Digital Marketing

Operations Associate (Remote, India)

Location: Work From Home

Timing: 6 days/week, 4 hours/day (Preferably 10 PM – 2 AM IST)

Start Date: Immediate

Experience Letter Provided ✅

Open to Freshers 🏫

About Us

AnswersAi.com is a fast-growing AI-powered education startup with 1.7M+ users and 1B+ views globally. We’re backed by top investors and focused on making education more personalized, accessible, and delightful through AI.

Role Overview

We’re hiring an Operations Associate to support the founding team during US hours. Most of the work will be:

1. Research briefs (people, companies, universities, events)
2. Twitter & LinkedIn post drafting/scheduling and light community management
3. Professional outreach and simple tracking in sheets/Notion

Key Responsibilities

1. Produce concise briefs (background, recent updates, 3–5 insights, links)
2. Build prospect lists (educators, founders, creators, university contacts)
3. Draft and schedule posts on Twitter and LinkedIn; write short replies/DMs in a professional tone
4. Maintain a simple content calendar and weekly cleanup of follows/contacts
5. Send tailored connection requests/DMs and log outcomes in a tracker
6. Keep lightweight CRM/outreach sheets updated; summarize weekly results
7. Triage basic emails for follow-ups; prep meeting notes when needed
8. Maintain SOPs/checklists for repeatable workflows

Sample Weekly Tasks

1. 5 research briefs (≤1 page each)
2. 10–14 posts drafted across Twitter/LinkedIn + suggested replies
3. 250 targeted connections/DMs sent; Saturday cleanup of follows/contacts
4. One-page weekly summary: wins, learnings, next week plan

What We’re Looking For

1. Strong English (clear writing; professional tone)
2. Comfortable in 10 PM – 2 AM IST; reliable and responsive
3. Organized, detail-oriented, and proactive
4. Fast with Google Workspace; basic Notion/Sheets skills
5. Prior exposure to social media, outreach, or startups is a plus
6. Discretion & confidentiality are essential

Perks

1. Work from home 🏡
2. Direct exposure to a fast-moving startup and mentorship by founding team.
3. Flexible, merit-driven culture
4. Experience letter + strong referrals for top performers

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Senior Software Developers collaborate with Business and Quality Analysts, Designers, Project Managers and more to design software solutions that will create meaningful change for our clients. They listen thoughtfully to understand the context of a business problem and write clean and iterative code to deliver a powerful end result whilst consistently advocating for better engineering practices. By balancing strong opinions with a willingness to find the right answer, Senior Software Developers bring integrity to technology, ensuring all voices are heard.

For a team to thrive, it needs collaboration and room for healthy, respectful debate. Senior Developers are the technologists who cultivate this environment while driving teams toward delivering on an aspirational tech vision and acting as mentors for more junior-level consultants. You will leverage deep technical knowledge to solve complex business problems and proactively assess your team’s health, code quality and nonfunctional requirements.

Job responsibilities

• You will learn and adopt best practices like writing clean and reusable code using TDD, pair programming and design patterns
• You will use and advocate for continuous delivery practices to deliver high-quality software as well as value to end customers as early as possible
• You will work in collaborative, value-driven teams to build innovative customer experiences for our clients
• You will create large-scale distributed systems out of microservices
• You will collaborate with a variety of teammates to build features, design concepts and interactive prototypes and ensure best practices and UX specifications are embedded along the way.
• You will apply the latest technology thinking from our Technology Radar to solve client problems
• You will efficiently utilize DevSecOps tools and practices to build and deploy software, advocating devops culture and shifting security left in development
• You will oversee or take part in the entire cycle of software consulting and delivery from ideation to deployment and everything in between
• You will act as a mentor for less-experienced peers through both your technical knowledge and leadership skills

Job qualifications:

