Graphic Designer

Key Responsibilities

1. Calendar & Office Management

• Plan, schedule, and coordinate appointments, meetings, and events for the Managing Director.
• Maintain and update daily and weekly calendars proactively.
• Provide timely reminders and ensure smooth workflow management.
• Organize and maintain physical and digital files, documents, and confidential records.

2. Communication & Coordination

• Receive, screen, and prioritize calls, emails, and messages for the MD.
• Act as a liaison between the MD and employees, departments, and external stakeholders.
• Handle VIP/HNI customer interactions, reservations, and special ODC/party orders.
• Manage communication related to projects, new launches, and expansion initiatives under the MD’s purview.
• Respond to internal and external inquiries and track work plans assigned by the MD.

3. Documentation & Reporting

• Take dictations and draft correspondences, data points, and responses based on the MD’s preferences.
• Prepare, edit, and compile agendas, minutes of meetings, reports, presentations, and briefs.
• Observe discussions conducted by the MD and translate them into actionable plans for execution.

4. Travel & Hospitality Coordination

• Arrange domestic and international travel, ticketing, hotel bookings, and logistics for the MD and senior executives.
• Coordinate boarding and lodging for outstation visitors based on MD’s instructions.

5. Vendor, Supplier & Procurement Coordination

• Coordinate with international suppliers and vendors (e.g., China, Italy) regarding quotations, purchase orders, and shipments.
• Negotiate with suppliers, contractors, and vendors to obtain competitive pricing.
• Manage purchase comparisons, approvals, and payments.

6. Operational & Infrastructure Support

• Oversee maintenance, upkeep, and repair work of corporate offices, outlets, and store infrastructure.
• Coordinate on a case-by-case basis as per MD’s directions.

7. Research & Analysis

• Undertake primary and secondary research on assigned topics.
• Prepare detailed briefs, reports, and presentations within stipulated timelines.

8. Employee Training & Onboarding

• Assist in induction and training of employees associated with or supporting the MD’s office.

Role Description: 

We are looking for a dynamic and results-driven Area Sales Executive/Manager to join our team. The role involves promoting and selling medical devices in the assigned region. This is a full-time position with some flexibility for remote work. The selected candidate will be responsible for developing and executing sales strategies to drive revenue growth and expand market share. 

Key Responsibilities: 

• Drive sales growth for microscopes within the assigned region. 

• Identify and explore new business opportunities in Pathology Labs, Diagnostic Centers, Hospitals, Medical Colleges, Universities, Agricultural Labs, FSL, and Industrial sectors. 

• Approach and promote our products to both government and private sector institutions. 

• Arrange and attend appointments with doctors, either through pre-scheduled meetings or regular outreach. 

• Provide product demonstrations, training, and technical support to customers. 

• Achieve monthly, quarterly, and yearly sales targets for volume growth and productivity. 

• Implement sales and marketing strategies as assigned by the Regional Sales Manager (RSM) or National Sales Manager (NSM). 

• Ensure daily reporting and provide feedback on customer interactions. 

• Manage area sales, collect outstanding payments, address customer complaints, and conduct visits to hospitals and doctors. 

• Analyze regional market potential, track sales performance, and maintain strong customer relationships. 

• Engage with customers daily, weekly, or monthly as required. 

• Learn product functionalities and effectively troubleshoot issues. 

• Prepare and submit weekly reports to management. 

• Complete task assigned by the reporting manager 

Qualifications & Skills Required: 

• Bachelor’s or Master’s degree in any relevant field. 

• 1.5 to 3 years of experience in sales or business development, preferably in medical devices, microscopes, scientific instruments, or laboratory products. 

• Strong sales acumen with high energy levels. 

• Excellent business awareness and market orientation skills. 

• Strong communication and interpersonal skills. 

• Ability to work independently and collaboratively in a team environment. 

• Strong organizational and problem-solving skills. 

• Adaptability to a fast-paced work environment. 

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

Senior Software Engineer

Responsibilities:

• Lead by the principle of "customer first" to analyse, debug, develop, and maintain customer-centric software.

• Collaborate closely with multidisciplinary teams to analyse, debug and fix issues with high quality code, zero regressions, scalable, innovative technical solutions.

• Optimizing components for maximum performance and scalability

• Participates in R&D, Proof of Concepts, Prototyping, Code review, Root Causing, etc.

• At least 2-3 yrs of experience in taking full ownership of software development lifecycle including planning, design, architecture, development, test & deployment. And 2+ years of experience in supporting production or customer issues and escalations.

• Review and analyze support tickets that are complex in nature and require more technical knowledge to analyze. Investigate issues to identify root causes and document findings clearly.

