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Polycom Jobs in Delhi, NCR and Gurgaon

11+ Polycom Jobs in Delhi, NCR and Gurgaon | Polycom Job openings in Delhi, NCR and Gurgaon

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AdTech Industry

AdTech Industry

Agency job
via Peak Hire Solutions by Dharati Thakkar
Noida
4 - 8 yrs
₹20L - ₹30L / yr
Office 365
Network Security
Microsoft Windows Azure
Microsoft Office
Windows Azure
+26 more

Review Criteria

  • Strong IT Engineer Profile
  • 4+ years of hands-on experience in Azure/Office 365 compliance and management, including policy enforcement, audit readiness, DLP, security configurations, and overall governance.
  • Must have strong experience handling user onboarding/offboarding, identity & access provisioning, MFA, SSO configurations, and lifecycle management across Windows/Mac/Linux environments.
  • Must have proven expertise in IT Inventory Management, including asset tracking, device lifecycle, CMDB updates, and hardware/software allocation with complete documentation.
  • Hands-on experience configuring and managing FortiGate Firewalls, including routing, VPN setups, policies, NAT, and overall network security.
  • Must have practical experience with FortiGate WiFi, AP configurations, SSID management, troubleshooting connectivity issues, and securing wireless environments.
  • Must have strong knowledge and hands-on experience with Antivirus Endpoint Central (or equivalent) for patching, endpoint protection, compliance, and threat remediation.
  • Must have solid understanding of Networking, including routing, switching, subnetting, DHCP, DNS, VPN, LAN/WAN troubleshooting.
  • Must have strong troubleshooting experience across Windows, Linux, and macOS environments for system issues, updates, performance, and configurations.
  • Must have expertise in Cisco/Polycom A/V solutions, including setup, configuration, video conferencing troubleshooting, and meeting room infrastructure support.
  • Must have hands-on experience in Shell Scripting / Bash / PowerShell for automation of routine IT tasks, monitoring, and system efficiencies.


Job Specific Criteria:

  • CV Attachment is mandatory
  • Q1. Please share details of experience in troubleshooting (Rate out of 10, 10 being highly experienced) A. Windows Troubleshooting B. Linux Troubleshooting C. Macbook Troubleshooting
  • Q2. Please share details of experience in below process (Rate out of 10, 10 being highly experienced) A. User Onboarding/Offboarding B. Inventory Management
  • Q3. Please share details of experience in below tools and administrations (Rate out of 10, 10 being highly experienced) A. FortiGate Firewall B. FortiGate WiFi C. Antivirus Endpoint Central D. Networking E. Cisco/Polycom A/V solutions F. Shell Scripting/Bash/PowerShell G. Azure/Office 365 compliance and management
  • Q4. Are you okay for F2F round (Noida)?
  • Q5. What's you current company?
  • Q6. Are you okay for rotational shift (10am - 7pm and 2pm to 11pm)?


Role & Responsibilities:

We are seeking an experienced IT Infrastructure/System Administrator to manage, secure, and optimize our IT environment. The ideal candidate will have expertise in enterprise-grade tools, strong troubleshooting skills, and hands-on experience configuring secure integrations, managing endpoint deployments, and ensuring compliance across platforms.

  • Administer and manage Office 365 suite (Outlook, SharePoint, OneDrive, Teams etc) and related services/configurations.
  • Handle user onboarding and offboarding, ensuring secure and efficient account provisioning and deprovisioning.
  • Oversee IT compliance frameworks, audit processes, and IT asset inventory management, attendance systems.
  • Administer Jira, FortiGate firewalls and Wi-Fi, antivirus solutions, and endpoint management systems.
  • Provide network administration: routing, subnetting, VPNs, and firewall configurations.
  • Support, patch, update, and troubleshoot Windows, Linux, and macOS environments, including applying vulnerability fixes and ensuring system security.
  • Manage Assets Explorer for device and asset management/inventory.
  • Set up, manage, and troubleshoot Cisco and Polycom audio/video conferencing systems.
  • Provide remote support for end-users, ensuring quick resolution of technical issues.
  • Monitor IT systems and network for performance, security, and reliability, ensuring high availability.
  • Collaborate with internal teams and external vendors to resolve issues and optimize systems.
  • Document configurations, processes, and troubleshooting procedures for compliance and knowledge sharing.


