2+ Polycom Jobs in India

Position: Pre-Sales Technical Consultant – UCC Products

Company: Inflow Technologies

Website: https://inflowtechnologies.com/

Company Details: Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry, providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia. Inflow is headquartered in Bangalore with a presence across 20+ locations, enabling resellers to design, deploy, and adopt IT Infrastructure solutions to facilitate their customers' needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle. Inflow has an annual run-rate revenue of USD 700+ million.

Location: Mumbai

Mode of Working: Work From Office

Days of Working: 5 Days a week

Responsibilities

Position Overview:

We are seeking a dynamic, technically proficient, and partner-focused PreSales Consultant specializing in Unified Communications and Collaboration (UCC) solutions. In this role, you will act as the technical bridge between our internal sales teams, channel partners, and vendors. Your primary mission will be to empower and enable our channel partners, design robust UCC technical solutions, and drive successful customer engagements from initial discovery through to solution validation.

Key Responsibilities:

• Deliver PreSales training for Channel Partners on products and solutions, and handhold them so they can progressively manage customer engagements going forward.
• Collaborate closely with the internal sales team throughout the opportunity cycle.
• Prepare technical proposals, respond to RFPs/RFIs, and address Channel Partner and End Customer queries.
• Engage with Channel Partners to understand End Customer requirements, and deliver product demonstrations, presentations, and proof of concepts to validate proposed solutions.
• Coordinate with Inflow's Vendors and internal stakeholders to support solution validation. Ensure effective communication and timely closure of opportunities.
• Continuously upgrade technical expertise through certifications, industry awareness, and structured learning. Stay current with technology trends, new product capabilities, and best practices.

Key Skills

1. Work experience with Information and Communications Technology (ICT) distribution companies or System Integration companies is desirable.
2. Exposure to or certifications in relevant products and solutions from Inflow Technologies' vendor list (UCC Portfolio) will be desirable.
3. Broad understanding of key UCC technologies and core concepts is essential — including, but not limited to, IP telephony, VoIP, video conferencing systems, contact centre solutions, unified messaging, collaboration platforms, audio-visual solutions, headsets & endpoints, meeting room solutions, and integration with Microsoft Teams, Zoom, Webex, and other cloud collaboration ecosystems; along with knowledge of architectures, design principles, and deployment models within the domain.
4. Ability to train partners, design technical solutions, and prepare accurate Bills of Materials (BOMs) based on customer requirements is essential. Hands-on experience — not at deep implementation level, but sufficient to manage design discussions, training, customer queries, product demonstrations, and Proof of Concepts (POCs) — is essential.

Skills Needed

• Excellent verbal and written communication skills with a consultative approach.
• Strong presentation skills with ability to explain technical concepts clearly.
• Problem-solving ability with focus on addressing customer pain points.
• Customer-oriented mindset with adaptability and continuous learning.
• Effective time management, multitasking, and team collaboration abilities.

Interview Process: 2 Rounds Virtual and Final Face-to-Face

Review Criteria

• Strong IT Engineer Profile
• 4+ years of hands-on experience in Azure/Office 365 compliance and management, including policy enforcement, audit readiness, DLP, security configurations, and overall governance.
• Must have strong experience handling user onboarding/offboarding, identity & access provisioning, MFA, SSO configurations, and lifecycle management across Windows/Mac/Linux environments.
• Must have proven expertise in IT Inventory Management, including asset tracking, device lifecycle, CMDB updates, and hardware/software allocation with complete documentation.
• Hands-on experience configuring and managing FortiGate Firewalls, including routing, VPN setups, policies, NAT, and overall network security.
• Must have practical experience with FortiGate WiFi, AP configurations, SSID management, troubleshooting connectivity issues, and securing wireless environments.
• Must have strong knowledge and hands-on experience with Antivirus Endpoint Central (or equivalent) for patching, endpoint protection, compliance, and threat remediation.
• Must have solid understanding of Networking, including routing, switching, subnetting, DHCP, DNS, VPN, LAN/WAN troubleshooting.
• Must have strong troubleshooting experience across Windows, Linux, and macOS environments for system issues, updates, performance, and configurations.
• Must have expertise in Cisco/Polycom A/V solutions, including setup, configuration, video conferencing troubleshooting, and meeting room infrastructure support.
• Must have hands-on experience in Shell Scripting / Bash / PowerShell for automation of routine IT tasks, monitoring, and system efficiencies.

Job Specific Criteria:

• CV Attachment is mandatory
• Q1. Please share details of experience in troubleshooting (Rate out of 10, 10 being highly experienced) A. Windows Troubleshooting B. Linux Troubleshooting C. Macbook Troubleshooting
• Q2. Please share details of experience in below process (Rate out of 10, 10 being highly experienced) A. User Onboarding/Offboarding B. Inventory Management
• Q3. Please share details of experience in below tools and administrations (Rate out of 10, 10 being highly experienced) A. FortiGate Firewall B. FortiGate WiFi C. Antivirus Endpoint Central D. Networking E. Cisco/Polycom A/V solutions F. Shell Scripting/Bash/PowerShell G. Azure/Office 365 compliance and management
• Q4. Are you okay for F2F round (Noida)?
• Q5. What's you current company?
• Q6. Are you okay for rotational shift (10am - 7pm and 2pm to 11pm)?

Role & Responsibilities:

We are seeking an experienced IT Infrastructure/System Administrator to manage, secure, and optimize our IT environment. The ideal candidate will have expertise in enterprise-grade tools, strong troubleshooting skills, and hands-on experience configuring secure integrations, managing endpoint deployments, and ensuring compliance across platforms.

• Administer and manage Office 365 suite (Outlook, SharePoint, OneDrive, Teams etc) and related services/configurations.
• Handle user onboarding and offboarding, ensuring secure and efficient account provisioning and deprovisioning.
• Oversee IT compliance frameworks, audit processes, and IT asset inventory management, attendance systems.
• Administer Jira, FortiGate firewalls and Wi-Fi, antivirus solutions, and endpoint management systems.
• Provide network administration: routing, subnetting, VPNs, and firewall configurations.
• Support, patch, update, and troubleshoot Windows, Linux, and macOS environments, including applying vulnerability fixes and ensuring system security.
• Manage Assets Explorer for device and asset management/inventory.
• Set up, manage, and troubleshoot Cisco and Polycom audio/video conferencing systems.
• Provide remote support for end-users, ensuring quick resolution of technical issues.
• Monitor IT systems and network for performance, security, and reliability, ensuring high availability.
• Collaborate with internal teams and external vendors to resolve issues and optimize systems.
• Document configurations, processes, and troubleshooting procedures for compliance and knowledge sharing.

Ideal Candidate:

• Proven hands-on experience with:
• Office 365 administration and compliance.
• User onboarding/offboarding processes.
• Compliance, audit, and inventory management tools.
• Jira administration, FortiGate firewall, Wi-Fi, and antivirus solutions.
• Networking fundamentals: subnetting, routing, switching.
• Patch management, updates, and vulnerability remediation across Windows, Linux, and macOS.
• Assets Explorer/inventory management
• Strong troubleshooting, documentation, and communication skills.

Preferred Skills:

• Scripting knowledge in Bash, PowerShell for automation.
• Experience working with Jira and Confluence.

Perks, Benefits and Work Culture:

• Competitive Salary Package
• Generous Leave Policy
• Flexible Working Hours
• Performance-Based Bonuses
• Health Care Benefits