Relationship & Wealth Manager

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

About the Job

This is a full-time role for a Lead Quality Analyst at Spark Eighteen. We are seeking an experienced QA leader who is not just a tech expert but also passionate about building world-class products and ensuring software quality. This role involves leading the quality assurance strategy, overseeing testing for diverse applications, driving process improvements, building scalable testing systems, and mentoring a team of QA engineers. The job location is flexible with preference for the Delhi NCR region.

Responsibilities

• Define and drive the overall QA strategy, methodologies, and processes across projects.
• Lead, mentor, and manage a team of QA engineers, fostering skill development and high performance.
• Oversee and perform hands-on testing, including manual and automated, to validate software functionality, performance, and reliability.
• Design, develop, implement, and maintain robust and scalable test automation frameworks and scripts.
• Execute and oversee all levels of testing, including unit, system, integration, regression, performance, and user acceptance testing.
• Analyze user stories, use cases, and system requirements for feasibility, testability, and comprehensive coverage.
• Champion and enforce best practices in quality assurance, test methodologies, automation, and defect prevention across the engineering organization.
• Develop, execute, and manage comprehensive testing strategies, plans, and schedules to support product releases and project milestones.
• Collaborate closely with Product Managers, Developers, Designers, and other stakeholders to define quality standards and align testing efforts with project goals.
• Report on quality metrics, test coverage, and risks to project stakeholders and leadership.

Requirements

Technical Skills

• Bachelors or Masters degree in Computer Science or equivalent subjects.
• 5+ years of experience in software quality assurance, including significant experience in leading QA teams or initiatives.
• Expertise in both manual and automated testing techniques, including architecting and maintaining sophisticated test automation frameworks.
• Deep proficiency with automation tools such as Selenium, Appium, or equivalent, and scripting languages like Python, Java, or JavaScript.
• Hands-on experience with test management tools (e.g., JIRA, Clickup) and CI/CD integration for testing.
• Excellent ability to analyze user stories, requirements, use cases, and technical specifications for test coverage and feasibility.
• Strong SQL skills for database validation and backend testing.
• Strong knowledge of testing across multiple platforms (e.g., web, mobile, APIs, databases).
• Experience with performance testing tools (e.g., JMeter, LoadRunner) and methodologies.
• Exceptional communication, leadership, and collaboration skills to effectively guide the QA team and work with cross-functional stakeholders.
• Strong attention to detail, organizational skills, strategic thinking, and the ability to prioritize and manage multiple initiatives in a fast-paced environment.

Soft Skills

• Excellent verbal and written communication skills
• Strong analytical and problem-solving capabilities
• Ability to make data-driven decisions
• High ownership attitude with proactive support mindset
• Collaborative team player with strong interpersonal skills
• Passion for continuous learning and staying updated with emerging technologies

What We Offer

• Professional Growth: Continuous learning opportunities through diverse projects and mentorship from experienced leaders
• Global Exposure: Work with clients from 20+ countries, gaining insights into different markets and business cultures
• Impactful Work: Contribute to projects that make a real difference, with solutions generating over $1B in revenue
• Work-Life Balance: Flexible arrangements that respect personal wellbeing while fostering productivity
• Career Advancement: Clear progression pathways as you develop skills within our growing organization
• Competitive Compensation: Attractive salary packages that recognize your contributions and expertise

Our Culture

At Spark Eighteen, our culture centers on innovation, excellence, and growth. We believe in:

• Quality-First: Delivering excellence rather than just quick solutions
• True Partnership: Building relationships based on trust and mutual respect
• Communication: Prioritizing clear, effective communication across teams
• Innovation: Encouraging curiosity and creative approaches to problem-solving
• Continuous Learning: Supporting professional development at all levels
• Collaboration: Combining diverse perspectives to achieve shared goals
• Impact: Measuring success by the value we create for clients and users

Apply Here - https://tinyurl.com/45wcxus3

Key Responsibilities:

• Design AI-driven solutions for core veterinary workflows, such as patient triaging, diagnostics support, treatment plan suggestions, appointment scheduling, and client communications.
• Develop AI assistants and multi-agent systems to automate routine tasks like SOAP note summarization, clinical documentation (Medical Records), prescription and other reminders, and client follow-ups.
• Implement RAG pipelines leveraging veterinary knowledge bases, clinical case data, Case Summaries and standard care protocols.
• Integrate LLMs into practice management modules for intelligent querying, FAQ automation, and veterinary clinical knowledge support.
• develop and deploy AI services using Azure AI Services, Azure OpenAI, and integrate with Hapivet.ai
• Ensure secure, compliant, and scalable deployment of AI/ML models in line with veterinary data privacy standards and healthcare regulations.
• Collaborate with veterinarians, product managers, and software engineers to ensure AI solutions are clinically relevant, user-friendly, and impactful.