• Influences the development practices so that they follow best practices, policies, and procedures.

• Ensure software products meet all non-functional requirements including operational and security needs.

• Excellent verbal and written communication skills, problem solving skills.

• Address complex technical challenges within software systems, ensuring robustness, compliance, and customer satisfaction.

• Contribute to knowledge base

• Support the Lead and Mentor the team of software engineers and own the technical health of the service the team is working on.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

• Minimum of 5 years of professional experience in Java development with expertise in core Java, JDK, data structures, and multithreading.

• Strong analytical skills with experience in root cause analysis and fixes • Strong experience with Spring and Spring Boot frameworks.

• Strong understanding of software design principles, architecture, and best practices

• Familiarity with server technologies, including Tomcat and WebLogic.

• Proficiency in working with relational databases such as Oracle and PostgreSQL

• Experience with messaging queues, particularly JMS MQ or Artemis MQ.

• Possess exceptional debugging and troubleshooting skills to resolve complex issues across the entire, cross-functional technology stack

• Awareness / exposure to debugging Frontend applications (ReactJS / .Net) is a good to have.

• Exposure to Kubernetes, containerization and cloud (AWS) technologies in building scalable, resilient, and distributed environments.

• Excellent problem-solving skills and the ability to work in a fast-paced and in production customer sensitive environments.

• Strong communication and collaboration skills. Quick learner.

• Experience and knowledge in working in the HRP application – specifically the Claims functionality. Added experience in other areas including Enrollment, Billing, Financials is a plus. Candidate must have worked previously in HRP

• Familiarity with ticketing systems (Jira, SalesForce) and production support workflows.

Wissen Technology is now hiring for a Java Developer - Bangalore with hands-on experience in Core Java, algorithms, data structures, multithreading and SQL.

We are solving complex technical problems in the industry and need talented software engineers to join our mission and be a part of a global software development team.

A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting.

Required Skills:

• Exp. - 5 to 10 years.
• Experience in Core Java and Spring Boot.
• Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns.
• Should have the ability to analyze, design, develop and test complex, low-latency client facing applications.
• Good development experience with RDBMS.
• Good knowledge of multi-threading and high-performance server-side development.
• Basic working knowledge of Unix/Linux.
• Excellent problem solving and coding skills.
• Strong interpersonal, communication and analytical skills.
• Should have the ability to express their design ideas and thoughts.

About Wissen Technology:

Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals.

Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always first time right.

Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.

Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.

We have been certified as a Great Place to Work for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider.

About Pixerize

Pixerize is an automation-first business solutions company helping small and mid-sized businesses scale globally. We bring strategy, systems, and digital execution together to help our clients dominate their markets. Now, we’re looking for a Sales Closer who’s ready to convert leads into deals and make a serious impact.

Role Overview

We’re seeking a high-performance Sales Closer who knows how to pitch, handle objections, and seal the deal. You’ll be on the front lines speaking directly with inbound and qualified leads, pitching the value of Pixerize, following up persistently, and turning interest into revenue. If "no" just motivates you more—this role is for you.

Responsibilities

• Take discovery and pitch calls with warm leads and prospects.
• Present tailored solutions and close deals confidently.
• Handle objections with professionalism and confidence.
• Build rapport and maintain strong client communication throughout the sales cycle.
• Follow up consistently to guide leads through the pipeline.
• Collaborate with marketing and operations to align messaging and delivery.
• Track progress in CRM and meet (or exceed) monthly sales targets.

KPIs & Performance Metrics

• Number of deals closed monthly.
• Conversion rate from discovery to close.
• Follow-up responsiveness and pipeline management.
• Contribution to revenue growth targets.
• Feedback from leads on communication and experience.

Requirements

• 2+ years of experience in a sales role, ideally in tech, services, or startups.
• Strong public speaking and on-call presentation skills.
• Proven ability to close deals and meet quotas.
• Excellent written and verbal communication.
• Persuasive, resilient, and confident under pressure.
• Comfortable working in a remote, fast-paced team environment.

Nice to Have

• Familiarity with CRMs like HubSpot, Pipedrive, or Close.
• Experience selling marketing, automation, or digital services.
• Basic understanding of lead funnels and sales automation.

we are looking for a resilient, emphatic Business Development Executive to contribute to the company's growth.

• Excellent in Jquery, HTML5, CSS, ReactJS or AngularJS.

• Excellent programming skills in PHP Codeigniter / Laravel Framework. (Laravel is mendatory)

• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Experience with data structure libraries
• Familiarity with RESTful APIs
• Must be well versed with software application design and development tools.
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with the whole web stack, including protocols and web server optimization techniques.
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
• Excellent written and verbal communication skills.