, quotations, and compliance.
• Renewals: Handle renewal processing, prepare renewal schedules, and coordinate policy updates.
• Claims Support: Assist in claim lodgement, documentation collection, and follow-ups with relevant stakeholders.
• Endorsements: Manage policy modifications, updates, and mid-term changes.
• Compliance & Audit: Ensure accuracy of data entry and adherence to compliance and regulatory requirements as per Australian standards.
• Client Support: Respond to client queries, provide updates, and maintain professional communication with internal and external teams.
• Maintain proper records and documentation using internal systems and tools. Skills Required
• Strong communication skills (written and verbal).
• Good logical thinking and analytical ability.
• Strong attention to detail and accuracy in data handling.
• Proficiency in software tools such as Zoho CRM, MS Excel, Outlook, SharePoint, etc.
• Ability to work under deadlines and manage multiple tasks efficiently.
• Quick learner with adaptability to new processes and systems.

Eligibility Criteria

• 1–4 years of experience in insurance operations (with good knowledge of insurance class / transport insurance / Business Insurance), process executive roles, or back office support.
• Candidates with experience in the Australian insurance domain will be preferred.
• Commerce/Finance/Business background

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

The EDI QA Analyst works closely with external vendors during implementations to communicate testing expectations, coordinate validation activities, and address vendor feedback. Operating in a production-adjacent environment, the role ensures data accuracy, file integrity, and carrier readiness through structured test planning, test data preparation, scenario validation, defect identification and classification, and thorough documentation within the carrier file/EDI delivery lifecycle.

In addition, the analyst collaborates cross-functionally with requirements, development, and implementation teams to develop comprehensive test plans, manage testing activities, and work through ticketing queues to ensure timely and high-quality file delivery.

Post-production, the EDI QA Analyst is responsible for ongoing monitoring, review, and resolution of carrier error reports, while identifying trends and opportunities for continuous process improvement.

Key Responsibilities and Duties

Carrier/Vendor File Validation

•     Validate outbound carrier/vendor files (ANSI/HIPAA 834 and related formats) for structural integrity, format compliance, eligibility accuracy, and carrier-specific requirements before transmission.

•     Collaborate with external carriers/vendors and internal teams, including development and operations, to validate file behavior and resolve discrepancies.

Scenario-Based Testing

•     Develop and execute structured test scenarios covering eligibility rules, enrollment transactions, life events, and carrier-specific behaviors across internal and external testing phases.

End-to-End Data Reconciliation

•     Trace and reconcile data from upstream systems through platform outputs to final vendor files using SQL, reports, and control totals to ensure data integrity.

•     Test Planning & Requirements Traceability

o  Translate carrier/vendor and business requirements into structured test plans, reusable test cases, and traceable validation scenarios aligned to standardized templates.

•     Test Data Preparation

o  Identify, prepare, and manage representative test populations across systems and reporting environments to support validation cycles.

•     Defect Identification & Routing

o  Analyze validation results, classify defects (requirements, configuration, data, system issues), and manage QA tickets through defined workflows, ensuring proper routing, status tracking, ownership, and timely closure.

•     Documentation & Continuous Improvement

o  Provide regular status updates on QA progress, risks, and dependencies aligned to timelines and release schedules.

o  Maintain QA documentation (test plans, validation evidence, file layouts, queries, defect patterns) while building reusable test assets, vendor test plan libraries, and supporting future automation initiatives.

o  Help establish and maintain a vendor test plan library in support of all vendor relationships.

o  Drive automation and validation improvements.

•     Production Monitoring & Carrier Error Resolution

o  Review carrier acknowledgement and error reports (e.g., 999, rejection reports)

o  Investigate and resolve rejected records.

o  Coordinate corrections and reprocessing.

o  Ensure timely resolution within SLA.

•     Trend Analysis & Continuous Improvement – Post-production

o  Analyze recurring carrier errors and identify patterns.

o  Provide insights into upstream data or configuration issues.

o  Recommend improvements to reduce rework and increase first-pass success.

Required Qualifications

•     Bachelor’s degree in Computer Science or a related technical field (or equivalent experience).

•     Minimum of 2 years of experience in health insurance or Health & Welfare (H&W) benefits administration.

•     Experience working with carrier files, EDI transactions, or HIPAA 834 files in a production or operational environment.

•     Strong understanding of eligibility and enrollment processes, including effective date logic and life event transactions.

•     Hands-on experience with SQL for data validation, reconciliation, and defect analysis.

•     Strong analytical skills with a high level of attention to detail, especially in regulated environments with low tolerance for error.

Preferred Qualifications

•     Familiarity with QA best practices and Quality Management Systems (QMS), including frameworks that ensure consistent compliance with customer and regulatory requirements while driving continuous improvement and efficiency.

•     Experience with EDI testing and carrier integration environments.

•     Exposure to COBRA processes within benefits administration.

•     Experience with test automation and test case management tools.

•     Familiarity with AI-assisted testing or quality engineering practices.

•     Experience in preparing, validating, and analyzing test data across multiple systems.

•     Solid understanding of data models and relational database concepts.

•     Experience using defect tracking and ticketing systems such as JIRA (or similar tools).