Required Skillset:

Machine Learning & Deep Learning for Healthcare

• Strong foundation in supervised/unsupervised learning, anomaly detection, and predictive analytics applicable to veterinary clinical data.
• Experience with CNNs (for imaging), RNNs/LSTMs (for sequential data like patient histories) and Transformers for natural language tasks.
• Proficiency with TensorFlow, PyTorch, and Hugging Face.
• Good to have understanding on GANs (medical imaging, data privacy-safe synthetic data, or image-based diagnostics)

LLMs & NLP for Veterinary Applications

• Deep understanding of transformer models (GPT, BERT, LLaMA) applied in medical/veterinary text summarization and knowledge extraction.
• Fine-tuning LLMs with techniques with PEFT, LoRA, QLoRA for domain-specific tasks.
• Expertise in Prompt Engineering and Chain of Thought (CoT) design for veterinary use cases.
• RAG pipeline development with veterinary case databases using Pinecone or Azure AI Search.

AI Agent Workflows & Orchestration

• Multi-agent coordination and AI workflow orchestration with LangChain, LangGraph, and Microsoft Autogen SDK.
• Experience with context management using Model Context Protocol (MCP) in clinical task flows.

Cloud AI Deployment & Engineering

• Experience with Azure AI, model serving (Triton, TensorFlow Serving, TorchServe).
• CI/CD for AI models, cloud security, and scalable API integration.

Programming & Data Engineering

• Advanced proficiency in Python, R
• working knowledge of TypeScript.
• Veterinary data processing experience—handling EMRs, patient histories, and diagnostic reports
• Data cleaning, transformation, and ensuring data quality for clinical applications.

Preferred Experience:

• AI/ML deployment in veterinary practice management systems or healthcare applications.
• Understanding of veterinary compliance, data sensitivity, and client confidentiality (e.g., pet health records, veterinary licensing).
• Exposure to veterinary-specific AI applications, such as diagnostic imaging analysis, clinical decision support systems, or client interaction bots.
• Familiarity with DeepSpeed, Megatron-LM, and scaling techniques for LLMs.

Soft Skills & Domain Understanding:

• “Passion for improving pet care and veterinary services through technology”.
• Strong communication skills for collaborating with veterinary professionals.
• Ability to translate clinical workflows into AI-enabled solutions.

Job Title: Freelance AI & Data Science Trainer | 5+ Years Experience | Tamil Nadu

Location: Coimbatore / Tamil Nadu (Remote or Hybrid)

Engagement: Freelance / Contract-only

Experience: Minimum 5+ years (Industry + Training)

About the Role:

We are looking for an experienced Freelance AI & Data Science Trainer to deliver project-based, industry-relevant training sessions. The trainer should have deep expertise in Machine Learning, Deep Learning, and Python for Data Science, with the ability to guide learners through real-world use cases.

Requirements:

• Minimum 5 years of experience in AI / Data Science (training or real-world projects).
• Strong hands-on skills in Python, Pandas, NumPy, Scikit-learn, TensorFlow/PyTorch.
• Expertise in data analysis, ML algorithms, and deployment workflows.
• Excellent communication and mentoring skills.
• Freelancers only (no full-time employment).
• Must be based in Tamil Nadu (preferably Coimbatore).

Compensation:

• Per session / per batch payment (competitive, based on experience).

We are seeking a Junior Software Engineer (AWS, Azure, Google Cloud,Spring, Node.js, Django) to join our dynamic team. As a Junior Software Engineer will have a passion for technology, a solid understanding of software development principles, and a desire to learn and grow in a collaborative environment. You will work closely with senior engineers to develop, test, and maintain software solutions that meet the needs of our clients and internal stakeholders.

