Management

Key Responsibilities

• Assist in the recruitment process, including posting job openings, screening resumes, and scheduling interviews.
• Coordinate candidate communications and maintain recruitment databases.
• Support employee onboarding and orientation activities.
• Maintain and update employee records and HR documentation.
• Assist in organizing employee engagement initiatives, training programs, and company events.
• Prepare HR reports, presentations, and data analysis as required.
• Support payroll, attendance tracking, and leave management processes.
• Respond to employee queries and provide administrative support to the HR team.
• Ensure confidentiality of employee information and compliance with company policies.

Qualifications & Skills

• Currently pursuing or recently completed a Bachelor's/Master's degree in Human Resources, Business Administration, Psychology, or a related field.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Attention to detail and ability to handle confidential information.
• Basic understanding of HR principles and practices is preferred.
• Ability to work independently and as part of a team.

Learning Opportunities

• Exposure to end-to-end recruitment and talent acquisition processes.
• Experience with HR systems, policies, and employee lifecycle management.
• Participation in employee engagement and organizational development initiatives.
• Development of professional communication, analytical, and administrative skills.

Preferred Attributes

• Positive attitude and eagerness to learn.
• Strong problem-solving skills.
• Ability to multitask in a fast-paced environment.

Stipend/Benefits: [UNPAID]

Working Hours: [9 TO 5]

Start Date: [IMMEDIATE]

Software Tester with overall knowledge of testing lifecyle.

Good analytical skills

Preparing test scenarios and reports

Excellent communication skills.

Worked on selenium and test automation tools.

Client co-ordination, requirement understanding and mapping.

Relationship Manager – Insurance Sales.

Identifying, recruiting, and onboarding new agents - POSP, ensuring they meet company standards and are properly trained. 

Achieving Sales Target

Providing ongoing training and development opportunities for agents, including product knowledge, sales techniques, and professional skills. 

Guiding agents in achieving sales targets, developing sales strategies, and identifying new business opportunities. 

Building and maintaining strong relationships with agents, providing support and addressing their needs. 

Tracking agent performance, identifying areas for improvement.

Developing and implementing strategies to grow the agency channel, expand market share, and increase profitability. 

Serving as a point of contact between the agency and the company, coordinating with various departments to support the agent network. 

Required skills

• Proven working experience as an Insurance Agent or relevant experience from Insurance Broking Industry
• Familiarity with all types of insurance plans (automobile, fire, life, property, medical etc)
• Basic computer knowledge and statistical analysis

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Who You Are

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk'' processes and communications

What You’ll Do:

• Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture. Accomplishes customer success human resource
• Manages employee recruitment, selection, training, scheduling, coaching, counseling, and discipline. Communicates job expectations, monitors performance, appraises contributions, plans compensation, and enforces policies.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

What You’ll Bring

• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Project management skills
• Leading a results driven team
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
• Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
• Hands-on experience with CRM, CS, and workflow tools (e.g., Freshdesk, Tableau, etc.)
• Strong analytical, process-building, and program management skills (KPI and SOP ownership).
• Demonstrated data driven approach to problem solving.
• Track record of coaching, mentoring, and empowering high-performance teams
• Excellent communication, collaboration, presentation and time-management skills
• Proactive and inquisitive; not hesitant to seek clarification.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

Your Role at ProCreator

At ProCreator, we primarily work on complex B2B products, including web applications and mobile applications. We do not focus on simple websites or marketplace apps like e-commerce, food delivery, kind of platforms. Instead, our expertise lies in niche and complex B2C products, such as loan applications, healthcare solutions, edu-tech solutions and similar other industry-specific digital products requiring innovative solutions to sophisticated user problems.

We are looking for someone who can lead projects, communicate effectively with clients, and solve complex UX problems while fostering a collaborative and innovative environment.

• Passion for Innovation: A relentless drive to create user-centric designs that exceed expectations, especially within complex B2B or niche B2C environments.
• Leadership & Collaboration: Experience leading design processes from concept to final hand-off, while creating an environment that encourages creativity and collaboration.
• Client & User Engagement: Strong skills in understanding both client and user needs, and translating them into exceptional products. Experience with web and mobile applications is a must—no website or marketplace design work here!
• Design Systems Mastery: Expertise in building and implementing robust design systems and scalable UI components for web and mobile applications.
• Problem-Solving Mindset: Ability to identify and resolve UX issues in complex workflows. Proven experience in refining user experiences through iterative design and usability testing.
• Mentorship: Proven experience mentoring and guiding a team of UX designers, fostering growth, and maintaining high-quality design output.
• Complex Product Design Experience: Minimum of 3 years working on complex web or mobile applications (B2B or niche B2C products like loan or healthcare apps), with a strong portfolio that highlights your approach to UX problem-solving.
• Critical Thinking: Strong analytical skills to tackle design challenges, paired with innovative and actionable solutions.

What You Will Do:

• End-to-End Design Execution: Lead and execute all stages of the design process, from wireframes to visual design, across complex B2B and niche B2C applications (web and mobile).
• Prototyping & Specifications: Develop high-quality design prototypes that reflect deep user insights, solving complex UX challenges specific to our clients’ industries.
• Review & Feedback: Critically evaluate wireframes, user flows, and visual designs, ensuring they meet both ProCreator’s high standards and client expectations.
• Design Systems & Problem-Solving: Establish and maintain scalable design systems while proactively troubleshooting UX issues in products with advanced functionality.
• Team Leadership: Mentor junior designers, ensuring their growth and the delivery of high-quality output across projects. Lead by example in refining UX processes and contributing to our continuous improvement.