Ideal Candidate:

  • Proven hands-on experience with:
  • Office 365 administration and compliance.
  • User onboarding/offboarding processes.
  • Compliance, audit, and inventory management tools.
  • Jira administration, FortiGate firewall, Wi-Fi, and antivirus solutions.
  • Networking fundamentals: subnetting, routing, switching.
  • Patch management, updates, and vulnerability remediation across Windows, Linux, and macOS.
  • Assets Explorer/inventory management
  • Strong troubleshooting, documentation, and communication skills.

 

Preferred Skills:

  • Scripting knowledge in Bash, PowerShell for automation.
  • Experience working with Jira and Confluence.


Perks, Benefits and Work Culture:

  • Competitive Salary Package
  • Generous Leave Policy
  • Flexible Working Hours
  • Performance-Based Bonuses
  • Health Care Benefits 
Read more
Bangalore, Hyderabad, and Gurgaon, Kolkata, Mumbai, Pune, Chennai
8 - 12 yrs
₹25L - ₹40L / yr
GraphQL
skill iconJava
RDF

The Knowledge Graph Architect is responsible for designing, developing, and implementing knowledge graph technologies to enhance organizational data understanding and decision-making capabilities. This role involves collaborating with data scientists, engineers, and business stakeholders to integrate complex data into accessible and insightful knowledge graphs.

Work you’ll do


1. Design and develop scalable and efficient knowledge graph architectures.

2. Implement knowledge graph integration with existing data systems and business processes.

3. Lead the ontology design, data modeling, and schema development for knowledge representation.

4. Collaborate with IT and business units to understand data needs and deliver comprehensive knowledge graph solutions.

5. Manage the lifecycle of knowledge graph data, including quality, consistency, and updates.

6. Provide expertise in semantic technologies and machine learning to enhance data interconnectivity and retrieval.

7. Develop and maintain documentation and specifications for system architectures and designs.

8. Stay updated with the latest industry trends in knowledge graph technologies and data management.

The Team


Innovation & Technology anticipates how technology will shape the future and begins building future capabilities and practices today. I&T drives the Ideation, Incubation and scale of hybrid businesses and tech enabled offerings at prioritized offering portfolio and industry interactions.

It drives cultural and capability transformation from solely services – based businesses to hybrid businesses. While others bet on the future, I&T builds it with you.

I&T encompasses many teams—dreamers, designers, builders—and partners with the business to bring a unique POV to deliver services and products for clients.

Qualifications and Experience


Required:


1. Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

2. 6-10 years of professional experience in data engineering with Proven experience in designing and implementing knowledge graph systems.

3. Strong understanding of semantic web technologies (RDF, SPARQL, GraphQL,OWL, etc.).

4. Experience with graph databases such as Neo4j, Amazon Neptune, or others.

5. Proficiency in programming languages relevant to data management (e.g., Python, Java, Javascript).

6. Excellent analytical and problem-solving abilities.

7. Strong communication and collaboration skills to work effectively across teams.

Preferred:


1. Experience with machine learning and natural language processing.

2. Experience with Industry 4.0 technologies and principles

3. Prior exposure to cloud platforms and services like AWS, Azure, or Google Cloud.

4. Experience with containerization technologies like Docker and Kubernetes

Read more
TestMu AI (Formely LambdaTest)
Aliya Akhtar
Posted by Aliya Akhtar
Noida
6 - 10 yrs
₹12L - ₹15L / yr
Sales
Solution selling
Customer Retention

The Mission: TestMu AI

TestMu AI (formerly LambdaTest) is an AI-native platform moving software testing beyond automation into the era of agentic intelligence.

We provide end-to-end AI agents that manage the entire Quality Engineering lifecycle.