Responsibilties:

• Software Development: Write clean, efficient, and well-documented code for various software applications.
• Testing & Debugging: Assist in testing and debugging software to ensure functionality, performance, and security.
• Learning & Development: Continuously improve your technical skills by learning new programming languages, tools, and AI methodologies.
• Documentation: Assist in the documentation of software designs, technical specifications, and user manuals.
• Problem-Solving: Identify and troubleshoot software defects and performance issues.
• Customer Communication: Interact with customers to gather requirements, provide technical support, and ensure their needs are met throughout the software development lifecycle. Maintain a professional and customer-focused attitude in all communications.

Requirements:

• Education: Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Programming Languages: Proficiency in at least one programming language such as Java, Python, TypeScript or JavaScript.
• Familiarity with: Git version control system, Scrum software development methodology, and basic understanding of databases and SQL.
• Problem-Solving Skills: Strong analytical and problem-solving skills with a keen attention to detail.
• Communication: Good verbal and written communication skills with the ability to work effectively in a team environment and interact with customers.
• Adaptability: Ability to learn new technologies and adapt to changing project requirements.
• Internship/Project Experience: Previous internship experience or project work related to software development is a plus.

Preferred Skills:

• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Familiarity with back-end frameworks (e.g., Spring, Node.js, Django).
• Knowledge of DevOps practices and tools.

Benefits:

• Work Location: Remote
• 5 days wortking​

You can apply directly through the link: https://zrec.in/F57mD?source=CareerSite

Explore our Career Page for more such jobs : careers.infraveo.com

Software Engineer

Responsibilities

• Work with a performance oriented team driven by ownership and open to experiments.
• Learn to design systems for high accuracy, efficiency and scalability.
• Help us make decisions to shape our REST APIs for developers worldwide
• Think outside the box, adapting the latest software technologies
• Contribute to open source
• Be involved and drive product & design discussions.
• Contribute to our technical innovation by learning and sharing your knowledge with our Engineering teams

Requirements

• Graduation in any technical stream
• A minimum of (3 to 5 ) years of relevant experience
• Ability to work at all levels of the stack, from Golang/NodeJS+NoSQL/SQL to React/+HTML+CSS+Azure/AWS
• Good architectural & design skills.
• Take full ownership and responsibility for building, shipping, and maintaining core LoginRadius features, end to end.
• Design and architect complex new systems, focusing not only on performance and scalability, but also on crafting a beautiful user experience.
• Experience in Docker/Kubernetes is a plus
• Ability to build a feature from scratch & drive it to completion
• A willingness to learn new technology, whatever lets you deliver the best product

• Have worked at a product company is a plus

Product Manager 

Purpose of the role 
A Product manager at CarWale would be responsible to deliver world-class products that solve real-world problems around car buying, by working in an agile framework of iterative development and collaboration.

They have to deliver great business value through user research , intelligent prioritization , and working with Stakeholders throughout the product lifecycle to ensure a great return on investment.

Role description

Primary responsibility of the role would be to define the product roadmap & backlog, work with business and functional teams to design and implement changes that drive user acquisition, user experience & monetization.

 Key responsibilities:

• Lead a development team to implement product changes while working collaboratively with multiple stake holders like Design, Sales, Operations & Management.
• Analyze data to derive product & business insights and use them to strategize changes.  Iteratively improve on the product by running tests
• Be responsible for prioritization of features based on assessment of business impact & effort.
• Report findings & periodic reviews with Management.

The ideal candidate would have the following qualities

.

• Understanding and experience of Digital Product Development Life Cycle
• Excellent business analysis & problem-solving skills
• Result-driven, goal-oriented work ethic
• Customer empathy, ability to think from user’s point of view
• Excellent written and verbal communication, including technical writing skills
• Understanding of technology and exposure to software coding
• Experience in Business Requirement Specification documentation/product backlog (Epics, User stories)
• Experience of working in an Agile environment is preferred
• Understanding of user experiences (UI/UX)
• Product development experience including experience in digital product building/tech delivery is preferred

CarWale is India's largest auto media company. CarWale has always striven to serve car buyers and owners in the most comprehensive and convenient way possible. We provide a platform where car buyers and owners can research, buy, sell and come together to discuss and talk about their cars.

Our mission is to bring joy and delight into car buying and ownership. To achieve this goal, we aim to empower Indian consumers to make informed car buying and ownership decisions with exhaustive and un-biased information on cars through our expert reviews, owner reviews, detailed specifications and comparisons. We understand that a car is by and large the second-most expensive asset a consumer associates his lifestyle with.

Together with CarTrade & BikeWale, we are the market leaders in the personal mobility media space.