Requirements

What We’re Looking For

• UX Methodologies: Mastery in research, persona development, wireframing, prototyping, and iterative design, particularly in complex, multi-step workflows.
• Design Expertise: Ability to translate complex user journeys into intuitive UI designs, while maintaining a deep understanding of modern UI/UX principles.
• Design Systems: Extensive experience in building design systems for complex B2B and B2C applications, especially for web and mobile platforms. Proficiency in Figma is essential.
• Platform Experience: Demonstrated success in designing web applications and mobile platforms (iOS and Android) with a portfolio that showcases successful projects across these platforms.
• Communication: Excellent verbal and written communication skills to articulate design decisions effectively to both internal teams and clients.
• Leadership & Mentorship: Strong ability to lead, mentor, and inspire junior designers, promoting a culture of excellence and innovation.
• Bonus Skills: Experience with motion design or prototyping tools like After Effects and ProtoPie is a plus.

Benefits

Why Join ProCreator?

At ProCreator, we’re not just offering a job; we’re providing a platform for you to thrive, grow, and lead. Here’s what makes us unique:

Unmatched Growth Opportunities  :

• Wealth-Building Benefits: ESOPs, Shared Appreciation Rights (SAR), profit-sharing, and referral bonuses to recognize your contributions.
• Skill Development: Access professional growth funds, learning courses, and mentorship programs tailored to your ambitions.

A Work Environment That Inspires:  

• Comfort Redefined: Ergonomic furniture, standing desks, and training for optimal productivity and well-being.
• Flexibility: We offer the flexibility of working from the office as well as hybrid work arrangements.

Health and Wellness Focus  :

• Comprehensive Health Coverage: Insurance up to INR 5,00,000, subsidized gym memberships, and regular health check-ups.
• Team Bonding Retreats: Strengthen connections and recharge during annual team-building getaways.

A Culture That Values You  :

• Feedback-Driven Growth: Transparent policies, wellness seminars, and a supportive community invested in your success.
• Leadership Opportunities: Participate in hackathons, design sprints, and leadership programs to accelerate your career.

Ready to Shape the Future of Design?

At ProCreator, we believe in the power of collaboration and the art of storytelling through design. If you’re ready to bring your unique voice to a team that values innovation and impact, join us.

Let’s redefine what’s possible—together.

Job description :

 8+ year of QA Automation Lead experience

 Experience of preparing test automation solution, designing automation framework,

designing test strategy / test plan

 Experience in automation script development and optimization

 Recommend new tools, techniques and methodologies based on the industry trend and

improve productivity

 Experience in working with Product teams to strategize and align the long term solution for

test automation,

 Experience in designing framework for functional automation, performance testing, load,

security and penetration testing

 Experience in designing automation strategy for regression testing based on complexity and

reusability

 Experience leading the team and managing the deliverables on testing and maintaining Web

Applications and mobile applications is a MUST

 MUST be hands-on to play a crucial part in automating the test scenarios covering all the

modules/functionalities of the product

 Hands-on experience in contributing to building the CO pipeline with QA automation

framework & processes incorporated

 Hands-on / Familiar with Web driver IO, Java Script / Type Script, Selenium, JUnit, TestNG,

Cucumber, JMeter, Appium, RDBMS & AWS Services

 Ability to drive the involvement of the QA team at a very early stage of each enhancement

for the product evolution.

 Experience with API testing, Load/Performance testing, Cross browser testing

 Experience building defects analysis reports and analytics for the team members, leadership

team to make informed decisions

Preferred qualifications:

 Review requirements/specifications and create Automation test strategy and plans.

 Perform new functionality and regression tests

 Test APIs, user interfaces, web services, and web applications in multiple browsers and

devices

 Define automation coding standards and actively perform code reviews

 Perform data validation to ensure data from data source is completely and correctly

displayed on UI

 Debug and troubleshoot complex issues

 Expertise in Java especially for test automation using APIs and UI

 Expertise in high volume user loads and throughput environments

 Strong troubleshooting abilities and narrowing down the root cause

 Create clearly written defect reports to enable quick reproduction and resolution to issues

 Implement automation for functional and integration testcases.

 Prioritize QA requests and manage your work queue taking into consideration team goals

and product milestones

 Assist in on-going process improvement efforts related to quality

 Good knowledge of QA methodologies and processes

 Experience with automated testing tools and frameworks: Web driver IO, Selenium+TestNG,

Junit, Cucumber, JMeter / POST Man, Jenkins

 Knowledge of relational databases, non-relational databases, SQL

 Knowledge of GIT.

 Experience with both Linux/Unix and Windows environments

 Strong analytical and problem-solving skills

 Ability to think beyond assigned task, and be a good team player

 Passion for testing and quality

 Familiarity with AWS technologies

• Execute and manage the company’s brand strategy as well as corresponding brand elements in order to maximize the brand’s equity
• Responsible for the creation and placement of advertising that is in support of the business’s initiatives through media planning, creative development, metrics, market research, and vendor management.
• Drive programs and projects across the various customer touch points to drive customer consideration and trust for our products
• Execute aggressive multi-channel marketing plans to drive customer acquisition and retention
• Take ownership of the brands voice by defining guidelines and best practices across products and platforms
• Work with digital teams to create digital first assets that can help drive acquisition & engagement
• Establish metrics for the purpose of measuring campaign effectiveness against KPI’s.
• The role will report to the Head of Brand marketing

Key skills

• Customer Centricity
• Innovative and creative thought process
• Analytical
• Exposure to Brand Communication and Media Planning
• Prior experience in an internet/digital company, or managing digital first brands is preferred

Industry we can Look at: FMCG/ Consumer Durable/Retail or any B2C

Based Location: Bangalore (work from Office)