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Management

Meenarul Mazumdar's profile picture
Posted by Meenarul Mazumdar
3 - 7 yrs
₹5L - ₹10L / yr
Dubai
Skills
PMO
Teaching
Team Management
• Site acquisition of ATM • Communicate with Banks and local head office • Submit & Collect new ATM orders • Collect CDM/ RECYCLERs order from banks • Uptime and downtime ATM operations • Maintenance of ATM , UPS ,AC ,ATM vendors • Bill process of ATMs and ATM Vendors • Cash audit and assess audit of ATM /CDM. • Follow-up house keeping of ATM / CDM • Follow-up with site engineer of ATMs, UPS, AC and call log in site issues with service helpdesk • Daily basis data maintenance and the report submit of delivery, installation of UPS, AC & ATMs • Receive materials from Vendors, Out Locations. • Follow up and collect signed Docs on top priority. • Monthly physical verification of the stock, stock reconciliation, reports • Follow up and collection of materials Issued on standby /demo basis. • Buy Back Machine Collection Coordination/Reports: • Submit the bills to Customer, follow up payment collection • Follow up for Installation Certificate from Installation Team • Follow up for SCR Certificate from the TIS Team • Follow up for Exhibit from Installation Team if bank dependency
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About CMS INFO SYSTEMS LTD

Founded :
2009
Type :
Services
Size :
100-1000
Stage :
Raised funding
About
CMS Infosystems
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Connect with the team
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Heena Patel
Profile picture
Meenarul Mazumdar
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  • Roles & Responsibilities
  • Job Purpose:

  • To manage the store operations of the respective store efficiently and run it as a successful unit through effective stock management, visual merchandising and achieve the desired sales targets while ensuring the customer service of highest standards.

  • Job Context & Major Challenges:

  • A store manager has to manage the storel operations, and at the same time achieve the sales target within a stipulated budget allocated for the store. The store manager has to manage the relationship with the visual merchandising team, projects ,HR ,buying team to ensure that the upkeep training, recruitment, the maintenance of the store are proper, and has to report to the regional manager .
  • The major challenges of the jobholder are:
  • Lack of responsibility shown by the CCAs after few months of recruitment, low discipline levels • Screening of right candidate for accurate hiring
  • Consistency of the sales inspite of daily challenges
  • Consistency in delivery TC Experience daily
  • Inventory management
  • Rostering / people management / grievance
  • Accountabilities
  • Establish rapport with potential and actual customers on a daily basis • Ensure clean and safe environment for the customer
  • Ensures Daily capture of customer information & Bill linking – identify gaps and suggest improvement
  • Looks into pattern of information and draw inference on customer types /likings/trends /quality of information captured
  • Thank you cards / Calls – process adhered to ( Tracking and ensuring business results and quality call outs
  • Ensure every customer gets TC delight 100% adherence of experience delivered
  • Ensure that customers become repeat customers once they enter the store.Personally develop relations with top 50 customers of the store • Track customer sales closely across segments /types on a weekly basis • Supervise customer needs and looks at new ideas to delight.
  • Performance chats on a monthly basis with individuals
  • 24 hours resolution for crew grievance /if escalation to close within 7 days
  • Take the initiative at the store level to improve the employee engagement
  • Ensure Development plan for Coache’s and their teams is managed well on a quarterly basis..
  • Appraisals – Quarterly chats on performance as per KRA
  • Ensure there is development plan prepared for all store

People Management


Motivate the staff during the morning briefing about daily sales targets • Rostering , Schedule shifts and ensure punctuality of staff


HR Overview

  • Screening for New hires as per Evaluation matrix
  • Closure of timely recruitments
  • Monthly StoreTraining Calendar adhered to , and gaps are filled on a monthly basis
  • Weekly Audits and check on understanding on new joinee training • Ensure 100% adherence that every customer get TC Delight - manages evaluations and trainings for the team - issues with customers sorted within 24 hours - Observes coaches and ASM and take inputs for their Teams - Training needs identified and discussed with L&D for resolution

Visual Merchandising

  • Implementation of the plan along with the VM champ
  • VM changes at the suitable times in the store
  • Replenishment of stocks on the floor
  • Ensure VM Guidelines are met before store opening and during the day • Ensures daily actions are taken on VM opening checklist
  • Window Maintenance – Ensures standards are met – does a walk thru twice a day
  • Gives feedback on sections before pictures are taken and sent to HO • Display change – ensures activity done and time lines adhered to • Fixture maintainace –ensures problems are timely fixed.
  • New GTM Window installations – timely done
  • Track sales from merchandise going to stylists