Technical Skills

• You have experience using one or more development languages (Java, Nodejs, React, TypeScript, JavaScript, etc.) with experience in Object-Oriented programming
• You can skillfully write high-quality, well-tested code and you are comfortable with Object-Oriented programming
• You are comfortable with Agile methodologies, such as Extreme Programming (XP), Scrum and/or Kanban
• You have a good awareness of TDD, continuous integration and continuous delivery approaches/tools
• Bonus points if you have working knowledge of cloud technology such as AWS, Azure, Kubernetes and Docker

Professional Skills

• You enjoy influencing others and always advocate for technical excellence while being open to change when needed
• Presence in the external tech community: you willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more
• You’re resilient in ambiguous situations and can approach challenges from multiple perspectives

Other things to know:

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

• Minimum of 9 yrs of experience as Business Analyst, 2 yrs exp as Product Owner
• Take the lead of scrum teams as the  Product Owner/Business Analyst
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Updating, implementing and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and PPT.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top performing teams.
• Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements 
• Ensure that the team always has an adequate amount of prior prepared tasks to work on
• Plan and prioritize product feature backlog and development for the product
• Define product vision, road-map and growth opportunities 
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide backlog management, iteration planning, and elaboration of the user stories
• Work closely with Product Management to create and maintain a product backlog according to business value or ROI
• Lead the planning product release plans and set the expectation for delivery of new   functionalities
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Research and analyze market, the users, and the roadmap for the product
• Follow our competitors and the industry 
• Keep abreast with Agile/Scrum best practices and new trends

What you need to have:

Responsibilities

• Managing small to medium teams with a focus on performance and talent retention
• Participate in creation and execution of product and technology roadmap with stakeholders.
• Collaborate with product managers and other leads/architects for building and delivering projects
• Ownership of front-end and back-end development work carried out with reusability, scalability, and testability of the projects
• Hire and mentor junior team members and coordinate their training
• Coordinate with external stakeholders for new integrations and tools
• Review and update policies relevant to internal systems and equipment and stay compliant with security regulations
• Monitor reliability and performance of all customer-facing and internal projects
• Manage software development projects by setting requirements, goals, and timelines

Requirements

• Work experience as an engineering manager or in a similar senior-level position at an engineering department
• Experience in the Fintech space
• Extensive experience with cloud technologies (AWS preferred) and server-side technologies (Java preferred)
• Hands-on experience in back-end and front-end development
• Good understanding of SDLC using agile methodologies (SCRUM / Kanban / SAFe)
• Leadership abilities with a strategic mind
• Excellent project management skills
• BSc/MSc in Engineering, Computer Science or relevant field

What you need to have:

• Looking for an experienced Integration specialist with a good expertise in ETL Informatica and a strong Application integration background
• Minimum of 3+ years relevant experience in Informatica MDM required. Powercenter is a core skill set.
• Having experience in a broader Informatica toolset is strongly preferred
• Should prove a very strong implementation experience in Application integration, should demonstrate expertise/presentation with multiple use cases
• Passionate coders with a strong Application development background
• Should have application development experience outside of ETL, (just learning ETL as a tool is not enough), experience in writing application outside of ETL will bring in more value
• Strong database skills with a strong understanding of data, data quality, data governance, understanding and developing standalone and integrated database layers (sql, packages, functions, performance tuning ), i.e. Expert with a strong integration background who has more application integration background than just an ETL Informatica tool
• Experience in integration with XML/JSON based and heavily involve JMS MQ (read/write)
• Experience in SOAP and REST based API's exchanging both XML and JSON files used for request and response
• Experience with Salesforce.com Integration using Informatica power exchange module is a plus but not needed
• Experience with Informatica MDM as a technology stack that is used for integration of senior market members with Salesforce.com is a plus but not needed,
• Very strong scripting background (C/bourne shell/Perl/Java)
• Should be able to understand JAVA, we do have development around JAVA, i.e ability to work around a solution in programming language like Java when implementation is not possible through ETL
• Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff.