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PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Accounts Manager

Location: Lower Parel

Responsibilities

1. Their accounting has to be strong

2. Can operate without accounting system

3. Understand tally and GST

4. Can work independently

5. Know to use excel for PnL making

6. Their fundamentals needs to be strong

7. Independently managing the accounts alone

8. Team Handling

Qualification: Bcom,

Exp: 6-7 years of experience,

Budget: 5-8 lpa

iSchoolConnect is an online platform that makes the University Admissions process hassle-free, fun and accessible to students around the globe. Using our unique AI technology, we allow students to apply to multiple universities with a single application. iSchoolConnect also connects with institutions worldwide and aids them in the transformation of their end-to-end admission processes using our various cutting-edge use cases. Our technologies include the Conversational AI chatbot, Document Grader, Video Interview Analyzer, and a Single application use case which aids institutions with International Enrollment Management

We are seeking a skilled Java Full Stack Developer with 3-4 years of experience in Core Java, Spring Framework, and Angular. The ideal candidate will design, develop, and maintain robust, scalable applications across both the front-end and back-end, working with SQL and NoSQL databases.

Location - Mumbai(Borivali W)

Key Responsibilities:

• Build and maintain applications using Core Java, Spring Framework (including modules such as Spring Boot, Spring MVC, and Spring Data), and Angular.
• Develop dynamic and responsive front-end components using Angular.
• Collaborate with cross-functional teams to gather and analyze requirements and deliver efficient, user-friendly solutions.
• Write clean, maintainable code for both front-end and back-end layers following best practices.
• Debug, troubleshoot, and optimize applications for performance, scalability, and security.
• Work with both SQL and NoSQL databases for application development.
• Contribute to software architecture and participate in code reviews.
• Stay updated on emerging technologies and frameworks.

Required Skills:

• 3-4 years of experience in Java development and front-end development using Angular.
• Proficiency in Core Java and Spring Framework (e.g., Spring Boot, Spring MVC, Spring Data).
• Hands-on experience with Angular for building front-end applications, including a solid understanding of TypeScript, RxJS, and State Management.
• Strong knowledge of Object-Oriented Programming (OOP) principles and design patterns.
• Experience with RESTful APIs, SQL, and NoSQL databases (e.g., MongoDB, MySQL).
• Familiarity with ORM tools like Hibernate/JPA and version control systems (e.g., Git).
• Knowledge of unit testing frameworks (JUnit, Mockito) and testing tools for Angular (e.g., Jasmine, Karma).
• Strong analytical and problem-solving skills.

Preferred Skills:

• Experience with cloud platforms (AWS, Azure, GCP) and containerization tools (e.g., Docker).
• Knowledge of CI/CD pipelines (e.g., Jenkins) and front-end build tools.
• Familiarity with other front-end frameworks or libraries is a plus.

1. Develop and execute a comprehensive marketing strategy that includes brand positioning, product positioning, and go-to-market plans.
2. Increase brand awareness and drive demand for our products through a variety of channels, including digital marketing, social media and events.
3. Collaborate with the product and sales teams to develop and execute campaigns that drive conversion and generate leads
4. Analyze market trends and customer data to inform marketing decisions and optimize performance
5. Work closely with the senior leaders to align marketing efforts with overall company goals and objectives.
6. Collaborate with internal teams to create landing pages and optimize user experience.
7. Utilize strong analytical ability to evaluate end to end customer experience across multiple channels and customer touch points
8. Strong analytical skills and data-driven thinking.
9. Coordinating for website development
10. Coordinating for E-newsletters design
11. Providing inputs and ideas into marketing enterprises and subsequently promote them and monitor response

Firmway

Our software’s are used by large corporates and their auditors for automating balance confirmation and accounts reconciliation. We are looking for a star developer who is looking challenging work, shorter deadlines, kickass mentorship, a rock-solid career growth plan.

About the Role

Firmway is looking for a candidate who is willing to with the FinTech Startup to take it to the next level. The candidate must also possess a strong knowledge of web application development using PHP programming language and MySQL Server databases.

Someone who can take ownership of the responsibility and is willing to go that extra mile. Someone who is hungry for knowledge and wants to climb up the ladder quickly. 

Key Tasks and Responsibilities

• Modifying existing code with new features available in current and future deployments.
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality.
• Understand user requirements and prepare an algorithm.
• Write clean, high quality, optimized & reusable code.
• Maintain Security of the Application.
• Identifies competitive advantages and technological trends for the benefit of a company.

Key Skills

• Must be proficient in PHP, Laravel, Mysql, AWS technology stacks.
• Must have experience in working on a framework such as Laravel, front-end development skills including Javascript & JQuery.
• Experience with REST-based API Development.
• Knowledge of Object-Oriented Programming (OOP) Concepts, MySQL, CSS3, JSON, XML & MVC.
• Knowledge of Networking and Versioning.
• Familiarity with SQL/NoSQL databases and their declarative query languages.
• Strong programming skills with an understanding of project cycles, development environments, and source control techniques.