  • Full-Stack AI Agents: Autonomously plan, author, and execute tests.
  • Comprehensive Coverage: Supporting web, mobile, and enterprise apps.
  • Real-World Testing: Scale execution across real devices and browsers.
  • Continuous Optimization: Self-learning agents that enhance testing depth


What You’ll Own (and Ace)

You're not here to manage. You're here to lead, grow, and wow. Join a company that’s redefining how the world tests software. At LambdaTest, you’ll drive impact at scale and thrive in a high-growth, innovation-first environment.


You’ll Thrive Here If You Have

✅ Account Management Experience:

  • 7-12 years of experience in Account Management within SaaS or enterprise technology.


✅ Account Management Skills:

  • Proven success in managing large and complex accounts, including C-level stakeholder engagement.
  • Strong relationship-building skills combined with commercial acumen.
  • Proficiency in CRM tools (e.g., HubSpot, Salesforce) and Excel for account planning.


✅ Bonus Skills:

  • Knowledge of DevOps, QA tools, or cloud infrastructure is a plus.


Your Mission

🤝 Relationship Management

  • Own key accounts and be their go-to point of contact
  • Deep dive into usage patterns, feedback loops, and business needs
  • Deliver insights that help clients scale smarter


📈 Business Growth

  • Identify and close upsell/cross-sell opportunities
  • Drive account renewals, expansions, and product adoption
  • Focus on managing and growing Enterprise Accounts with significant revenue potential and intricate stakeholder relationships.



🎯 Performance + Coordination

  • Track and report account performance regularly
  • Collaborate with internal teams (Sales, CS, Product) to unlock value
  • Resolve blockers and challenges without waiting to be asked


What Your Day Looks Like at LambdaTest

  • Every day is dynamic, fast-paced, and full of opportunities to make an impact:
  • Morning huddle to align goals with your pod
  • Strategic calls with enterprise clients to drive engagement
  • Deep dive into client metrics to identify new value opportunities
  • Syncs with product, sales, and CS to resolve blockers and deliver exceptional service
  • Time for learning, mentorship, and driving innovation in client strategies
  • Wrap with a performance review and prep for a stronger tomorrow


Meet Your Mentors

Saahil Menoki - VP of Sales, A scale-driven SaaS leader with zero tolerance for mediocrity. Expect mentorship, autonomy, and high-growth momentum.



Growth Timeline at TestMu AI

Your role isn’t a stop, it’s a launchpad.


Here's an overview of what growth looks like here based on your performance:



Perks That Matter

  • Comprehensive Health Insurance: 100% premium covered for you + family (spouse, kids, parents), with cashless claims, maternity, and annual check-ups.
  • Meals On Us: Fresh, daily lunch and dinner served at the office.
  • Cab Facility: Safe, GPS-enabled transport for eligible shifts, home-office-home.
  • POD Engagement Budgets: Quarterly team-building budgets to bond, celebrate, and collaborate.
  • Flexible Work Culture: Hybrid setup, flexible hours, and WFH reimbursements based on role/team.


Why TestMu AI?

  • Real impact, global scale
  • A launchpad for leadership
  • Inclusive, learning-obsessed culture
  • Top-tier perks: Full health cover (incl. parents), fresh meals, safe commute, WFH support


This isn’t just a job. It’s where your career takes flight.


Apply now and start building what’s next.

Apply for this job


Read more
Talent Pro
Mayank choudhary
Posted by Mayank choudhary
Delhi
5 - 8 yrs
₹11L - ₹15L / yr
AI/ML tools

Mandatory (Total Experience): Must have 5+ years of overall experience in Testing/QA

Mandatory (Experience 1): Must have 2+ years of experience in testing AI/ML models and data-driven applications, across NLP, recommendation engines, fraud detection, and advanced analytics models

Mandatory (Experience 2): Must have expertise in validating AI/ML models for accuracy, bias, explainability, and performance, ensuring decisions are fair, reliable, and transparent

