Quality Analyst

Customer Support Executive

No.of Requirements: 100

Qualification : Any Graduate

Mode: Work from office

Fresher or 6+months experience

Language: English + Tamil/ Malayalam/ Kannada/ Hindi

English Versant -4 or 5

Shift- 9am to 8pm for females and 9am to 12pm for males

5 days working, 2 rotational week off

- Inbound process

- Voice process

- No sales

- No target

- It's a query resolution process

- Salary: Upto 20k take home + Pf & ESIC

Candidates those who are interested in BPO sector may eligible to apply

• Clarify feature requirements with product team
• Design end to end feature flow
• Write scalable and bug free code
• Take care of test and deployment pipeline
• Maintaining the existing products

• Must have experience with any scripting language (Javascript/NodeJS preferred)
• Experience with API-driven and highly scalable application is a plus
• Good knowledge of non relational DB (MongoDB preferred)
• Good with data structure and algorithms
• Good to have an experience with testing framework and CI/CD pipeline

We are one of the growing edtech company in India with a focus on the US B2B market. We are looking for a Engineering Manager to join the team and lead engineering efforts. We are looking from Product Base companies only.
 

Key Responsibilities 

• Build and lead multiple agile/scrum teams of top-notch engineers to own, drive & deliver critical parts of our products. 
• Work closely with Software Developer to develop the best technical design and approach for new product development. 
• Ensure timely delivery of projects with high quality. 

• Set up best practices for development and champion their adoption. 
• Oversee architecture & design of technically robust, flexible and scalable solutions. 
• Architecting and engineering solutions which can meet the requirement of unknown customer buying off the shelf products 
• Engage with product management teams to drive the functionality, usability, and other non-functional requirements 
• Ensure on-time launches by managing design, development, and integration efforts according to a standard or customized project plan 

• Be a champion of engineering excellence: establish team metrics for measurement of engineering and operational excellence. Implement a consistent, regular process for assessment and improvement. 
• Show strong business and technical judgment that will accelerate time to market of releases, while incrementally moving our services towards the long-term vision. 
• Be responsible for mentoring and developing front line managers and engineers. 

Qualifications 

• Bachelor's degree in Computer Science or Engineering 

• 10+ years of work experience in software development and 5+ years as a leadership role. 
•  Deep Understanding of enterprise grade technologies. 
•  Experience in building and running distributed systems for 24x7 online services at scale. 
• Deep understanding of JAVA, Spring boot, Hibernate.
•  Deep understanding & expertise with highly transactional, large relational and complex systems 
• Knowledge of Object-Oriented Design, data structures, algorithm design, and complexity analysis. 

• Experience in defining and executing professional software engineering best practices for the full software development life cycle. 
• Strong analytic and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions. 
• Strengths in problem-solving, issue resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask. 
• Strong verbal and written communication skills with a demonstrated experience. Engaging and influencing peers and executives. 
• A strong sense of ownership, urgency and drive. 

• Being a strong leader, team player, mentor, and people manager. 

Location 

• Pune 
• Hyderabad 

Safety Connect is a growing company in the domain of field force and road safety.

We are looking for a high-energy and dynamic Inside Sales Representative to join our growing team and fix quality meetings with potential customers. This role will be responsible for servicing outbound sales with a focus on generating, qualifying, and engaging all prospective clients. This role is one of the first touchpoints for prospects and has the opportunity to set the tone for the sales cycle.  

This position requires outbound cold calling, emailing, qualification, and tight collaboration with the Business Development Manager (BDM) to generate new opportunities.  

Roles and Responsibilities:

• Primary responsibility would be to generate demand and move leads through the pipeline and convert them into sales-qualified leads.

• Respond, engage and qualify inbound leads and inquiries. 

• Develop and execute a strong prospecting plan of attack, including email and call scripts. 

• Quickly learns about the product, effectively communicate the value proposition and be able to respond to objections.

• Follow-up on leads and provide appropriate information to foster relationships.

• Educate leads on our product and nurture them until they are qualified and ready to talk with BDM. 

• Schedule meetings and demos for BDM.  

Requirements /Qualifications: 

• Exceptional communication skills (both verbal and written). 

• Self-motivated with diligent work ethic, Experience with CRM applications.

• Data-driven mindset.

• 1-2 years of experience as an Inside Sales Representative in SaaS/ B2B.

• Bachelor’s degree or equivalent required.

• Getting things done as per the requirement of the team
• Coordinating with different stakeholders and ensuring timely delivery of curriculum deliverables
• Organizing, modifying and updating existing workflows
• Setting up and fixing operational processes which are not functional
• Ensuring quality assurance is in place for all deliverables

Desired Candidate Profile

• Operational experience in any industries (Preferably start-ups)
• Strong Academic background (Mass communication/Lit/Mass media/Journalism)
• 1-2 years of experience
• Strong sense of ownership for work
• Innovative Mindset
• Flexibility, perseverance, empathy and being graceful under pressure are important attributes to have/ develop

Your job as a business development manager is to identify sales leads, pitch services to new clients and maintain a good working relationship with new contacts and exisitng customers.

Your role will include:

• Following up new business opportunities and setting up meetings
• Planning and preparing presentations 
• Communicating new services to prospective clients
• Overseeing the development of marketing literature
• Writing reports
• Providing management with feedback
• Using effective communication skills to build and develop relaionships in the industry