Good to Have Skills:

• Ability to work without supervision.
• Efficiently handles tasks in a reasonable amount of time.
• Ability to communicate with clients, colleagues and management to explain complex issues clearly and concisely.
• Excellent learner.
• Multi-task and manage tasks with varying priorities.

Experience: 1 year.

Education : BE / B.Tech / M.Tech / MCA in CS/IT

Benefits

Being part of a startup that’s turning out to be a game-changer, you will be blessed with:

• Freedom to try new things.
• 2 Saturday’s off.
• Dress code – Casual.
• Take-it-when-you-need-it vacation.

Apply here - https://firmway.in/job

Title:                            Test Automation Engineer (Senior)

Type:                            Permanent

Region:                      India (Mumbai)

Location: Hybrid

About the Role:

Join our dynamic QA Automation Team and take your career to the next level! We are looking for Senior Level Automation Engineers to join our team and grow with us long term. You will have the opportunity to work with cutting-edge technologies and bring your expertise in using Bash, JavaScript, testing APIs, web services, and webpages, Cloud (Azure, AWS, GCP. This is a hybrid role, meaning you will need to spend 1-2 days in the office each week.

Responsibilities:

·       Develop and execute automation scripts using open-source tools

·       Identify, record, document thoroughly and track bugs

·       Perform thorough regression testing when bugs are resolved

·       Monitor debugging process results

·       Track quality assurance metrics, like defect densities and open defect counts

·       Create detailed, comprehensive, and well-structured test plans and test cases

·       Estimate, prioritize, plan, and execute testing activities

·       Stay up to date with new testing tools and test strategies

Required Experience:

·       At least 5 years’ experience in test automation for Senior Level.

·       Proven work experience in web-based and/or mobile based quality assurance best practices

·       Strong knowledge of software QA methodologies and processes

·       Strong experience with automated testing tools (e.g., JMeter, Selenium)

·       Scripting experience using Bash, JavaScript or NodeJS

·       Experience in testing APIs, webservices, and webpages

·       Experience in writing clear, concise, and comprehensive test plans and test cases.

·       Experience in working in an Agile/Scrum development process

·       Knowledge of Continuous Integration and Continuous build

·       Experience working with Cloud (Azure, AWS, GCP)

·       Advanced experience in defect management and prioritization

·       Excellent analytical skills, with demonstrable experience driving issues to resolution

·       A good eye for identifying opportunities to add greater value and accuracy to our current testing processes

·       Experience with High Traffic Public Web Sites, security testing, scalability, and performance challenges of server-side code, knowledge of Kubernetes, Docker, or any container orchestration

About Ovyo

Ovyo works globally with companies in the TV, Media & Networks industries including household content brands and operators. Our people provide consulting services to build the platforms, test the apps, and drive the programmes that shape the way the world watches video and connects. Our management team is in the UK, and we have technical, and operations teams based in India, South Africa, Europe, and the Americas.

About the Company: Among top five global media agencies. we provide access and scale everywhere our clients do business. Intelligent and imaginative, we create, integrate and scale technology-enabled services with premium partners 

 

Job Location :Mumbai

Roles and Responsibilities

• Devising solutions for the client by identifying and configuring the technology, data and processes that improve media targeting, and deepen analytical learning. This can encompass comprehensive audits of a client’s current setup, as well as leading data and tech partner evaluations, and defining measurement frameworks to capture the most valuable signals
• Aid in data partner discovery, vetting, onboarding and cataloguing, providing the relevant teams with a view on the latest solutions in the market, as well as current trends and issues relating to data management
• Support the implementation of client audience data strategy programs, specifically how client data is captured, managed, enhanced (through partnerships), deployed and measured for effectiveness, working closely with adjacent disciplines in Planning, AdOps, Activation and Analytics to ensure audience management best practices flow down and through all client media campaigns
• Maintain strong, effective relationships with key partners and suppliers within the ad/mar-tech data space
• Build strong relationships with key client stakeholders, including communicating with them on subjects outside your remit, and build a reputation for excellence in communication 

Desired background experience:

Required

• Demonstrable knowledge of the ad tech and data landscape, including hands-on experience managing audience data, for your own company or your clients. This includes, a working knowledge of the leading data management platforms (DMPs), customer data platforms (CDPs), knowledge of data onboarding and cross-device matching approaches and an understanding of the tools and technologies that can activate this data (e,g, DSPs, social platforms)
• Familiarity with and experienced in working with cloud-based data solutions (e.g. Google Cloud Platform, Amazon Web services) and tools within (e.g. BigQuery, Ads Data Hub) for data warehousing, insight generation and/or deployment.
• Strong analytical skills and a natural affinity for numbers is key; You must be able to analyze raw data, draw insights and develop actionable recommendations as needed
• Exceptional verbal & written communication skills, able to build and develop strong relationships with, and communicate effectively with people at all levels of seniority; in-agency, client-side, and in the supplier space  
• Strong organizational skills, including experience with resource management, to effectively manage smooth flow of work through agency

• Developing front-end website architecture.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

• Degree in computer science.
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks React.js.
• Proficiency with Ruby on Rails
• Familiarity with database technology such as MySQL or Oracle or PostgreSQL.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

• 5 working days
• Flexible timings
• Work from home granted