Mandatory (Experience 3): Must have strong experience to design AI/ML test strategies, including boundary testing, adversarial input simulation, and anomaly monitoring to detect manipulation attempts by marketplace users (buyers/sellers)

Mandatory (Tools & Frameworks): Proficiency in AI/ML testing frameworks and tools (like PyTest, TensorFlow Model Analysis, MLflow, Python-based data validation libraries, Jupyter) with the ability to integrate into CI/CD pipelines

Mandatory (Business Awareness): Must understand marketplace misuse scenarios, such as manipulating recommendation algorithms, biasing fraud detection systems, or exploiting gaps in automated scoring

Mandatory (Communication Skills): Must have strong verbal and written communication skills, able to collaborate with data scientists, engineers, and business stakeholders to articulate testing outcomes and issues.

Mandatory (Education):Degree in Engineering, Computer Science, IT, Data Science, or a related discipline (B.E./B.Tech/M.Tech/MCA/MS or equivalent)

Mandatory Location: Candidate must be based within Delhi NCR (100 km radius)

Preferred

Preferred (Certifications): Certifications such as ISTQB AI Testing, TensorFlow, Cloud AI, or equivalent applied AI credentials are an added advantage.

Read more
AI powered GTM intelligence platform for B2B companies

AI powered GTM intelligence platform for B2B companies

Agency job
via Qrata by Rayal Rajan
Hyderabad, Gurugram, Delhi, Noida
6 - 12 yrs
₹10L - ₹20L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
skill iconHTML/CSS
GraphQL
+1 more

About the Role

We are seeking an experienced Senior React Web Developer to join our product development team. As a Senior React Web Developer, you will be responsible for developing and maintaining our web applications using ReactJS and Material UI. You will work closely with other developers, designers, product managers, and stakeholders to create high-quality, user-friendly, and scalable software.


Key Responsibilities:

● Design and develop high-quality, responsive, and user-friendly web applications using ReactJS and Material UI.

● Collaborate with product managers, designers, and stakeholders to ensure the project meets the business requirements and user needs.

● Write clean, maintainable, and efficient code.

● Optimize the application for maximum speed, scalability, and usability.

● Develop reusable UI components and libraries.

● Ensure the technical feasibility of UI/UX designs.

● Identify and troubleshoot bugs and issues.

● Stay up-to-date with the latest trends and technologies in ReactJS, Material UI, and front-end development.

● Participate in code reviews and contribute to the development of best practices.

● Mentor and guide junior developers in the team.


Requirements:

● Bachelor’s degree in computer science or related field.

● At least 7 years of experience in front-end development, with at least 4 years of experience in ReactJS and Material UI.

● Strong proficiency in JavaScript, CSS, HTML, and related web technologies.

● Experience with Redux, Redux Saga, and other state management libraries.

● Experience with building scalable and complex web applications.

● Strong problem-solving skills and attention to detail.

● Experience with Agile development methodologies.

● Strong communication and collaboration skills.

● Experience with Git and version control.

● Ability to work independently and as part of a team.


Preferred:


● Experience with GraphQL and Apollo Client.

● Experience with server-side rendering using Next.js.

● Experience with AWS or other cloud providers.

● Experience with CI/CD pipelines and automation.

● Experience with testing frameworks like Jest, Enzyme, or Detox.

● Experience with UX/UI design and prototyping tools.

Read more
PlumQR

at PlumQR

1 recruiter
Support Plum
Posted by Support Plum
Bengaluru (Bangalore), NCR (Delhi | Gurgaon | Noida)
2 - 10 yrs
₹12L - ₹25L / yr
User Experience (UX) Design
User Interface (UI) Design
Sketch
Adobe Creative Suite
Product design
+1 more

Are you looking for a UI/UX Designer role in a high growth startup? Are you eager to learn and make a difference at work every day? If so, then read on.

 

At PlumQR, we work on revolutionizing the Food & Beverage industry with our cloud-based tech products. Millions of businesses across the world are switching for better, smarter & more hygienic products to reinvent their businesses. If you have what it takes to innovate & lead, we have just the right opportunity for you.