Standard Operating Procedures

  • Ensures that store opening/closing standards are followed properly,if gaps helps improve system
  • Drives Store PnL
  • Responsible for personnel planning, work hours, store / team holiday plan
  • Inventory management and planning for each product category • Drives Store CRM Managements
  • Ensure Timely closure on MIS / Reports Etc Ensure that the housekeeping staff follows the checklist properly
  • Control mechanical maintenance of lights, air-system, electrical equipment

Accountabilities

  • Reports property damage, request needed repairs within company time frames
  • Conducts monthly meetings with different stakeholders
  • Ensure proper installation of signage display façade properly cleaned • Daily Counts – Supervision of accuracy and timely reports sent. • Inward /Outward – Resigters maintained ,weekly supervision on dispatch / signs off on compliance
  • Manages External Relations –Landlords / Mall team/ vendors

Cost Management

  • Schedule the expenditures for the month(petty cash management)
  • Follow the preventive maintenance schedule to reduce the costs
  • Maintain the safety, energy consumption, and expenses reports
  • Control costs incurred on the services provided by the vendors
  • Control cash deposits and submission of credit slips on a daily basis
  • Maintain records pertaining to customer discounts, schemes
  • DMS – Supervision of DMS entry weekly and sufficient funds for store to run

Achievement of sales targets

  • Explain & drive the sales targets to Managers on a daily basis • Coordinates with RM on Monthly Targets
  • Contribute to the team efforts for accomplishing desired results by setting objectives and directions for KPI’s ,category revenue, competiton analysis,market trends
  • Analyze sales very 3 hours to better daily performance
  • SMS to be sent to the RM as required
  • Motivate store team to achieve daily targets
  • Understand Business on a MTD/WTD/FTDbasis and briefs coaches .

Shrinkage control

  • Ensure the global count is done accurately on a daily basis and reports sent to HO
  • Ensure that nobody from the staff indulges in pilferage and other activities
  • Co-ordinate with security guard & staff to keep a watchful eye on customers
  • Anticipate problems & preempt them by coming up with creative solutions
  • Constantly identifies areas of improvement, takes initiative to drive them

People Management- Demonstrates ability to holistically monitor various HR analytics like workforce planning, staffing levels, engagement scores, salary costs, attrition levels


Competencies- Works with individuals to identify areas of development, works to improve them


Work Standards- Sets standards for excellence to achieve a high level of quality • Accepts responsibility of outcomes of one’s work; admits mistakes and refocuses efforts

Provides encouragement and support to others in accepting responsibility; does not accept others’ denial responsibility without questioning

Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals.


Gets Results- Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals


Customer Relations- Works to educate the customers so that they are fully aware of products Establishes good interpersonal relationships by helping people feel valued

Handles upset customers by hearing the customer, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues


Team Work- Builds strong teams that capitalize on differences in expertise, competencies

Champions collaborative team working across departments/ functions • Proactively works with colleagues to develop solutions to their issues


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Requirements:


  • Bachelor’s degree in business or related field.
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  • Experience in customer relationship management.
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  • Excellent written and verbal communication skills.
  • Dedication to providing great customer service.
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This being an advanced level position in the S/W development team the individual is expected to:

∙         Participate as a team member in all phases of the S/W lifecycle, including the analysis and design of S/W systems.

∙         Participate in a detailed level of coding, code walk – through and unit testing of S/W modules.

∙         Participate in integrated testing of product/ package.

∙         Participate in difficult and typical coding assignments with responsibility of a small module consisting of 3 – 5 members.

∙         Participate in exploration/ feasibility study of products.

∙         Have a thorough understanding of the assigned product/ project.

∙         Participate in generating technical documentation of products/ packages.

∙         Providing technical training to the juniors.

∙         Manage allocated resources, keep compliance with discipline and decorum of the organization.

      ∙         Keep compliance with Systems and Procedures.

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Project Manager

Skill Set:
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∙        Strong Working knowledge of JSF/JSP, Servlets, Spring, Web application development and Core Java

• Working knowledge of working with databases using EJB.

• Knowledge of Bug Tracking tool such as Jira, Bugzilla and source code version control systems (SVN, GIT)

• Knowledge of working in Scrum methodology.

• Good to have knowledge of SonarQube and Web Security Aspects.

• Knowledge of Responsive Front End Development using HTML5, JavaScript, CSS3, JQuery, Ajax and JSON.

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∙         Ability to gather and analyze data & draw logical conclusions

      ∙         Understanding of company’s vision & goals, business operations
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∙         Clear and concise oral and written communication skills

∙         Ability to establish and maintain effective work relationships at

        all levels

∙         Great passion for S/W development.

       ∙         Ability to mentor and guide the juniors.

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Empire Tower, A Wing 9th floor- NB 902,Gut no. 31, Cloud City campus, Village Elthan,Thane – Belapur road Airoli (E), Navi Mumbai- 400708 (Maharashtra) India
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos