UX Designer

✡️ TECHNICAL VOICE SERVICE

➡️24*7 rotational shifts

➡️5 days working, 2 rotational week-offs

✡️ Job summary- Customer service related to technical troubleshooting of HP systems

✡️ *Eligibility criteria- HSC/Graduate with minimum 6 months international experience is Mandorty

➡️Comms skill - C2 or C1

➡️ Rounds of interview- HR round - Amcat - Floor ops

➡️CTC - 30k in hand (on basis of profile)

Job Description:

Position :- Network Engineer

Experience :- 5–10 Years

Location :- Bangalore

Notice Period: Immediate to 15days

Required Skills:

• Strong hands-on experience with Aruba Switches, Fortinet Firewalls
• Experience with Forti Cloud, SD-WAN, ZTNA Solutions
• Knowledge of routing and switching protocols.
• Experience in firewall policy management and VPN configurations.
• Good understanding of network security concepts and troubleshooting.

Responsibilities :

• Get involved in the entire customer lifecycle from onboarding through the duration of their subscription period
• Provide product training to enable the customers to realize the potential of Empuls.
• Identify product usage gaps and provide actionable solutions to the customers.
• Build value-based relationships with customers and create Xoxoday champions.
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
• Drive desired customer outcomes through a consultative approach.
• Identify opportunities for upselling and cross-selling along with the Account Managers.
• Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
• Work with the marketing team to execute customer surveys, case studies, etc.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.
• Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer's organization.

Requirements:

• Has relevant 4 to 6 years of work experience in a Customer Success role in a B2B SaaS company
• Hands-on with tools like Pendo, HubSpot, Postman etc.
• Should be open to aligning with the different time zones based on business requirements.
• Showcases exemplary written and verbal communication skills to work with Global Customers.
• Has worked directly with Customers in the Americas or European region.
• Has an exceptional ability to communicate and foster positive business relationships.
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
• Managed customers across different segments in the past and knows how to manage them differently.
• Exhibits a true passion for customers and for Customer Success.

What can you look for?

This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Responsibilities:

• Be the analytical expert in Kaleidofin, managing ambiguous problems by using data to execute sophisticated quantitative modeling and deliver actionable insights.
• Develop comprehensive skills including project management, business judgment, analytical problem solving and technical depth.
• Become an expert on data and trends, both internal and external to Kaleidofin.
• Communicate key state of the business metrics and develop dashboards to enable teams to understand business metrics independently.
• Collaborate with stakeholders across teams to drive data analysis for key business questions, communicate insights and drive the planning process with company executives.
• Automate scheduling and distribution of reports and support auditing and value realization.
• Partner with enterprise architects to define and ensure proposed.
• Business Intelligence solutions adhere to an enterprise reference architecture.
• Design robust data-centric solutions and architecture that incorporates technology and strong BI solutions to scale up and eliminate repetitive tasks

Requirements:

• Experience leading development efforts through all phases of SDLC.
• 5+ years "hands-on" experience designing Analytics and Business Intelligence solutions.
• Experience with Quicksight, PowerBI, Tableau and Qlik is a plus.
• Hands on experience in SQL, data management, and scripting (preferably Python).
• Strong data visualisation design skills, data modeling and inference skills.
• Hands-on and experience in managing small teams.
• Financial services experience preferred, but not mandatory.
• Strong knowledge of architectural principles, tools, frameworks, and best practices.
• Excellent communication and presentation skills to communicate and collaborate with all levels of the organisation.
• Team handling preferred for 5+yrs experience candidates.
• Notice period less than 30 days.

• Own front-end experience activities including UI design, development, testing, and support of complex web and native applications.
• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Developing and implementing highly responsive user interface components using React concepts.
• Writing application interface codes using JavaScript following React workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.
• Produce applications that provide measurable business values.

• Previous experience working as a React Developer.
• Solid understanding of website and native application development principles
• An understanding of React Native best practices and a commitment to following them.
• Experienced in using Mobile Views on iOS and Android
• Good understanding of MVC frameworks
• Ability to create and maintain continuous integration and delivery of React.js/React Native applications.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of React, React Native
• Experience with user interface design.
• Knowledge of how to build and consume APIs and the basics of internet communication protocols and web frameworks
• A knack for writing clean, readable React-Native code
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.

We seek to identify top React JS talent to join us to grow with our dev team. As a React.js Developer, you will be involved from conception to completion with projects that are technologically sound and aesthetically impressive.

Required Skills:
Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
Experience working on web technologies (HTML/CSS)
Good experience in React.js and its core principles
Prior experience with popular React.js workflows (such as Flux or Redux)

Please refer your friends or colleagues who might be suitable for this position.