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Project Management officer

The Job in short

As a Project Management Officer, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.

Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

Meet the job

Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.

You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

How about you

● You are a solid project manager (3+ years) who is result driven and ready to adapt to a constantly changing environment;

● You have 3-8 years of work experience.

● Manage the Support team which is a mix of BE/FE/Mobile engineers ensuring they are aligned to the goal of assisting in fixing Incidents/Service Requests/Upgrades (Backbase products) created by Clients and SI Partner teams on the existing applications.

● Client Stakeholder management - Align with various client stakeholders from different departments like Business and IT in ensuring smooth execution of the service offered by the BB dedicated support team.

● Act as an escalation point of contact to clients in case of any major disruption to service.

● Create Weekly Reports to provide an overview of the support team performance on tickets separately for client stakeholders and Backbase Management.

● Chair the daily sync-up calls with the Team, and separate weekly alignments with Client stakeholders & BB Internal Management.

● Good to have in full-cycle project management, ideally starting with requirements gathering, proposal preparation, integration of partner solutions/products, as well as planning (project plan, resource allocation, cost calculation), supporting sales and pre-sales as and when required;

● You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;

● You are very much hands-on and have the mentality to get things done;

● Proficiency in English is an absolute must since you will be dealing with clients across the globe;

● Additional local languages are most welcome;

● We are extra delighted if you have experience in the finance industry.

Roles and responsibilities:

• Conduct client meetings and employee training.
• It is not a client-facing role and will be within Internal Frugal Testing role
• The person will be managing groups related to content creation, graphics, lead generation, sales, and overall growth strategy also.
• Very good at taking Standup meetings
• Use of MS tools to streamline the project, resource, and portfolio management.
• Prioritize and manage multiple complex projects within time, technical and resource constraints.
• Provide written documentation to appropriate team members and clients addressing each facet of implementation for every project, including an overall rollout plan, timelines, and project assignments.
• Develop the project plan for the tasks, dependencies, and participants required to mitigate the risks to system quality.
• Assure the project to the best closure.
• Assist in documenting project phases and creating summary reports for company management.
• Strategic planning, process development, analysis of key performance metrics per PMO standards
• Detail-oriented with strong data collection, analysis, and reporting skills.
• Experience working in diverse and collaborative environments.
• Delegating tasks to team members.
• Tracking and communicating project risks and opportunities.
• Organizing project team meetings and recording minutes.
• Monitoring the daily progress of team members.
• Providing input into the planning process.

Requirements:

• Bachelor’s degree in business administration or related field
• 3+ years in an advanced management role (preference given to those with program management experience)
• Exceptional leadership, time management, facilitation, and organizational skills
• Working knowledge of digital marketing
• Outstanding working knowledge of change management principles and performance evaluation processes