NextGen AVP Role - Pune Location

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

●Being a mentor and guide, who potential learners can look up to for career advice. ● Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career. ●Carrying weekly enrolment/revenue and collection targets. ●Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning. ● Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management. ● Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for? ● Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. ● Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech sales would be an advantage. ●Rockstar sales performers with proven track records. 

Technical:

• Rich experience with .NET Core (MVC)
• Strong C# and object-oriented programming skills
• Working knowledge of MSSQL 2016 or Above
• Html5, CSS3, LINQ, Entity Framework 6.X
• Provide best practices for Client-Side scripting using JQuery, ReactJS
• Previous experience with Web API, Restful APIs
• Core Architecture and Design Patterns (Builder, Generic Repository)
• Proficient understanding of code versioning tools (e.g. GIT, Azure DevOps)
• Experience with IoT projects would be added advantage

Non Technical:

• Effective Communication skills
• Good Listener & Interpersonal Skills
• Excellent Team Player
• Troubleshooting and Problem Solving Skills
• Assist with other areas of the Application Development Life Cycle as needed
• Required Test Driven Development Approach

Roles & Responsibilities:

• Able to attend Daily Scrum meetings
• Familiar with Agile Development Methodologies (Scrum/Kanban)
• Participate in peer-reviews for solutions related to coding.
• Help Team Leader to manage the flow of day-to-day operations
• Able to work with minimal supervision
• Maintain high standards of application quality within the team by establishing good practices and habits.

FRONTEND ENGINEER

Nimbly is looking for an experienced frontend engineer with a passion for building quality user-facing applications. Join our growing engineering team and help build software that companies love!

What you will do here

• Develop user-facing features for our Mobile and Web applications
• Write reusable code and cover it with comprehensive unit tests and integration tests
• Optimize application design and code for performance and scalability
• Maintain build, test, and deployment automation pipelines
• Review technical feasibility of product features and UX designs and provide feedback
• Analyze product feature requirements with the team and decompose them into small, shippable units of work
• Collaborate cross-team with designers and back-end developers
• Transform design mockups and wireframes into code
• Share your knowledge and build best practices with team members

Frontend Engineer Requirements

• Bachelor’s degree in Computer Science or related field or equivalent work experience
• At least 3-6 years experience developing with ReactJS, ReactNative, preferably with TypeScript
• Excellent analytical skills and a keen eye for detail
• A deep knowledge of various software testing techniques and experience with test automation
• Excellent written and spoken communication skills
• Good organizational skills and a detail-oriented mindset

Our tech stack

We built our web application with ReactJS and our mobile apps with ReactNative, using Redux for front-end state management. Everything is written in TypeScript to take advantage of static typing and the preferred language semantics. We’re using Git (BitBucket) for source control and automated pipelines. Our designers use Figma for wireframing and mockups. We deploy to Google Cloud and use a combination of Google Cloud Functions, App Engine, Firebase, and MongoDB for our back-end.

What we’re looking for

As an ideal candidate, you have substantial previous experience with most of our tech stack and are a highly productive individual with excellent communication skills. You enjoy participating in all aspects of software development from requirements analysis to production deployments. You’re a stickler for good software design, set a high bar for quality, and lead by example in these areas.

Benefits at Nimbly

• Competitive net salary and private insurance
• Remote work with flexible working hours
• Dynamic and fun working environment