 

Requirements

  • At least two years of experience as a UX/UI designer
  • Possess advanced knowledge of Sketch and are proficient in Adobe Suite
  • Passionate about the work you do and are open to feedback
  • Adept at multitasking between tasks and work in a dynamic environment
  • Driven by data- comfortable to analyze data and usage patterns to generate insights on how to best improve the user experience 
  • Have an incredible work ethic
Read more
PixelMath

at PixelMath

1 recruiter
Tanul Tewari
Posted by Tanul Tewari
Remote, Delhi
2 - 3 yrs
₹5L - ₹7L / yr
Digital Marketing
Marketing
Facebook Marketing
skill iconGoogle Analytics
Google Adwords
+1 more

About PixelMath

61% of Grade 8 students in India can’t do simple mathematical division. Current math teaching methods are boring, haven’t evolved over the years and makes the kid lose interest- this gap only gets wider. We are on a mission to democratise quality math learning in India. PixelMath's core focus is on building a quality math learning product which not only improves the math skill of the student- but also makes the process super fun and enagaging.

We have customers from 10+ countries, while majority of them being from India. We are growing at a steady pace with love pouring in from the parent and student community for what we are building. We are looking for someone who wants to be a part of the much needed change in the math learning space in India and play a critical role in it's growth.

About the role

As a marketing manager, you will completely own the marketing channels of PixelMath. Your main objective as the Marketing Manager would be create and manage content which reaches the right people and increases the brand awareness.

This is a full-stack marketing role where you will take full control of of the marketing channels and execute on all fronts-

  1. SEO- Improving the SEO of PixelMath by working on on-page and off-page SEO. You should be able to think about ideas for the kind of content we should publish.
  2. Social Media- Create and publish content for Facebook and Instagram, build and increase engagement with the target audience.
  3. Ads- Google AdWords + Facebook Ads
  4. Community- Drive engagement in the existing community of students

Here is what we are looking for-

  1. 2+ years of experience in managing social media channels and SEO
  2. You can communicate your ideas clearly, both written and in verbal form
  3. You are creative and possess high level of empathy
  4. You like taking responsibility and complete ownership of your work

What you will you get at PixelMath 
1. Clearly defined objectives of what we want to achieve.
2. Immense learning opportunities while growing a brand from zero to one.
3. Your own space to plan and run your experiments.
4. Competitive salary and ESOP options.

Read more
Aakash Educational Services Limited
Vrinda Khanna
Posted by Vrinda Khanna
NCR (Delhi | Gurgaon | Noida)
2 - 4 yrs
₹7L - ₹12L / yr
Software Testing (QA)
Manual testing
Functional testing
Selenium
JMeter

About Us:

Aakash EduTech Pvt. Ltd. (AEPL) is the digital learning arm of Aakash Education Services Ltd. (AESL). AEPL is a rock solid team of 800+ passionate individuals within 2 strong online learning brand names, under its umbrella:

 

Aakash Digital(digital.aakash.ac.in) geography access to education in the test-prep segment by removing barriers of geography, income, safety or time. Our unique digital offerings i.e. Aakash Live - live online classes, Aakash iTutor - recorded video lectures and Aakash Practest - integrated test series facilitate right guidance to students preparing for competitive exams from the safety and comfort of their homes. We have a reach in almost 7+ countries and 750+ cities world-wide.

 

Meritnation  (http://www.meritnation.com/">www.meritnation.com) is India’s leading online learning platform for school students with over 2.0 crore enrolled students across CBSE, ICSE and leading state boards. It's an online tuition company with course offerings for class 1 to 12. The company has subscribers PAN India as well as in the Mid-East and has offices across 15 cities in India. Meritnation was a pioneer in Live Classes with more than 80,000+ hours of live class delivered on the platform till date.

What We Are Looking For:

- The candidate should have experience in manual testing, GUI testing, functional testing and load testing.

- knowledge of automated testing tools preferable open source like JMeter, Selenium etc.

