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Project Management officer
The Job in short
As a Project Management Officer, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.
Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.
Meet the job
Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.
You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.
How about you
● You are a solid project manager (3+ years) who is result driven and ready to adapt to a constantly changing environment;
● You have 3-8 years of work experience.
● Manage the Support team which is a mix of BE/FE/Mobile engineers ensuring they are aligned to the goal of assisting in fixing Incidents/Service Requests/Upgrades (Backbase products) created by Clients and SI Partner teams on the existing applications.
● Client Stakeholder management - Align with various client stakeholders from different departments like Business and IT in ensuring smooth execution of the service offered by the BB dedicated support team.
● Act as an escalation point of contact to clients in case of any major disruption to service.
● Create Weekly Reports to provide an overview of the support team performance on tickets separately for client stakeholders and Backbase Management.
● Chair the daily sync-up calls with the Team, and separate weekly alignments with Client stakeholders & BB Internal Management.
● Good to have in full-cycle project management, ideally starting with requirements gathering, proposal preparation, integration of partner solutions/products, as well as planning (project plan, resource allocation, cost calculation), supporting sales and pre-sales as and when required;
● You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;
● You are very much hands-on and have the mentality to get things done;
● Proficiency in English is an absolute must since you will be dealing with clients across the globe;
● Additional local languages are most welcome;
● We are extra delighted if you have experience in the finance industry.
Roles and responsibilities:
- Conduct client meetings and employee training.
- It is not a client-facing role and will be within Internal Frugal Testing role
- The person will be managing groups related to content creation, graphics, lead generation, sales, and overall growth strategy also.
- Very good at taking Standup meetings
- Use of MS tools to streamline the project, resource, and portfolio management.
- Prioritize and manage multiple complex projects within time, technical and resource constraints.
- Provide written documentation to appropriate team members and clients addressing each facet of implementation for every project, including an overall rollout plan, timelines, and project assignments.
- Develop the project plan for the tasks, dependencies, and participants required to mitigate the risks to system quality.
- Assure the project to the best closure.
- Assist in documenting project phases and creating summary reports for company management.
- Strategic planning, process development, analysis of key performance metrics per PMO standards
- Detail-oriented with strong data collection, analysis, and reporting skills.
- Experience working in diverse and collaborative environments.
- Delegating tasks to team members.
- Tracking and communicating project risks and opportunities.
- Organizing project team meetings and recording minutes.
- Monitoring the daily progress of team members.
- Providing input into the planning process.
Requirements:
- Bachelor’s degree in business administration or related field
- 3+ years in an advanced management role (preference given to those with program management experience)
- Exceptional leadership, time management, facilitation, and organizational skills
- Working knowledge of digital marketing
- Outstanding working knowledge of change management principles and performance evaluation processes
About the Role
Responsible for Resource management, management reports and supporting the consistent execution of project management practices across organisation.
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Key accountabilities |
Skills & qualities we expect from you |
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Resource management across organisation o Quality auditor: Ensure that the execution of tasks comply with relevant departmental processes and ISO standards o Producing required Management reports o Helping team with project setup, monitoring & metrics reporting o Work with internal/external functional teams to gather requirements and document project process o Schedule and facilitate meetings with technical resources and business unit partners as required o To drive and manage multiple tasks simultaneously. o Work with the PM on process development and training o Other duties as assigned |
o A Bachelor's degree in Business, Administration, or a related field. o 0-1 year of experience in PMO role. o Excellent communication and strong interpersonal skills required o Expert with Microsoft Excel, Power Point and Word o Strong administrative and organizational skills required, o Attention to detail is key skill set o A proven willingness to learn, a positive service attitude, and an ability to work in a fast-paced, high demand work environment o Some knowledge of project management methods and theories preferred o Knowledge of Data analysis required o Certification related to Project management will be advantageous. o Microsoft SharePoint experience a plus |
Primary responsibilities:-
- Ensure timely delivery as per the product plan.
- Track implementations across clients and ensure delivery in coordination with the technology team.
- Highlight Risks in the project, to ensure everyone understands overall risk.
- Manage the QA process, to help iterate on the products.
- Manage project scope and changes. Ensure that the project is within the scope, schedule, budget and quality standards.
- Coach, the mentor, motivate and supervise the project team. Delegate tasks and responsibilities to appropriate personnel.
- Keep detailed track of projects and share updates with clients.
- Manage client expectations for projects. 9.Customer visits.
Skills required:-
1.Should have good knowledge of any technology
2.Good experience in customer management and people management.
3.Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.
- Experience with enterprise products is desirable
- Experience in banking and finance domain is a bonus
- Client facing experience in the role of a project manager.
Desired experience:-
Should have handled small/medium projects in the past.
Prepare product and project plans in coordination with the sales team and tech team.
Should have worked with technical architects and developers and understands the terminology and concepts.
Proven ability to demonstrate a drive for results and accountability of business needs.
Experience of 3-4 years in Project Management
2-3 years in a PMO role
Overall experience of 6-8 years
Preferably from Product Organisations. But not a must.
Experience in preparing and reviewing Project Plans
Understanding of project governance and process compliances
Deep understanding of Project tracking and Risk assessment.
Experience of preparing Project reports, Snapshots, MIS.
Good team player - as he/she will need to work closely with PMs and other internal teams.
Sr. PO/PMO
Essential support to a project, working with the Product Manager and other team members to
achieve project success. Project Officers work in almost every field – construction, communications,
education, sales – anywhere that projects are undertaken. Exact responsibilities will vary by project
and industry, but key component of a Project Officers’ roles include administrative and technological
skills. Project Officers answer directly to a Product Manager.
Duties and Responsibilities
To accomplish their primary goal of providing administrative and technical skills to support a project
to success, Project Officers perform many duties. We analyzed several job listings to identify these
core Project Officer duties and responsibilities.
Organize Project Meetings
Maintain Technical Documents or Epic & User Stories
Identify Problems or Risks
Manage the Schedule or Sprint
Collating contracts, timesheets and reports
Drafting presentations and formatting documents
Supporting senior team members with administrative functions
Facilitating project communications
Skills
An analytical thinker with excellent problem-solving skills, a successful Project Officer is able to
multi-task in a high volume, fast-pace work environment. They are team players with a high level of
self-motivation and ability to set and meet goals.
Thorough familiarity with word processing, spreadsheet, Power-point and project scheduling
computer applications like Teamwork, Visio, Jira, Monday
Ability to work effectively as a team member and independently,
Ability to manage multiple priorities under pressure, trouble-shoot, and to meet short- and
long-term deadlines
Demonstrated experience in protect team from external interference
Excellent written and verbal communication skills
Excellent critical and creative thinking and analytical skills
Emotional Intelligence
Analytical Skill & Reasoning Skill
Typical Education
Bachelor's degree or equivalent combination of education and experience
Typical Range of Experience
3-5 years of directly related experience in Product Based Company
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