- The candidate should have experience in writing and executing test cases.

- Good understanding of SDLC and STLC concepts; Ability to effectively prioritize assignments as well as unplanned issues.

- Knowledge of web-based applications is a must.

- Defect reporting, coordination with development team, defect logging, defect tracking tools like Bugzilla or Bugnet, bug reporting etc

- Completing assigned work with proper focus on design aspects, modular, coding standards, process adherence, optimized and readable code and minimal rework required

- Ability to work productively in a dynamic, priority shifting, deadline-driven environment with no/minimum supervision

- Self-initiative in reading and learning about new technologies, other modules of the application, newer and better ways of doing things

- Good teamwork, positive and constructive collaboration and communication with everybody

Required Skills

Both Manual and Automation testing(Basic Knowledge ) cover functional and performance testing.

Qualifications: Bachelor degree or Equivalent

Read more
A Gaming startup in Delhi/NCR

A Gaming startup in Delhi/NCR

Agency job
NCR (Delhi | Gurgaon | Noida)
4 - 8 yrs
₹15L - ₹20L / yr
skill iconReact.js
skill iconReact Native
skill iconJavascript
  • Work as a part of an agile development team, to design and implement a fully-interactive, single-page style web application
  • Write unit and integration tests for your code
  • Collaborate with interaction designers to translate mock-ups into a functioning web application that is accessible and responsive with exceptional usability
  • Collaborate with testers in the development of test cases for JavaScript code
  • Collaborate with product owners on user story generation and refinement
  • Participate in knowledge sharing activities with colleagues

    Tech Stack:
  • Minimum 4 years of JavaScript development experience in an Agile environment, building web applications utilizing web service APIs
  • Strong knowledge of React.js, JavaScript, HTML 5, CSS 3 and related web technologies like Sass/Less, AJAX and JSON
  • Experience writing functional tests using web testing frameworks
  • Experience with any of the following is an asset:
    JavaScript frameworks, such as ExtJS, Angular or Vue.js


    Requirements:

  • Proficient with JavaScript and TypeScript
  • Deep knowledge of React Native specifics
  • High code quality standards and work ethics
  • Experience in writing automated e2e tests
  • Native mobile development experience (a plus)
 
Read more
It is a digital transformation partner

It is a digital transformation partner

Agency job
via VMultiply Solutions by Sumaiya sultana
Remote, NCR (Delhi | Gurgaon | Noida), Bengaluru (Bangalore), Mumbai
4 - 8 yrs
₹10L - ₹20L / yr
Salesforce
SFCC
Salesforce Commerce Cloud
Demandware
CI/CD
Requirement
Position : Salesforce Commerce Cloud (Demandware) Developer , Sr Associate
Location : PAN India
Experience : 4 to 8 yrs
CTC : As per company norms
NP : Immediate to 30 days
Hiring : Permanent 

Your Impact:

  • Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards
  • Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design
  • Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements
  • Guides the performance tuning and scalability of the ecommerce solution
  • Diagnose and solve technical problems during implementation and support phases

 

Your Skills & Experience:

  • 4-8 Years with 2+ years of implementing commerce application with SFCC in last 3 years
  • Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality
  • Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications
  • Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps
  • Collaborate with architect to define implementation processes and quality gates and standards
  • Identifies risks and issues, and help monitor them
  • Guides the development of reference and resource materials for SFCC
  • Mentors SFCC developers in improving their platform knowledge and development skills
  • Communicate technical design to the SFCC developers and help/guide them in the implementation
  • Participates in Agile sprints and helps developers understand the strengths and limitations of SFCC

 

Set Yourself Apart With:

  • SFCC B2C Developer certification
  • Knowledge on Agile methodology and desired tools like Jira, confluence etc.
  • Scripting/development experience with Node.js, Mocha/Chai
  • Experience working in any Salesforce cloud environment like SFMC, SFSC etc.
  • Excellent written, verbal communication and articulation skills & Good team player
  • Self-starter and self-learner with keen interest to grow
  • Process orientation and the ability to define and setup processes
  • Ability to provide necessary coaching to bring team members up to speed on the technology
  • Ability to prioritize and manage multiple tasks
  • Excellent and innovative approach to problem solving and finding solutions
  • Flexible and proactive/self-motivated working style with excellent personal ownership of problem resolution

 

Benefits of Working Here:

  • Gender Neutral Policy
  • 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
  • Generous parental leave and new parent transition program
  • Flexible work arrangements
  • Employee Assistance Programs to help you in wellness and well being

Regards
sumaiya
Read more
BPO and KPO

BPO and KPO

Agency job
via Ixora Global Services by Tilak Perala
Gurgaon, NCR (Delhi | Gurgaon | Noida)
7 - 9 yrs
₹10 - ₹12 / mo
Business Analysis
Integration testing
Systems Development Life Cycle (SDLC)
Agile/Scrum
User experience management
Business Analyst I JD for ‘Business Analyst - I’ Resource Experience Required - 6 to 8 years Location - India Summary The ‘Business Analyst’ works closely with the business and technical teams. This role is a major contributor to the requirements specification deliverable, writes the business and functional requirements and ensures the analytical, build, test and deployment tasks related to both internally developed as well as third party solutions are successfully completed. Performs feasibility analysis, scopes projects, and works with the project management team to prioritizes deliverables and negotiate on product functionalities. The BA understands software development processes and is very analytical with problem-solving and conflict resolution skills to help identify, communicate and resolve issues. To be successful in this role, the candidate must be a detailed-oriented, inquisitive, selfstarter with excellent communication and negotiation skills, enjoys working independently and thrives working under deadlines. Key Duties and Responsibilities  Define configuration specifications and business analysis requirements.  Create detailed requirements documents and translate into functional specifications  Performs feasibility analysis, scope projects, and work with project management teams to prioritizes deliverables, and negotiate product functionalities.  Participates in Integration Testing and User Acceptance Testing (UAT) and Functionality Testing.  Report on common sources of technical issues or questions and make recommendations to the product team.  Own and develop relationship with partners and work with them to optimize and enhance integration.  Partner with multiple teams to develop overall solution design, costing and business case  Communicate key insights and findings to the product team.  Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer (User Experience Analysis).  Communicate with internal colleagues to understand the needs of the client and the organization.  Work with external stakeholders to understand and investigate feedback relative to the service, function and/or product.  Use data modelling practices to analyse findings and deliver recommendations for strategic and operational improvements.  Gain agreement, usually from senior management, of the best method of introducing recommendations to the business. Business Analyst – I  Communicate the benefits of the recommendations across departments and take lead to address if any uncertainty and concern.  Produce written documentation to support the work, report on the findings and to present to the stakeholders when necessary.  Support the staff and teams in making recommended changes, including assisting in RCA and issue risk mitigation preparation.  Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.  Monitor and control scope creep as well as manage changing requirements.  Maintain collaboration and core understanding to avoid any type of rework.  Share knowledge and learnings from past project experience, seek guidance from Senior BA/s as necessary. Educational Qualification & Experience Required  6 - 8 years of work experience with a minimum of 5 years as a Business Analyst.  Bachelor’s Degree required with a preference in Computer Science.  Experience eliciting requirements and testing.  Demonstratable experience analysing data to draw business-relevant conclusions  Background in data modelling and visualization techniques as well as prototyping tools.  In-depth knowledge of the Software Development Life Cycle.  Solid knowledge agile methodologies like Scrum and Kanban.  Proven experience writing user stories and acceptance criteria.  Prior experience validating functional and user acceptance test cases.  Thorough understanding in contact centre processes, contact centre KPIs and related metrics.  Knowledge of automated dialers. ACD systems, OMNI Channel Solutions & CTI.  Good knowledge of Data Analysis, SQL – DML commands.  Strong written and verbal communication skills including technical writing skills.  CBAP or equivalent preferred.  Prior experience and understanding of Agile Methodology preferred.  Prior work experience within BPO or KPO domain preferred.
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